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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Very Bad Customer service
Helpful Report
Posted 8 years ago
Stood waiting for 15 minutes to pay because only one member of staff on tills and then another 10 mines to colect item at white Rose store. Where is your staff!!!
Helpful Report
Posted 8 years ago
I saw a good deal on a new PS4 bundle through Argos. I ordered it along with a separate game (FIFA). I received confirmation that my "fast track" delivery, the console, would arrive Monday Jan 2nd and the game Wednesday 4th Jan. I went to the shop Tue 3rd and the game had arrived (a day early) but not the console (a day late). I waited a few days and was told 'it must still be on it's way'. I chased them again Saturday 7th but without reason they're going to refund me because my order must not be able to be delivered to that particular store. Why wasn't I told this when I ordered? Why couldn't I ask for a home delivery? I wasn't kept informed about my order. That's a bad service if you ask me. So, 9 days later and I'm being refunded. I called to see if I could resend to my address but the price has went up by £50! Ah well, I've still got FIFA - I'll whack it in my DVD player and see what happens, eh.
Helpful Report
Posted 8 years ago
Poor experience at Argos - Bought a Hoover roughly 5 months ago.. It has broken completely.. But they refused to replace the Hoover even though I had my receipt (I was always aware of Argos's year gaurentee and this was one of the reasons for buying from them) they could see I'm heavily pregnant and was getting stressed about the issue as I wasn't aware of the "new policies" apparently they only return stuff now if it's faulty within 30 days!?... So I've just lost out on 70 quid because the Hoover broke within 5 months.. Thanks Argos!
Helpful Report
Posted 8 years ago
Argos is a total waste of time. Several times including today I ordered items on line and fully paid for them with my bank card. When my husband tried to collect the items today he was told they had no record of my transaction. I have had to find a printer to let them have copies of the transaction and my details and this has taken up a lot of my busy day. I have no idea if I shall get these items or not but one thing is for sure this will be the last time I shall use Argos/ Also their Staff could benefit from training in Customer skills and manners. Never again that is me done with Argos
Helpful Report
Posted 8 years ago
I will never use Argos again. I decided to switch from the mighty Amazon to Argos due to the bad press Amazon has had about the way it treats its staff and to hopefully stop them taking over the world. Unfortunately Argos delivery was the worst experience I have ever had from a delivery company. Ordered a Nintendo Wii for Christmas was promised delivery on December 12th without any consultation this was changed to December 15th. I had to catch a plane in the evening of the 15th but was promised delivery before 12, so waited for delivery. Delivery never happened. Received about 5 different excuses ranging from its not going to be delivered, it has been delivered, its not been delivered I saw it in the warehouse this morning so it can't be delivered today, Oh no it hasn't we will refund and give you £5 as compensation. I had to order another and collect form store. Wasted a day very nearly missed my flight. Now Argos are accusing us of lying and claim they have a signature accepting delivery, they won't show me this. They now refuse to refund the money and my credit card company is now having to dispute the payment. Please do yourself a favour never ever buy anything from Argos they are crap, incapable of having any idea about what happening to a delivery, rude .....
Helpful Report
Posted 8 years ago
very disappointed. Never again l would buy something from Argos!!! bought christmas present for my baby, parcel gone missing, then they didn't have some of items in stock so had to send the rest which took it total 1 month!!!!!!! so christmas presents came late!!! refund for not sent items was issued very late, after about 2 weeks.
Helpful Report
Posted 8 years ago
Ordered an item specifically because it stated I could collect from store the following morning. Went to store the following afternoon only to be told it hadn't arrived to store and I would have to wait up to a week for it! Not happy, only went to town to pick up my item, wasted trip.
Helpful Report
Posted 8 years ago
Bought a camera as a gift not what the peraon wanted argos refused to have it returned and refunded. Told me because it wasnt faulty they couldnt help.
Helpful Report
Posted 8 years ago
So last night my mother had payed for a bike and a clock for my two nephews. She made sure the bike and clock where in stock before she had paid for them online and even paid for fast track! She went to the store today to collect and Argos had the cheek to say SHE CANCELLED THE ORDER! She had not cancelled the order. She had emails and a bank statement saying she had brought these two items. The Argos store had sold the bike she brought and put on the system she cancelled the order! But when she asked if she could still have the clock they said no! They refused to give her an item she had paid for, So after leaving the store very unhappy, she rang customer services , they told her the Argos store had sold the item and put on the system she cancelled it. My mum asked for a refund so she could buy from another store tomorrow and was told she couldn't until the end of next week! Thanks Argos, now my two young, nephews won't be getting something they asked Santa for!
Helpful Report
Posted 8 years ago
I ordered an item on the 2nd December. Got 3 texts to say coming on the 8 th of Dec. Still no parcel went into Argos to enquire only to be told to track parcel myself Tried tracking parcel no relevant information that lets me know when it will be delivered. It is now 23rd of December I am really angry and disappointed will not use Argos again
Helpful Report
Posted 8 years ago
Trying to call Argos is like using a dinner folk to empty the ocean. The worse phone service I have ever experienced since I could use a telephone. Disappointed vaguely express how I feel. All I wanted was just to find out if an item was out of stock in the closest store to me, could I reserve it in another store which is the second closest and then they send it to the store closest to me for pick up. For three days I called three different Argos stores and no one answered. I just wish I could get the item from somewhere else. I know losing one customer would not hurt you Argos but you just lost one anyway.
Helpful Report
Posted 8 years ago
Used a gift card to pay online, They took the money off the card but didn't give me an order number. There Customer service was shocking being lied to twice and then a woman on the phone telling me to just wait and see what happens. 1 month on still waiting for the money back. Use Amazon so much better and an amazing customer service in my history with them
Helpful Report
Posted 8 years ago
I purchased a surprise £400 Christmas present from Argos about 2 weeks ago for my son, due to its size this item was home delivery only. Great service, it arrived nice and early on the specified day (today) which was brilliant. However...printed all over the box was photographs of what's inside. My son now knows what he's got for Christmas and the whole special present has been ruined. I spoke to 2 members of staff today, Jenny and Shirley. Both were very apologetic but told me that nothing could be done and that the deliveries are sent out that way. I explained that most large home delivery items are double boxed for protection and privacy, but was told that this is not how Argos send out their parcels. No offer of any goodwill gesture or compensation for ruining my family's Christmas. I am massively disappointed and upset.
Argos 1 star review on 20th December 2016
Helpful Report
Posted 8 years ago
Ordered a washer dryer and paid for installation and removal of old machine. Company phoned and said they did not have time to instal the new machine. OK - we can do that. Arrived with new machine, dumped it in the middle of my flat, walked past the old one which was ready to go and left the building. I chased them down the road and was told sorry love we are not taking it as we cannot park anywhere. ??? In that case how did they manage to bring the new machine in? What they did not want to do was carry the old one down the stairs. If they walked past it to their van then they could have taken it with them. I now have two washing machines in a very small flat. After contacting Customer Services I was told the delivery men said the roads were shut which is a complete lie. If the roads were shut how did they get to me in the first place. I then tried to book another visit for removal of the machine, but lost the slot as they could not reach me within ten minutes of being telephoned. Never, ever again will I buy anything from Argos - disgusting service and a total joke. The new machine will be returned so they can come and collect that.
Helpful Report
Posted 8 years ago
A horrible company to do business with. This was my first and LAST ever purchase with them. Notebook I purchased was very inferior in performance. Whitechapel store manager refused to hinge 30 days money back guarantee because the outer packaging tape seal has been opened. He was a total jerk. I talked to someone in customer service who was a worst jerk than the mgr. I am taking legal action
Helpful Report
Posted 8 years ago
ORPINGTON SPRINGVALE STORE, VERY RUDE STAFF, KEPT ME AND OTHER CUSTOMERS WAITING IN LINE WHILST ONE OF THE STAFF (LOUISE) ON THE TILL HAD A CHAT WITH A COLLEAGUE. VERY ABRUPT UNFRIENDLY MANNER. NEEDS RETRAINING IN CUSTOMER SERVICE SKILLS.
Helpful Report
Posted 8 years ago
Placed an order which "guaranteed" it would be ready for collection on 20th December. Got a text the next day (16th) which said it was ready for collection. Great I thought so double checked on my account and this said it wouldn't be ready until the 27th! I was given some excuse about software and stock issues (make your mind up). I then checked just to see and the item I ordered was apparently available for "immediate collection"! What a joke, unreliable, shocking service. Avoid at all costs. I will be returning to John Lewis and Amazon in futures.
Helpful Report
Posted 8 years ago
Ordered folding guest bed for Xmas guest. Waited in all day from 7am to 9th - no sign of delivery. Phoned their call centre - Dean could t help and gave me 0345 no. To phone tomorrow. Last time I will use Argos delivery. Got Amazon delivery yesterday for a floor cleaner no problem. Argos service is the worst.
Helpful Report
Posted 8 years ago
I didn't even want to award them with one star! I went to the store to return my mobile phone as it had a crack in the screen, which was not my fault. The lady took my phone to have a look and handled it very clumsily (she dropped it), this caused more cracks on the screen. I said that it still had warranty and she automatically said that I dropped it and so can not gain a refund or exchange, she damaged my phone even more by dropping it! I don't understand why I can't return my phone because of that! I asked if there were any other alternatives, she said that 'there was nothing to do about it'. They can't even offer alternatives or advice on what I could do next, it just seems to me like they don't even know their own products and recruit members for the heck of it. The woman was very rude and very assertive. There was also another person in front of me who was being served by someone else. She told me that she was never going to shop at Argos. Ever. I can see why now. I'm going to take her advice and never shop here ever again. I could find products that are sold more cheaper in other stores. Don't expect me to come back to buy from you lot.
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,040 reviews