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Argos Reviews

2.7 Rating 4,077 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,077 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Terrible customer service passed off to a third party who thought that telling me an hour before was appropriate notice for delivering a fridge. After rearranging the delivery time the product didn't even work so we had to do it all again...
Helpful Report
Posted 7 years ago
Had a fridge freezer delivered and they ripped my flooring in the kitchen and hallway. Now refusing to take matter further as drivers clearly have said it’s not them. Absolutely disgusting!!!!!!!!!!!
Argos 1 star review on 30th April 2018 Argos 1 star review on 30th April 2018 Argos 1 star review on 30th April 2018 Argos 1 star review on 30th April 2018
Helpful Report
Posted 7 years ago
Ordered a new mattress from Argos three weeks ago, as well as paying an extra £20 for removal of the old mattress. It was clearly stated that the bag to put the old mattress in would be sent via first class delivery. Two weeks later it still hadn't arrived so I gave Argos a call. The woman on the phone said it was still early days and the bag should arrive on time, and if it doesn't, then the delivery driver carries spare bags anyway so it won't be an issue. Today is the day that the new mattress is delivered and the old one gets taken away and still no sign of the bag. The delivery driver also doesn't have any bags with him and is puzzled as to why I was told that they would be carrying spare bags as they never have done. I now have my old mattress in my living room, leaning against my sofa. I live in a small house so there is literally no where else that I can put it. I have small children that could be seriously injured if a 45KG mattress was to fall on them, so the living room is now out of bounds. Just called Argos and explained the situation to them, only to be told that they won't be able to collect the old mattress until 8th May at the earliest. So the only safe option now is for my children to stay in their bedroom for the next 9 days. If Argos doesn't have enough drivers, how difficult would it have been for them to outsource the job to to a removal company, as this is ultimately their error. Absolutely disgusted by the way Argos have just brushed this situation aside. I will be putting forward a complaint to the ombudsman and will NEVER shop with Argos again!
Helpful Report
Posted 7 years ago
Ordered a new mattress from Argos three weeks ago, as well as paying an extra £20 for removal of the old mattress. It was clearly stated that the bag to put the old mattress in would be sent via first class delivery. Two weeks later it still hadn't arrived so I gave Argos a call. The woman on the phone said it was still early days and the bag should arrive on time, and if it doesn't, then the delivery driver carries spare bags anyway so it won't be an issue. Today is the day that the new mattress is delivered and the old one gets taken away and still no sign of the bag. The delivery driver also doesn't have any bags with him and is puzzled as to why I was told that they would be carrying spare bags as they never have done. I now have my old mattress in my living room, leaning against my sofa. I live in a small house so there is literally no where else that I can put it. I have small children that could be seriously injured if a 45KG mattress was to fall on them, so the living room is now out of bounds. Just called Argos and explained the situation to them, only to be told that they won't be able to collect the old mattress until 8th May at the earliest. So the only safe option now is for my children to stay in their bedroom for the next 9 days. If Argos doesn't have enough drivers, how difficult would it have been for them to outsource the job to to a removal company, as this is ultimately their error. Absolutely disgusted by the way Argos have just brushed this situation aside. I will be putting forward a complaint to the ombudsman and will NEVER shop with Argos again!
Helpful Report
Posted 7 years ago
Still not got my refund. Complained to the MD whose office have said it was a technical problem with the refund. Will now take another 5 days. so that will be over 3 weeks. It's like dealing with Del boy. The chap that has been dealing with me via e-mail gave me his phone number. GUESS WHAT, ALWAYS ENGAGED.... If you think that you may need to return goods, don't bother. This lot seem to be going the way of Woolworths and all that other bunch that have gone to the wall recently.
Helpful Report
Posted 7 years ago
They promise a refund between 5 to 7 working days. It doesn't arrive. I rang just now and spoke to Richard from seemingly somewhere near Liverpool. He said that I was condescending and when I asked to speak with his manager he said that he would see if he or she would take the call. I waited a minute or so on the phone then they cut me off.
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Posted 7 years ago
Promised refund is now 11 days outstanding.
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Posted 7 years ago
I returned a brush cutter 9.4.18 and I'm still waiting for them to return my payment after 9 days. They're quick to accept my money but not so quick to return it. The customer service girls just keep saying that the refund has been processed, call again tomorrow if you don't get it. Very unhelpful.
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Posted 8 years ago
I brought a petface house scratcher back in November, and it has broken already. Haven’t even lasted a year, only has it for 5 months.
Argos 1 star review on 17th April 2018 Argos 1 star review on 17th April 2018 Argos 1 star review on 17th April 2018 Argos 1 star review on 17th April 2018
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Posted 8 years ago
They sold products not fit for purpose. Despite independent proof they refused to refund on a technicality. Their products, management and customer services are not fit for purpose. I hope they go out of business to save future customers from their services
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Posted 8 years ago
I bought A Vax from Argos, when I tried to use it, I couldn’t manage it as I have arthritis in my hand and it was just to heavy, when I tried to return it I was told because I had turned it on they would not accept it back SHAME ON YOU ARGOS, Disgusted now ex customer
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Posted 8 years ago
WHY CAN I NEVER JUST ORDER ON LINE. SO FRUSTRATING!!!!!
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Posted 8 years ago
I ordered a dryer and I have received it and all was well. But a month later I noticed from my bank statement that I have been charged twice on same day for the same amount. I got in contact with Argos customer support and was advised that I have placed two orders and received two of the same item. I was referred to PayPal as the payment processor. I raised the dispute on PayPal website and Argos wants me to obtain a police crime reference for the fact that I have received one delivery on same day rather than two; I think it's a joke to deal with a simple order. Argos use their own drivers and like all courier; must keep proof of delivery (POD) which is a standard process. I would advise anyone using Argos online ordering to double check their statement after the order and do not expect anything from customer service if anything goes wrong. I won’t be using Argos again obviously.
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Posted 8 years ago
Easier and quicker to state what went right- absolutely nothing. Disgrace of a company with woeful customer services. Items are always damaged/ broken and/or "2nd hand" previous returns. Then to get any comeback, they want you to jump through hoops. I posted a review on Trustpilot and the asked me to respond via social media. Lol They had my details from my order# but still wanted me to FB/ tweet them. Then they sent a survey which, at the end, asked if I wanted contact. I ticked yes and it stated they'd be in contact within 48hrs. That was last week. That's their customer service in a nutshell. Avoid. Buy decent furniture from a decent supplier.
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Posted 8 years ago
Argos took payment but did not deliver and no updates. So sad missed my granddaughters birthday. When sent query not easy and help service just automataed answers. Not happy with service on this occasion.
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Posted 8 years ago
Tried to buy curtain poles from Argos. 3 packs from two different stores and all were bowed....therefore faulty. We ended up driving 30 miles and still had no luck . None in stock in any stores locally and the shop wouldnt order any in store for us to collect. We could only have home delivery at £3.95 . They wouldnt even waiver the delivery charge despite proof of receipt. I think the quality of items are shoddy and the customer service rubbish . Was just given a premium rate number to complain and the on line chat was useless. Argos is going down . Wont be sad to see it closed because people deserve better service and goods
Helpful Report
Posted 8 years ago
Tried to buy curtain poles from Argos. 3 packs from two different stores and all were bowed....therefore faulty. We ended up driving 30 miles and still had no luck . None in stock in any stores locally and the shop wouldnt order any in store for us to collect. We could only have home delivery at £3.95 . They wouldnt even waiver the delivery charge despite proof of receipt. I think the quality of items are shoddy and the customer service rubbish . Was just given a premium rate number to complain and the on line chat was useless. Argos is going down . Wont be sad to see it closed because people deserve better service and goods
Helpful Report
Posted 8 years ago
Had so many problems with Argos since Salisbury's took over. They advertising a Samsung TV with the wrong specks saying it is voice controlled with one controller for all but it is the older model so had to return. Now taking time to refund me and the voice controlled one is out of stock everywhere. I ended up buying the same TV again but at John Lewis for £50 cheaper and comes with a full 5 year Guarantee, Argos want over a hundred pound for 3 year cover when John Lewis does 5 years with the TV. Will not be using Argos again. I told Argos about the advertising being wrong and they have done nothing as still states it is voice controlled. Previous to this after finally getting a bed for my daughter delivered 5 days late because of the snow, it was full of water because they loaded it on a lorry that had a whole in the cab which they new because they put absorbent mats on the floor but that did nothing. So having to wait another week and a half. And now have had to pay a local lad £30 to come over and put up the bed when it is delivered. They have gone downhill and will stop using them and will use the cheaper John Lewis.
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Posted 8 years ago
Argos can not deliver when they say they can then call centre staff are rude and obnoxious why do I bother spending my hard earned money with a company like this that has no customer relations ethos and staff that really could not CARE !
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Posted 8 years ago
Shocking customer service from ARGOS… Shocking customer service from ARGOS and comparetechnology Purchased a 12 month sim only deal with a supposed £50.00 E-Voucher and never received it. Argos refuse to accept its their problem and the 3rd party who are linked to Argos website just ignore all emails. Will never purchase anything from Argos again.
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,077 reviews