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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Customer Service=Complete Crap! I didn't even want to award them with one star! I went to the store to return my mobile phone as it had a crack in the screen, which was not my fault. The lady took my phone to have a look and handled it very clumsily (she dropped it), this caused more cracks on the screen. I said that it still had warranty and she automatically said that I dropped it and so can not gain a refund or exchange, she damaged my phone even more by dropping it! I don't understand why I can't return my phone because of that! I asked if there were any other alternatives, she said that 'there was nothing to do about it'. They can't even offer alternatives or advice on what I could do next, it just seems to me like they don't even know their own products and recruit members for the heck of it. The woman was very rude and very assertive. There was also another person in front of me who was being served by someone else. She told me that she was never going to shop at Argos. Ever. I can see why now. I'm going to take her advice and never shop here ever again. I could find products that are sold more cheaper in other stores. Don't expect me to come back to buy from you lot.
Helpful Report
Posted 8 years ago
Had to wait 2 bloody months for a freaking refund for goodness sake on top you mislead people with the refund policy which has been noted to trading standards. a reminder: Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty. I would like a refund/repair/replacement."
Helpful Report
Posted 8 years ago
I ordered a large toy giraffe for my daughter through Fasttrack on 2 December. I was given a delivery in store of 7th-12th December. After 3 weeks, a visit to the store and several 20 minute calls later (17 of which I was queued listening to piped music), I was none the wiser where it was or when it would turn up, The last adviser told me it would arrive and was "At the hub and would be delivered shortly" and he cut me off. 7 hours later my bank informed me Argos had refunded the £76. No explanation and I was stuck without the gift my daughter wanted. Fortunately I found it on Amazon for £10 less and a next day delivery. Argos = ????. Amazon = ????????????????????... I won't use Argos again
Helpful Report
Posted 8 years ago
My Order ID: 1153194961 I recently ordered SAMSUNG 55KU6100 UHD SMART CURVED LED TV, and they have delivered damage TV out of the time they promised delivered. When I asked replacement they informed me that product is out of stock and will refund the total amount. Then when I asked to return it, the collection vehicle came several time out of the time that we schedule with Argos. Throughout this process, I had to call Argos more than 10 times to arrange collection and get my refund. Finally they agreed to offer me £30 compensation along with full refund. But unfortunately I did not receive neither refund or £30 compensation yet. Their customer service is really poor that no one can accept such poor customer service. CSR staff do not keep records properly and they do not communicate this record with delivery department and finance department. As per my experience Argos is the worst big retail company in the UK. Their price cheap, and also product and service are also very very cheap!!! Rubbish company that you need to decide wisely before purchase anything from Argos!!!!1.
Helpful Report
Posted 8 years ago
My Order ID: 1153194961 I recently ordered SAMSUNG 55KU6100 UHD SMART CURVED LED TV, and they have delivered damage TV out of the time they promised delivered. When I asked replacement they informed me that product is out of stock and will refund the total amount. Then when I asked to return it, the collection vehicle came several time out of the time that we schedule with Argos. Throughout this process, I had to call Argos more than 10 times to arrange collection and get my refund. Finally they agreed to offer me £30 compensation along with full refund. But unfortunately I did not receive neither refund or £30 compensation yet. Their customer service is really poor that no one can accept such poor customer service. CSR staff do not keep records properly and they do not communicate this record with delivery department and finance department. As per my experience Argos is the worst big retail company in the UK. Their price cheap, and also product and service are also very very cheap!!! Rubbish company that you need to decide wisely before purchase anything from Argos!!!!1.
Helpful Report
Posted 8 years ago
I ordered a now tv box with same day delivery 7pm to 10pm but not got my parcel yet or a text or email to let me know what's going on. Been sitting at home waiting in for nothing i'm very disappointed with Argos. I ordered this now tv box with sky movie passes for a great price but been let down. I'm out all day tomorrow so i wont be in that's why i had the same day delivery. Not Happy.
Helpful Report
Posted 8 years ago
Rubbish service. Ordered two tablets for delivery today between 7 and 10pm. Contacted them as the parcel never arrived to be told "it appears to be stuck in a certain state, sorry. Please try and contact us tomorrow" Won't be using again
Helpful Report
Posted 8 years ago
Absolutely disguisted with the customer service. Ordered a Chest Freezer with an estimated delivery of 5 days... On the confirmation email it stated that Argos will contact an hour before delivery. On the day of delivery they sent me an email about trying to attempt delivery without even contacting me. When I rang customer services to try and sort the order out, they tried to tell me that they attempted to call me on my phone (which clearly didn't). Now apparently they have to ring me back tomorrow as they cannot sort out another delivery date as of yet. Absolutely disguisted with the service, and its approaching christmas also!!!!! Expected a hell of a lot more from Argos... Not ordering online from them again!
Helpful Report
Posted 8 years ago
My wife ordered a product online and collected today. She showed on her smartphone that it was cheaper elsewhere today to take advantage of the price match; Argos would not accept this as being evidence and would not price match. I went on live chat and that was equally useless. This is an example of false advertising, incompetence and exceptionally poor service.
Helpful Report
Posted 8 years ago
I bought apple watches 3 days ago tried them for couple of hours and was not happ with them. As I have orderee hem online I should jave right to return them within 14 days. Argos even saying 30. Only problem is, that if you open the box even break the foil you cant return it. Disgusting company. I have many experiences with shopping and this never happened to me. Do not shop with them its crap company.
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Posted 8 years ago
Went with the fast track, waited 20 minutes to be told they didn't have it. Can't be tru8.
Helpful Report
Posted 8 years ago
reserved a item from argos at the weekend and was text to say it would be ready for collection on monday went to local store to collect to be told that it had not arrived the customer ass was very nice and said she would arrange for the item to be delivered to my address the very next day. Received a text from argos to say my item would be delivered the very next day between 7am and 9pm waited in all day but no package phoned yodel who was going to deliver my package to be told they had not received it from argos
Helpful Report
Posted 8 years ago
Advertise a national delivery service but then to be told its a local delivery service and that they do not deliver nationally and stock is only held in local hubs as per e mail from chairman office . Thank you for your email. I have been asked to respond as my colleague is out of the office. I was concerned to learn of the issues you have had with your order and our customer services and I wanted to offer my personal apologies for the disappointment this will have caused. Please rest assured that this matter will be dealt with in accordance with the seriousness that it deserves. I have emailed the Home delivery manager to enquire about this issue and he has advised that it is due to the item being available through the local hub 2 home delivery system and this is where if the item is available in a Hub store it can be delivered locally. This is separate to our Nationwide home delivery service as it can be delivered same day. As I certainly do not wish for this experience to be the benchmark through which you judge our service levels, I would like to send to you a Gift Card valued at £20.00 that I truly hope you will enjoy spending with us at your leisure. Can you instruct me as to where you wish for your Gift Card to be sent? Once again, I am sorry that this incident arose, however I thank you for taking the time to bring it to our attention and for affording me this opportunity to rectify your disappointment. I look forward to your reply so that I may action the necessary response immediately. Kindest Regards Kim Mills Director’s Office ( 01908 789171 *Kimberley.Mills@argos.co.uk
Helpful Report
Posted 8 years ago
Made an order didn't come on delivery day after 2 weeks. Then a supplier was mentioned to give a delivery slot which never happened. Asked for a refund callEd back and this was never done.
Helpful Report
Posted 8 years ago
Absolutely livid with the total lack of service provided. Reserved a tree on line today, received confirmation info and advised ready to collect after 4pm. So off I go with two excited kids to collect our tree. Go to the pay for reservation machine to be advised (in short) to go to customer service. After half a hours wait (as only one advisor dealing with one customer) I give up and go to the till. Woman takes details and advises me information may not be updated on machine. She then makes a phone call and after advises me tree is at another store. To cut a long story short she then arranges delivery to my home address for between 7-10. Ok. Sorted..:or so I think. So I let the kids stay up to wait for promised tree and at 9.55 I have the feeling there is some delay. I call customer service, spoke to a gentleman called Mathew who informed me my order had been cancelled!!!!! Beyond fuming he says he will look into it. Apparently my order had been cancelled as there is no tree?! So Argos took my cash, had my kids waiting, didn't even have the courtesy to call and advise me of issue. I'm then advised I can have a refund but as I paid by cash a cheque would have to be issued. What a total and utter joke. I will be going into store tomorrow. Hope Argos is proud of their appalling service, lack of customer service and most importantly upsetting my two kids. Total fail ????
Helpful Report
Posted 8 years ago
(Christmas Time) I Turned up 3 minutes after closing time (6PM, I thought they were open until 8PM on a Saturday) to be told, "Sorry We Are Closed" even though people were still standing around cataloges ordering stuff. I explained I'm only here to collect an ebay item and will be in and out in 60 seconds. Once again the reply was "Sorry We Are Closed" I pleaded a third time "No, we are closed" I turned away wishing her a Merry Christmas! Guess what one of my New Year resolution will be? Argos and their uninterested staff deserve what's coming to them!. Steve
Helpful Report
Posted 8 years ago
During recent "sale", I found a GoPro action camera discounted by £100. Great ! I'll buy it I thought, however it was sold out in every store throughout the UK. Gutted. I kept on checking for this item but no joy. Until !! the day the sale ended , there it was, incredibly it was in stock at the full price !!!!! BEWARE OF ARGOS FALSE SALES !!!!!!!!
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Posted 8 years ago
Dont ever order from argos they are quick enough to take money off you then dont deliver your items then when your supposed to get a refund they dont even give you one been waiting now five days for my money back to be told i gotta wait another three days piss taking cubts
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Posted 8 years ago
It is pointless buying a replacement voucher from Argos. If you have a problem with your purchase and your local store is out of stock, Argos expects you to drive to whoever might have the item in stock. They will make no effort to replace the item or to ease any inconvenience.
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Posted 8 years ago
I've bought a Christmas tree and it was faulty. Even though I've bought a replacement voucher with it Argos expects me to drive 80 miles to collect it because there is no stock locally! That is poor poor service
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,040 reviews