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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
The lady serving made a mistake ordered wrong coloured cooker 2. Promised my 500 pounds back within 5 working days(failed) 3. The 2nd lady made another mistake, admitted by her self. 4. The washing machine which I ordered with the cooker was not on the truck when it arrived so had to spend a day off work waiting for the next delivery. 5. I have called Argos 12 times over 2 days plenty time in between and said they were too busy. 6.Still waiting for my 500 pounds from the cooker I did mot recieve so I can order a new one so my family can eat properly. 7. Apart from that all is OK.
Helpful Report
Posted 3 years ago
Recently got an Argos card and bought an item. I received a text a month later saying a payment was due. I was confused as I believed item was buy no pay later and had not received a statement. When I logged on I was charged an £8 late fee because the item did not meet eligibility for buy now pay later so they charged me. I emailed explaining the situation and Emily responded abruptly with "there is no exceptional reason as to why the payment was late and therefore won't change the payment". WOW Argos. Your complaints team lack empathy and sounds like robots.Nice to know. Won't be supporting this business again
Helpful Report
Posted 3 years ago
Hi all, I purchased 6 roller blinds for home delivery, a time was set, 5 blinds turned up, I received an email stating all 6 had been delivered by Yodel (not the best delivery company), I contacted Argos who told me the delivery had been split and I will get it later between 1pm to 3pm. I attempted to fit the other 5 blinds and found one of them bent, so I had to contact them again for a replacement (can’t get one for two days). About 6pm I contacted Argos AGAIN as the blind still hadn’t turned up, I was told delivery could be up to 9pm, sad to say it still hasn’t arrived. I will not be dealing with Argos again, awful experience and still has not been resolved, gat a grip Argos.
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Posted 3 years ago
DO NOT buy directly from a store as Argos will NOT give you a refund by bank, you will have to go back to the store to get your money back. I am disabled and no transport and they still forced me to pick up my money from the store and refused to refund my money back to my bank. I would never buy from a store again, its so much hassle and customer support has been a nightmare, this morning they put the phone down on me despite me being polite. I have a really bad tremor and find telephoning very difficult. Now I have to get a taxi which will cost £40 in order to get a refund for a defective product
Helpful Report
Posted 3 years ago
Ordered a bush dishwasher from Argos sent me the dishwasher without any parts to attach the dishwasher. Four months later and many phone calls I was informed by Gillian from complaints that her manager Mike from resolutions informs her this product doesn’t come with fittings. The website on Argos states otherwise so someone is lying either the website or the manager. If the website on Argos states that parts are provided then why is ghe Manager refusing to send them Bush is an Argos made brand. The call was terminated by the staff member Gillian saying they will not supply the part. This is in breach of contract as it clearly states it is provided
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Posted 3 years ago
Do not buy Apple products from Argos. I ordered a new iPhone to be collected from here, as it was one of the few places to have it in stock the same day. However, when I picked it up from the till it was clearly used/returned as the box wasn’t packaged as Apple typically does, but rather wrapped in cellophane with an Argos “quality assured” sticker on it, and the box underneath was quite clearly dirty. To make matters worse the very same employee who processed my prepaid order insisted I join the back of the queue as the return “was a new transaction I was requesting”. Argos used to be good.
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Posted 3 years ago
delete your reviews ifi they are bad
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Posted 3 years ago
I will never order from argos or shop in store there again, they ruined my Xmas with a 'phantom' order, basically took my money but didn't deliver over £350 worth of Xmas presents, and now they have messed up the visa verify so online payments are also not being completed! Absolutely the last straw with me. Will take my business elsewhere, later tater!!
Helpful Report
Posted 3 years ago
Disgusted with this company, bought a tv oct 2020 during lockdown reserved and collected in store …., no email receipt given at time 15 months old and screen has completely broken down and independent report say not able to fix as screens are non existent and it’s a manufacturing defect and should never have been sold.Due to being unable to find receipt after moving house even though my bank statement shows proof of purchase they refuse to replace or refund . Trading standards now dealing with them 😡
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Posted 3 years ago
I bought a Vax Hoover and I didnt think it was any good not as light as they say and didnt pick up very well. I took it back after making sure it was spotless and back in its box. They refused my return even though i was buying a dearer replacement because I had used it, but how do you know if suitable if its not used, how do you know most things are suitable without using them. Will never buy anything again from Argos.
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Posted 3 years ago
Absolutely horrid and rude members of staff at the Goole branch, I will never purchase anything from that store again.
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Posted 3 years ago
Bought a cooker for my daughter Dec 2020.....had to have an engineer call out last year after a huge headache trying to get hold of someone......and now low an behold its broke again and its out of guarantee..... Dont buy large items from argos as they dont seem to last.
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Posted 3 years ago
Lost Argos card and eventually received another one three weeks later.Argos stores or online will not accept new card because old account has not been deleted and not giving me the option to do this. live chat is completely useless and been trying to get through by phone for last four days.When eventually I did get to speak to someone they passed me on to someone else and the line goes dead.
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Posted 3 years ago
Argos have no complaints procedure or policy I am told. Tried to have a repair done under the extended warranty i took out on a settee - zero assistance from Argos and no attempt to resolve. They are simply not interested. I would try and buy your product elsewhere - fine and cheap when all okay but when your settee needs a repair less than 3 years after purchase - they just are not interested.
Helpful Report
Posted 3 years ago
Do not buy any large goods from Argos if you have to make a claim from your insurers Do not buy any large goods from Argos as their e-mail receipt will not be accepted by insurers. We have put in a claim to our insurers for white goods and they have asked for proof of purchase. However, they will not accept the e-mail receipt as proof as it could have been altered. Argos do not provide other receipts other than the e-mail so we are in a position of having a £300 claim potentially rejected.
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Posted 3 years ago
I was looking for a 24 inch television. Your website is not up to date ,So you have just lost a customer. Looking for some help with a purchase you are not interested. Glad that you can afford to lose customers. not be using this website again. Your website is rubbish. Tried phoning this company yesterday, they cannot even pick up the phone. Disgusting customer services.
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Posted 3 years ago
Ordered and paid for a new laptop only for the order to be cancelled by Agros 10min later. Had to wait 7 days for a refund which included £50 worth of vouchers which were now useless to me as I needed the laptop immediately. Customer service unable to help. Gave up with Agros and ordered from Curry's and all good. I wish I'd have selected Curry's vouchers now! £50 out of pocket and lesson learnt I won't use Argos again.
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Posted 3 years ago
Put items in trolley in stock, went to pay items out of stock!!! Shambles. Won't be buying from argos again! This company won't last very long in today's competitive market.
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Posted 3 years ago
Put items in trolley in stock, went to pay items out of stock!!! Shambles. Won't be buying from argos again! This company won't last very long in today's competitive market.
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Posted 3 years ago
Sent a faulty dining table, then sent wrong replacement part. then sent said the item is out of stock so having to sent it back despite having half built it. Supervisor refused to speak with me and the person on the phone had a "everything is too much trouble" attitude.
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Posted 3 years ago
Argos is rated 2.7 based on 4,040 reviews