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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Advertise a national delivery service but then to be told its a local delivery service and that they do not deliver nationally and stock is only held in local hubs as per e mail from chairman office . Thank you for your email. I have been asked to respond as my colleague is out of the office. I was concerned to learn of the issues you have had with your order and our customer services and I wanted to offer my personal apologies for the disappointment this will have caused. Please rest assured that this matter will be dealt with in accordance with the seriousness that it deserves. I have emailed the Home delivery manager to enquire about this issue and he has advised that it is due to the item being available through the local hub 2 home delivery system and this is where if the item is available in a Hub store it can be delivered locally. This is separate to our Nationwide home delivery service as it can be delivered same day. As I certainly do not wish for this experience to be the benchmark through which you judge our service levels, I would like to send to you a Gift Card valued at £20.00 that I truly hope you will enjoy spending with us at your leisure. Can you instruct me as to where you wish for your Gift Card to be sent? Once again, I am sorry that this incident arose, however I thank you for taking the time to bring it to our attention and for affording me this opportunity to rectify your disappointment. I look forward to your reply so that I may action the necessary response immediately. Kindest Regards Kim Mills Director’s Office ( 01908 789171 *Kimberley.Mills@argos.co.uk
Helpful Report
Posted 8 years ago
Made an order didn't come on delivery day after 2 weeks. Then a supplier was mentioned to give a delivery slot which never happened. Asked for a refund callEd back and this was never done.
Helpful Report
Posted 8 years ago
Absolutely livid with the total lack of service provided. Reserved a tree on line today, received confirmation info and advised ready to collect after 4pm. So off I go with two excited kids to collect our tree. Go to the pay for reservation machine to be advised (in short) to go to customer service. After half a hours wait (as only one advisor dealing with one customer) I give up and go to the till. Woman takes details and advises me information may not be updated on machine. She then makes a phone call and after advises me tree is at another store. To cut a long story short she then arranges delivery to my home address for between 7-10. Ok. Sorted..:or so I think. So I let the kids stay up to wait for promised tree and at 9.55 I have the feeling there is some delay. I call customer service, spoke to a gentleman called Mathew who informed me my order had been cancelled!!!!! Beyond fuming he says he will look into it. Apparently my order had been cancelled as there is no tree?! So Argos took my cash, had my kids waiting, didn't even have the courtesy to call and advise me of issue. I'm then advised I can have a refund but as I paid by cash a cheque would have to be issued. What a total and utter joke. I will be going into store tomorrow. Hope Argos is proud of their appalling service, lack of customer service and most importantly upsetting my two kids. Total fail ????
Helpful Report
Posted 8 years ago
(Christmas Time) I Turned up 3 minutes after closing time (6PM, I thought they were open until 8PM on a Saturday) to be told, "Sorry We Are Closed" even though people were still standing around cataloges ordering stuff. I explained I'm only here to collect an ebay item and will be in and out in 60 seconds. Once again the reply was "Sorry We Are Closed" I pleaded a third time "No, we are closed" I turned away wishing her a Merry Christmas! Guess what one of my New Year resolution will be? Argos and their uninterested staff deserve what's coming to them!. Steve
Helpful Report
Posted 8 years ago
During recent "sale", I found a GoPro action camera discounted by £100. Great ! I'll buy it I thought, however it was sold out in every store throughout the UK. Gutted. I kept on checking for this item but no joy. Until !! the day the sale ended , there it was, incredibly it was in stock at the full price !!!!! BEWARE OF ARGOS FALSE SALES !!!!!!!!
Helpful Report
Posted 8 years ago
Dont ever order from argos they are quick enough to take money off you then dont deliver your items then when your supposed to get a refund they dont even give you one been waiting now five days for my money back to be told i gotta wait another three days piss taking cubts
Helpful Report
Posted 8 years ago
It is pointless buying a replacement voucher from Argos. If you have a problem with your purchase and your local store is out of stock, Argos expects you to drive to whoever might have the item in stock. They will make no effort to replace the item or to ease any inconvenience.
Helpful Report
Posted 8 years ago
I've bought a Christmas tree and it was faulty. Even though I've bought a replacement voucher with it Argos expects me to drive 80 miles to collect it because there is no stock locally! That is poor poor service
Helpful Report
Posted 8 years ago
Embarrassing I ordered an expensive item that should have arrived the day after at the time established. It never happened. At 10pm I received a mail and a text saying that the delivery was not possible. The day after I called the costumer service asking what happened and if we could reschedule the delivery. I find out that my order was completely cancelled without my permission and I should re order it again by phone or via web. They also told me that they would refund me in 5 working days. This is happened one week ago, and still my money are not back.
Helpful Report
Posted 8 years ago
Everything went wrong!! Worst customer service ever received!! Called customer service and were put through to the the most rudest advisors twice! Product broke within 30 days of purchasing, went to the store to get a replacement, was told to ring the company as that was their policy, company said that it would be fine to exchange and that Argos should of done so, returned to Argos and was told that we needed a reference to state this manager would not exchange due to 30 day period ending no other alternative but to return home and get a reference number again, when called Argos customer services to complain, would not be put through to a manager and advisor was very rude and had no customer service skills at all, was very obnoxious and disrespectful! Rang product company to get a reference and told them the experience we received they informed us that the reference had no value, we will not be using Argos ever again and would advise anyone to avoid this company through the service we received
Helpful Report
Posted 8 years ago
I went into Tamworth branch today and bought a tea for two as a gift after paying I was told you will have to wait upto 2 weeks to activate it. I said this is a Christmas present so I will have a refund and by them something else I was asked for my debit card to do the refund I said as it was a debit card I will have the £30 in cash she said I will get a manager then a person who said she was training manager also said no refunds in cash? I reminded her of the credit consumers act were it states if paid by debit card a cash refund can be done as the money has left the customers bank account I was then told to leave the shop and banned me and said go away I was recording the whole thing on my phone her name was Claire attic I have since made a formal complaint to customer services and am claiming the money back from my bank. All I can say is DO NOT SHOP WITH ARGOS ITS NOT A NICE place And staff are clearly not trained properly. J williams
Helpful Report
Posted 8 years ago
I went into Tamworth branch today and bought a tea for two as a gift after paying I was told you will have to wait upto 2 weeks to activate it. I said this is a Christmas present so I will have a refund and by them something else I was asked for my debit card to do the refund I said as it was a debit card I will have the £30 in cash she said I will get a manager then a person who said she was training manager also said no refunds in cash? I reminded her of the credit consumers act were it states if paid by debit card a cash refund can be done as the money has left the customers bank account I was then told to leave the shop and banned me and said go away I was recording the whole thing on my phone her name was Claire attic I have since made a formal complaint to customer services and am claiming the money back from my bank. All I can say is DO NOT SHOP WITH ARGOS ITS NOT A NICE place And staff are clearly not trained properly. J williams
Helpful Report
Posted 8 years ago
Having ordered a product on Monday to be delivered that night, I didn't receive it on the Monday or Tuesday. On Wednesday I was told the money would be automatically refunded and I would be contacted that day - got no communication from their customer service team, only an in-store member of staff. I had to then re-order the product, wait two more days for delivery but one week later I've still not got my original refund. Turns out I was never processed so if I hadn't followed it up in-store, I would never have received the refund at all. The staff were useless and disconnected. Can't stress enough how much time I wasted waiting in for the delivery, speaking to incompetent members of staff, waiting around in a store for something to be resolved or (and I still am) waiting for my money to be refunded. If I ever think about returning to Argos to shop it will be with a great deal of trepidation - my loyalty to the store is non-existent, my overall impression of their customer service is poor and I'd say the only reason to shop with that retailer will be based on price, not customer experience.
Helpful Report
Posted 8 years ago
Hugely disappointing product, followed by equally disappointing service. A serious fault with the handle resulted in a hospital visit for my 8 month old baby. Although still well within the warranty period, Argos's response was to direct me towards the manufacturer, who in turn completely resolved themselves of any responsibility, and directed me back to Argos. I would very strongly dissuade anyone from purchasing this sub-standard buggy. Fobbed off with a 'copy and paste' go away email from the manufacturer. Argos, although sympathetic in their correspondence, refused to remedy the issue and refund or provide an alternative buggy.
Helpful Report
Posted 8 years ago
I ordered a gift i needed for sunday on Friday as there was an option of next day delivery to arrive on Saturday at an extra cost. I got an email and text confirming their trusty courier (really yodel???) would deliver saturday. I was waiting at home all day on saturday for it not to arrive. When i called on Sunday after 20 mins waiting (at my extra cost ), the chat option was even longer 'ironic they advertise they will get back to you in a flash' i was told it seems it had not left yodel to go to the local depot 'it wont be with you till tomorrow'!!!!! end of story. very very poor service, They could at least had the courtesy on Saturday to get in touch and let me know it was not going to reach me so i had time to make other arrangements
Helpful Report
Posted 8 years ago
Horrible service!!!! Ordered a sofa and was expecting it on Saturday. Was told it would arrive between 7AM - 9PM so I stayed home ALL day for it to never arrive! They said have to wait ALL day today (sunday) in hope that it might show up. Are they having a laugh?? Definitely not served by Argos or their hopeless currier service YODEL. Furious!
Helpful Report
Posted 8 years ago
I bought a Lenovo Tab 3 8 tablet in Argos' Black Friday event last week for a supposedly discounted price of £89.99. Just days after the event, the price is now £79.99. I saw that many retailers refused to participate in Black Friday, decrying this as nothing but a con. How right they were, and quite shocking too that one of the UK's biggest retailers would indulge in such a shabby practice. Needless to say, I returned the tablet for a refund and bought another one at the cheaper price.
Helpful Report
Posted 8 years ago
Everything went wrong,I started by purchasing a fridge freezer,paid for it then decided I wanted the old freezer removed,I contacted live chat( what a complete joke that was) I typed the whole story in to someone who was obviously a half wit and he just put me on to someone else,had to type the whole story in again,then I was told there was no way they could pick up the old freezer at short notice.( even though I had just purchased it on line approx. Four min. Previous to going on live chat. They would ask the delivery people as a favour to pick it up and they said yes.... I paid £368.00 for the fridge but if they picked it up the cost would be £528.00 but that would include my new fridge freezer as well. I politely told them to cancel the oreder and I then emailed argos to confirm cancellation. I was then contacted by phone to ask about cancellation,I went through the story again and I was told under no circumstances could they charge that amount,£14.99 would be the charge and they could do it for me if I didn't cancel the order. I agreed and and said I hope there would be no more mistakes or change of circumstance,they assured me everything would go ahead smoothly. I ordered the fridge on the 28 November and I was told it would take five days for delivery. I then received five identical messages confirming delivery date of 3 December,that was perfect. I then receive s a phone call from the delivery people telling me the earliest date available would be Thursday 8 December would be the earliest for my area. I told them to cancel the order as I was told five days max. I then wrote to argos to express my concerns and to cancel order for myself,at least expecting then to contact me with an apology.... No I got an email saying they have cancelled my order and I will have to wait up to five days to get my money refunded I have been online to AOL who will deliver my new fridge freezer on Monday,the difference between the two services is unbelievable, I will never shop at Argos again,I honestly don't think they have half an idea between all of them,VERY DISSATISFACTION ANS VERY DISSAPOINTED CUSTOMER. RUSSELL THOMS
Helpful Report
Posted 8 years ago
argos are a big con they put up laptops for £179 and they had none they just con people i searched the hole of the uk and did not find any of argos stores that had these laptops i,ll never shop with argos again they just con people
Helpful Report
Posted 8 years ago
Reserved a camera, couldn't get there the day I was supposed to, arrived the next day with reservation number to be told it had gone up £50.00. Never will I go there again.
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,024 reviews