Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue with a tablet I purchased. This was sent away for repair. To be brief there was a long drawn out issue re the repair_the store staff were rude which prompted me to ring head office. After much debate it was found that the repairs had confused my product with someone else's and my item would be returned within days. The manager I spoke to apologised and as a good will gesture refunded my postage costs and said I would receive a £25 voucher. That was at the begining of Oct. This has not arrived. I rang the office and was told I needed a reference number which i should have had from the manager if not they could not send voucher. I am furious, if this is meant to be good customer service it is sadly lacking. There was no record of this conversation I had had and no notes on my account and staff that do not know the system.. I will never deal with Argos again after this fiasco.”

Helpful Report

Posted 7 years ago

“I bought 2 cabin beds from Argos. Both had a faulty piece meaning the shelf in the middle was wonky. This was only apparent after 8 hours of fixing and gluing both beds together. When i contacted Argos they gave me 3 options - take the beds apart and repack them then they would send 2 new ones (leaving my kids sleeping on the floor), take them apart (assuming they would as that have been glued) and they would send a replacement parts OR accept £50. When asked what would happen if the beds didn't come apart no solution could be given. These bed weigh 70kg and already had been taken up 2 flights of stairs. I've basically been told they responsibility only covers the faulty part. Any time, money or effort spent by me putting the beds together is basically tough luck. I could understand if it was a toy i could live without it take back to a shop but its a huge expensive piece of furniture. I'm really disappointed with the service.”

Helpful Report

Posted 7 years ago

“I'm sorry but this is the second time failure to deliver when they said they would very very upset as this was a present from my mum for my birthday. And last time was for a mattress the delivery guy couldn't be bothered to look round the houses for my address. Not happy”

Helpful Report

Posted 7 years ago

“I ordered a nespresso coffee machine. They delivered a Makita electric drill!!!!!!”

Helpful Report

Posted 7 years ago

“Two left doors on the wardrobe, rang customer services to be met by the most arrogant man I've ever spoken too, told me I had to drive an hour away to pick up the door,I requested politely I'd like it delivered , he told me I wasn't in a position to dictate what I wanted ! I then asked to speak to his manager and he told me not in his job position to do that . I then asked for his name and he hung up on me. Second call made by my partner to a lady who , albeit friendly wanted us to drive even further then put us on hold for over 15 minutes then hung up ! Disgusting customer service , maybe you should record your employees , they couldn't care less but I know I won't be touching you again! If you provide an item that is faulty or defective it is your responsibility to rectify , to expect a customer to drive to whatever store stocks the item is blatantly wrong . Will never ever use you again , I'm left with a Ill fitting ,poor quality wardrobe that I've had to put new handles on and transfers to hide the fact that the wrong door was delivered . No help from customer services ...never , ever again and I've reported to trading standards .”

Helpful Report

Posted 7 years ago

“Another case of argos advertising a product at a certain price then refusing to deliver despite having money for over a week Hopefully tranding standards will shut them down soon”

Helpful Report

Posted 7 years ago

“It's not even worth 1 star. My sofa was meant to be delivered 2 weeks ago and today we get a call saying it's not going to be delivered until Thursday bearing in mind today is Monday I have a one-year-old son who needs somewhere to sit especially in the evenings but now he has to put up with sitting either on our laps or on the floor it is not good enough I am outraged at their customer service!”

Helpful Report

Posted 7 years ago

“Ordered a dishwasher day before delivery was due was informed no stock! Was told would be with me a week later even though argos had taken my money! Girl on phone not interested terrible customer service not for the first time either!”

Helpful Report

Posted 7 years ago

“Ordered a ps4 game for fast track collection, week later refunded money without even an email explanation, rang customer services to be told sales exceeded stock levels and I could just go online and order it again, to experience the same again? No thankyou. Not a new game either so how stock levels can't be maintained is a joke. Terrible service, girl wasn't interested, won't be using them again. Fast track? What a let down!”

Helpful Report

Posted 7 years ago

“Very poor customer service. An error on their part left my fast track order on their 3 for 2 toy offer was delivered to store in 3 orders After the second visit, my husband assumed i ahd completed the order and mistakenly deleted the email with the pin. This meant that i couldn't collect my remaining toy and had no other option (as a new pin could not be generated) but to cancel the remaining item which voided one of my offers. An error on their part that they failed to rectify and caused me to miss out on their flagship offer. Very unhelpful assistant with a bad attitude added to my extreme dissatisfaction.”

Helpful Report

Posted 7 years ago

“bought an ipad on 11/08/2017, returned 27/09/2017 because it developed a fault, they sent it away to get fixed, got it back, still the same problem, went back to the shop (argos Whitehaven) was told there looks nothing wrong with it, explained to him that when we have it on charge it is draining charge out of it instead of putting charge into it, told him that you need to look in side for the fault, was told to buy a different wire to charge, why should we pay £10 to £12 for a cable, he then tried 4 different chargers, on one of them the red light on the ipad came on, explained to him that the red light comes on but it does not charge, it discharges, he still kept saying buy a cable, so said to him if we buy the cable and it dosent work are you going to refund me, the answer was no, told him we were not prepared to waste money on a cable, he was not prepared to do anything, basically saying there looks nothing wrong with it so go away. phoned customer services, they said to phone acer (the make of the ipad) and they would give me a reference number to give to argos and then argos would phone acer to confirm the reference number and then argos would exchange it for a new one, what a load of bull, so now it has been sent away again to be fixed, but they don't send it back to acer, no they send it to Coventry where the have a contract firm look at it, well they did not do a very good job last time. will not buy from argos again, the staff are hopeless, the person we dealt with he was tapping his pen on the counter and playing with his phone, he was not interested at all, he said he was not prepared to give out £150 IPAD WILLY NILLY. but its ok for them to take a £150 off customers for faulty goods and laugh at you when you take a 2 month old ipad back twice to be fixed, its not on, what a arrogant jerk this person was at the argos store in whitehave”

Helpful Report

Posted 7 years ago

“My delivery was delayed by 2 hours. The initial delivery had a 4 hour window which meant I had to wait at home 6 hours for my delivery! Just what I wanted to do on a Sunday! When the delivery finally arrived it contained the wrong parts. I now have to wait another 3 days for the correct parts, which Argos are kindly sending by Royal Mail. Considering it was their error the very least I would have expected was for the parts to be sent by courier next day delivery. The customer service team I spoke to did not care and simply repeated the same thing over and over. It seems to me that this is a regular occurance and by now staff have just become numb and therefore are no help whatsoever. Argos might as well just have a recorded message at the other end of the phone. The only saving grace for Argos is the lack of competition. Their delivery slots are hopeless and expensive and the whole process is exasperated by the lack of aftercare. If Argos have given up then do us all’s further and shut up shop...you won’t be missed!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Order an item for one month and struggling to have it delivered, the item was booked for 4 different days and they never came neither called to give an update, try to call manager but he was never available they took my number to call back but never did. I AM STILL WAITING FOR THE delivery!!!”

Helpful Report

Posted 7 years ago

“Looking for a new power washer great deals in Argos but guess what no stock of the first 4 power washer I checked it's very easy to sell items at half price when there's no stock. SCAM”

Helpful Report

Posted 7 years ago

“Don’t preorder console games for launch day delivery as they don’t turn up and customer service fob you off .Cant speak to managers as they are all busy!! One disappointed son who waited in all day .Would have been better to go into town on the morning and cheaper!!”

Helpful Report

Posted 7 years ago

“Current argos 3 for 2 sale seems to cost more than b4 the sale , the day b 4 prices were up to 60% cheaper on many items, for instance a 14.99 item i was looking at & screen shot b4 the sale is now 34.99 in there 3 for 2 sale. Very disappointed for a trusted brand”

Helpful Report

Posted 7 years ago

“Useless. Next day delivery never happens. Vouchers when you spend certain amounts never happens. Items in the online store are rarely available for pick up or delivery but are in other stores??? Ever heard of warehouses? Waiting for more than 30 minutes in the click and collect queue on more than one occasion . Useless staff. I hate Argos, I will never use them again.”

Helpful Report

Posted 7 years ago

“my parents bought the hauck travel system for me as a gift I started using 7 weeks ago but the wheels started falling off,my problem was my baby has down syndrome and wholes in the heart and is waiting on open heart surgery,he is a very sick baby and would only sleep in the cot part of his pram.i talked to customer support and explained the situation and was told I would be able to get an equivalent pram,I told them that argos no longer stocked this particular hauck system and the other prams that were a trio were more expensive,I said I was very worried as I needed the pram to have a cot due to my baby only being able to sleep in the cot part, I was told again I would get an equivalent pram at no extra cost to myself,so I took the faulty pram back yesterday to the argos where purchased in the over gate Dundee with my baby in the car seat that goes with the pram only to be told that no I could not get a travel system similar to the faulty one I was returning as they were more expensive ,the one i picked out was out of stock so i picked the next one,I explained that when I spoke to customer service that they said I could get an equivalent system and never quoted an amount that they would not go over ,i then said i would be happy to take a trio travel system of their choice but was told there was no way they would because of the price difference,they said i could have a refund but when i asked how i would get my premature sick baby weighing 7 pounds without the car seat home they offered no alternative apart from trying to sell me a buggy and car seat set that my baby was far to small and fragile to use, the way I was treated was apalling I was made out to be a liar,I was made an absolute fool of and spoke to like an idiot,when the female manager finally came over she was rude and just stood trying to be smart,at one point in desperation I asked if I could get the broken pram back and use the refund to fix it,I was told there's no way I'm giving you a broken pram back that would be stupid, why would you want a broken pram,had i not been sold fault broken goods in the first place i would not have been in that position,then asked me and my husband in a sarcastic way if we new the solution to the problem because she didn't ,after an hour of getting no where I agreed to the refund and eventually managed to allow us to keep the car seat so we could get the baby back home,like I say had I not been told on the phone I would get an exchange for the equivalent at no extra cost I would have sourced a pram prior rather than having to have the baby out in the pouring rain trying to get another one ,”

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Posted 7 years ago

“With great faith I purchased a wheelchair for my disabled family member, the item was delivered next day however I found a cheaper and better quality product so decided to return the argos product. That’s where the problems started! I was advised to wait from 7.30am to 9pm for the courier to collect my return - first of all how inconvenient for someone who works! The return was arranged for Monday 25th September 2017, at about 5.30pm I was surprised no one arrived to collect my order so I decided to speak to argos. When I spoke with argos I was advised the courier attempted to collect the item but was unable to as there was no answer at the door- what a lie!!! This frustrated me so much as I had missed a day of work and waited around for no reason. A second return was scheduled for the day after 26/09/17, hesitant was my emotion throughout the day. I contacted argos around 4 times only to be advised I must wait till 9pm. Surprise surprise no one showed up!! How ridiculous is this?! I was then advised to wait an additional 30 mins taking my wait time till 09.30pm. I called argos only to be waiting 30 minutes before getting through to someone - was there any point .: the guy I spoke with was inconsiderate and unhelpful - yes I’m angry but he didn’t offer any suitable alternatives. Still nothing has been sorted .. whilst the method failed twice they are expecting me to rearrange for a 3rd time. Shocking!”

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Posted 7 years ago

Argos is rated 2.7 based on 4,024 reviews