Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a tumble dryer that turned out to be faulty. Lemons happen. BUT then the problems began when we tried to return it. They scheduled a pickup in December and failed to turn up. Since then, they have not been able to arrange a pickup with us, despite numerous phone calls. It is still sitting in our front hallway. DO NOT EXPECT DECENT CUSTOMER SERVICE, despite the nice manners of the customer service reps on the phone. DO NOT USE THEM FOR LARGE ITEMS!!”

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Posted 7 years ago

“Argos. Yes, Argos. What is it about this company who sell seriously overpriced products of all types? I will briefly explain. I am company XX. I have 2000 older product TV sets to dispose of as I have a new model out. With me so far? I contact Argos and do a deal with them, selling them all the older TV's at a knock down price. Argos sell them at an inflated price. Get it? Before you buy at Argos do some homework first and you will for certain find the same thing cheaper elsewhere. Always check the clear tape sealing the boxes closed as it is likely it will be a return.”

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Posted 7 years ago

“I've had two cookers in seven days both faulty and had to pay the cost to get it uninstall and installed second time around not my fault. Customer service was bad put throw 4 different departments and still not resolved BEWERE!!! Of Argos if you're buying electrical items. I wish I shopped around as there are some better deals out there and I'm sure better customer service.”

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Posted 7 years ago

“Exercise bike broken and engineer came out and said it could not be repaired and would be replaced. I received a voicemail from customer services asking me to call back to arrange the replacement which i did. They were rude and unhelpful and kept saying i shouldn't call them but should go to a shop and ask them to call an engineer to inspect the bike. After 3 calls and 2 hours customer services said they had organised a replacement bike that i had to pick up at a shop and the store manager knew all about this. Of course when i got to the shop the manager did not know anything about this. Moral of the story never ever shop at Argos”

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Posted 7 years ago

“WARNING - if you buy Argos Value bagged vacuum cleaner, after 1 year they happily discontinue the bags so you have to buy a new vacuum from their new range which has bespoke bags which you can't use on previous models. They do not offer an exchange/gift vouchers for their product that you can no longer use. Also the Customer Service numbers on the product for Spare Parts are dead phone lines. This may also apply to other Argos Value products - AVOID Argos's Value Products.”

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Posted 7 years ago

“So many times, many complaints. Fed up with the website as do not have the necessary information and it is confusing when you buy an item and sent it back as it charges you the same saying that’s is credited???constantly cut me off saying I have the wrong password and if I reset is unable to use the password that supposed to be wrong as it says could not use the same password wtf if it was wrong???? Do not have problems with any other websites. Very disappointed”

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Posted 7 years ago

“Argos customer care non existent. Ordered a camera as Christmas present for granddaughter and it should have had a printer included. There was no printer with the order and no email on the website to contact Argos. Wrote to the address on the website on 20th December and received a reply some 2 weeks later. The letter stated that I should have received a printer and to advise how I wished to take delivery. Again no contact details so rang the customer sales team to explain situation and request help. They could not transfer my call due to a problem, refused to pass message to the person concerned and suggested I rang back. I rang the following day and was again refused any help other than that old lie someone will ring you back. Waited a day or so and no call so wrote again. A week later still no reply so wrote addressing letter to customer complaints. A few days later received a letter again requesting how I would like printer delivered but this time given a phone number. Rang the number and received a feeble apology and a promise to deliver the printer. It has now arrived following 3 phone calls , 3 letters and over 4 weeks after it should have arrived.”

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Posted 7 years ago

“I brought a tablet from Argos took it back 2 days later and was told they can't or rather won't change it because it was turned on I had to turn it on to see it I am disappointed that they are so rude to the public we pay there wages”

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Posted 7 years ago

“I bought a laptop from Argos Bishopbriggs on 15th January 2018, took it home, set it up and used it for around 20 minutes. The pc kept freezing and wouldn't load properly. The next day, I returned to Argos Bishopbriggs, with the pc in its original box and receipt, asking for either a full refund as the machine is too slow and keeps freezing. I was willing to spend more money for a faster pc if they had taken the Asus L402N back. Argos Bishopbriggs refused to accept the pc was faulty as it worked adequately in their showroom and point to minute wording on their guarantee, that if the goods have been used, they will not refund or replace the pc. I mentioned that I am disabled visually impaired and the print on the guarantee was so small, there was no way I could read it. They still refused to accept the pc back. They also argued that the machine cannot be sold if it has been used. That argument is ridiculous because the computer can be reset to manufacturers settings. The Argos agent that dealt with me, I found to have a patronising and abrasive attitude. After this event, I will never buy from Argos again. Their customer service is a disgrace.”

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Posted 7 years ago

“Terrible after sales service when my oven developed a fault under warranty. Hours on the phone being passed from department to department with nobody willing to help. Still not fixed!”

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Posted 7 years ago

“Failed to deliver and failed to refund”

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Posted 7 years ago

“I wouldn't even give them 1 star shocking customer service no help what so ever I bought a camera for my daughter's Christmas was supposed to pick it up on the 22nd of December many messages later asking when it would be ready for collection as my daughter was waiting on it but on the 9th they just cancelled my order without asking me”

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Posted 7 years ago

“The cordless phone Panasonic with answer machine, that we bought on the 28th never worked. Went today the 5th from the Lewisham Argos branch where we purchased but the none technical knowledge employee and the manager as well, aren't refunding or exchange the phone. We're stuck now with useless employees that can not figure out a faulty device. Mentioned them, the device has been checked with our neighbours landline and didn't work as well..what can we do The employees guarantee us that the phone is working fine but phone is not. Should we complaint to Panasonic ?”

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Posted 7 years ago

“The customer service at Argos is absolutely disgusting. I was promised by a member of the customer service team that they would pass my partner's mobile number onto the driver before getting a fridge freezer delivered as I would not be able to answer my phone at the time of delivery. This message was not passed on to the driver - they did not call my partner's mobile number and therefore the delivery was missed - at their fault. I asked if it could be delivered the next day. Someone called Karl said they would get back to me that evening to re-book. He never got back to me. I then rang up again the next day and they were still unwilling to resolve the situation. They gave me dates for the following week. that is not good enough - there is a reason why I chose Saturday delivery. In the end I ended up cancelling the order, which they seemed very eager for me to do. They would rather cancel the order than come up with a solution.”

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Posted 7 years ago

“Item came damaged distribution centres closed for weekend won’t get item till another week very poor service”

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Posted 7 years ago

“Been to my local Argos store to buy some items but they were all out of stock ! Not good at all !”

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Posted 7 years ago

“I ordered 3 kitchen cupboard drawers and was given a delivery date of 4th January, between 7am and 9pm. I waited in during the hours advised and did not receive the goods, as no delivery was attempted. I therefore waited in the following day as I had been advised that the delivery would arrive on the 5th. A package finally arrived and it was the wrong goods. I spoke with customer services who advised that I would have to wait in for a further day, between the hours of 7am and 9pm so that the incorrect goods could be collected. I asked if I could have a timed collection slot due to it being their error and was told that this was not possible. I explained that I would be back at work on Monday, and as this was Friday I would not be able to wait in for them to collect the goods. I asked to speak to a manager (Arthur) who ran me through my options (listed below) and said that he would phone me back within a hour....which did not happen. I was left with three options: 1) take a days annual leave and wait in for up to 14 hours (7am-9pm) 2) make a 40 mile round trip to return the goods to one of their stores 3) Leave the goods on my door step at my risk. A timed slot would have resolved this issue and would have meant that Argos had a slightly frustrated customer rather than a very annoyed/angry customer, however it appears that a timed slot was too much for Argos to organise. When will Argos learn that keeping customers coming back to their stores is the key to success and that you win customers over by resolving issues? Sorry Argos this is not good enough...there are plenty of places to shop and I can assure you I will be one customer (and family) which does not return to your stores...”

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Posted 7 years ago

“I bought a vacuum cleaner in Argos but they messed up with the delivery. They texted saying that the delivery was on its way but it never arrived to my house. After more than 20 phone calls, they said that the vacuum cleaner was delivered to my address and that the delivery receipt was signed ... (that is impossible because I was at home that day)They told me that there was nothing else they could do for me and invited me to contact my bank in case I wanted to cancel the payment. Thank you Argos!!! your customer service is outstanding”

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Posted 7 years ago

“Failed delivery promises, obnoxious drivers and uncooperative staff. AVOID AT ALL COSTS”

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Posted 7 years ago

“I ordered online for FAST TRACK’ collection service at Sutton Coldfield store...ONE person on till...NO Staff behind collection counter...NO staff at fast track point....waited & waited.....poor service poor store....photos taken as proof!!!!”

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Posted 7 years ago

Argos is rated 2.7 based on 4,024 reviews