Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,040 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is what i sent to argos I ordered a wardrobe and chest of drawers for my little girl on the 14th Feb 2017 with delivery booked in for the 27th Feb between 6 & 8pm. On the day of delivery I was sent a text message saying your delivery is ready and on its way, your driver will ring you etc... This was at 7 am. At 9:20am I was sent another text message saying the delivery as not coming and to ring a number. I did so and was told the furniture was discontinued and not on the lorry. Apparently you only found out today. I asked about getting the money back and was told it would be back in 5 working days. I also asked about compensation as we will now have to find another set of furniture and my daughter who will have to go on without anywhere for her clothes until we can find a replacement. I have had to cancel appointments happening tonight (27th Feb) to be able to be at home for this delivery. This is unacceptable and very bad customer service. If a product was discontinued why are you still adverting/selling it on your website? And if you are not adverting/selling it now then you knew before today that it would not be coming and could have informed me giving me time to rearrange any appointment changed. Again this is unacceptable. I have used Argos for many years and have never had any problems before. This had really effected my opinion of Argos and it customer care.”

Helpful Report

Posted 8 years ago

“I ordered a £300 bed from Argos and was given a delivery time of 3 weeks. 3 weeks passed and the bed arrived, unfortunately we were given half of the bed we wanted and the other half was a completely different bed. I phoned Argos to complain about this and to get them to bring me the correct section of the bed that we were missing. Unfortunately we were told we wouldn't be able to get the correct part of the bed until 4 weeks time. I now have to wait another 4 weeks due to their stuff-up and it is totally unacceptable. Poor service. They couldn't offer us any other solution at all. Won't be ordering from them again.”

Helpful Report

Posted 8 years ago

“Please, be aware that if you are interested in purchasing anything from the store and have everything on their free credit option, well, be aware that you may be told to go back home and wait for 7 to 10 days to know if you are eligible for a credit, so not only your plans have changed, in my occasion I went to purchase goods for my partner birthday which I ended to purchase there and then, but you will still have to spend your time and petrol to get back home. Very annoying, so before you think to purchase in store make sure, first to have a credit check report from an independent agency, then hope for the best, because I can tell you Argos twice have made such issue, where other entity did not. So use Argos as price reference then go to John Lewis so you can price match and enjoy there offers instead. Cheers Marco”

Helpful Report

Posted 8 years ago

“We were supposed to have a delivery today so we've made sure we are in for the whole day and got up at 7am waiting for it. We received a call at 11am to say the item isn't being delivered as they don't have the item in stock at the moment! It's disgusting - customers should be told in advance if there is a problem! I will NEVER be buying from the again!”

Helpful Report

Posted 8 years ago

“The customer service I received from Argos was appalling. When speaking to advisors over the phone from their contact centre they all give out conflicting information. I purchased an all in one printer once I utilised it I realised it didn't copy a full A4 sheet and would cut off the borders which meant the printer was useless to me. I spoke to advisors over the phone and they said I could take it back to store with my receipt. When I did the Manager refused as there wasn't a fault with it. I explained that their helpline said I could. She still refused. I even explained that no where does it state on the box or in their catalogue that the product would do that.They still refused. The printer is useless to me. I find Argos and their policie too rigid and not in the interest of the customer. I have been a long time loyal customer of Argos but never again would I step foot in a store again. They have lost me as a customer and I would take my custom elsewhere where it is valued.”

Helpful Report

Posted 8 years ago

“Home delivery service very rude and deliberately didn't carry out their job....drove off in their van laughing. My elderly parents had bought their new fridge freezer from Argos because they advertise that they deliver the new appliance and take the old one away. The delivery men did arrive with the new item on time, but the trouble started when they had to take the old one away. The old appliance had been emptied and cleaned but was still in position in the kitchen. The men said they only had had 6mins per delivery and they couldn't remove it. Apparently it should have been positioned in the middle of the floor to take away, even though nobody had mentioned this previously. That fridge freezer has been in and out of its place several times for repairs and my mother told them how to do it. (there is a knack and it's easy) They tried for a few seconds but refused to listen saying something about how they might rip the carpet and be in trouble and they'll need to go outside and phone their manager. Whilst they were on the phone to their manager my parents who are both over 70 rolled back the carpet and moved the fridge freezer into the middle of the floor for them (took less than 2 mins). By this time the truck drivers had started to get into their van, my mother went after them to say the old appliance is out in the middle of the floor for them to easily take away but they laughed at her and drove off. She immediately phoned customer services and although they offered to refund the money for the old appliance uplift my mother was told that the reason the drivers didn't take it was because it was dirty and full of food! What a lie!! My mother had gone so far as to take the old shelves out so they weren't even in it........my dad saw it was clean and empty and so did the next door neighbour who heard the ruckus and came in to see what was going on. Absolute disgrace....the drivers were not only useless and rude, but deliberately lied to cover themselves. And the reason is probably because they were on a ludicrously tight schedule designed by some manager who should know better. Terrible customer service. Will never set foot in Argos ever again.”

Helpful Report

Posted 8 years ago

“I rang my local argos store were just over 1 month ago I bought an pre owned iPhone with 1 year warranty! when contacting the store I was told by a member of staff that they only covered a month and I had to take it to Apple. So the next day I travelled about 45 miles to my nearest apple store and they told my they did not cover pre owned phones. So I came back to my local argos and after a bit of fuss they admit that they were wrong and offer me a full refund. Badly trained staff”

Helpful Report

Posted 8 years ago

“Waited all day 28/01/17 after being told delivery of television would be between 07:30 and 21:00. Delivery never materialsed and no imformation as to why. Ater phoning customer service at 21:45 was told television had been semt to wrong depot for delivery and delivery would now be Monday 30/01/17. Phoned again Monday to as ertain what time i could expect delivery and was gold it was still at wrong depot and would not be delivered today (Monday). Was then informed that another television would be despatched and would be delivered Tuesday 31/01/17 although the time span for delivery would still be 07:30 to 2100, so another potential day wasted waiting for Argos to deliver. Not a happy bunny.”

Helpful Report

Posted 8 years ago

“From not fulfilling their Fast Track promise to delivering THREE damaged and filthy mattresses(dragged along a warehouse floor then packaged?), Customer Services could not have cared less. Do yourself a favour and AVOID Argos, a waste of time and your money with seriously questionable products and "service". Never again. Oh, AND they only accept positive reviews on they'd website. How very dishonest and misleading. I wonder why?!!”

Helpful Report

Posted 8 years ago

“I reserved a board game for my kids and it was in stock.5 minutes later i went to store to buy it and the receptionist said it out of stock even though i reserved it. don't be misleaded by it being reserved because people can still take your product and thats what i found out a few days ago.today i got a message saying that someone in argos cancelled my reservation and i was furious that they did that and now they don,t sell the product anymore so i have to buy it elsewhere.i used to get everything from Argos but this has turned me down.”

Helpful Report

Posted 8 years ago

“if you buy something from the Argos store, please make sure the item was not opened from customers returned. Because I want to return the item, stuff told me I used the item, but the problem is they sold me something opened and used by someone and then I am not the honest person here. And I was treated rude by the store manager because the something I did not do.”

Helpful Report

Posted 8 years ago

“The website is good but the people who administer it need the boot quite frankly. I've spent an hour searching for lap-tops on their website. Everything is out of stock and unavailable for home delivery. The message is simple - if you don't have it, don't advertise it for sale. Stop wasting everyone's time and employ someone who can effectively administer your website effectively”

Helpful Report

Posted 8 years ago

“A few weeks back I received an integrated dishwasher from Argos. The Bush DWINT125SS Full Size Dishwasher - Stainless Steel. 542/9246 However, I was not expecting an integrated dishwasher. The product page nowhere states that it is an integrated dishwasher. And the product picture shows the door fully down, so there would be no clues there either. So I spent the last hour on telephone support getting thrown around from one department to the next. I was asked twice for my order number (which was not provided on my eReceipt), my postcode (which they could not locate), and finally the card I used for the transaction. The first customer service rep, tried to lay the blame on me by saying that if I scrolled down to the bottom of the product page I'd see that the dishwasher I wanted says "Designed to be built in." I am honestly annoyed that this was put back on me as my own fault. All of the Bush dishwashers, except the slimline ones, say "designed to be built in", so are they all integrated and it's up to the customer to figure it out or do the customer service reps not know what they're talking about? Of course not. The Integrated ones clearly say "integrated" on the prodict title. The normal ones do not. The second customer service rep, gave me a fake customer complaints email address. customercomplaints(@)argos.co.uk does not exist... There is nowhere on the product page that describes the machine I bought as integrated. There is major confusion here. That Bush model needs "integrated" put into its title. You also need to inform your staff that "designed to be built in" is not the same as "integrated", and that a simple apology is due, instead of laying blame on the customer, when the customer is not at fault. I called them to come and collect it. We had to wait 6 days before a day was available. The delivery man called us only once on the morning of the pick up, but my wife was busy with kids and chores, and missed the call. She called back when she saw the missed call but he said it was too late. We'd have to rearrange a pick up. We have now been stuck with an unwanted machine in the middle of our small kitchen for more than a week. We decided to go and order another machine (The Bush DWFSG146W Full Size Dishwasher - White (532/6710)) in the meantime to save time, as we are quite anxious to get one as we have small kids in the house and we are both very busy with them and with work. Big mistake. This is the now the second dishwasher in a row that I have bought from Argos that is faulty. It's almost unbelievable! The first one is now sitting in my shed, uncollected. The second one is sitting in my kitchen, installed, but with a door jammed. I've actually damaged it trying to open it. The first one was incorrectly labelled on the website. This one is just plain faulty. Again, customer service was atrocious. One man actually cut me off mid sentence and transferred me. There simply is no channel to voice my complaints with Argos. No one wanted to listen to my very valid complaints. I don't blame them. They probably have horrible floor managers breathing down their necks to keep up the pace and get through the calls ASAP. It seems they just wanted to tick off the boxes on their list and get me moved somewhere else. I got moved around (again) to the same departments twice, before it was finally decided what was going to be done. They suggested I get the machine returned, but the next available pick up date in 3 weeks away! Can you believe it? 3 weeks! So my only other option was to have a repair man come and look at it. The closest authorized repair man they have is 2 hours away, so I doubt he'll be out any time soon either. I'm just going to have a local handy man come and look at it. It looks like it can be fixed, it's just the hassle and bother I've had to go through, with zero sympathy from a company that is only interested in my wallet. Update: A local handyman was out in 10 minutes and quickly identified the problem with the second machine. The base of the door is too wide on one side. It seems the screw hole was drilled just a little to wide and now the door gets jammed when trying to open it. This machine should never have passed quality control. Shame on Bush and shame on Argos. I now have a damaged machine (that at least can wash dishes and has a proper door) that I paid good money for. But I'm honestly to tired and fed up to have it replaced. I will definitely be spending my money elsewhere in the future. At least for white goods. I need to be able to see the machine I am buying. And while buying local costs more, I will be assured a better buying experience, friendly staff, and quick replacement and return should the need arise. Well worth the extra money. I thought I would be saving with Argos, but the money I saved was not the worth the weeks and weeks of frustration and headaches.”

Helpful Report

Posted 8 years ago

“Ordered a product on line, given 13th January as date to collect.Went to collect it on the 14th to be told no it was not there,then that the order was "Incomplete"After a lot of back and forth they said I could cancel the fast track order and reorder instore.What annoyed me was the lack of an apology.How can an order of an Oral b toothbrush be incomplete?”

Helpful Report

Posted 8 years ago

“ARGOS SENT ME A £5 VOUCHER TO REDEEM ONLINE, BUT UNFORTUNATELY IT WOULD NOT ACCEPT IT. WHEN I PHONED CUSTOMER SERVICES THEY SAID THAT THEY WERE HAVING PROBLEMS WITH THE ONLINE VOUCHERS BUT IT WOULD BE ALRIGHT TO TAKE THE CODE IN STORE AND IT WOULD BE DEDUCTED FROM MY BILL AT THE CHECKOUT (WRONG) . I WAS TOLD I WOULD HAVE TO PAY THE FULL PRICE AND THEY REFUSED TO ACCEPT THE VOUCHER AFTER BEING TOLD BY CUSTOMER SERVICES IN WOULD BE OK. I TOLD THE STAFF I HAD SPENT TIME AND MONEY GETTING TO THE STORE AND COULD THE STAFF WENT TO TALK TO THE MANAGER (WELL THAT WAS A WASTE OF TIME) THE MANAGER DID'NT EVEN SHOW A FACE, AND WAS TOLD A DEFINITE NO. ARGOS CUPAR YOU ARE A WASTE OF TIME.”

Helpful Report

Posted 8 years ago

“£5 Voucher”

Helpful Report

Posted 8 years ago

“I made a mistake when ordering 3 mattresses and one was the wrong size. I was told by customer services to take it back and swap it, I explained it was unpacked. They reserved the bigger one for me. the manager then refused to take the wrong one back and said they were 'always' having trouble with customer services giving the wrong advice. Store manager called customer services to get 'authorisation' to take the item back to be told there was no record. Beware of using the 'chat' facility as it is deleted when you log off, use the phone as they record the conversation (and so can you). Even explaining that there was little chance of seeing the item was the wrong size without unpacking didn't cut any ice and it was up to the store manager to use their discretion. They said my mistake wasn't their problem and they had a business to run, I say show me a business that does not experience customer mistakes; it is how you deal with them that keeps people coming back. They appear to be trying to go up market with the new 'Collection', pity the customer service doesn't match up. Don't buy from Argos, they will make YOU pay if you make a mistake, even if the item is unused and resellable.”

Helpful Report

Posted 8 years ago

“Terrible experience. One false keystroke cost me 100 pounds. Dire customer “service”. They don´t allow cancelation of duplicated orders but won´t say this and prefer to waste customer time and energy on endless e-mails. They have defrauded 100 pounds from me and I will never order anything from them again. The company is on a moral par with petty criminals.”

Helpful Report

Posted 8 years ago

“If I could give zero customer service I would. Bought a cross trainer it came with broken parts. Went to tell them. I took pictures. And I took the broken light parts (i couldn't take the broken heavy ones). They told me they won't help me unless I return the whole thing. I reached out to them on twitter, they wanted to give £10 voucher to keep it and it would take 7-14 today to arrive. Before that I bought a scale and it wasn't working. They sell a lot products that don't work so be aware !! And their customer service is horrible”

Argos 1 star review on 10th January 2017

Helpful Report

Posted 8 years ago

“On the 30th Nov I placed two fast track orders FT769408 & FT769410 the order was for Amazon Fire TV Stick 2 × 5 . As the order was FT it had to be paid immediately, which I did via PayPal I received the order confirmation by text that they were ready to collect . On arriving at the store I collected the first order FT769408 then I told them had another one to collect, on giving them the order number FT769410 the lady serving me said that one customer only allowed 5 hence she needs to check with her manager (who was at the end of the counter) he said I am sorry but it's 5 per customer . He said he would cancel the order on the system and that I would receive a refund in the next 3 to 5 working days ,I kept a look out on my accounts (paypal/bank) when till the 10 Dec I did not receive no refund I tried contacting argos customer service (there was chat available so I tried that first time the advisor said they would not be able to help me ) so I called the service line spoke to someone WHO THEN STARTED THE REFUND PROCESS ( I am surprised at this ,if I did not call there would have been no refund) Then a few days later I get a partial refund of £99/- in my PayPal account, I was surprised at this as I was not allowed to buy the second order then why is it that the whole refund is not getting processed £124.75/- I called the CS again and they told me it's partial as one was collected on this order (which I don't understand as if one customer is allowed 5 then why give me 6 and if you giving me 6 then why not the whole 10. The CSA was very kind she said I am sorry for the inconvenience will speak to finance get this sorted and will put in a voucher for goodwill gesture (this was last week) I checked my accounts this afternoon still nothing on calling the CS they told me they can't do anything as I need to speak to your paypal team ( who he transfered me to ) but they did not even pickup and the call was dropped. I even made a complaint on the phone to the complaints department to look into this (they said someone will call me back in 48 hours ,lol its been 10 days to that ) my complaint ref number is 15812773. I checked my argos account and tried to see manage my orders and I am surprised IT SAYS YOU HAVE COLLECTED ME ON BOTH ORDERS (how is that possible ,when everyone I speak with says themselves only 5 per customer and since the orders were collected in store that can be ensured. I am really disappointed with this purchase of mine with argos and (WILL SPREAD THE WORD) because of argos I have been out of pocket at this festive season ( I had bills to go out ,shopping to do but because of that money not being there was helpless ) I WOULD LIKE EVERYONE READING THIS TO BE AWARE OF THE DODGY DEALING ARGOS IS PLAYING (taking double money out nor refunding if you don't look out ) Better shop On EBAY (more reliable ,money back Gaurantee) Thanks”

Helpful Report

Posted 8 years ago

Argos is rated 2.7 based on 4,040 reviews