Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,040 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payments system not working but they are not telling us. Waited over 20mn to speak to cust sces who told me. My bank thinks there is a major problem with argos”

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Posted 8 years ago

“Didn't pick up freezer they were paid to do!”

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Posted 8 years ago

“Never again. Argos”

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Posted 8 years ago

“Refusing to honour a sale, yet still took the money, now have to wait for a phone call ( up to 72 hours) before they will authorise a cheque, which i then have to wait to come through the post and clear through the bank before i can replace my cooker, all because i paid with gift cards which they put in the bin after sale. not happy at all”

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Posted 8 years ago

“Never again! second time while paying, I received message saying there was some issue with payment then I thought this is my billing adress because recently I changed adress in my bank, I tried 2 more times and information was same - issue with payment. But they took 3 times money from my account!!!!!! , I called argos they said transaction were not accepted because different delivery adress from billing adress!!! how stupid is that!!!!!! now I have to wait 7 working days for receive money back into my account!!!!!!, how fckn great weekend ahead with empty account!!!!! never again argos!!!!! you are the robbers!!!!!!!!!!!!!!”

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Posted 8 years ago

“I bought a Hitachi television from Argos Cardiff Bay. My son and I handled it with kid gloves - but when we eventually set it up there was an internal crack on the screen. We returned it today - the manager refused to refund, claiming we damaged it ourselves. We know we didn't - but obviously we are liars. Called customer service as he advised. They told me they could not over-rule the shop manager so that was w waste of time. Terrible service, nasty staff. Will never shop there again. I advise anyone to buy TVs from reputable companies”

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Posted 8 years ago

“Very bad service, you'll wait days till your item arrives then waiting hours to collect it. At the end they will never return it back just because the package is broken even the item itself still brand-new!!!!!! Will never deal with this company again!!!!!”

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Posted 8 years ago

“Ordered items for home delivery on 5th May and was told that delivery will be within 5 days. 5 days later I called to find out when my items will be delivered and was told that I would have them on 17th May. I told them that I am only available after 5pm due to work commitments. At 9:30pm on the 16th May I received a text message saying that delivery would be between 3 and 5. I called again to tell them that I am only home after 5pm and they said they would let the driver know. He then tried to deliver the items at 4pm and as I wasn't home, returned them to depot. I called customer services again and was told that the soonest possible date for delivery at a time I am available is 17th June. I will now have to find furniture elsewhere or sit and sleep on the floor for a month. Due to the incompetence of argos, my ex has said that my 3 young children can't stay with me until I have somewhere for them to sleep. On every call to customer services I found them to be rude and uncaring about the problems they have caused. I have awarded them 1 star and that is being generous.”

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Posted 8 years ago

“Just tried to return electrical item within the time period at Ashton Snipe, was refused as said had been used. Had to try it in order to fine out item was not quality expected.”

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Posted 8 years ago

“Company has gone downhill, customer service used to be good, now very poor.”

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Posted 8 years ago

“Bought a freesat box orm Argos. Worked well at the beginning but stopped working - seemed like it was overheating. Despite costing £150, Argos' attitude was 'tough luck.' Terrible online and instore customer service when things go wrong.”

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Posted 8 years ago

“bought vivitar xx128 camera supposed to be 20 megapixels utter rubbish seen better kids cameras. argos would not refund so threw it in the bin! I will not ever spend at argos again.”

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Posted 8 years ago

“Ordered 2 wardrobes 3 weeks ago, chose date and time for delivery which was confirmed, but was waiting in from 7-11am with no contact at all from Argos on Saturday. I had to call Argos to find out what was happening at 12.30pm, only to be told that they wouldn't be coming as they were no longer available ... yet nobody emailed or phoned to tell me this and I wasted Saturday waiting for them to arrive! You would have thought that having taken my money that they would have let me know and refunded, without me having to contact them.”

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Posted 8 years ago

“Took nearly an hour to place order , never received confirmation e-mail and when I phoned them they couldn`t find it . worse firm ever.”

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Posted 8 years ago

“I ordered a garden store online from Argos and paid extra for delivery between 7am and 12pm. The day before delivery I got an email saying that delivery would be between 11am and 1pm. I contacted them an explained there would be no one in after 12pm but all they could say was they would ask the driver to deliver before 12pm but they couldn't guarantee it. The driver eventually called to say he would deliver around 1.15pm. I told him not to bother and cancelled the order. Look elsewhere if you don't want to be messed about!”

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Posted 8 years ago

“I'd give them no stars if I could. Appalling products - I bought some straighteners that they claimed on their website heated up to 200 degrees, but they didn't. I tried to return them, as they didn't do anything to my hair, but was told that because they turned on and I'd opened the packaging, I couldn't be refunded. The shop assistant we spoke to was rude, abusive and knew nothing about the products she was selling. When I complained about her, the customer services department took her side, claiming she was just "strict" and admitted that they did not actually know what temperature the item was supposed to heat up to. So basically they made up a load of information about a product and when it didn't meet their imaginary standards, they wouldn't give me my money back. Obviously I wasn't happy about this, but got abuse from their in store team, and bullied by their complaints department. The joke's on them though - I got my money back in a different store.”

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Posted 8 years ago

“Bought a mattress with hundreds of four star reviews and it's rubbish. My brother was up at four in the morning it was paper thin and is very uncomfortable. The reviews are clearly made up don't believe them. I've wasted £80 on a mattress and had to buy another one for £100 from another store. Ripped off ! It will have to be skipped !!”

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Posted 8 years ago

“Failed to deliver a product on time and gave no chance to establish a new one although I called many times to to so.”

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Posted 8 years ago

“Sent from my iPhone On 19 Apr 2017, at 14:37, Sarah Cocker wrote: In January I reserved a washing machine in store. I purchased the machine, given a receipt, and helped to the car by staff. A mistake made internally by the store meant that payment was not taken from the debit card. I was phoned by the store the next day and accused of 'stealing' a washing machine!!!! I explained I had a receipt and they asked my husband to check his bank to see if payment had been taken. I explained that my husband, being a HGV driver, was working away but I would ask him to look into it when he could. They continually called my mobile for the next 2 days still with accusations of 'theft' and saying that if I did not pay the member of staff would be sacked due to the mistake!! I asked them to stop hassling me - the only way they had my details was because I had reserved the item. The next week, the police called me about the 'stolen' goods. Once explained, they could not believe the store had taken this route. I said the way they had handled it was disgusting and said they could collect the machine and I would purchase an alternative one from a more reputable store. The police officer agreed that this was reasonable and said the store Manager Maria would be in touch within 14 days and if not, the case would be closed. I did not hear anything else until yesterday when a solicitors letter appeared about the 'goods stolen'. I have spoken to (in my opinion,) an extremely rude, unprofessional, unsympathetic, aggressive woman (Gillian Galpin) who has told me that tough - the payment must be made and I should not have 'believed' the police officer as he has no duristriction!!!! She also patronised me and talked over me continuously. When I asked her to be symapthetic to the way this was handled and my annoyance with the word 'theft' - she told me that she could not apply any personal feelings - when actually this is exactly what is called for!!! When asked for a copy of my conversation with her - surprisingly calls are not recorded in the Directors Office! I have emailed requesting an alternative colleague to take over the case (I put in nicely saying a personality clash rather than the my opinion of her customer service skills being zero) and am still waiting for a reply. Absolutely APPALLING way of handling things. YES - I have the goods but after being accused of theft on several occasions, being given advice from the police that Argos say I should not have believed (!) and being bullied by this company - obviously I am extremely unhappy. I would love a human with feelings, understanding and empathy to be able to handle a complaint and come to a resolution for both parties taking into consideration stress, trauma and the ridiculous allegations considering I have a proof of purchase and the error was made by a member of staff.”

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Posted 8 years ago

“I ordered 2 white goods, i tried to cancel one of the items off the order, i was advised this would be sent over to the cancellations team and i would get a call the following day this never happened. I rang the day after to see if this had been cancelled to be told that they were waiting for correspondence from the supplier. I rang the following day to see if been cancelled to be told the last two operators hadn't cancelled.my order and i would be passed to the cancellations team now to do this. All in all 3 phone calls 3 different days and over a week to sort a issue out never again.”

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Posted 8 years ago

Argos is rated 2.7 based on 4,040 reviews