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Argos Reviews

2.7 Rating 4,019 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,019 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
108
Anonymous
Anonymous  // 01/01/2019
No means of contact phone or online
Helpful Report
Posted 5 years ago
Ordered a Keter garden storage box weighing 20kg. Upon opening box, discovered that item was damaged so telephoned Argos. Pointless, as I was just kept on hold. Following 3 attempts and a wait of 30 minutes, had online chat with a female who, unable to arrange collection of damaged item, put me on hold for another 30 minutes until chat picked up by Hannah who arranged collection of item the following day between 07.00 hrs and 13.00 hrs. At 10.06 the following day, received SMS stating 'great news! Abdul, your Argos driver is approximately 4 minutes away from collecting your item(s)'. Twenty minutes later having failed to arrive, I called him on the number supplied and he advised me that Covid-19 precluded him from collecting my damaged item! Second 30 minute online chat with Imtinan who claimed that collection had been rearranged for that evening between 19.00 hrs and 23.00 hrs. Stayed up until 23.45 hrs. No one called to collect the item and I did not receive any communication regarding the no-show. 17th May: Following another 30 minute wait, 3rd online chat with Ian who wrote 'I'm sorry this is a small goods order and you have come through to large goods. I will need to transfer you'. I was promptly put on hold for another 30 minutes until that chat was picked up by Lucie who claimed that she had rearranged collection for this evening between 19.00 hrs and 23.00 hrs. She wrote 'the driver will be in touch with a two hour window tonight for collection and again when he's about 20 mins away'. Surprise! Item not collected and no attempt was made to contact me. Is this a deliberate ploy on the part of Argos to defraud its customers? Needless to state, I shall NEVER shop with Argos again.
Helpful Report
Posted 5 years ago
Why is nothing ever in stock? Seriously! Anything I go to buy from Argos is out of stock (even before the pandemic). And it isn't just on a few select items, let me give you an example. I searched "dumbbells" and got a list of items on the app. I clicked on each and every one of them (about 15 items), and they were ALL out of stock. I tried various sporting equipment with the same results. Even stores nearby have no stock. Again, this is not a result of the pandemic, this is common for Argos regardless. I once mentioned this to one of the staff in Otley and she said "Well we have over 8000 items in the stock room." What? Is that 8000 pokemon cards? Because you could have fooled me. They seriously need to sort their sh*t out.
Helpful Report
Posted 5 years ago
Do not order from Argos, bought A kenwood attachment for my mixer, when it arrived it had no operating/safety booklet and a crucial part was missing so could not use it , , ,it was an obvious return which they had not checked. I paid £67 and expected a brand new product for my money. Online chat said had to wait until stores open to get a refund wasn't happy as they've got my money I've got a piece of worthless junk. If they cannot provide a returns collection from your home they should not be selling. Other parcel company's deliver and collect from private residences with no problem during lockdown and they do a brilliant job but Argos is using covid as an excuse to not provide a similar service shame on them ripoff won't be buying from them again just look forward to an 8hr queue to get a refund at one of their stores when they open behind everyone else:(
Helpful Report
Posted 5 years ago
Terrible service-stay away from ordering online -I ordered a set of 6 dining chairs. I called 5 working days to cancel my order and I was promised a full refund in 3-5 days. Then I get the chairs delivered to my door a couple of days after. I called their customer service after being 1 hour on the phone again and I was advised that there was noting that they can do and that I need to wait they don't know how long for someone to come collect them to get my refund.The lady on the phone advised that she would even try speak to her manager and call me back the following day but I am still waiting on a call. Now I have to call again Monday and wait another hour on the phone.
Helpful Report
Posted 5 years ago
live chat is a joke complete waste of time Argos have gone down hill very fast on customer service
Helpful Report
Posted 5 years ago
Delivery is shocking false messages saying it will be delivered in next hour. It never come this is my 3rd day now sat waiting and it's disgusting. Never will I order anything from Argos again. I'm fuming!!!!
Helpful Report
Posted 5 years ago
I have recently purchased a spear and jackson lawn mower and net curtains from this shop i am very upset that this product was not made in Europe or Britain in Fact these items we're produced in China this information was not made clear in there product information if i had this information i would have never purchased these items i'm very disappointed with Argos because as a consumer i think and feel that i should have had the the knowledge of knowing where my purchase or future purchases are coming from and where it has been produced but it seems my rights as a consumer are void
Helpful Report
Posted 5 years ago
Terrible customer service. Never again
Helpful Report
Posted 5 years ago
Absolutely disgusted with Argos. Purchased an item for delivery which arrived over 3 weeks ago. Began building it straight away, realised there were two missing parts, I rang them, waiting on the phone for over an hour to speak to them and they terminated the call. The only way to contact them now is via private chat on social media. I have been waiting over 3 weeks now to soesk to someone. Their customer service is very poor. Yes theres a pandemic but if you cant deliver a standard of customer service then stop taking money off people... simples.
Helpful Report
Posted 5 years ago
Tried to place my order online, they took my payment but no order confirmation email or any notification that order is processed. The payment is pending now on my account and apparently will be refunded within 5 working days. Which i hope will happen!!!This is unacceptable!!!! To charge for something that I will not even receive. Would not recommend Argos to anyone.:(
Helpful Report
Posted 5 years ago
Ordered and paid for delivery, item didn't arrive, didn't get text, email or phone call for explanation,
Helpful Report
Posted 5 years ago
Ordered goods, paid for delivery. Was suppose to have been delivered on 10th May, goods did not arrive and is marked as ‘received’ on my orders. Cannot get through to live chat or telephone, very bad customer service. Will not use again. Happy to take my money though.
Helpful Report
Posted 5 years ago
Sent out an item that is faulty !!! After fitting it didn’t work properly this after since then been struggling to get another one or a refund .... simply scamming .... where’s the warranty ? Even after contacting them they just say to get some engineers in at our own cost ..... ain’t buy anything else ever from them
Helpful Report
Posted 5 years ago
JUST AWFUL!! Received damaged item. Took two weeks to finally get through to helpline. Phone service terrible too! Rude, infantile customer service representative (CALLUM). Imagine this person to be very immature with very little experience. Such an unprofessional company to deal with. They must pay peanuts because their customers are left to deal with monkeys!!!
Helpful Report
Posted 5 years ago
I placed an order a week ago and they took my money but no confirmation email or anything online to prove I placed the order ... after 3 hours of getting cut off the phone and cut off the live chat they said my order had not gone through and the money would be refunded. One week later still no refund. It was for £160. So they have taken £160 from me for nothing! I will never use Argos again. Disgraceful.
Helpful Report
Posted 5 years ago
Terrible customer service. Unfortunately, I did not pay attention to the reviews. I think Customer service is unknown for Argo, specially for delivery part. Do not waste your time and money.
Helpful Report
Posted 5 years ago
I placed an order on the argos website for £163, tried to pay by paypal and it kept saying there was a problem so I had to pay using my debit card. Same error message came up saying unable to place order. Checked my bank account and the £163 had come out of my account. Tried to ring Argos, after an hour got cut off. Got in touch via Twitter and received a very generic message saying the funds would go back into my account in 3 - 5 days. No apology or explanation. Then found out that this has been happening to customers for over 2 weeks. They were fully aware of the problem but continued to allow customers to place orders that would never been confirmed whilst taking the funds from their bank account. I am so angry. They should fix the problem and not allow this to continue to happen to their customers. Just shows how little they care about their customers. Absolutely disgraceful.
Helpful Report
Posted 5 years ago
To be avoided at all costs. They operate in full contempt to the law, selling goods without accepting returns. Their website is designed to make it impossible to contact them. I had to report a fraud to Paypal in order to be able to return my item, as I was entitled to by law. Utterly disgusting.
Helpful Report
Posted 5 years ago
would never buy from argos again, placed an ordered, nothing came through. called customer service, been told nothing can be done apart from waiting for refund. still no refund, nothing,
Helpful Report
Posted 5 years ago
Argos is rated 2.7 based on 4,019 reviews