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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Bought a bed on line and paid for it, when it was delivered the delivery men refused to take it upstairs for me and left it in the hallway, I am a 68 yr old disabled man with very imited movement I had got rid of my old bed so because of Argos I had to spend the night in a chair, my careers son took the bed upstairs for me on his own, the customer service was a wast of timeI will never use Argo again
Helpful Report
Posted 8 years ago
I ordered an item online that showed in stock and paid for it to be delivered. That evening I got a call from Argos saying it was not in stock and a refund would be given. Not the best of service from a large company, very disappointing at this time of year. Will now have to look for item elsewhere!
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Posted 8 years ago
Constant issues, I spent a fortune in argos Christmas shopping and have had so many problems without any resolve. The worst customer service I drive a hour to collect my fastttavk delivery and the stock was not even there and nobody cared took 12 days and constant emails for a refund
Helpful Report
Posted 8 years ago
Very poor service. What is the point of having a fast track service which emails you instantly saying go to store now - if the store give conflicting information about your item being ready and that there is a problem with the website. The queue of people with the same issue said it all at Halesowen. Poor store, poor management who have little customer service experience. Very rude.
Helpful Report
Posted 8 years ago
Ordered 4 items on fast track. 3 items in store and 1 few days later. Husband was bringing me over and 1 item was for him for xmas so asked to just collect 2 and would pick up the one for him when collecting 4th item. What do they do but bring his present out 1st knowing I wasn't collecting it today so he saw present. Thanks Torquay for spoiling xmas
Helpful Report
Posted 8 years ago
I bought a google chromecast tv receiver 4 days ago tried to take it back to get a refund yesterday and they wouldn't take the item back so I emailed customer services and the reply I got was that they won't override the shops decision all I did was take the item out of the box and look at it what a disgrace for such a big company so much for their 30 day return policy it stinks
Helpful Report
Posted 8 years ago
Ordered 2 items online received email order accepted and took my money, an hour later one item cancelled, went 5 miles away to Argos to cancel the other item, quoted their terms and conditions to the Manager Emma, she didn't have a clue and was full of bull, treating custormers second class is not right, 5 days to get my money back, I have reported them to trading standards, won't use them again, rubbish service.
Helpful Report
Posted 8 years ago
I just tried to order my other half an Xmas present to be told that Argos will not deliver certain products. It's a shame because it's far too large for me to carry alone, I can't ask him to help because it's a surprise and considering the value of the product and the fact it's electrical I wouldn't want to risk having to stop and put it on the ground in case the water damaged it. Incredibly disappointed in Argos for this
Helpful Report
Posted 8 years ago
I purchased a bracelet for my mum, when I got back to my car, I had another look at it and when I was fastening the clasp it broke, I took it straight back and was given a replacement. I gave my mum her present, which she has worn three times in total, as its only worn occasionally. On the third time of putting it on, the clasp broke, so I took it back to the store in leigh, where I was told, I should have taken out the extra warranty and because I purchased it ten months ago, they wouldn't replace it or repair it and neither give me my money back. They said, it wasn't a fault, even though the first one broke in the same place. I was then told that because it broke when my mum was putting it on, it wasn't covered by the one year warranty. I thought that was the idea... that you have to put it on to wear it!!! Obviously there is a fault with this bracelet or I must be so unlucky to have purchased the only two that had clasps not fit for purpose. Oh, yes and I was then dismissed!!! Being told again, I should have taken out the warranty, I thought it had a year's warranty anyway. I'm sending a letter to your head office....I want my money back!!!
Helpful Report
Posted 8 years ago
I ordered 3 items and paid for delivery, the first delivery attempt nothing, second delivery attempt nothing, third attempt had a phone call informing me that i would receive all 3 items in the next 2 hours, only received 2 items. Rubbish customer service and rubbish delivery will never use Argos again.
Helpful Report
Posted 8 years ago
Worst. Customer ser v I ce
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Posted 8 years ago
Order item on line paid amount requested then got text and email to say ready to collect. After getting dressed up to keep warm travelled to store and was told it's cancelled as we do not have item you should of got a email. No I never worse still I have to wait a couple of days to get money back. Load of crap cost me taxi there and back lost out big time. Bad company in my eyes not to be trusted even when confirm item ready.
Helpful Report
Posted 8 years ago
Rang Argos customer service with a question about collection codes. The lady who answered my call did not know what collection codes were and kept asking me if I had placed an order and would I like to pick my order up in store? It was like talking to a child. She put me on hold while she spoke to her manager, after 14 minutes on hold I gave up. What is the point of having people in your customer service department if they are unaware of Argos policies and procedures?
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Posted 8 years ago
Fast Track...? Yeah Right...! "Collect in store in as little as 60 MINUTES" ....., thats what fast track really means at Airdrie branch.... the customer service is appalling.
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Posted 8 years ago
washing machine broke, its got a year guarantee I've had it 6 months. called up booked an engineer, he never showed up. turns out he was sick and i was supposed to be called and informed. Total of three times an engineer has failed to turn up so three weeks without a washing machine.
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Posted 8 years ago
delivery service and customer service really bad
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Posted 8 years ago
Forget TV for ten days or buy a replacement. Our Freesat set top box started to malfunction so I rang Argos under their extended warranty. They put me on to D&G who would fix it. After two and a half hours on the phone the best offer was to have the set top box couriered 200 miles and then fixed and couriered back. This would take ten days, they said. Meanwhile as a 77 year old partially disabled I can sit at home and stare at the walls. The next offer was to refund the price of the warranty so that I can buy a replacement. That is the end of me with D&G and Argos.
Helpful Report
Posted 8 years ago
Will never shop at argos again, last minute birthday shopping for my daughters 4th birthday due to having a newborn baby, drive a hour as all showing in stock fast tracked and paid for 3 for 2 to be told there was no stock of the 1 item my daughter desperately wanted as her main present even though I had paid for it. Her birthday was the next day and was too late to get her what she wanted, i waited a hour in a empty store to be told the item is no longer in stock.
Helpful Report
Posted 8 years ago
BE CAREFUL, TOTALY DISAPPOINTED, THANK YOU ARGOS FOR "RESPECT" FOR YOUR CLIENTS. So, moving in to new home and shopping furnitures for your "new flat" it can cost you lots of stress specially if you are setting it with ARGOS!! On 16th of October I bought furniture set for my new bedroom at ARGOS. It was plenty of delivery slots for october or begining of november, but problem was I work till late evening hours so I decided to wait for first delivery slot in wekeend- 13th of November.. Now, on 9th of November I recived message from ARGOS that my delivery has been deleted, I answered that is siutable for delivery next Saturday 19th of November. Story with ARGOS was very stressful for me, and cost me time and big headache during two advisors and one menager: First call with ARGOS consultant: advisor said that my dlivery is set up for Friday 18th of November, I explained that I am working on week days till evening and if they want do delivery please after 6PM. I got response that they can put note for driver but is not guaranteed, and they can leave my good with neighbour...CAN YOU IMAGINE?! HEAVY BED, 2 WARDROBES WITH 75 YEAR OLD WOMAN? OR CAN LEAVE FURNITURE ON BACK OF MY HOME, GREAT IDEA IN NOVEMBER...:/ I couldnt speak with manager as he wasnt happy to speak with me.. So I send via email formal complaint, I recived response that they give me back money for delivery... Second call to ARGOS consultant: Again described situation (please have look above) and additionally said her that I cannot wait for next available weekend slot till 11 of December because of my holiday, and only one option for me to be at home during weekday is unpaid holiday, but I dont want lost money, if mistake is not on my side. Conversation with manager: Still without any attitude to help with fix problem and mistake from Argos side.. FINAL OF CASE : I AM STRESSED I LOST MY MONEY FOR PHONE CALLS TIME AND I AM WITHOUT FURNITURES WHICH I BOUGHT ALMOST ONE MONTH AGO!!! HIGHLY I DO NOT RECOMMEND, IGNORANT ATTITUDE OF ARGOS CONSULTANTS !! I AM VERY SAD, DISAPPOINTED AND STRESSED!! THANK YOU ARGOS! Please find below confirmation of my purhase
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Posted 8 years ago
Home Delivery -- Delivery men wanted to walk on new carpet with dirty boots to take heavy items upstairs, although I understand the health and safety issues around this and the alternatives I provided, I did not expect them to refuse to wipe their feet on some old towels, as apparently that too is a H&S risk. So they left leaving two heavy items on the drive for which we had to pay some passers by to lift for us (they had to be forced to take some money) Argos's response? "Ok we will investigate". Is this good enough? I'm afraid not, more items in the range for upstairs have been cancelled.
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,040 reviews