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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
I bought a rabbit hutch for a rabbit that I was needing to rehome from a rescue centre the same evening. I got the hutch home and it was broken. I called customer service and ended up being fobbed off by a snotty patronising idiot in the call centre who simply would't help. He just told me to return it even though I did a 48 mile round trip to fetch it. I asked him where I was going to put the animal who's welfare I was responsible for and he replied with that's my choice. Considering the hutch was just shy of £100 I was expecting better service and more help but I expected too much. Won't be using Argos again as it's generally a bad place to shop anyway due to other experiences I've had.
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Posted 7 years ago
Avoid argos. Scum
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Posted 7 years ago
Still no respond. They put you on hold then cut the phone call. They promise to call you back within 48 hours but never did. Completely rubbish. Scum. Please avoid argos
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Posted 7 years ago
Everything from order to customer service to delivery. No response.
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Posted 7 years ago
Argos failed to collect my old fidget. They dumped the new one and forced my wife to sign and run away. I rang argos to complaint but unfortunately they were useless and told me that the money has been refunded. What kind of service?
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Posted 7 years ago
They insist on selling their toys in a way that makes it really hard for parents to buy from them . Eg for rescue bots they sell a product that can have up to 15 variations under the same code . There is no way to get the actual one that your kids want . Argos is purely the den of kids disappointment and they should either fix it to help customers or stop selling the stuff
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Posted 7 years ago
Utter shocking service. Not once, but twice they got the same order wrong for a king size bed. When I pointed this out to their customer service team I was told " but you have a mattress you could sleep on that for five days" I could not believe when they returned they spoke to my neighbour and then said we cant stay any longer we have to go ... all from their van window
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Posted 7 years ago
Argos are an utter disgrace order a table for store collection for 3days later got my txt it's time to collect your item went to store when the the item cam down from upstairs it was not looking very good well I was right the box was damaged and the table could be seen the tape along the box was also ripped and lokking like it had been replaced told the bloke that I wasn't taking it unless they checked the item for me he opened up the box and it was a bit of a mess inside it was like it had been slapped back to together in a rush there was only 3 screws in the bag when there should have been 4 the bag had been ripped open it was clearly a costumer return that they had try to sell to me at full price ( got a refund immediately) got home checked there website site for the same item it was saying sorry out of stock checked aging couple of hours later guess what there website is now saying order now collect immediately Argos is selling second hand returned goods at full price it also cost me money in bus fares not even an apology for the staff in store or nothing don't buy form Argos people
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Posted 7 years ago
I would urge anyone not to buy a large item like a washing machine from Argos. After price errors, orders cancelled , promised call backs and extremely poor customer service I would never recommend them to anyone. After 6 weeks of just trying to order a washing machine finally got it only for it to be delivered with a cracked drum. Resulting in my whole kitchen flooding. Argos would not help me at all and told me as its a Hoover machine (it was one day old) I had to ring the manufacturers ! Disgusting customer service and currently seeking legal advice.
Helpful Report
Posted 7 years ago
Ordered TV , wall bracket and 4 year cover. Over 700 pounds paid, email came back saying tv and bracket cancelled by them (no reason given) but the 120 pounds for the cover would go ahead! When i rang i spoke to a lovely manager i was told a blip in the system had caused this. Unfortunately the 700 pounds paid wont be repaid to me for 7 days. What has happened to Argos it used to be a great company
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Posted 7 years ago
I ordered a washing machine for my daughter on the basis that Argos was reliable – first error of judgement! It all went through ok at first, machine ordered, you contacted daughter to agree delivery day, but then it all goes wrong. Lorry appears on delivery day, but the warehouse had not put the machine on the lorry but had their address as a drop off. Daughter took a day off unpaid as she was desperate for the machine, but it was wasted. She had to wait a further week and work in trips to family to get the washing done, which wasn’t easy as none of us are just around the corner. Given the situation a machine should have been expressed put to them and fitted and not make them wait a further week. We were also told complaining was not worth it until the machine had been delivered, even though your third party supplier screwed up in the first instance and should be made to pay for their incompetence and also know the impact of their failings. When we did finally complain a couple of days ago you offered a derisory £15 for ALL the upset and inconvenience you caused. I can get more than that if my shopping is outside it’s agreed delivery slot! Not impressed at all and will think very seriously about using Argos in the future. The whole experience has left a very bad taste.
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Posted 7 years ago
Waited in all day for Argos delivery to say " no one at home" ....absolute liars....we are even above a shop who actively looked out for delivery all day !!
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Posted 7 years ago
I have shopped at Argos all my life, such bad customer experience. Will not want to shop here again and will tell others to stop buying from here. Purchased an item paid foe it still not received it and they keep changing the dates and times as to say we just sit at home and not work.
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Posted 7 years ago
Purchased a pool. Opened the cling film industrial wrapped pool base. It was not what we wanted. As it was impossible to fit back in box Argos would not take back. Everything else was unopened.
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Posted 8 years ago
Six month ago I purchased a wardrobe from Argos, after building this wardrobe I noticed that the screws which had been sent out for the draw runners did not have the thread carved into them, so therefore I was unable to screw the draws on. Since then I have phoned up the customer service team multiple times and asked for the correct screws to be sent out. Argos have failed to have the competency to be able to do this. I asked to speak with the manager on a number of occasions and have been advised I would be called back and they have failed to phone me back. The customer service assistant advised me that their only escalation policy is to request a call back from a manager (which doesn't happen) or to email in (you don't get a response). I am absolutely disgusted with the service provided by argos and as a result am left with a wardrobe which is breaking as it has not been able to be built correctly.
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Posted 8 years ago
Placed an order for click and collect. Email sent saying item was ready to collect. Went to store and staff informed me item has not arrived and extended collection date. Once again email sent saying your has arrived. Went back to store again and informed item has not arrived. Call customer services and no help what so ever. Still no date when item will arrive. Should have used amazon.
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Posted 8 years ago
I ordered a fan, waited in for delivery and THEY DID NOT TURN UP. I talked on live chat and they said 'Error on their part' and will deliver next day. THEY DID NOT TURN UP AGAIN! contacted on live chat again and got told they had CANCELLED THE ORDER because it wasn't in stock the REFUND WILL TAKE 3 - 5 DAYS. So they have had my money for a week, wasted 6 hours of my time and I have no product!
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Posted 8 years ago
I have just visited Argos High Wycombe Retail Park to pick up a fast track order. Purchase confirmed by email. When I arrived at the store -some distance from my home town- I was told the order had been cancelled by the 'system' and that I would have to cancel, repay and wait up to 5 days for a refund. I don't understand how the 'system' can confirm an order, withdraw funds immediately but take 5 days to refund customers? Staff were both clueless and unhelpful. When I told the manager I would complain the response was along the lines of 'that's fine' or 'no problem. How do stores like this stay in business?
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Posted 8 years ago
ordered Sony tv to be delivered on Saturday evening. when I paid for it I got a message that my bank would not authorize it, I then called customer service to see if my order had been processed they told me it hadn't, I then checked my bank account and found out that the payment was being processed the bank told me that they could not cancel the payment and I would have to contact Argos. I did this and they said they could arrange the delivery for the time I had specified, I thought great they took the details and then asked me to pay for it again, you can imagine my reply, but I did give them my solution to the problem I am going to Curry's tomorrow
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Posted 8 years ago
Received completely broken fireplace , called to arrange for replacement and collection of broken item, received a new one and the broken one has been left in the middle of our flat for two weeks now,had to call and arrange collection service, they haven't showed up on scheduled day and we needed to call to remind, bare in mind we have no storage for large items. The women on the phone was rude and made it sound like we did something wrong even though they delivered completely broken item and didn't even bother to collect it, know I feel like we should just through it in the bin.
Argos 1 star review on 14th June 2017 Argos 1 star review on 14th June 2017
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Posted 8 years ago
Argos is rated 2.7 based on 4,024 reviews