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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Used a gift card to pay online, They took the money off the card but didn't give me an order number. There Customer service was shocking being lied to twice and then a woman on the phone telling me to just wait and see what happens. 1 month on still waiting for the money back. Use Amazon so much better and an amazing customer service in my history with them
Helpful Report
Posted 8 years ago
I purchased a surprise £400 Christmas present from Argos about 2 weeks ago for my son, due to its size this item was home delivery only. Great service, it arrived nice and early on the specified day (today) which was brilliant. However...printed all over the box was photographs of what's inside. My son now knows what he's got for Christmas and the whole special present has been ruined. I spoke to 2 members of staff today, Jenny and Shirley. Both were very apologetic but told me that nothing could be done and that the deliveries are sent out that way. I explained that most large home delivery items are double boxed for protection and privacy, but was told that this is not how Argos send out their parcels. No offer of any goodwill gesture or compensation for ruining my family's Christmas. I am massively disappointed and upset.
Argos 1 star review on 20th December 2016
Helpful Report
Posted 8 years ago
Ordered a washer dryer and paid for installation and removal of old machine. Company phoned and said they did not have time to instal the new machine. OK - we can do that. Arrived with new machine, dumped it in the middle of my flat, walked past the old one which was ready to go and left the building. I chased them down the road and was told sorry love we are not taking it as we cannot park anywhere. ??? In that case how did they manage to bring the new machine in? What they did not want to do was carry the old one down the stairs. If they walked past it to their van then they could have taken it with them. I now have two washing machines in a very small flat. After contacting Customer Services I was told the delivery men said the roads were shut which is a complete lie. If the roads were shut how did they get to me in the first place. I then tried to book another visit for removal of the machine, but lost the slot as they could not reach me within ten minutes of being telephoned. Never, ever again will I buy anything from Argos - disgusting service and a total joke. The new machine will be returned so they can come and collect that.
Helpful Report
Posted 8 years ago
A horrible company to do business with. This was my first and LAST ever purchase with them. Notebook I purchased was very inferior in performance. Whitechapel store manager refused to hinge 30 days money back guarantee because the outer packaging tape seal has been opened. He was a total jerk. I talked to someone in customer service who was a worst jerk than the mgr. I am taking legal action
Helpful Report
Posted 8 years ago
ORPINGTON SPRINGVALE STORE, VERY RUDE STAFF, KEPT ME AND OTHER CUSTOMERS WAITING IN LINE WHILST ONE OF THE STAFF (LOUISE) ON THE TILL HAD A CHAT WITH A COLLEAGUE. VERY ABRUPT UNFRIENDLY MANNER. NEEDS RETRAINING IN CUSTOMER SERVICE SKILLS.
Helpful Report
Posted 8 years ago
Placed an order which "guaranteed" it would be ready for collection on 20th December. Got a text the next day (16th) which said it was ready for collection. Great I thought so double checked on my account and this said it wouldn't be ready until the 27th! I was given some excuse about software and stock issues (make your mind up). I then checked just to see and the item I ordered was apparently available for "immediate collection"! What a joke, unreliable, shocking service. Avoid at all costs. I will be returning to John Lewis and Amazon in futures.
Helpful Report
Posted 8 years ago
Ordered folding guest bed for Xmas guest. Waited in all day from 7am to 9th - no sign of delivery. Phoned their call centre - Dean could t help and gave me 0345 no. To phone tomorrow. Last time I will use Argos delivery. Got Amazon delivery yesterday for a floor cleaner no problem. Argos service is the worst.
Helpful Report
Posted 8 years ago
I didn't even want to award them with one star! I went to the store to return my mobile phone as it had a crack in the screen, which was not my fault. The lady took my phone to have a look and handled it very clumsily (she dropped it), this caused more cracks on the screen. I said that it still had warranty and she automatically said that I dropped it and so can not gain a refund or exchange, she damaged my phone even more by dropping it! I don't understand why I can't return my phone because of that! I asked if there were any other alternatives, she said that 'there was nothing to do about it'. They can't even offer alternatives or advice on what I could do next, it just seems to me like they don't even know their own products and recruit members for the heck of it. The woman was very rude and very assertive. There was also another person in front of me who was being served by someone else. She told me that she was never going to shop at Argos. Ever. I can see why now. I'm going to take her advice and never shop here ever again. I could find products that are sold more cheaper in other stores. Don't expect me to come back to buy from you lot.
Helpful Report
Posted 8 years ago
Customer Service=Complete Crap! I didn't even want to award them with one star! I went to the store to return my mobile phone as it had a crack in the screen, which was not my fault. The lady took my phone to have a look and handled it very clumsily (she dropped it), this caused more cracks on the screen. I said that it still had warranty and she automatically said that I dropped it and so can not gain a refund or exchange, she damaged my phone even more by dropping it! I don't understand why I can't return my phone because of that! I asked if there were any other alternatives, she said that 'there was nothing to do about it'. They can't even offer alternatives or advice on what I could do next, it just seems to me like they don't even know their own products and recruit members for the heck of it. The woman was very rude and very assertive. There was also another person in front of me who was being served by someone else. She told me that she was never going to shop at Argos. Ever. I can see why now. I'm going to take her advice and never shop here ever again. I could find products that are sold more cheaper in other stores. Don't expect me to come back to buy from you lot.
Helpful Report
Posted 8 years ago
Had to wait 2 bloody months for a freaking refund for goodness sake on top you mislead people with the refund policy which has been noted to trading standards. a reminder: Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty. I would like a refund/repair/replacement."
Helpful Report
Posted 8 years ago
I ordered a large toy giraffe for my daughter through Fasttrack on 2 December. I was given a delivery in store of 7th-12th December. After 3 weeks, a visit to the store and several 20 minute calls later (17 of which I was queued listening to piped music), I was none the wiser where it was or when it would turn up, The last adviser told me it would arrive and was "At the hub and would be delivered shortly" and he cut me off. 7 hours later my bank informed me Argos had refunded the £76. No explanation and I was stuck without the gift my daughter wanted. Fortunately I found it on Amazon for £10 less and a next day delivery. Argos = ????. Amazon = ????????????????????... I won't use Argos again
Helpful Report
Posted 8 years ago
My Order ID: 1153194961 I recently ordered SAMSUNG 55KU6100 UHD SMART CURVED LED TV, and they have delivered damage TV out of the time they promised delivered. When I asked replacement they informed me that product is out of stock and will refund the total amount. Then when I asked to return it, the collection vehicle came several time out of the time that we schedule with Argos. Throughout this process, I had to call Argos more than 10 times to arrange collection and get my refund. Finally they agreed to offer me £30 compensation along with full refund. But unfortunately I did not receive neither refund or £30 compensation yet. Their customer service is really poor that no one can accept such poor customer service. CSR staff do not keep records properly and they do not communicate this record with delivery department and finance department. As per my experience Argos is the worst big retail company in the UK. Their price cheap, and also product and service are also very very cheap!!! Rubbish company that you need to decide wisely before purchase anything from Argos!!!!1.
Helpful Report
Posted 8 years ago
My Order ID: 1153194961 I recently ordered SAMSUNG 55KU6100 UHD SMART CURVED LED TV, and they have delivered damage TV out of the time they promised delivered. When I asked replacement they informed me that product is out of stock and will refund the total amount. Then when I asked to return it, the collection vehicle came several time out of the time that we schedule with Argos. Throughout this process, I had to call Argos more than 10 times to arrange collection and get my refund. Finally they agreed to offer me £30 compensation along with full refund. But unfortunately I did not receive neither refund or £30 compensation yet. Their customer service is really poor that no one can accept such poor customer service. CSR staff do not keep records properly and they do not communicate this record with delivery department and finance department. As per my experience Argos is the worst big retail company in the UK. Their price cheap, and also product and service are also very very cheap!!! Rubbish company that you need to decide wisely before purchase anything from Argos!!!!1.
Helpful Report
Posted 8 years ago
I ordered a now tv box with same day delivery 7pm to 10pm but not got my parcel yet or a text or email to let me know what's going on. Been sitting at home waiting in for nothing i'm very disappointed with Argos. I ordered this now tv box with sky movie passes for a great price but been let down. I'm out all day tomorrow so i wont be in that's why i had the same day delivery. Not Happy.
Helpful Report
Posted 8 years ago
Rubbish service. Ordered two tablets for delivery today between 7 and 10pm. Contacted them as the parcel never arrived to be told "it appears to be stuck in a certain state, sorry. Please try and contact us tomorrow" Won't be using again
Helpful Report
Posted 8 years ago
Absolutely disguisted with the customer service. Ordered a Chest Freezer with an estimated delivery of 5 days... On the confirmation email it stated that Argos will contact an hour before delivery. On the day of delivery they sent me an email about trying to attempt delivery without even contacting me. When I rang customer services to try and sort the order out, they tried to tell me that they attempted to call me on my phone (which clearly didn't). Now apparently they have to ring me back tomorrow as they cannot sort out another delivery date as of yet. Absolutely disguisted with the service, and its approaching christmas also!!!!! Expected a hell of a lot more from Argos... Not ordering online from them again!
Helpful Report
Posted 8 years ago
My wife ordered a product online and collected today. She showed on her smartphone that it was cheaper elsewhere today to take advantage of the price match; Argos would not accept this as being evidence and would not price match. I went on live chat and that was equally useless. This is an example of false advertising, incompetence and exceptionally poor service.
Helpful Report
Posted 8 years ago
I bought apple watches 3 days ago tried them for couple of hours and was not happ with them. As I have orderee hem online I should jave right to return them within 14 days. Argos even saying 30. Only problem is, that if you open the box even break the foil you cant return it. Disgusting company. I have many experiences with shopping and this never happened to me. Do not shop with them its crap company.
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Posted 8 years ago
Went with the fast track, waited 20 minutes to be told they didn't have it. Can't be tru8.
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Posted 8 years ago
reserved a item from argos at the weekend and was text to say it would be ready for collection on monday went to local store to collect to be told that it had not arrived the customer ass was very nice and said she would arrange for the item to be delivered to my address the very next day. Received a text from argos to say my item would be delivered the very next day between 7am and 9pm waited in all day but no package phoned yodel who was going to deliver my package to be told they had not received it from argos
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,024 reviews