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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
""Bought a washing machine at the local Argos store on the 29 august.i explained that my flat was upstairs and was promised delivery guys wuld carry it up the stairs. My wife took a day off work to wait for the delivery.When they came they refused to carry it up the stairs due to health and safety reasons.I was then told the washer would be redelivered on the 2 Sept. Waited till 4 o clock no sign of them.Customer services useless don't care less.went back where I bought the washer from and asked for refund.Never again.
Helpful Report
Posted 7 years ago
Delivery service and customer service atrocious. Paid to have old freezer taken away - drivers took outside part only and refused to take shelves, baskets etc so I now have to pay council £25 for collection. Also refused to unpack new appliance - obvioulsy happy to leave a disabled pensioner to unpack a freezer taller than herself, which I can't do. Customer service offered to collect and refund me (leaving me with no freezer) until they saw I paid by PAypal and then said they can't offer me a refund. So what did they offer - a £25 gift voucher to cover the cost incurred to get rest of old one removed!
Helpful Report
Posted 7 years ago
store staff attitude
Helpful Report
Posted 7 years ago
If I could give them -5 stars for their automated phone service I would. Appalling.
Helpful Report
Posted 7 years ago
Ordered an item for fast delivery on Saturday which never arrived. Then replaced it for delivery 7-10am, again no delivery. Shocking as you mucking about with people's time as I have placed my say on hold to accept delivery.
Helpful Report
Posted 7 years ago
Worst Customer Service Experience of my Life. I'm currently living with cancer but dealing with Argos is equally as painful. I was delivered a faulty fridge freezer. 90 minutes on the phone later Argos agreed an exchange. When the new one was delivered it was obviously a customer return as it was scratched, was missing parts, had no protective packaging and was also faulty. The old one was not taken away as Argos had promised. Argos agreed a refund with a manager William Hardie. On the day the fridge freezer was supposed to be picked up Argos didn't turn up! I have spent 16 hours - no exaggeration- on the telephone to try and arrange pick up and a refund. The staff always promise a course of action and then never actually follow through. Christine Cameron was rude, obnoxious, argumentative and frankly shouldn't be dealing with the public. She emailed me in block capitals like an angry 9 year old that she and Argos customer services would no longer help me and she has blocked me from sending her emails! All because she couldn't manage to arrange a refund. I may have understood if I'd have been rude but under the circumstances I've been nothing but patient. I am currently £234.98 out of pocket with 2 faulty fridge freezers one of which is in the dining room. The staff have no understanding of consumer rights. Christine Cameron told me I needed to phone Indesit for a refund. Basic training should cover the obvious fact that as I've paid Argos for the product and when I reported the fault within a day it is their responsibility to refund the customer. I've disputed the transaction on my credit card as frankly I'm at a loss as to what to do. Luckily I have an email from Christine Cameron agreeing a refund and then saying Argos won't deal with me to send to my credit card company. Despite agreeing a refund, because of their incompetence all they've arranged to do is pick up one of the fridge freezers (If they turn up as they didn't last time) and leave me with a faulty one. I'm 47 and this is the worst customer service I have ever received. This would be difficult for any customer but as I'm currently receiving chemotherapy for bowel cancer I really have more important things to deal with. As I'm unwell and can't work I can't afford to be out of pocket and not have a working fridge freezer.
Helpful Report
Posted 7 years ago
They took double money our and was hard to retrieve
Helpful Report
Posted 7 years ago
Worst Customer Service Experience of my Life. I'm currently living with cancer but dealing with Argos is equally as painful. I was delivered a faulty fridge freezer. 90 minutes on the phone later Argos agreed an exchange. When the new one was delivered it was obviously a customer return as it was scratched, was missing parts, had no protective packaging and was also faulty. The old one was not taken away as Argos had promised. Argos agreed a refund with a manager William Hardie. On the day the fridge freezer was supposed to be picked up Argos didn't turn up! I have spent 16 hours - no exaggeration- on the telephone to try and arrange pick up and a refund. The staff always promise a course of action and then never actually follow through. Christine Cameron was rude, obnoxious, argumentative and frankly shouldn't be dealing with the public. She emailed me in block capitals like an angry 9 year old that she and Argos customer services would no longer help me and she has blocked me from sending her emails! All because she couldn't manage to arrange a refund. I may have understood if I'd have been rude but under the circumstances I've been nothing but patient. I am currently £234.98 out of pocket with 2 faulty fridge freezers one of which is in the dining room. The staff have no understanding of consumer rights. Christine Cameron told me I needed to phone Indesit for a refund. Basic training should cover the obvious fact that as I've paid Argos for the product and when I reported the fault within a day it is their responsibility to refund the customer. I've disputed the transaction on my credit card as frankly I'm at a loss as to what to do. Luckily I have an email from Christine Cameron agreeing a refund and then saying Argos won't deal with me to send to my credit card company. Despite agreeing a refund, because of their incompetence all they've arranged to do is pick up one of the fridge freezers (If they turn up as they didn't last time) and leave me with a faulty one. I'm 47 and this is the worst customer service I have ever received. This would be difficult for any customer but as I'm currently receiving chemotherapy for bowel cancer I really have more important things to deal with. As I'm unwell and can't work I can't afford to be out of pocket and not have a working fridge freezer.
Helpful Report
Posted 7 years ago
Terrible, terrible experience. Given misinformation on order, courier faked signature, wrote a formal complaint as weeks later had still not received item or a refund, all they did was send me an automated reply saying a refund would be processed with no acknowledgement or investigation into the situation even regarding the fake signature by the courier!!! Disgusted by this major retailer operating this way..will never do my food or clothes shopping with them again! Back to Asda I go! And now I'm trying to write my name on the review its not allowing me to-is this to stop it being published as a one star-believe me I would have given no stars if I could!!
Helpful Report
Posted 7 years ago
Poor product quality and very poor range for the product I was looking for
Helpful Report
Posted 7 years ago
Will not accept Now tv box which is faulty. Poor customer service service from store that sells junk
Helpful Report
Posted 7 years ago
Was told only 'selected' customers can leave reviews. There are no telephone number to speak to them only to order or ask about an order. They are not giving me a complaint number. Terrible! Bad attitude + discrimination
Helpful Report
Posted 7 years ago
I ordered a kettle using the Argos website on Friday 4 August and the site said it would be ready for me to collect at the Milton Keynes store on Monday 7 August. When I went to collect it, the kettle had not arrived and nobody could tell me where it was or when it would arrive. I have been in contact with Argos via Facebook and called the customer service centre to be told just the same and have the delivery window extended from 14 to 21 August. I cannot understand why getting hold of the kettle of my choice seems impossible for Argos. Needless to say I will not be shopping there again in a hurry.
Helpful Report
Posted 7 years ago
Ordered on line and was told it would be delivered next day. Order didn't go through properly and it took us to call them to find that out they had issues there end this is not the first time this has happened ither.
Helpful Report
Posted 7 years ago
I ordered an item that seemed available for the fast track delivery. They told me that my item would arrive between 2 and 6. At 6 i contacted their online service and re-booked me between 7 and 10. When i contacted them again they told me that my item was out of stock. Argos delivery system and customer service is a joke.
Helpful Report
Posted 7 years ago
Just awful. Don't trust the lead times and don't trust the live web chat operatives. Fridge freezer stated delivery in 7 working days, email confirmed this. Turns out its 9 working days and the stated lead time is 'only a guideline' (as if we're stupid for assuming otherwise). Still waiting on my refund. This is supposed to be straight away but according to one of their chat operatives you should allow up to 5 working days. Not sure how legal that is. I'm taking my custom to a local business instead.
Helpful Report
Posted 7 years ago
delay customer service about goods
Helpful Report
Posted 7 years ago
Not a good experience staff were miserable waited to be served waited for the item. Thought it would be quicker reserving online but no will look at other shops before i go back to argos
Helpful Report
Posted 7 years ago
Not at all. Staff rude. They will not admit when they make an error.
Helpful Report
Posted 7 years ago
We ordered three items. One turned up with a missing part. One was the wrong colour. We realised one had a missing part and called. They said all they could do was pick it up and replace it on two separate days, both with all day delivery slots. Once we realised the other item was missing we called again, pointing out two items of the three were wrong. They offered nothing else. We were insistent. They checked with the manager. All we got was a call back service for a call within 48 hours, and no compromise on the delivery slots. We had spent over £100 with them during a recent move. We stayed on the line for 30 mins trying to get a different decision. Eventually they hung up on us.
Helpful Report
Posted 7 years ago
Argos is rated 2.7 based on 4,024 reviews