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Argos Reviews

2.7 Rating 4,077 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,077 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Ordered slim 5 drawer storage tower. 2 parts were broken and in pieces. Not great!!
Helpful Report
Posted 8 years ago
""I have ordered a cooker and was told the delivery will be between 12-2 and delivery driver will call 1 hour before arrival (recieved a text at 11:43), which means I should expect the delivery anything after 12:43, delivery arrived at 12:29 driver called me and I have asked if he could wait 10 minutes and he said no. I have spoken to customer service and explained the situation, then customer service advised that driver will be back in 15 minutes. I have timed myself from work to home and it took be 9 minutes. once I arrived home called the driver to find out where he was, he said that he came back 20 minutes ago. how can he be back 20 minutes ago unless he can time travel. I have spoken to customer service again and they advised that they could not do anything about. I have no cooking equipment, I have paid engineer to install the cooker which I will loose on top of all the stress of moving to new home and work.
Helpful Report
Posted 8 years ago
Ordered bedroom furniture for my daughters new bedroom. Only half of it arrived as it was spilt into 2 deliveries. The second delivery never turned up today as stated it would in the confirmation email. I had to phone customer services and reorder. I'm heavily pregnant (2 weeks till due date) and my husband is terminally ill. I therefore had friends over today to help with construction of the furniture. Now Argos can't get it to me until 3 days before my due date!! I'm struggling with hospital appointments for myself and my husband and I'm unsure if I will be able to find help again on that date. What did argos say "sorry we can waiver the delivery charge but nothing else" Now I'm looking at trying to juggle a new baby, the school runs and trying to sort out my babies bedrooms whilst looking after my husband!!! NOT GOOD ENOUGH ARGOS
Helpful Report
Posted 8 years ago
""Apalling service. Have never encountered such disgraceful service in all my life. Will never shop at Argos again
Helpful Report
Posted 8 years ago
Ordered an exercise bike from Argos, waited 3 weeks for delivery. When it turned up I assembled the bike but found it to be faulty Phoned Argos, they said they would pick the bike up and replace it the same day The truck turned up but no replacement. Phoned Argos, they told me it would be a further 3 weeks for the replacement. Phone Argos again they told me to telephone this particular tel no. To sort out a refund After keeping me on the phone for some time and refusing to give me confirmation of a refund, I found out that the tel no. They gave me was a premium no. Which cost me £15. They also promised me a £10 voucher for all the trouble I never received any voucher. I would never ever use Argos again, I do not trust anything their customer service says. They were very rude no most unhelpful. "
Helpful Report
Posted 8 years ago
I purchased the garden furniture set which arrived damaged. After three attempts and replacing various items they all arrived damaged so I gave up and requested to return the item for full refund. I was refunded about one quarter of the value of the item and two months later I'm still chasing for the rest. I have made over 25 phone calls even emailed in an official complaint and still Argos have not been able to communicate with me and resolve the issue, the customer service here appears to be completely broken and nobody cares about the customer and the customer having been communicated with. I am lost for words and we'll never purchase from Argos again. I am now seeking to address the issue through my credit card company.
Helpful Report
Posted 8 years ago
""Bought a washing machine at the local Argos store on the 29 august.i explained that my flat was upstairs and was promised delivery guys wuld carry it up the stairs. My wife took a day off work to wait for the delivery.When they came they refused to carry it up the stairs due to health and safety reasons.I was then told the washer would be redelivered on the 2 Sept. Waited till 4 o clock no sign of them.Customer services useless don't care less.went back where I bought the washer from and asked for refund.Never again.
Helpful Report
Posted 8 years ago
Delivery service and customer service atrocious. Paid to have old freezer taken away - drivers took outside part only and refused to take shelves, baskets etc so I now have to pay council £25 for collection. Also refused to unpack new appliance - obvioulsy happy to leave a disabled pensioner to unpack a freezer taller than herself, which I can't do. Customer service offered to collect and refund me (leaving me with no freezer) until they saw I paid by PAypal and then said they can't offer me a refund. So what did they offer - a £25 gift voucher to cover the cost incurred to get rest of old one removed!
Helpful Report
Posted 8 years ago
store staff attitude
Helpful Report
Posted 8 years ago
If I could give them -5 stars for their automated phone service I would. Appalling.
Helpful Report
Posted 8 years ago
Ordered an item for fast delivery on Saturday which never arrived. Then replaced it for delivery 7-10am, again no delivery. Shocking as you mucking about with people's time as I have placed my say on hold to accept delivery.
Helpful Report
Posted 8 years ago
Worst Customer Service Experience of my Life. I'm currently living with cancer but dealing with Argos is equally as painful. I was delivered a faulty fridge freezer. 90 minutes on the phone later Argos agreed an exchange. When the new one was delivered it was obviously a customer return as it was scratched, was missing parts, had no protective packaging and was also faulty. The old one was not taken away as Argos had promised. Argos agreed a refund with a manager William Hardie. On the day the fridge freezer was supposed to be picked up Argos didn't turn up! I have spent 16 hours - no exaggeration- on the telephone to try and arrange pick up and a refund. The staff always promise a course of action and then never actually follow through. Christine Cameron was rude, obnoxious, argumentative and frankly shouldn't be dealing with the public. She emailed me in block capitals like an angry 9 year old that she and Argos customer services would no longer help me and she has blocked me from sending her emails! All because she couldn't manage to arrange a refund. I may have understood if I'd have been rude but under the circumstances I've been nothing but patient. I am currently £234.98 out of pocket with 2 faulty fridge freezers one of which is in the dining room. The staff have no understanding of consumer rights. Christine Cameron told me I needed to phone Indesit for a refund. Basic training should cover the obvious fact that as I've paid Argos for the product and when I reported the fault within a day it is their responsibility to refund the customer. I've disputed the transaction on my credit card as frankly I'm at a loss as to what to do. Luckily I have an email from Christine Cameron agreeing a refund and then saying Argos won't deal with me to send to my credit card company. Despite agreeing a refund, because of their incompetence all they've arranged to do is pick up one of the fridge freezers (If they turn up as they didn't last time) and leave me with a faulty one. I'm 47 and this is the worst customer service I have ever received. This would be difficult for any customer but as I'm currently receiving chemotherapy for bowel cancer I really have more important things to deal with. As I'm unwell and can't work I can't afford to be out of pocket and not have a working fridge freezer.
Helpful Report
Posted 8 years ago
They took double money our and was hard to retrieve
Helpful Report
Posted 8 years ago
Worst Customer Service Experience of my Life. I'm currently living with cancer but dealing with Argos is equally as painful. I was delivered a faulty fridge freezer. 90 minutes on the phone later Argos agreed an exchange. When the new one was delivered it was obviously a customer return as it was scratched, was missing parts, had no protective packaging and was also faulty. The old one was not taken away as Argos had promised. Argos agreed a refund with a manager William Hardie. On the day the fridge freezer was supposed to be picked up Argos didn't turn up! I have spent 16 hours - no exaggeration- on the telephone to try and arrange pick up and a refund. The staff always promise a course of action and then never actually follow through. Christine Cameron was rude, obnoxious, argumentative and frankly shouldn't be dealing with the public. She emailed me in block capitals like an angry 9 year old that she and Argos customer services would no longer help me and she has blocked me from sending her emails! All because she couldn't manage to arrange a refund. I may have understood if I'd have been rude but under the circumstances I've been nothing but patient. I am currently £234.98 out of pocket with 2 faulty fridge freezers one of which is in the dining room. The staff have no understanding of consumer rights. Christine Cameron told me I needed to phone Indesit for a refund. Basic training should cover the obvious fact that as I've paid Argos for the product and when I reported the fault within a day it is their responsibility to refund the customer. I've disputed the transaction on my credit card as frankly I'm at a loss as to what to do. Luckily I have an email from Christine Cameron agreeing a refund and then saying Argos won't deal with me to send to my credit card company. Despite agreeing a refund, because of their incompetence all they've arranged to do is pick up one of the fridge freezers (If they turn up as they didn't last time) and leave me with a faulty one. I'm 47 and this is the worst customer service I have ever received. This would be difficult for any customer but as I'm currently receiving chemotherapy for bowel cancer I really have more important things to deal with. As I'm unwell and can't work I can't afford to be out of pocket and not have a working fridge freezer.
Helpful Report
Posted 8 years ago
Terrible, terrible experience. Given misinformation on order, courier faked signature, wrote a formal complaint as weeks later had still not received item or a refund, all they did was send me an automated reply saying a refund would be processed with no acknowledgement or investigation into the situation even regarding the fake signature by the courier!!! Disgusted by this major retailer operating this way..will never do my food or clothes shopping with them again! Back to Asda I go! And now I'm trying to write my name on the review its not allowing me to-is this to stop it being published as a one star-believe me I would have given no stars if I could!!
Helpful Report
Posted 8 years ago
Poor product quality and very poor range for the product I was looking for
Helpful Report
Posted 8 years ago
Will not accept Now tv box which is faulty. Poor customer service service from store that sells junk
Helpful Report
Posted 8 years ago
Was told only 'selected' customers can leave reviews. There are no telephone number to speak to them only to order or ask about an order. They are not giving me a complaint number. Terrible! Bad attitude + discrimination
Helpful Report
Posted 8 years ago
I ordered a kettle using the Argos website on Friday 4 August and the site said it would be ready for me to collect at the Milton Keynes store on Monday 7 August. When I went to collect it, the kettle had not arrived and nobody could tell me where it was or when it would arrive. I have been in contact with Argos via Facebook and called the customer service centre to be told just the same and have the delivery window extended from 14 to 21 August. I cannot understand why getting hold of the kettle of my choice seems impossible for Argos. Needless to say I will not be shopping there again in a hurry.
Helpful Report
Posted 8 years ago
Ordered on line and was told it would be delivered next day. Order didn't go through properly and it took us to call them to find that out they had issues there end this is not the first time this has happened ither.
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,077 reviews