Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 wardrobes 3 weeks ago, chose date and time for delivery which was confirmed, but was waiting in from 7-11am with no contact at all from Argos on Saturday. I had to call Argos to find out what was happening at 12.30pm, only to be told that they wouldn't be coming as they were no longer available ... yet nobody emailed or phoned to tell me this and I wasted Saturday waiting for them to arrive! You would have thought that having taken my money that they would have let me know and refunded, without me having to contact them.”

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Posted 8 years ago

“Took nearly an hour to place order , never received confirmation e-mail and when I phoned them they couldn`t find it . worse firm ever.”

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Posted 8 years ago

“I ordered a garden store online from Argos and paid extra for delivery between 7am and 12pm. The day before delivery I got an email saying that delivery would be between 11am and 1pm. I contacted them an explained there would be no one in after 12pm but all they could say was they would ask the driver to deliver before 12pm but they couldn't guarantee it. The driver eventually called to say he would deliver around 1.15pm. I told him not to bother and cancelled the order. Look elsewhere if you don't want to be messed about!”

Helpful Report

Posted 8 years ago

“I'd give them no stars if I could. Appalling products - I bought some straighteners that they claimed on their website heated up to 200 degrees, but they didn't. I tried to return them, as they didn't do anything to my hair, but was told that because they turned on and I'd opened the packaging, I couldn't be refunded. The shop assistant we spoke to was rude, abusive and knew nothing about the products she was selling. When I complained about her, the customer services department took her side, claiming she was just "strict" and admitted that they did not actually know what temperature the item was supposed to heat up to. So basically they made up a load of information about a product and when it didn't meet their imaginary standards, they wouldn't give me my money back. Obviously I wasn't happy about this, but got abuse from their in store team, and bullied by their complaints department. The joke's on them though - I got my money back in a different store.”

Helpful Report

Posted 8 years ago

“Bought a mattress with hundreds of four star reviews and it's rubbish. My brother was up at four in the morning it was paper thin and is very uncomfortable. The reviews are clearly made up don't believe them. I've wasted £80 on a mattress and had to buy another one for £100 from another store. Ripped off ! It will have to be skipped !!”

Helpful Report

Posted 8 years ago

“Failed to deliver a product on time and gave no chance to establish a new one although I called many times to to so.”

Helpful Report

Posted 8 years ago

“Sent from my iPhone On 19 Apr 2017, at 14:37, Sarah Cocker wrote: In January I reserved a washing machine in store. I purchased the machine, given a receipt, and helped to the car by staff. A mistake made internally by the store meant that payment was not taken from the debit card. I was phoned by the store the next day and accused of 'stealing' a washing machine!!!! I explained I had a receipt and they asked my husband to check his bank to see if payment had been taken. I explained that my husband, being a HGV driver, was working away but I would ask him to look into it when he could. They continually called my mobile for the next 2 days still with accusations of 'theft' and saying that if I did not pay the member of staff would be sacked due to the mistake!! I asked them to stop hassling me - the only way they had my details was because I had reserved the item. The next week, the police called me about the 'stolen' goods. Once explained, they could not believe the store had taken this route. I said the way they had handled it was disgusting and said they could collect the machine and I would purchase an alternative one from a more reputable store. The police officer agreed that this was reasonable and said the store Manager Maria would be in touch within 14 days and if not, the case would be closed. I did not hear anything else until yesterday when a solicitors letter appeared about the 'goods stolen'. I have spoken to (in my opinion,) an extremely rude, unprofessional, unsympathetic, aggressive woman (Gillian Galpin) who has told me that tough - the payment must be made and I should not have 'believed' the police officer as he has no duristriction!!!! She also patronised me and talked over me continuously. When I asked her to be symapthetic to the way this was handled and my annoyance with the word 'theft' - she told me that she could not apply any personal feelings - when actually this is exactly what is called for!!! When asked for a copy of my conversation with her - surprisingly calls are not recorded in the Directors Office! I have emailed requesting an alternative colleague to take over the case (I put in nicely saying a personality clash rather than the my opinion of her customer service skills being zero) and am still waiting for a reply. Absolutely APPALLING way of handling things. YES - I have the goods but after being accused of theft on several occasions, being given advice from the police that Argos say I should not have believed (!) and being bullied by this company - obviously I am extremely unhappy. I would love a human with feelings, understanding and empathy to be able to handle a complaint and come to a resolution for both parties taking into consideration stress, trauma and the ridiculous allegations considering I have a proof of purchase and the error was made by a member of staff.”

Helpful Report

Posted 8 years ago

“I ordered 2 white goods, i tried to cancel one of the items off the order, i was advised this would be sent over to the cancellations team and i would get a call the following day this never happened. I rang the day after to see if this had been cancelled to be told that they were waiting for correspondence from the supplier. I rang the following day to see if been cancelled to be told the last two operators hadn't cancelled.my order and i would be passed to the cancellations team now to do this. All in all 3 phone calls 3 different days and over a week to sort a issue out never again.”

Helpful Report

Posted 8 years ago

“Ordered a oven and a hob broke with weeks , waited a month to get repaired so didn't bother and got a replacement oven and Argos couldn't deliver when they said they would then they delivered one didn't take the old one so we will never shop on line or in the shop itself ever again and I already read how bad reviews Argos is getting”

Helpful Report

Posted 8 years ago

“Waited in all day on my one day off in months - Bank Holiday - didn't even go in the garden in case I missed delivery and get a text at 15:23 saying can't be delivered - why offer a same day service if you can't deliver, total joke! That's a day of my life I will never get back. Sad, sad service!”

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Posted 8 years ago

“I have used Argos a lot in the past, and it has always been great. Very good customer service. BUT NO LONGER. My recent experience has been bruising. The new owners are a SNEAKY BUNCH. Comet were like that, and they went bankrupt. Customers are not as stupid as some of these retailers seem to think. I wait with interest to see how long this business lasts.”

Helpful Report

Posted 8 years ago

“I was interested in buying new mobile phone. I would like to keep my old number because of my old contacts so I wanted to buy free SIMLOCK CARD phone. After choosing the model of phone, I went to till where I was serving by the manager of this store. This lady said that my card will be fit to this type of phone and I will find the help with the setting up this phone after buying. Of course it was different. I was served with the unpleasant method although using very polite form of question (Would you mind checking ...). I've got of course the card PAY AS YOU GO for which I needed to pay and which wasn't fit for the phone. When I returned to this store, the service said that the box is used because of opening (I need to check every item and I have 28 days for the refunding). The staff abused the role because they refused returning of changing this model. What can I do now? Actually saying if you do nothing, you will lost customers. Maybe you do not need the great experience with Sales?”

Helpful Report

Posted 8 years ago

“Ordered my fridge on the 6th, to be delivered on the 10th. On the day they cancelled delivery and postponed to the 19th, due to "unforeseen circumstances". I cancelled as I could not wait 9 days without a fridge, now waiting 10 days for the refund. Result: no fridge, no money. Appalling, never again.”

Helpful Report

Posted 8 years ago

“I ordered a mattress half way through the delivery day i got a phone call to say it had been sent to the wrong depot and would be delivered another time . I cancelled this item and am now waiting for a refund. This is not the first time this has happened Argos are very unreliable and should change there stated promisses”

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Posted 8 years ago

“I bought the Nono at argos Middleton took it back because I wasn't happy the staff refused to refund my 197.00 I phoned head office who informed me to try another store cause it's up to the staff what kind of company policy is this ludicrous went to cheetamhill branch they refunded me very politically no questions asked so if you are thinking of buying an expensive item don't go to the Middleton store so argos has no policy they plick and choose who gets a refund and who doesn't worst customer service I have ever encountered will never purchase from this store again caro 29.3.17”

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Posted 8 years ago

“My daughter ordered a cooker they said it would take 3 week's to deliver it came today she had already got rid of the old cooker when the deliver people arrived she asked them to take it up the stairs they said "no" after talking to them they drove off leveling my daughter and grandson (18 months) she had to cancel the man who was coming to fit the new cooker at this moment she has nothing to cook on the customer service people are hopeless all they said was "we will give you£10 refund at the moment she is still trying to find out what went wrong,will not be doing any business with them again.”

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Posted 8 years ago

“I ordered 10 Habitat frames and were delivered by the dreaded Yodel, two were smashed. I then ordered another two on a separate ordered and after a week of waiting for them to be delivered, with no text or call to say what was happening, I just cancelled and got a refund. I was told it would arrive on Monday, never came. Rang Argos Tuesday, they re-scheduled and said it would arrive on Wednesday (the next day), never arrived. Thursday I rang to get my refund. First time I have used Argos and never again, and the fact that they use Yodel as their couriers says it all. Two dreadful companies best to avoid. Now I just order direct from Habitat.”

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Posted 8 years ago

“I ordered a small double bed from Argos that would be delivered to Ashford, Kent. Upon check out they charged me a delivery fee and it stated the bed would be delivered next day 15/03/17, great. Later the next day I received a SMS message that stated my bed would be delivered on the 19/04/17! - I would not have ordered the bed if I knew I would have to wait a whole month for it to be delivered. Very misleading (a lie) and inaccurate, yet they still charge you for it! Ridiculous, I will not be using Argos services again; Amazon for me.”

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Posted 8 years ago

“Ealing have very bad customer service, they refused to change my tablet which we got it last year just 11 months ago. Suppose to have 1 year warranty at least . Acer group wants charge us at least £47 for £70 tablet. Sow here is the one year warranty for a customer all rubbish”

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Posted 8 years ago

“If there was a zero star I would be awarding that. I placed an order in December2016 with a 44 day wait. When the delivery day approached I received an email to say another 4 week delay. It is now March 14th the day delivery was to arrived. No email no text to confirm delivery. Contacted argos to be told sorry we have missed the shopping so it will be Wednesday 15th. Absolutely do. If i had not have contacted them today they would not have even bothered. Shambles. 3 month wait is absolutely ridiculous. Don't sell items if you haven't got them in stock.”

Helpful Report

Posted 8 years ago

Argos is rated 2.7 based on 4,024 reviews