Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not fault customer service the girl I spoke to was more than helpful and sympathetic to my problem. My complaint is with the whole web page experience. I don’t usually have problems ordering on line, but Argos on line always manages to confuse me. I wanted a Vax hoover sending to my step daughter in Dawlish. For some unknown reason it went to Salisbury. I straight away went to live chat to ask them to deliver to correct address. I was told this was impossible now. I ended up having to cancel. NO I didn’t reorder with Argos I went to AMAZON and two clicks it will be delivered to her tomorrow. It may be a little more expensive but at least you get a service that works. Bye bye Argos.”

Helpful Report

Posted 7 years ago

“I ordered a Double Mattress 4 weeks ago, a Silentnight Walton 1200 Pocket Sprung Luxury Double Mattress FOR £299 pounds I waited a week your men delivered it and it was a ‘Single’ at which point I was told thats what I had ordered??? For a double bed, I think NOT. So your men took it back, I rang customer services and they said I had ordered a Single Mattress and that the double was £399. I paid over the phone the extra £100, and waited another week, the mattress arrived and guess what – it was the wrong make and the wrong size This time it was a King Size, your delivery man tried to force it into the bed and when I told him it was the wrong one he said he wasn’t taking it Back and to ring customer services So I rang customer services who said they must have given mine to someone else and I ended up with the wrong one ??? So I asked for a refund as I need a mattress for my very poorly mother to visit this Friday. So far only £299 of my money has been refunded I am waiting for the other £100 and I am annoyed about this too. Then the final icing on the cake was, I organised a ‘pick up date’ with your customer services for the Thursday as I am not available on the Wednesday And my disabled Mother is arriving Friday. Then this morning(Sunday) your customer services rang me and said that there was an earlier pick up date if I want it on the Wednesday, I said a LOUD NO as I was away, she STILL went ahead and changed it anyway, I know this because you texted me with the ‘NEW PICK UP DATE OF WEDNESDAY’ So I have had to call your customer services again where I have just had an appalling call with your customer service representative who say there is NO room left on Thursday, and they don’t know why she changed it without my permission and when I asked them what was I to do with the mattress as my DISABLED mum needs the bedroom he said, I don’t know but if you put the mattress outside we will sue you????? As it stands apparently your mattress is more important than a very poorly 80 year old lady. He told me to ring back tonight but he doesn’t think they can help and that was that – in other words ARGOS don’t care… I still don't know what to do with the mattress and where my other £100 pounds is I will have to keep chasing you for that I suppose, but I will have to carry the mattress that isn't mine down the stairs to make the room ready for my disabled mum. I am never buying from Argos again and I am telling friends and family about the appalling service, as well as posting on all social media outlets I want this resolving - over to you Argos Mrs J Higgens”

Helpful Report

Posted 7 years ago

“I bought and Acer Aspire 1 laptop on 4/5/2018 from the Banbury store, after my previous laptop stopped working, so I was unable to check it out online. It works but it only has one drive of 28GB, so most days it wants to upgrade Windows 10, but it can't not enough GB. The laptop is not fit for purpose, Argos should not have sold it. I have spoken to the Banbury store and the call centre who both refuse to allow me to upgrade to another Acer laptop. So I am avoiding Argos, yesterday I bought a Dyson Vacuum from Curry's.”

Helpful Report

Posted 7 years ago

“Grew up with Argos used successfully many times over years. Bought 50 metre Hozelock and the accessories were missing. I should have opened the cardboard box that had lots masking tape on it was last one in stock. I set it up for elderly aunt in London hot weather new plants but no attachments. I used her old connectors and contacted the most useless customer services with false promises but they wanted me to return product even though they have my receipt electronically I sent pics of battered box( I think it was a return as Hozelock FIX their attachments to packaging). I explained to drive into London drive 26 miles to the Argos shop it was not worth fuel etc. I assumed they could just post it out. No common sense this old favourite high street shop has gone down just do not care. I wonder if customer services is based abroad too I had trouble understanding the people poor English don't care it's just a job after all. Avoid.”

Helpful Report

Posted 7 years ago

“Ordered a PHILIPS HD TV in 2017 which was OK. However, 15 months later the remote control developed a fault. I phone customer services and explained the problem and they hung up on me. I phoned again, giving my details and I was cut off again. The third time I phoned, I was given a phone number to contact PHILIPS help line.”

Helpful Report

Posted 7 years ago

“Shocked at the blatant dishonesty!!! I ordered an item from Argos for delivery. When it arrived it had clearly already been opened, the contents unpacked and then shoved back in again. The box was damaged with multiple rips and holes and the contents were hanging out of the top which had a single piece of sticky tape over the item and box to hold it all together. As this was a present I was less than amused. Shocking disregard Argos seems to have for their customers and the money they spend on Argos products!! As you would expect, I left an honest review, with photos evidencing my experience. I was disgusted then when I received an email from Argos advising they would not be publishing my review!! Contacted Argos on social media to complain and was offered £5 gift card but my complaint regarding the dishonest approach to reviews is being ignored!! One has to wonder how many other Argos customers who wanted to report dreadful service have likewise been blocked!! Utterly appalling behaviour.”

Helpful Report

Posted 7 years ago

“Ordered a washing machine on their website that was showing in stock for delivery. Ours had just died so we thought great. Got to the day before delivery (2 weeks later) to be told that the supplier hadn't sent the machine to argos. Had to wait another 2 weeks for delivery and was told I'd be contacted about a goodwill gesture, guess what? No contact whatsoever. Pathetic customer experiences”

Helpful Report

Posted 7 years ago

“For the third (and last) time Argos' customer service has FAILED big time. First of all, I was sold a cooker that never worked properly. I also paid for the cooker to be installed - the cooker never worked properly and I asked for a refund. They agreed, but would NOT refund my recycling of old cooker and installation. I had to keep a gas cooker that keeps turning off. Now this third time, I ordered a washing machine and paid using my bank card & Love to Shop vouchers. As they said it would take almost a month for delivery, I asked to cancel. At this time, I was not told I would be refunded with a refund to card and an Argos gift card. How is this even right? I had already said, I would never ever buy from Argos again. I have been a customer for many years, but have seen the company go from bad to worse. Customer service simply does not exist. I now have a £50 Argos voucher that I did not want or ask for. I need my original vouchers back, or a cash refund in order to buy a washing machine elsewhere, but they point blank refuse to refund what is mine. Disgusting.”

Helpful Report

Posted 7 years ago

“Argos refused to refund for a tv that was producing bad, smudgy colour pictures despite customer taking steps to fine tune the set. Customer had product for less than 3 weeks of the 30 day period as per Argos. We are in the process of escalating the complaint.”

Helpful Report

Posted 7 years ago

“Why there is no zero score. Abdolute waste of time and money , had to take 3 days of for deliveries and they all did canceled. All customer services did was apologies. Placed same order with currys and was delivered in two days. Not reccommended argos and wont be ordering again.”

Helpful Report

Posted 7 years ago

“Honestly really disappointed Had three damaged dishwashers from argos within a few months time frame. first one we had for few months but it kept leaking and found out it was damaged at back and the weld was broke. so got a replacement and after a further few weeks it had the same leaking issue, had an engineer come out twice to find it had same problem and was dameged at the back again. So today we got the third new dishwasher and had the other taken back. Had an indesit brand one though as was hoping maybe the issue was where the last two bush dishwashers were being kept, plus was told they didnt do them anymore, wounder why. Anyway within 10 minutes of it being delivered i opened it up and took the packaging off to find screws missing from the bottom rear of it and a dent in the side of it, we have just paid for a new expensive product again and gotten something which looks second hand. After talking to customer services and being told we wouldn't get a replacement for a further 18 days was beyond a joke. how many dishwashers must get sent back before someone actually quality checks them before they get boxed up. Having refund and going to use it somewhere we can actually get what was advertised.”

Helpful Report

Posted 7 years ago

“ordered washing machine 3/6/18 received e-mail to say delivery 5 days would contact me in 2 days no contact 6/6/18 called them told me delivery would not be made until 20/6/18 told them I was extremely unhappy about this they accepted my payment but didn't inform me it would not be delivered until 20th my husband is disabled and I need my washing machine every day will be going to trading standards and citizens advice had problems with argos 5 years ago and swore I would never shop with them again well done argos for such a poor sevice my advice to anyone is don't shop with them”

Helpful Report

Posted 7 years ago

“Absolutely useless. Ordered a product 2 weeks ago. 20 phone calls later and nothing. Advise people to stay away from these clueless idiots.”

Helpful Report

Posted 7 years ago

“Never received my order but speaking to customer service all they would say we have a signature so can't refund your money.I asked for the signature name there is no one of that name living anywhere near me never mind next door which they say that was where it was delivered so all they are bothered about they got a signature so hard luck I have read a number of reviews who have had the same problems don't shop at Argos unless you are collecting from the shop yourself .”

Helpful Report

Posted 7 years ago

“i phoned about my complaint and was assured argos would phone back-- they didn't. i phoned them and waited in queue only to be told after ten minutes theres a problem the line went dead. i phoned again waited in queue, eventually got an answer she said she would put me through to the correct dept and guess what another long queue when they eventually answered i just said refund me my £425 i'm going to Currys. This had gone on for 2 days. Rubbish service”

Helpful Report

Posted 7 years ago

“Order and payment taken with order number issued. 1 Hour 25 Mins still waiting. When approached staff say its a internet problem. At the time my Internet coverage was 92% please explain!”

Helpful Report

Posted 7 years ago

“Went into the new, ultra small, Argos within Sainsburys in Chesterfield. Wasn't that busy but customers were being told their items could not be found. From what i could gather they had paid for their items online and were picking them up...or so they thought. No terminals to pay for items reserved online so you have to queue with customers purchasing items instore and then queue up for your item. If this gets busy i can see problems with customers getting frustrated and fists flying. By the looks of it Argos are on their way out.”

Helpful Report

Posted 7 years ago

“Purchased a two night getaway for £149.99 contacted a hotel to upgrade our room to be told because activity superstore only pay the hotel £50 for redeeming the voucher this is all they can subtract from a better room booking (so i payed £150 for a voucher worth £50 to the hotel) spoke to customer services who told me the voucher is non refundable if activated ( but u need to activate it to see the hotels) ! Contacted argos to complain on 6 separate occasions each person I explained this to in customer services were shocked, finally spoke with a manager who told me its out of his hands if i want to complain put it in writing. This borders fraud, I understand activity superstore who provide the vouchers are already being looked into by trading standards, the fact argos associate themselves with these criminals only shows the character of the bosses high up in argos i guess! Were gunna rob you and what u gunna do about it......”

Helpful Report

Posted 7 years ago

“I bought an acer tablet and worked fine then the screen inside cracked due to no fault of my own and was told they would send it away and if they can’t fix it they would replace it but then was told it was accidental damage and that wouldn’t happen without force and I can honestly say nothing happened to it it was 4 months and said I wasn’t covered by warranty which is ridiculous surely if they hadn’t opened it which they hadn’t they just looked at the it and sent it back stating that it had to have been dropped which I know it hadn’t been so I’m left with a brand new tablet which doesn’t work and they have wiped their hands off it !!”

Helpful Report

Posted 7 years ago

“Brought an electrical item, tried it at home on carpet not picking up. Took back to store who did a pathetic attempt to pick up on hard floor and refused to accept back! Staff and manager at Chester rude and unhelpful- online customer services no better at helping. Avoid this store, Ellesmere and Caldy Valley much nicer experience!”

Helpful Report

Posted 7 years ago

Argos is rated 2.7 based on 4,077 reviews