Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caught Misselling! I purchased a tablet from the Leicester Belgrave gate outlet recently. I was looking for a fairly light model for my mum. Tablet weight is a major potential selling point. I purchased a 'low weight' model and took it home. I was suspicious when I took it out of the box as it seemed heavier than expected. I put it on the scales and looked on the manufacturers website and it was actually over 200g heavier.. I took it back to the store the next day just assuming (I understand that these thing happen basically and it how issues are put right/rectified that counts) that I would be refunded and compensated for my travel expenses for two round trips to the store (in law a retailer is directly responsible for the items they sell/how they are described etc) as this would be deemed as 'my losses as a direct result of Argos' unlawful act' i.e. misselling. My first point of contact was an indifferent and dim-witted so called 'customer service advisor' (a term used loosely..) with an attitude. Eventually I got to speak to a 'manager' who lacked any form of empathy, communication skills or even a basic understanding of the law. The 'manager' eventually refunded money for the product but no compensation as apparently he didn't like the way I was taking to him. Of course from my POV I had already been missold, inconvenienced, suffered financial loss and was now putting up with this so called 'manager' attitude so it is unlikely that I would be entirely amiable.. Given my experience and their attitude to customers it isn't unreasonable to think that Argos are also misselling other products”

Helpful Report

Posted 8 years ago

“Attempted to order two products (in stock at my local store) on the website, opting to pay by PayPal, after providing my PayPal details Argos website said please wait with an animated blue circle. Waited 10 minutes and nothing. PayPal emailed to say "Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source." I phoned Argos customer service who were useless and said nothing they could do and asked if I wanted to pay over the phone which I do not like doing for my security. I tried to process the order again which was still in the basket, again after selecting PayPal and entered my details the website stalled. Presuming it was a PayPal issue I went through the standard card payment option, but that also had the same failure. I took the printed PayPal email which had the items numbers listed to the store to buy manual instore, e cashier said that one of the item was out of stock, I told her that perhaps it was reserved by my order attempt buy she could see that there were no stock within the store and hadn't ben for a while. (perhaps this is why the website kept stalling - it had two stock readings, the first inaccurate reporting in stock for placing and order, the second accurate not accepting the order?) I paid on my card for the single item that was in stock and left the store three days later my card is declined for a transactions I knew I had funds for, checking with the bank they had issued authorisation (reserved the money) for both the PayPal transactions and the standard Argos online transaction. They could not release the money back for me to use as Argos could demand it when they wanted s they had issued authorisation numbers. I phoned Argos who were very unhelpful and ended up transferring me to PayPal who gave the same response as the bank refusing to cancel the transactions incase Argos wanted the money. I started a Chat with Argos and the first member of Staff was completely clueless demanding a card number for the PayPal transactions where no card details are shared with retails - I explained that is the whole point of PayPal that the card details are kept securely and just instructions are sent to the retailer that payment had been deposited in the account, I even explained that if someone had bought something from on eBay I would have PayPal balance that I can then use for payment or pay directly from my bank account but "Natasha" was having none of it. I demanded to speak to a manager who accepted that a PayPal transaction didn't include any card details, he took the PayPal transactions IDs but claimed Argos wouldn't do anything with them for three days minimum. I asked how I should buy food for my baby in the meantime, but he claimed Argos did not have any responsibility to the fact that they had reserved all available funds from my bank. I will never ever buy from Argos again, the website even today shows the two items still claimed instock as my basket never "checked out". I believe an Argos programing flaw caused the problem, and Argos were in no hurry to resolve the issue even when explained that it had serious implications.”

Helpful Report

Posted 8 years ago

“Order mid-sleeper bed, first it should be delivered on 3rd of march but they changed it to 9th of March which is fine as these things happen . But when it came i asked driver to put in the room but he refused straight away without looking to room and leave it in doorway which is against the health and safety . Its heavy and not possible for one person to move (as it clearly state 2 person handling).I have autistic kid in home and moving around is already a issue . Now some one from Argos ring me a try to refund delivery charges ( hang on minute i am not here to wave off the delivery charges). Argos should more careful about health of safety with their deliveries to customers rather then about their driver only.I just wondering what they do to old and disable people. I don,t think i would buy anything of Argos again. I know the fact it would be big deal for Argos. But hope management should consider some policies in their next meeting about this. But Very poor”

Helpful Report

Posted 8 years ago

“I am furious. I received an email from Argos saying my order would be delivered by their "trusty courier" today "between 7.30am - 9.00pm." Having stayed in all day with no sign of the delivery I called them up, only to be informed that my parcel would not be delivered today after all, as Yodel (the outsourced delivery company) had failed to collect my parcel. So now the saga continues tomorrow. Seriously advise others to use Ikea, where they actually give you a 4 hr time slot (which they actually stick to) instead.”

Helpful Report

Posted 8 years ago

“My item delivery was delayed and because it was part of a package I got no tracking number and since there is no letter box in my address I can't track the item. I have received 0 help from the Argos team and in one case they made it sound like it's my problem. Absolutely horrible service and they have still haven't resolved my issue.”

Helpful Report

Posted 8 years ago

“Reciet's don't mean shut! ! I bought a laptop for £400 pound that didn't work and would not accept my email address and ran so slow even when not online. Only the next day we took it back to be roodly be told to take our goods and there is nothing they will do. No refund no exchange no nothing just a rood manager. When we refused to leave the shop without some sort of repayment they called the police saying we were intimidating all the staff and the other shopper. We had our children with us at the time and they were still really rood and aggressive with there words towards us in front of them. We just like most people work extremely hard for our money and all we wanted was to get a full refund or even exchange the laptop. Argos is a joke and we will never spend a penny there again and we will make sure everyone knows what a absolute scam that they are running. Don't buy electrical in that note dont buy anytjing from these companies as when they break down even within your cover dates they will send you on your way without even so much as a penny of your money back. All they are doing is lining there pockets with our money as long as there making money nothing else matters what a discrase!!!”

Helpful Report

Posted 8 years ago

“I paid £320 for a small double bed which should of been delivered last Saturday, after a few delivery problems they delivered the bed. Its the cheapest mattress you could get, my son says its like "lying on the floor" there is no comeback at all with the mattress from Argos, I was even told "it could take a long time to get used to a new bed. Very unhappy.”

Helpful Report

Posted 8 years ago

“My advice is NEVER EVER order a delivery from Argos. It DOES NOT matter if you have prepaid for a time slot. Two deliveries due to be here this week have not arrived, i was never sent a text once to tell me that my order wasnt going to arrive, it took me to call them numerous times to finally find out at gone 8pm my order just isnt coming. Two whole days off of work, and by the way i only got £50 compensation for two whole days off of work and more importantly two whole days of my life stripped off of me because the delivery men cant do their job. Useless. If you want to compensate for more it is a long winded process of which I worry you wouldnt be listened to and compensated for fairly, let alone i have no time for this. So I felt i had no choice but to accept a small fee of £50 for a terrible two days of time wasting terrible customer service.. Never again.”

Helpful Report

Posted 8 years ago

“this is what i sent to argos I ordered a wardrobe and chest of drawers for my little girl on the 14th Feb 2017 with delivery booked in for the 27th Feb between 6 & 8pm. On the day of delivery I was sent a text message saying your delivery is ready and on its way, your driver will ring you etc... This was at 7 am. At 9:20am I was sent another text message saying the delivery as not coming and to ring a number. I did so and was told the furniture was discontinued and not on the lorry. Apparently you only found out today. I asked about getting the money back and was told it would be back in 5 working days. I also asked about compensation as we will now have to find another set of furniture and my daughter who will have to go on without anywhere for her clothes until we can find a replacement. I have had to cancel appointments happening tonight (27th Feb) to be able to be at home for this delivery. This is unacceptable and very bad customer service. If a product was discontinued why are you still adverting/selling it on your website? And if you are not adverting/selling it now then you knew before today that it would not be coming and could have informed me giving me time to rearrange any appointment changed. Again this is unacceptable. I have used Argos for many years and have never had any problems before. This had really effected my opinion of Argos and it customer care.”

Helpful Report

Posted 8 years ago

“I ordered a £300 bed from Argos and was given a delivery time of 3 weeks. 3 weeks passed and the bed arrived, unfortunately we were given half of the bed we wanted and the other half was a completely different bed. I phoned Argos to complain about this and to get them to bring me the correct section of the bed that we were missing. Unfortunately we were told we wouldn't be able to get the correct part of the bed until 4 weeks time. I now have to wait another 4 weeks due to their stuff-up and it is totally unacceptable. Poor service. They couldn't offer us any other solution at all. Won't be ordering from them again.”

Helpful Report

Posted 8 years ago

“Please, be aware that if you are interested in purchasing anything from the store and have everything on their free credit option, well, be aware that you may be told to go back home and wait for 7 to 10 days to know if you are eligible for a credit, so not only your plans have changed, in my occasion I went to purchase goods for my partner birthday which I ended to purchase there and then, but you will still have to spend your time and petrol to get back home. Very annoying, so before you think to purchase in store make sure, first to have a credit check report from an independent agency, then hope for the best, because I can tell you Argos twice have made such issue, where other entity did not. So use Argos as price reference then go to John Lewis so you can price match and enjoy there offers instead. Cheers Marco”

Helpful Report

Posted 8 years ago

“We were supposed to have a delivery today so we've made sure we are in for the whole day and got up at 7am waiting for it. We received a call at 11am to say the item isn't being delivered as they don't have the item in stock at the moment! It's disgusting - customers should be told in advance if there is a problem! I will NEVER be buying from the again!”

Helpful Report

Posted 8 years ago

“The customer service I received from Argos was appalling. When speaking to advisors over the phone from their contact centre they all give out conflicting information. I purchased an all in one printer once I utilised it I realised it didn't copy a full A4 sheet and would cut off the borders which meant the printer was useless to me. I spoke to advisors over the phone and they said I could take it back to store with my receipt. When I did the Manager refused as there wasn't a fault with it. I explained that their helpline said I could. She still refused. I even explained that no where does it state on the box or in their catalogue that the product would do that.They still refused. The printer is useless to me. I find Argos and their policie too rigid and not in the interest of the customer. I have been a long time loyal customer of Argos but never again would I step foot in a store again. They have lost me as a customer and I would take my custom elsewhere where it is valued.”

Helpful Report

Posted 8 years ago

“Home delivery service very rude and deliberately didn't carry out their job....drove off in their van laughing. My elderly parents had bought their new fridge freezer from Argos because they advertise that they deliver the new appliance and take the old one away. The delivery men did arrive with the new item on time, but the trouble started when they had to take the old one away. The old appliance had been emptied and cleaned but was still in position in the kitchen. The men said they only had had 6mins per delivery and they couldn't remove it. Apparently it should have been positioned in the middle of the floor to take away, even though nobody had mentioned this previously. That fridge freezer has been in and out of its place several times for repairs and my mother told them how to do it. (there is a knack and it's easy) They tried for a few seconds but refused to listen saying something about how they might rip the carpet and be in trouble and they'll need to go outside and phone their manager. Whilst they were on the phone to their manager my parents who are both over 70 rolled back the carpet and moved the fridge freezer into the middle of the floor for them (took less than 2 mins). By this time the truck drivers had started to get into their van, my mother went after them to say the old appliance is out in the middle of the floor for them to easily take away but they laughed at her and drove off. She immediately phoned customer services and although they offered to refund the money for the old appliance uplift my mother was told that the reason the drivers didn't take it was because it was dirty and full of food! What a lie!! My mother had gone so far as to take the old shelves out so they weren't even in it........my dad saw it was clean and empty and so did the next door neighbour who heard the ruckus and came in to see what was going on. Absolute disgrace....the drivers were not only useless and rude, but deliberately lied to cover themselves. And the reason is probably because they were on a ludicrously tight schedule designed by some manager who should know better. Terrible customer service. Will never set foot in Argos ever again.”

Helpful Report

Posted 8 years ago

“I rang my local argos store were just over 1 month ago I bought an pre owned iPhone with 1 year warranty! when contacting the store I was told by a member of staff that they only covered a month and I had to take it to Apple. So the next day I travelled about 45 miles to my nearest apple store and they told my they did not cover pre owned phones. So I came back to my local argos and after a bit of fuss they admit that they were wrong and offer me a full refund. Badly trained staff”

Helpful Report

Posted 8 years ago

“Waited all day 28/01/17 after being told delivery of television would be between 07:30 and 21:00. Delivery never materialsed and no imformation as to why. Ater phoning customer service at 21:45 was told television had been semt to wrong depot for delivery and delivery would now be Monday 30/01/17. Phoned again Monday to as ertain what time i could expect delivery and was gold it was still at wrong depot and would not be delivered today (Monday). Was then informed that another television would be despatched and would be delivered Tuesday 31/01/17 although the time span for delivery would still be 07:30 to 2100, so another potential day wasted waiting for Argos to deliver. Not a happy bunny.”

Helpful Report

Posted 8 years ago

“From not fulfilling their Fast Track promise to delivering THREE damaged and filthy mattresses(dragged along a warehouse floor then packaged?), Customer Services could not have cared less. Do yourself a favour and AVOID Argos, a waste of time and your money with seriously questionable products and "service". Never again. Oh, AND they only accept positive reviews on they'd website. How very dishonest and misleading. I wonder why?!!”

Helpful Report

Posted 8 years ago

“I reserved a board game for my kids and it was in stock.5 minutes later i went to store to buy it and the receptionist said it out of stock even though i reserved it. don't be misleaded by it being reserved because people can still take your product and thats what i found out a few days ago.today i got a message saying that someone in argos cancelled my reservation and i was furious that they did that and now they don,t sell the product anymore so i have to buy it elsewhere.i used to get everything from Argos but this has turned me down.”

Helpful Report

Posted 8 years ago

“if you buy something from the Argos store, please make sure the item was not opened from customers returned. Because I want to return the item, stuff told me I used the item, but the problem is they sold me something opened and used by someone and then I am not the honest person here. And I was treated rude by the store manager because the something I did not do.”

Helpful Report

Posted 8 years ago

“The website is good but the people who administer it need the boot quite frankly. I've spent an hour searching for lap-tops on their website. Everything is out of stock and unavailable for home delivery. The message is simple - if you don't have it, don't advertise it for sale. Stop wasting everyone's time and employ someone who can effectively administer your website effectively”

Helpful Report

Posted 8 years ago

Argos is rated 2.7 based on 4,024 reviews