Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre Ordered the new Hauwei Mate 20 Pro and they could't get it to me on time... seriously? give me the option of just collecting it myself for christ sake!!!!!”

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Posted 7 years ago

“Not happy with Tahir Edmonton riverside He making no rule regarding gift card give 2 Custermer I purchase 2 item paid serparate £250+ £250 and give gift card that company policy”

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Posted 7 years ago

“Ordered a washing machine on line for delivery had a time 7 am till 6 pm on day before delivery had e mail saying 8 am till 10 am low and behold day of delivery looked on my cctv they were there at 730 am called customer service and what a aragant I don’t care customer service I had was told tough we can try deliver in 2 weeks have waited 7 days already put phone down on me so called back same again can not call driver so do you want 2 weeks delivery or money back needles to say have ordered of curry’s now your loss Argos will never use this company again no apologie or nothing give someone else your money they obviously think there above everyone and are making so much money”

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Posted 7 years ago

“Argos were due to deliver us a bed today but called this morning to say the order had been cancelled 'by them'. We have just moved house, all our furniture is in storage so we will have to sleep on the floor. The only compensation is the offer of a lilo which we will have to go and collect from a store 30 miles away. Disgraceful.”

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Posted 7 years ago

“i recently purchased in store in Camden (London) a pillow and 2 sideboard to be delivered to my home address-they couldn't delivered together (WHY?) so the first delivery, the pillow , never arrived. i waited 3 hours at home for it and then i called customer service and they couldn't even find the order number that was on my receipt! the advisor was able ot see my receipt but he said somehow there was a "missing order on the system"( check Argos Ref number 1282546692) and couldn't find the pillow! he advised me to call back the following day to re-arrange a second delivery as it was already 10pm and their offices close at that time. as advised i called on Sunday morning and spent 20 minutes on the phone- i have asked the advisor if i could collect the item from the store instead of re-delivering as i was on holiday and i had things planned everyday- the advisor said yes but as it was a "Missing order on the System" he had to create a booking order (?) to collect in store (like you do when you order on line) and he said to ask the person serving me to call ofr the "Resolution Centre" to obtain an authorisation to cover the costs of the pillow (?) as obviously i already had paid the £13.99 and i shouldn't have charged again... OK... i thought it was sorted... the following day i receive a text message regarding teh booking collection, i then go to Argos store in Camden (London) and i repeat what the advisor told me to say. The advisor call teh "resolution Centre" for authorisation and, after 20 minutes, i was told it ws not authorised because Argos had re-arranged for a re-delivery the same night ! i was unaware of this as it was not my choice and none ever mentioned it to me! i was so upset i have asked for a refund in Store which was denied because the delivery was already re-arranged and i had to wait after the re-delivery to decline the item and call again costumer service for a refund! so, the following day i receive an email from Argos and i am requested to call custome service which i did! i spent 45 minutes on teh phone and i was eventually able to speak with a manager that said she couldn't do the refund online as they didn't have my card details in it so i had to come back in store! i probe the manager to provide a reference number for this conversation as sinc e the beginning of the whole experience i had the impression i had to repeat myself millions of times with thousand of different people with no clue of what i was experiencing! the manager gave a reference number and PROMISED ME that if i had presented this ref number in store they wouldn't have asked any questions and they would have provided me with a refund! NOT REALLY! i went in store after one week as i was abroad before, i provide the reference number to a sales assistante and she was on the phone for like 15 minutes after which she come back and said they were trying to sort it and that i might have needed to call back the customer service again for a refund! WHAT??? the store is telling me call customer service... then customer service tells me to go in store and over again! after 4-5 phone calls and 2 visits in store i received my refund of £13.99! do you think this is good customer service? this is not the end! i did purchase 2 sideboards together with the pillow and choose a home delivery for tomorrow between 7-11am (order on receipt was 221504848 but then they couldn't find this number neither and a little angel told me the number was now 221524788)- today i receive a text message from Argos telling me the delivery will be between 10-12! again! dejavu! NO! i am losing hours at work and have booked GP appointment at 11:30 on purpose not ot loose many more hours of work for my visit and i cannot wait until 12. i have just called Customer service and after 10 minutes on hold a guy tells me he is going to call me back as soon as it gets hold of the driver... it has passed one hour already and i haven't received a call back from Argos.... do your conclusion... worse customer service ever... much too long waiting times and they do not keep records of enquirers/issues/complaints. will not use ever again!!!”

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Posted 7 years ago

“Unhappy because being charged 20 pounds for two phone calls”

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Posted 7 years ago

“Recently ordered from them online. Very poor customer service. Could not get through on the links I was sent. I was told I had been refunded my money and I had not. Still chasing it up”

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Posted 7 years ago

“Don't look after there regularly customers.”

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Posted 7 years ago

“I have ordered a Roger Black treadmill, it was a faulty. We got an electric shock while we are walking on this. Surface is also small. I am a first time buyer at argos but I have not expected this. A final quality check of the product is missing. What’s the guarantee from Argos. This fortunate it’s a minor electric shock. What if this was a major.. Very bad experience.”

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Posted 7 years ago

“I purchased two items of gym equipment. The first a barbell set. When I was going the through the purchase process, I was able to pick my delivery slot. I chose 19:00-22:00 on a Friday as a knew I would definitely be at home. I received a text for the other item asking me to ring an 0800 number which I did. The chap told me I had to commit to an 07:00-19:00 slot and then the couriers would send me a 4 hour slot which could be anytime. I said this isn't convenient because I am out on school run twice a day and also work shifts so I either need a 4 hour window in advance. He said this wasn't possible. I asked if when I receive a 4 hour slot whether I can change it, he said no your order will be cancelled. I asked if I risk doing a school run during the 4 hour slot what would happened. I was told my item would be returned and my order cancelled. There was absolutely no flexibility at all with the delivery so I cancelled the order and will take my business elsewhere as obviously Argos don't want it.”

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Posted 7 years ago

“As I write this, I’m sitting at my home waiting for an Argos delivery, I was doing the same all day yesterday. Yesterday, after contacting the driver on the phone he stated that he had just finished his break and he was 8 minutes away. After 10 minutes I rang again and was told by the driver that he could not find the address and was now out of delivery time and he would be returing to the distribution centre. the phone then cut off and I could not get back in touch, the phone just rang out. After contacting Argos I was told that my goods would be delivered between 07.00 and 11.00 the following day (today) - Unfortunatelly I can't report that Argos have even made moderate progress in delivery management It is now 11.00 and no sign of my goods. My Partner rang the driver and was told that they are running late. I have no doubt that Argos considerations are now that I am just just another nuisance complainant !!!”

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Posted 7 years ago

“I think you are making a big mistake running your business since the takeover. One of the main assets of Argos and partly why it survived the resession was that you could find what you wanted and go to the store and pick it up.But now you are making customers go to an Argos site in a Sainsbury store and wait. This defeats what was your greatest asset. Now you might as well go to Amazon for your needs and get what you need at roughly the same time (slightly cheaper) A real shame and a big mistake. Once you close these Argos stores you will loose most of you business!!!”

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Posted 7 years ago

“Disgusting customer service by "Faizal" Manager at Argos Hounslow. I went to collect my v expensive computer item, which he slammed down hard on the counter and was extremely rude to me throughout my visit. He is in the wrong job. Nasty individual. If you want BAD CUSTOMER SERVICE, visit this store. I pity the staff that work with him and his bad attitude.”

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Posted 7 years ago

“Every time I order online and collect at Bridgemead Swindon my item isn’t there. Even after numerous texts and emails telling me it is. Whilst there another customer was having the same problem. But what really is unacceptable when you try and write a negative review on the Argos website that THEY have requested me to do, they won’t print it.”

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Posted 7 years ago

“Terrible. Quick enough to sell you something but if that item is not fit for purpose, ie doesn't work properly and this is over 30 days, tough on you. You have to pay for someone else to fix it. Esp white goods. So in effect you pay twice.”

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Posted 7 years ago

“Went to dudley argos today and accused of using a product, manager Sarah was so rude and abrupt couldn’t believe her attitude and wouldn’t even let you talk shouldn’t be a manager and at one point thought it was amusing so filed a complaint, no wonder as a company sales are down she clearly didn’t want to be there and certainly shouldn’t be. One of the worst argos i have visted”

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Posted 7 years ago

“After purchasing Chester drawer set the 4 drawer was damaged,but it was your customer service after care that was appalling!! Spoke to 2 advisors and the Ryan the supervisor and still not helpful, was told that drawers set was out of stock, Checked website after these phone calls and discovered 4 drawer was available on its own,so another phone call later to a nicer customer advisor is now been replaced, sorry Argos won't be shopping with you again, and your customer service team need to realise that all customers are important and we are the ones who keep them in a job!! Better manners and enthusiasm is needed.”

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Posted 7 years ago

“Absolutely disgusting table n chairs 219.99 now because there on with an offer you have put them up to 249.99👎👎”

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Posted 7 years ago

“I travelled 54 miles to buy a tv from Argos, there were no cables in the box so i rang customer services. That was a waste of a phone call! Good customer service would have been to source either a replacement tv or the canles and get them to me. All Argos could say was take the tv back and have a refund, they didnt even try to sort it out even though they had sold me a product that had parts missing. This is'nt the first time i have had problems with Argos, their customer service is non-existant. Without doubt Argos will be one of the next big chain stores to go down the pan, pathetic service and i'll never shop there again because quite simply they are'nt worth the effort.”

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Posted 7 years ago

“I ordered a printer on the 23rd September to be delivered on the morning of the 24th. then, the order was rescheduled for delivery to be delivered on the evening of the 24th. The delivery was then rescheduled for the morning of the 25th. Mid afternoon on the 25th, i phoned Argos to find out where my printer was. Argos then told me that it should be with me soon, and as i was on the phone, they had a notification through saying that it had been delivered. I live in student accommodation, and the item had not been delivered. The accommodation staff are very efficient with parcels, and there was absolutely no record of it. I then phoned Argos again, where i was told they were extremely sorry, and that another printer would be with me in the next couple of days. This afternoon, i received a text message telling me that the printer i ordered is now out of stock, and they would not be able to deliver my item. This is really not good enough. i was supposed to have a printer with me two days ago now. Instead, i have to wait 5 days for my refund just to go and buy another printer. They should not be selling printers that are out of stock, and i highly doubt that a printer was ever delivered in the first place. I would urge any student to look elsewhere when buying, because this very unreliable service is not acceptable.”

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Posted 7 years ago

Argos is rated 2.7 based on 4,077 reviews