Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish service. Ordered two tablets for delivery today between 7 and 10pm. Contacted them as the parcel never arrived to be told "it appears to be stuck in a certain state, sorry. Please try and contact us tomorrow" Won't be using again”

Helpful Report

Posted 9 years ago

“Absolutely disguisted with the customer service. Ordered a Chest Freezer with an estimated delivery of 5 days... On the confirmation email it stated that Argos will contact an hour before delivery. On the day of delivery they sent me an email about trying to attempt delivery without even contacting me. When I rang customer services to try and sort the order out, they tried to tell me that they attempted to call me on my phone (which clearly didn't). Now apparently they have to ring me back tomorrow as they cannot sort out another delivery date as of yet. Absolutely disguisted with the service, and its approaching christmas also!!!!! Expected a hell of a lot more from Argos... Not ordering online from them again!”

Helpful Report

Posted 9 years ago

“My wife ordered a product online and collected today. She showed on her smartphone that it was cheaper elsewhere today to take advantage of the price match; Argos would not accept this as being evidence and would not price match. I went on live chat and that was equally useless. This is an example of false advertising, incompetence and exceptionally poor service.”

Helpful Report

Posted 9 years ago

“I bought apple watches 3 days ago tried them for couple of hours and was not happ with them. As I have orderee hem online I should jave right to return them within 14 days. Argos even saying 30. Only problem is, that if you open the box even break the foil you cant return it. Disgusting company. I have many experiences with shopping and this never happened to me. Do not shop with them its crap company.”

Helpful Report

Posted 9 years ago

“Went with the fast track, waited 20 minutes to be told they didn't have it. Can't be tru8.”

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Posted 9 years ago

“reserved a item from argos at the weekend and was text to say it would be ready for collection on monday went to local store to collect to be told that it had not arrived the customer ass was very nice and said she would arrange for the item to be delivered to my address the very next day. Received a text from argos to say my item would be delivered the very next day between 7am and 9pm waited in all day but no package phoned yodel who was going to deliver my package to be told they had not received it from argos”

Helpful Report

Posted 9 years ago

“Advertise a national delivery service but then to be told its a local delivery service and that they do not deliver nationally and stock is only held in local hubs as per e mail from chairman office . Thank you for your email. I have been asked to respond as my colleague is out of the office. I was concerned to learn of the issues you have had with your order and our customer services and I wanted to offer my personal apologies for the disappointment this will have caused. Please rest assured that this matter will be dealt with in accordance with the seriousness that it deserves. I have emailed the Home delivery manager to enquire about this issue and he has advised that it is due to the item being available through the local hub 2 home delivery system and this is where if the item is available in a Hub store it can be delivered locally. This is separate to our Nationwide home delivery service as it can be delivered same day. As I certainly do not wish for this experience to be the benchmark through which you judge our service levels, I would like to send to you a Gift Card valued at £20.00 that I truly hope you will enjoy spending with us at your leisure. Can you instruct me as to where you wish for your Gift Card to be sent? Once again, I am sorry that this incident arose, however I thank you for taking the time to bring it to our attention and for affording me this opportunity to rectify your disappointment. I look forward to your reply so that I may action the necessary response immediately. Kindest Regards Kim Mills Director’s Office ( 01908 789171 *Kimberley.Mills@argos.co.uk”

Helpful Report

Posted 9 years ago

“Made an order didn't come on delivery day after 2 weeks. Then a supplier was mentioned to give a delivery slot which never happened. Asked for a refund callEd back and this was never done.”

Helpful Report

Posted 9 years ago

“Absolutely livid with the total lack of service provided. Reserved a tree on line today, received confirmation info and advised ready to collect after 4pm. So off I go with two excited kids to collect our tree. Go to the pay for reservation machine to be advised (in short) to go to customer service. After half a hours wait (as only one advisor dealing with one customer) I give up and go to the till. Woman takes details and advises me information may not be updated on machine. She then makes a phone call and after advises me tree is at another store. To cut a long story short she then arranges delivery to my home address for between 7-10. Ok. Sorted..:or so I think. So I let the kids stay up to wait for promised tree and at 9.55 I have the feeling there is some delay. I call customer service, spoke to a gentleman called Mathew who informed me my order had been cancelled!!!!! Beyond fuming he says he will look into it. Apparently my order had been cancelled as there is no tree?! So Argos took my cash, had my kids waiting, didn't even have the courtesy to call and advise me of issue. I'm then advised I can have a refund but as I paid by cash a cheque would have to be issued. What a total and utter joke. I will be going into store tomorrow. Hope Argos is proud of their appalling service, lack of customer service and most importantly upsetting my two kids. Total fail ????”

Helpful Report

Posted 9 years ago

“(Christmas Time) I Turned up 3 minutes after closing time (6PM, I thought they were open until 8PM on a Saturday) to be told, "Sorry We Are Closed" even though people were still standing around cataloges ordering stuff. I explained I'm only here to collect an ebay item and will be in and out in 60 seconds. Once again the reply was "Sorry We Are Closed" I pleaded a third time "No, we are closed" I turned away wishing her a Merry Christmas! Guess what one of my New Year resolution will be? Argos and their uninterested staff deserve what's coming to them!. Steve”

Helpful Report

Posted 9 years ago

“During recent "sale", I found a GoPro action camera discounted by £100. Great ! I'll buy it I thought, however it was sold out in every store throughout the UK. Gutted. I kept on checking for this item but no joy. Until !! the day the sale ended , there it was, incredibly it was in stock at the full price !!!!! BEWARE OF ARGOS FALSE SALES !!!!!!!!”

Helpful Report

Posted 9 years ago

“Dont ever order from argos they are quick enough to take money off you then dont deliver your items then when your supposed to get a refund they dont even give you one been waiting now five days for my money back to be told i gotta wait another three days piss taking cubts”

Helpful Report

Posted 9 years ago

“It is pointless buying a replacement voucher from Argos. If you have a problem with your purchase and your local store is out of stock, Argos expects you to drive to whoever might have the item in stock. They will make no effort to replace the item or to ease any inconvenience.”

Helpful Report

Posted 9 years ago

“I've bought a Christmas tree and it was faulty. Even though I've bought a replacement voucher with it Argos expects me to drive 80 miles to collect it because there is no stock locally! That is poor poor service”

Helpful Report

Posted 9 years ago

“Embarrassing I ordered an expensive item that should have arrived the day after at the time established. It never happened. At 10pm I received a mail and a text saying that the delivery was not possible. The day after I called the costumer service asking what happened and if we could reschedule the delivery. I find out that my order was completely cancelled without my permission and I should re order it again by phone or via web. They also told me that they would refund me in 5 working days. This is happened one week ago, and still my money are not back.”

Helpful Report

Posted 9 years ago

“Everything went wrong!! Worst customer service ever received!! Called customer service and were put through to the the most rudest advisors twice! Product broke within 30 days of purchasing, went to the store to get a replacement, was told to ring the company as that was their policy, company said that it would be fine to exchange and that Argos should of done so, returned to Argos and was told that we needed a reference to state this manager would not exchange due to 30 day period ending no other alternative but to return home and get a reference number again, when called Argos customer services to complain, would not be put through to a manager and advisor was very rude and had no customer service skills at all, was very obnoxious and disrespectful! Rang product company to get a reference and told them the experience we received they informed us that the reference had no value, we will not be using Argos ever again and would advise anyone to avoid this company through the service we received”

Helpful Report

Posted 9 years ago

“I went into Tamworth branch today and bought a tea for two as a gift after paying I was told you will have to wait upto 2 weeks to activate it. I said this is a Christmas present so I will have a refund and by them something else I was asked for my debit card to do the refund I said as it was a debit card I will have the £30 in cash she said I will get a manager then a person who said she was training manager also said no refunds in cash? I reminded her of the credit consumers act were it states if paid by debit card a cash refund can be done as the money has left the customers bank account I was then told to leave the shop and banned me and said go away I was recording the whole thing on my phone her name was Claire attic I have since made a formal complaint to customer services and am claiming the money back from my bank. All I can say is DO NOT SHOP WITH ARGOS ITS NOT A NICE place And staff are clearly not trained properly. J williams”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“Having ordered a product on Monday to be delivered that night, I didn't receive it on the Monday or Tuesday. On Wednesday I was told the money would be automatically refunded and I would be contacted that day - got no communication from their customer service team, only an in-store member of staff. I had to then re-order the product, wait two more days for delivery but one week later I've still not got my original refund. Turns out I was never processed so if I hadn't followed it up in-store, I would never have received the refund at all. The staff were useless and disconnected. Can't stress enough how much time I wasted waiting in for the delivery, speaking to incompetent members of staff, waiting around in a store for something to be resolved or (and I still am) waiting for my money to be refunded. If I ever think about returning to Argos to shop it will be with a great deal of trepidation - my loyalty to the store is non-existent, my overall impression of their customer service is poor and I'd say the only reason to shop with that retailer will be based on price, not customer experience.”

Helpful Report

Posted 9 years ago

“Hugely disappointing product, followed by equally disappointing service. A serious fault with the handle resulted in a hospital visit for my 8 month old baby. Although still well within the warranty period, Argos's response was to direct me towards the manufacturer, who in turn completely resolved themselves of any responsibility, and directed me back to Argos. I would very strongly dissuade anyone from purchasing this sub-standard buggy. Fobbed off with a 'copy and paste' go away email from the manufacturer. Argos, although sympathetic in their correspondence, refused to remedy the issue and refund or provide an alternative buggy.”

Helpful Report

Posted 9 years ago

Argos is rated 2.7 based on 4,077 reviews