Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,021 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,021 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. No formal complaints service. I had a failed delivery which was a large set of shelves - spoke to the delivery driver on the day and I apologised for not being home. I explained that I had tried to re-arrange the delivery the evening before but the agent said it was out for delivery and the depot would re-arrange. I heard nothing. Two weeks later I called Argos and was told that the item was marked as delivered. Upon investigation, I was told that the photograph the delivery driver took only indicated the front on my property - no item there. It was decided that the driver had proven he had visited but had incorrectly stated it was delivered and that I would get a refund as it could take some time to locate the item - then I could re-order. I heard nothing and after 2 weeks I phoned Argos (today) and this is what they said: management advised you take this matter legal as you did not contact us about the item since the delivery. They implied that the item could have been stolen. Having spoken to the delivery driver on the morning of the failed delivery who said he would return it depot led me to question their logic. Why should I take it legal if they suspect theft - I need details of their delivery driver to report a suspected theft to the police. See how ridiculous that sounds! They will not provide a refund unlike what they had told me previously. Well done Argos!! You have both my money and the original item.”

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Posted 3 years ago

“Shocking experience from argos never never again what a cowboy company no manager to speak to no communication no order arrived excuse exuse excuse distrusting”

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Posted 3 years ago

“Review for Argos Ireland: Terrible customer service. They are unable to provide confirmed reserved items for in-store collection. Staff is unable to provide explanation of missing items and generally disinterested in helping. Phone assistance is stuck in endless music loop (gave up after 25 mins wait). Waste of time.”

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Posted 3 years ago

“terrible company bought a printer wont print no help from argos or epson terrible keep away from argos”

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Posted 3 years ago

“Not to my knowledge Henry is brilliant but Argos are rubbish won't be bothering again I wanted a washing machine for dad it was supposed to be sent on 23rd November and guess what it still coming I ended up crying on the phone next day was told we lost your machine so I got a refund and refused to buy anything else from them”

Helpful Report

Posted 3 years ago

“Called up twice to sort a new fridge freezer that's not working, got asked to call back when with it. Called back 45 minutes later put through to 3 different departments got cut off. Its not even 6 months old and I'm being told they will try and repair, no sorry its brand new I want one that works not repairing a broken one. Looks like I'll have to call back and wait another 45mins. Poor poor customer service.”

Helpful Report

Posted 3 years ago

“I order online as on Sun 28 November 2021 for ''Seagate Expansion Plus 2TB Portable Hard Drive'' and the amount is £56.99. My order number is 6553837975. I choose to collect it from ''Bethnal Green Sainsburys Local Collect, 291 Cambridge Heath Road, London E2 0EL. Yesterday (30/11/2021) I went to that store to collect my delivery. I was shocked and I found that Argos sent me a Cooker instead of my Seagate Expansion plus Hard Drive. I denied to collect it and ask for a refund. In my entire life, this is the first time I got this kind of bad experience. This hard drive was needed very urgently, but Argos customer service gave me an unexpected surprise. PC World is near to me, but I thought I will get good service and product from Argos that's the reason I bought it from them. Now, I have lost my faith in Argos, if I order again they may send me again another product instead of my one. I think shopping from Argos means wasting valuable time and money.”

Helpful Report

Posted 3 years ago

“Having purchased a dryer and agreed a delivery date, the item was not delivered. I spent a long time on the phone before I was able to speak to anyone and the first time the call was lost and no-one called me back so I had to start again. Argos says there was no answer at the door, but someone was in all day. I went on the chat the following day, provided x3 mobile phone numbers and was told that someone would call in the next few days to arrange redelivery. They did not. I chased up and was then told that the item was out of stock and they would only offer a refund. The item was shown on their website £25 more than the price I paid and unavailable. They could not explain where the dryer was that was apparently attempted to deliver and said they did not know when they would next be in stock. They would not let me speak to a manager and in fact told me that managers did not deal with complaints. Totally unacceptable and I will avoid buying anything from Argos. I told Argos that I would be posting a negative review where appropriate and they acted like they could not care either way. In addition, they tried to suggest I should email them, even though I told them that the email sent back an automatic reply saying that the email address was not being monitored.”

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Posted 3 years ago

“I ordered my new cooker a week before delivery, I took a day off work to be in and on the day off delivery I get a message to say it's coming 2 days later , the problem is I don't get paid for being off work so will lose another days wages,they were happy to take my money when I ordered the cooker, Not a happy customer at all”

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Posted 3 years ago

“Awful customer service yet again. I used to really rate argos but they have massively gone down hill. I have tried to place an order online today using the 20% toy discount which is advertised on all the products I have selected. When I have got to the checkout it has only taken the discount off one of the items. When I have questioned this with the online chat they have admitted they have made a mistake on the website and have wrongly advertised some items but are refusing honour the pricing on the website. I wonder how many people have purchased items using the code and not realised that argos have been false advertising.”

Argos 1 star review on 24th November 2021

Helpful Report

Posted 3 years ago

“Argos allowing playstaion 5 to be added to the trolly then scamming people as the item is not avalible for collection or delivery”

Argos 1 star review on 18th November 2021

Helpful Report

Posted 3 years ago

“Order number 1563500421 Be careful ordering Jewelry Bought a Necklace (as a Christmas gift for my daughter) which was pictured in a posh Jewelry case. In the description, it said comes with a Jewelry case. It came in a cheap tacky bag. I started a chatbox, and the agent told me that was only subject to availability - (which was not in the description). I was told it would have to be returned to a store that is miles away, and I have now got to make time for + pay for train fares. There was no option of courier vouchers like some other online places do Just awful. We have 2 other necklaces coming, and now fear they won't be in boxes either. Isn't this misleading advertising, as the description should say (subject to availability) ? Even then, I could be misled. The photos of advertised product and received product are below”

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Posted 3 years ago

“The site won't let me order an item. Just keeps saying refresh, it literally won't let me collect or have item delivered. So going to Amazon.”

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Posted 3 years ago

“Ordered and paid for a tumble drier. Fist delivery date was a week away. The day came and I received an email telling me it would be delivered between 14:00 and 16:00. I waited until 16:00 and nothing came. Waited until 19:30 and then managed to get to speak to someone instead of their "live chat". He jus told me that there had been an update earlier in the day saying that this would not be delivered. Nothing about wheen it would be delive I didn`t receive any update. Nothing about when it would be delivered. I cancelled and bought from AO where I should have gone in the 1st place. Rubbish customer service Argos. Will never come to you again for online purchases!”

Helpful Report

Posted 3 years ago

“Letter to Argos Customer Service Dear Sir/Madam, I am wondering if you can help me. The day before yesterday I purchased a rucksack from one of your stores. I asked if I could see it properly and the lady said no because it's in a bag. I pointed out to the staff that whilst I could see the height of the pack that I couldn't see how far back the rucksack opened because it was flat packed and when I received no response I said "well hopefully it should open out enough", as I assumed would need to check myself when I arrived home. I wasn't concerned because I knew Argos have a 30 day returns policy and have used Argos lots of times before and have on occasion had to return items. In order to examine the rucksack fully, I had to remove it from the bag, but it was sealed in such a way as not to be able to remove the sellotape without in some way damaging the bag .Having checked then the rucksack and seen that it was not as I had hoped, I went back to the store and explained what had happened. I was then told that because the bag was damaged that I would not be refunded. The manager suggested that had I cut the bottom of the bag then the item would have been re-saleable, but even in this instance, the bag could not have been resealed because the item was already tightly packaged and would have required the rucksack folded over inside the bag to reseal it. So I couldn't win either way. Please can you help. Regards *********** The response I received was, that it was not possible to overturn the decision of the store. Word if warning, if you are uncertain of a product and cannot be certain of not damaging the packaging then think twice. Argos returns policy states that ... "In line with our returns policy, your item(s) needs to be: • Unused and with all parts • In its original packaging (with the tags if applicable) • In a re-saleable condition" Note here that whilst initially Argos make a distinction between the 'item' and the 'packaging' as being two separate things, when reselling the packaging becomes part of the item. This is not immediately clear. Also, since it is was not possible to examine the item fully without removing it from the packaging and, since the item is packaged in such a way as to make it Impossible to remove the item without damaging the packaging, and since the customer here is the only party liable to be adversely affected in this situation, I feel that the customer should, in all fairness, be made aware verbally, upon purchase, that the item and the packaging are, in this instance, for the purposes of resale, to be regarded as one and the same thing and advised when packaging is designed in such a way that opening it is likely to compromise or prevent it's reuse. Furthermore I was also advised by customer services, having explained the situation, that it was perfectly acceptable to return the item for a refund. Fortunately I was close to the store, someone who makes a longer journey may well have a considerably more unfortunate outcome than I did.”

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Posted 3 years ago

“Sony PS4 Controller Only lasts a few months despite item being under 12 months warranty and returned in its original packaging Argos refuse to exchange more than a few times and force my disabled son to use his extended warranty to get his replacement even though the item is returned in its packaging with purchase receipt and still within 12 months of purchase from date of exchange. THIS IS NOT ARGOS'S DECISION THEY SHOULD RETURN FAULTY GOODS BACK TO SONY.”

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Posted 3 years ago

“Poor customer service experience, one star is a compliment to them and will not be ordering anything online with them ever again...After asking to speak to a manager I had the phone put down on me.”

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Posted 3 years ago

“I ordered a new six wheel deluxe folding shopping trolley from Argos I had been trying to get one for nearly two months, but when it arrived one of the Axel's was missing, and I contacted customer service they were not very helpful, and even though I mentioned that no one can drive in our house for medical reasons and we have no support nearby to help us they insisted if I wanted a replacement I would have to do click and collect, I said that I could not do this, so they said that a manager would call me back but nothing yet”

Argos 1 star review on 16th October 2021

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Posted 3 years ago

“I ordered a sofa bed off Argos online and when it was delivered it was damaged, after spending almost an hour on chat I managed to get them to arrange a collection and deliver new one. When the 2nd sofa arrived it was also damaged so I had to spend another 45 minutes on chat to arrange a third delivery and a second collection, I was told by the person on chat after the 3rd sofa had been delivered if it was all ok to contact them again and they would arrange compensation for the two damaged sofas and all the hassle to keep getting new ones delivered. When speaking to them I was absolutely horrified when they told me all they were prepared to offer was a £15 gift card. After the hassle of having to keep getting in touch with them and spend hours on chat arranging to have the damaged sofa collected and another new one delivered three times over I think that's absolutely disgusting. A £15 gift card was more like an insult. I will not order anything like that from Argos in the future.”

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Posted 3 years ago

“Argos Worse than Hermes for delivery. My Order never turned up Even though I’ve had many delivery’s before at this address. The driver just dumped my stuff at a near by Sainsbury’s. I didn’t find out we’re my order was until I contacted Argos And they said it had been delivered to my address which was a lie. I Finally arranged for a re delivery to my address, and guess what nobody showed up with my delivery. So I cancelled my order and I will never order from these muppets again 🤬”

Helpful Report

Posted 3 years ago

Argos is rated 2.7 based on 4,021 reviews