Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your life”

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Posted 8 years ago

“i ordered a phone and instead got a condom”

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Posted 8 years ago

“I thought Argos was a trustworthy brand - it is always being advertised as this great Company that excels in what they do - but after the past two days of dealing with them, I have completely changed my mind and I really regret ever trying to purchase anything from them. I wanted to purchase two furniture sets from them and, despite the fact that many of the options I liked were out of stock for delivery at my address, I decided on one of the available sets anyway. I added two of the same set to my basket and tried to proceed to checkout. At the checkout page I imputed the coupon code advertised on the website for an extra 20% off full price and then I tried to book a delivery slot - here is when the first bug on their website showed. Everytime I would try and book the delivery it would give an error code and make me redo everything. This continued to happen for approximately 5 or 6 times before I could move past the delivery slot booking. Next came the payment options. I decided that, for my convenience I was going to apply for a Buy Now, Pay Later on a 12 month term. I selected this option read the T&C's, agreed to their terms and I was told that I was eligible for the offer. So I completed another form with all my details and, as soon as I clicked sign agreement, an unexpected error occoured and rendered void a good 20 minutes of my life. I didn't give up though, I tried a further 5-6 times to apply again but to no avail - The same technical issue kept coming up on the screen. At the point I decided that I would phone them but the lady on the phone said she could not help me as my 20% off voucher could not be applied unless I made the purchase of the goods online. At that point I decided to just pay with my card, since there was no other way to go about the purchase. But again, It took me about 6-7 tries to finally make the amount go throught...my card was charged and I waited for the order conirmation to appear on the screen...but nothing. On the landing page I was informed somthing went wrong with their system again. I checked my card balance though and the amount had gone off my account already. I phoned the bank to double check if the transaction was pending or if it had gone through and it had gone through. I then called Argos to try and find out what I could do to get my order since the money was paid to them and the whole issue was caused by their system's bugs. The lady on the phone replied by saying she could do nothing for me and that I must just wait 48hours and then call them back. At that point I asked her if I could speak to a supervisor who could maybe assist further and she refused saying she is not allowed to let me speak to the supervisor and that they can't offer any sorts of help. I tried explaining to her that it's unfair that they would refuse to help when my funds went through and there was no fault on my part and she said that I am being difficult and that I must just wait. So I asked again if i could speak to a supervisor given that they have my funds and she is refusing to help me in any way and she started saying she doesn't tolerate people speaking to her like that and informed me she was going to hang up on me. And she did hang up. I was quite shocked to say the least, so I tried live chatting to someone to see if they could help me and they just refused to offer me any help and they hang up the live chat on me when I insisted to get assistance for my problem. So here I am now with my funds gone hence unable to place an order for the furniture I need urgently, and unsure on how to get my funds back since no one at Argos was willing to help me in any way. I know at times it happens that someone isn't having a good day and they are unwilling to help customers or at least speak to them in a professional manner, but here it's every adviser you speak to behaving that way. I am utterly shocked and saddened with the experience I have had with Argos and I would not recommend them to anyone, not if this is the level of customer care they have.”

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Posted 8 years ago

“bought GTech cleaner it says on Argos website"suitable for all surfaces" Does't work on carpet that has deep pile. Argos in Leighton buzzard was unbelievably rude the manger took the machine to her warehouse to test used it on her carpet then came back after 20mins and us asking several staff what was happening she said it works she would not return it as it was used. When we asked for a number to complaint we where told wrong number. All Sunday we tryed to regiter a complaint and each time it was lost by their customer care team. Promises of call backs never happened. shame on argos. Your manager needs training in customer care too. When we left the shop we could see all staff laughing. When we arrived they were all together arguing who would serve us.”

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Posted 8 years ago

“Beware when buying stuff with gift vouchers from Argos. Things might go south if you need to return the item. Called their CS multiple times. Returned an item 3 weeks ago still trying to get my refund back. Their finance dept don't function.”

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Posted 8 years ago

“I ordered a home delivery which was not made on the date stated had to follow up as no information given eventually when delivered which was four days late my Denby sets were broken. Emailed, phoned many times but no-one came back to me to take responsibility for my complaint. Eventually travelled 40 miles twice to get my order sorted out. Extremely poor service”

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Posted 8 years ago

“I bought a rabbit hutch for a rabbit that I was needing to rehome from a rescue centre the same evening. I got the hutch home and it was broken. I called customer service and ended up being fobbed off by a snotty patronising idiot in the call centre who simply would't help. He just told me to return it even though I did a 48 mile round trip to fetch it. I asked him where I was going to put the animal who's welfare I was responsible for and he replied with that's my choice. Considering the hutch was just shy of £100 I was expecting better service and more help but I expected too much. Won't be using Argos again as it's generally a bad place to shop anyway due to other experiences I've had.”

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Posted 8 years ago

“Avoid argos. Scum”

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Posted 8 years ago

“Still no respond. They put you on hold then cut the phone call. They promise to call you back within 48 hours but never did. Completely rubbish. Scum. Please avoid argos”

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Posted 8 years ago

“Everything from order to customer service to delivery. No response.”

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Posted 8 years ago

“Argos failed to collect my old fidget. They dumped the new one and forced my wife to sign and run away. I rang argos to complaint but unfortunately they were useless and told me that the money has been refunded. What kind of service?”

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Posted 8 years ago

“They insist on selling their toys in a way that makes it really hard for parents to buy from them . Eg for rescue bots they sell a product that can have up to 15 variations under the same code . There is no way to get the actual one that your kids want . Argos is purely the den of kids disappointment and they should either fix it to help customers or stop selling the stuff”

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Posted 8 years ago

“Utter shocking service. Not once, but twice they got the same order wrong for a king size bed. When I pointed this out to their customer service team I was told " but you have a mattress you could sleep on that for five days" I could not believe when they returned they spoke to my neighbour and then said we cant stay any longer we have to go ... all from their van window”

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Posted 8 years ago

“Argos are an utter disgrace order a table for store collection for 3days later got my txt it's time to collect your item went to store when the the item cam down from upstairs it was not looking very good well I was right the box was damaged and the table could be seen the tape along the box was also ripped and lokking like it had been replaced told the bloke that I wasn't taking it unless they checked the item for me he opened up the box and it was a bit of a mess inside it was like it had been slapped back to together in a rush there was only 3 screws in the bag when there should have been 4 the bag had been ripped open it was clearly a costumer return that they had try to sell to me at full price ( got a refund immediately) got home checked there website site for the same item it was saying sorry out of stock checked aging couple of hours later guess what there website is now saying order now collect immediately Argos is selling second hand returned goods at full price it also cost me money in bus fares not even an apology for the staff in store or nothing don't buy form Argos people”

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Posted 8 years ago

“I would urge anyone not to buy a large item like a washing machine from Argos. After price errors, orders cancelled , promised call backs and extremely poor customer service I would never recommend them to anyone. After 6 weeks of just trying to order a washing machine finally got it only for it to be delivered with a cracked drum. Resulting in my whole kitchen flooding. Argos would not help me at all and told me as its a Hoover machine (it was one day old) I had to ring the manufacturers ! Disgusting customer service and currently seeking legal advice.”

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Posted 8 years ago

“Ordered TV , wall bracket and 4 year cover. Over 700 pounds paid, email came back saying tv and bracket cancelled by them (no reason given) but the 120 pounds for the cover would go ahead! When i rang i spoke to a lovely manager i was told a blip in the system had caused this. Unfortunately the 700 pounds paid wont be repaid to me for 7 days. What has happened to Argos it used to be a great company”

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Posted 8 years ago

“I ordered a washing machine for my daughter on the basis that Argos was reliable – first error of judgement! It all went through ok at first, machine ordered, you contacted daughter to agree delivery day, but then it all goes wrong. Lorry appears on delivery day, but the warehouse had not put the machine on the lorry but had their address as a drop off. Daughter took a day off unpaid as she was desperate for the machine, but it was wasted. She had to wait a further week and work in trips to family to get the washing done, which wasn’t easy as none of us are just around the corner. Given the situation a machine should have been expressed put to them and fitted and not make them wait a further week. We were also told complaining was not worth it until the machine had been delivered, even though your third party supplier screwed up in the first instance and should be made to pay for their incompetence and also know the impact of their failings. When we did finally complain a couple of days ago you offered a derisory £15 for ALL the upset and inconvenience you caused. I can get more than that if my shopping is outside it’s agreed delivery slot! Not impressed at all and will think very seriously about using Argos in the future. The whole experience has left a very bad taste.”

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Posted 8 years ago

“Waited in all day for Argos delivery to say " no one at home" ....absolute liars....we are even above a shop who actively looked out for delivery all day !!”

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Posted 8 years ago

“I have shopped at Argos all my life, such bad customer experience. Will not want to shop here again and will tell others to stop buying from here. Purchased an item paid foe it still not received it and they keep changing the dates and times as to say we just sit at home and not work.”

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Posted 8 years ago

“Purchased a pool. Opened the cling film industrial wrapped pool base. It was not what we wanted. As it was impossible to fit back in box Argos would not take back. Everything else was unopened.”

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Posted 8 years ago

Argos is rated 2.7 based on 4,077 reviews