Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a washing machine on their website that was showing in stock for delivery. Ours had just died so we thought great. Got to the day before delivery (2 weeks later) to be told that the supplier hadn't sent the machine to argos. Had to wait another 2 weeks for delivery and was told I'd be contacted about a goodwill gesture, guess what? No contact whatsoever. Pathetic customer experiences”

Helpful Report

Posted 7 years ago

“For the third (and last) time Argos' customer service has FAILED big time. First of all, I was sold a cooker that never worked properly. I also paid for the cooker to be installed - the cooker never worked properly and I asked for a refund. They agreed, but would NOT refund my recycling of old cooker and installation. I had to keep a gas cooker that keeps turning off. Now this third time, I ordered a washing machine and paid using my bank card & Love to Shop vouchers. As they said it would take almost a month for delivery, I asked to cancel. At this time, I was not told I would be refunded with a refund to card and an Argos gift card. How is this even right? I had already said, I would never ever buy from Argos again. I have been a customer for many years, but have seen the company go from bad to worse. Customer service simply does not exist. I now have a £50 Argos voucher that I did not want or ask for. I need my original vouchers back, or a cash refund in order to buy a washing machine elsewhere, but they point blank refuse to refund what is mine. Disgusting.”

Helpful Report

Posted 7 years ago

“Argos refused to refund for a tv that was producing bad, smudgy colour pictures despite customer taking steps to fine tune the set. Customer had product for less than 3 weeks of the 30 day period as per Argos. We are in the process of escalating the complaint.”

Helpful Report

Posted 7 years ago

“Why there is no zero score. Abdolute waste of time and money , had to take 3 days of for deliveries and they all did canceled. All customer services did was apologies. Placed same order with currys and was delivered in two days. Not reccommended argos and wont be ordering again.”

Helpful Report

Posted 7 years ago

“Honestly really disappointed Had three damaged dishwashers from argos within a few months time frame. first one we had for few months but it kept leaking and found out it was damaged at back and the weld was broke. so got a replacement and after a further few weeks it had the same leaking issue, had an engineer come out twice to find it had same problem and was dameged at the back again. So today we got the third new dishwasher and had the other taken back. Had an indesit brand one though as was hoping maybe the issue was where the last two bush dishwashers were being kept, plus was told they didnt do them anymore, wounder why. Anyway within 10 minutes of it being delivered i opened it up and took the packaging off to find screws missing from the bottom rear of it and a dent in the side of it, we have just paid for a new expensive product again and gotten something which looks second hand. After talking to customer services and being told we wouldn't get a replacement for a further 18 days was beyond a joke. how many dishwashers must get sent back before someone actually quality checks them before they get boxed up. Having refund and going to use it somewhere we can actually get what was advertised.”

Helpful Report

Posted 7 years ago

“ordered washing machine 3/6/18 received e-mail to say delivery 5 days would contact me in 2 days no contact 6/6/18 called them told me delivery would not be made until 20/6/18 told them I was extremely unhappy about this they accepted my payment but didn't inform me it would not be delivered until 20th my husband is disabled and I need my washing machine every day will be going to trading standards and citizens advice had problems with argos 5 years ago and swore I would never shop with them again well done argos for such a poor sevice my advice to anyone is don't shop with them”

Helpful Report

Posted 7 years ago

“Absolutely useless. Ordered a product 2 weeks ago. 20 phone calls later and nothing. Advise people to stay away from these clueless idiots.”

Helpful Report

Posted 7 years ago

“Never received my order but speaking to customer service all they would say we have a signature so can't refund your money.I asked for the signature name there is no one of that name living anywhere near me never mind next door which they say that was where it was delivered so all they are bothered about they got a signature so hard luck I have read a number of reviews who have had the same problems don't shop at Argos unless you are collecting from the shop yourself .”

Helpful Report

Posted 7 years ago

“i phoned about my complaint and was assured argos would phone back-- they didn't. i phoned them and waited in queue only to be told after ten minutes theres a problem the line went dead. i phoned again waited in queue, eventually got an answer she said she would put me through to the correct dept and guess what another long queue when they eventually answered i just said refund me my £425 i'm going to Currys. This had gone on for 2 days. Rubbish service”

Helpful Report

Posted 7 years ago

“Order and payment taken with order number issued. 1 Hour 25 Mins still waiting. When approached staff say its a internet problem. At the time my Internet coverage was 92% please explain!”

Helpful Report

Posted 7 years ago

“Went into the new, ultra small, Argos within Sainsburys in Chesterfield. Wasn't that busy but customers were being told their items could not be found. From what i could gather they had paid for their items online and were picking them up...or so they thought. No terminals to pay for items reserved online so you have to queue with customers purchasing items instore and then queue up for your item. If this gets busy i can see problems with customers getting frustrated and fists flying. By the looks of it Argos are on their way out.”

Helpful Report

Posted 7 years ago

“Purchased a two night getaway for £149.99 contacted a hotel to upgrade our room to be told because activity superstore only pay the hotel £50 for redeeming the voucher this is all they can subtract from a better room booking (so i payed £150 for a voucher worth £50 to the hotel) spoke to customer services who told me the voucher is non refundable if activated ( but u need to activate it to see the hotels) ! Contacted argos to complain on 6 separate occasions each person I explained this to in customer services were shocked, finally spoke with a manager who told me its out of his hands if i want to complain put it in writing. This borders fraud, I understand activity superstore who provide the vouchers are already being looked into by trading standards, the fact argos associate themselves with these criminals only shows the character of the bosses high up in argos i guess! Were gunna rob you and what u gunna do about it......”

Helpful Report

Posted 7 years ago

“I bought an acer tablet and worked fine then the screen inside cracked due to no fault of my own and was told they would send it away and if they can’t fix it they would replace it but then was told it was accidental damage and that wouldn’t happen without force and I can honestly say nothing happened to it it was 4 months and said I wasn’t covered by warranty which is ridiculous surely if they hadn’t opened it which they hadn’t they just looked at the it and sent it back stating that it had to have been dropped which I know it hadn’t been so I’m left with a brand new tablet which doesn’t work and they have wiped their hands off it !!”

Helpful Report

Posted 7 years ago

“Brought an electrical item, tried it at home on carpet not picking up. Took back to store who did a pathetic attempt to pick up on hard floor and refused to accept back! Staff and manager at Chester rude and unhelpful- online customer services no better at helping. Avoid this store, Ellesmere and Caldy Valley much nicer experience!”

Helpful Report

Posted 7 years ago

“Terrible customer service passed off to a third party who thought that telling me an hour before was appropriate notice for delivering a fridge. After rearranging the delivery time the product didn't even work so we had to do it all again...”

Helpful Report

Posted 7 years ago

“Had a fridge freezer delivered and they ripped my flooring in the kitchen and hallway. Now refusing to take matter further as drivers clearly have said it’s not them. Absolutely disgusting!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Ordered a new mattress from Argos three weeks ago, as well as paying an extra £20 for removal of the old mattress. It was clearly stated that the bag to put the old mattress in would be sent via first class delivery. Two weeks later it still hadn't arrived so I gave Argos a call. The woman on the phone said it was still early days and the bag should arrive on time, and if it doesn't, then the delivery driver carries spare bags anyway so it won't be an issue. Today is the day that the new mattress is delivered and the old one gets taken away and still no sign of the bag. The delivery driver also doesn't have any bags with him and is puzzled as to why I was told that they would be carrying spare bags as they never have done. I now have my old mattress in my living room, leaning against my sofa. I live in a small house so there is literally no where else that I can put it. I have small children that could be seriously injured if a 45KG mattress was to fall on them, so the living room is now out of bounds. Just called Argos and explained the situation to them, only to be told that they won't be able to collect the old mattress until 8th May at the earliest. So the only safe option now is for my children to stay in their bedroom for the next 9 days. If Argos doesn't have enough drivers, how difficult would it have been for them to outsource the job to to a removal company, as this is ultimately their error. Absolutely disgusted by the way Argos have just brushed this situation aside. I will be putting forward a complaint to the ombudsman and will NEVER shop with Argos again!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Still not got my refund. Complained to the MD whose office have said it was a technical problem with the refund. Will now take another 5 days. so that will be over 3 weeks. It's like dealing with Del boy. The chap that has been dealing with me via e-mail gave me his phone number. GUESS WHAT, ALWAYS ENGAGED.... If you think that you may need to return goods, don't bother. This lot seem to be going the way of Woolworths and all that other bunch that have gone to the wall recently.”

Helpful Report

Posted 7 years ago

“They promise a refund between 5 to 7 working days. It doesn't arrive. I rang just now and spoke to Richard from seemingly somewhere near Liverpool. He said that I was condescending and when I asked to speak with his manager he said that he would see if he or she would take the call. I waited a minute or so on the phone then they cut me off.”

Helpful Report

Posted 7 years ago

Argos is rated 2.7 based on 4,024 reviews