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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Rang Argos customer service with a question about collection codes. The lady who answered my call did not know what collection codes were and kept asking me if I had placed an order and would I like to pick my order up in store? It was like talking to a child. She put me on hold while she spoke to her manager, after 14 minutes on hold I gave up. What is the point of having people in your customer service department if they are unaware of Argos policies and procedures?
Helpful Report
Posted 8 years ago
Fast Track...? Yeah Right...! "Collect in store in as little as 60 MINUTES" ....., thats what fast track really means at Airdrie branch.... the customer service is appalling.
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Posted 8 years ago
washing machine broke, its got a year guarantee I've had it 6 months. called up booked an engineer, he never showed up. turns out he was sick and i was supposed to be called and informed. Total of three times an engineer has failed to turn up so three weeks without a washing machine.
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Posted 8 years ago
delivery service and customer service really bad
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Posted 8 years ago
Forget TV for ten days or buy a replacement. Our Freesat set top box started to malfunction so I rang Argos under their extended warranty. They put me on to D&G who would fix it. After two and a half hours on the phone the best offer was to have the set top box couriered 200 miles and then fixed and couriered back. This would take ten days, they said. Meanwhile as a 77 year old partially disabled I can sit at home and stare at the walls. The next offer was to refund the price of the warranty so that I can buy a replacement. That is the end of me with D&G and Argos.
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Posted 8 years ago
Will never shop at argos again, last minute birthday shopping for my daughters 4th birthday due to having a newborn baby, drive a hour as all showing in stock fast tracked and paid for 3 for 2 to be told there was no stock of the 1 item my daughter desperately wanted as her main present even though I had paid for it. Her birthday was the next day and was too late to get her what she wanted, i waited a hour in a empty store to be told the item is no longer in stock.
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Posted 8 years ago
BE CAREFUL, TOTALY DISAPPOINTED, THANK YOU ARGOS FOR "RESPECT" FOR YOUR CLIENTS. So, moving in to new home and shopping furnitures for your "new flat" it can cost you lots of stress specially if you are setting it with ARGOS!! On 16th of October I bought furniture set for my new bedroom at ARGOS. It was plenty of delivery slots for october or begining of november, but problem was I work till late evening hours so I decided to wait for first delivery slot in wekeend- 13th of November.. Now, on 9th of November I recived message from ARGOS that my delivery has been deleted, I answered that is siutable for delivery next Saturday 19th of November. Story with ARGOS was very stressful for me, and cost me time and big headache during two advisors and one menager: First call with ARGOS consultant: advisor said that my dlivery is set up for Friday 18th of November, I explained that I am working on week days till evening and if they want do delivery please after 6PM. I got response that they can put note for driver but is not guaranteed, and they can leave my good with neighbour...CAN YOU IMAGINE?! HEAVY BED, 2 WARDROBES WITH 75 YEAR OLD WOMAN? OR CAN LEAVE FURNITURE ON BACK OF MY HOME, GREAT IDEA IN NOVEMBER...:/ I couldnt speak with manager as he wasnt happy to speak with me.. So I send via email formal complaint, I recived response that they give me back money for delivery... Second call to ARGOS consultant: Again described situation (please have look above) and additionally said her that I cannot wait for next available weekend slot till 11 of December because of my holiday, and only one option for me to be at home during weekday is unpaid holiday, but I dont want lost money, if mistake is not on my side. Conversation with manager: Still without any attitude to help with fix problem and mistake from Argos side.. FINAL OF CASE : I AM STRESSED I LOST MY MONEY FOR PHONE CALLS TIME AND I AM WITHOUT FURNITURES WHICH I BOUGHT ALMOST ONE MONTH AGO!!! HIGHLY I DO NOT RECOMMEND, IGNORANT ATTITUDE OF ARGOS CONSULTANTS !! I AM VERY SAD, DISAPPOINTED AND STRESSED!! THANK YOU ARGOS! Please find below confirmation of my purhase
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Posted 8 years ago
Home Delivery -- Delivery men wanted to walk on new carpet with dirty boots to take heavy items upstairs, although I understand the health and safety issues around this and the alternatives I provided, I did not expect them to refuse to wipe their feet on some old towels, as apparently that too is a H&S risk. So they left leaving two heavy items on the drive for which we had to pay some passers by to lift for us (they had to be forced to take some money) Argos's response? "Ok we will investigate". Is this good enough? I'm afraid not, more items in the range for upstairs have been cancelled.
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Posted 8 years ago
Ordered 3 items for home delivery and when the delivery driver turned up only 2 items came rung customer service was told not in stock so it's either cancel or go and pick up item from another store worst customer service ever won't use home delivery again
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Posted 8 years ago
I preordered a game from argos it said on the email that it will come within 1 days i have waited 5 days and it still hasnt came. I have phoned online support and have had different answers by all of the workers and now i have to wait a further 4-5 days for the refund. I wont be buying from Argos ever again.
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Posted 8 years ago
This was a really Bad experience with Argos. After waiting 3 weeks for an item that never came, now I am waiting for an other couple of weeks for the refund. The customer service don't follow one protocol so call a couple of times And you will get completely different answers. Useless in comstomer service online and phone.
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Posted 8 years ago
spent nearly a thousand pounds with argos , delivery times on website was totally misleading , 4 telephone calls on the 7/11/2016 , which were i am guessing computer generated but left my wife feeling she was subject to a harassment type call by that i mean .silent . i was told by the delivery dept that to sum up "tough" we got your money suck up are delivery time you cannot do any thing about it. as i was subject to the Argos campaign of "same day delivery" does this mean it only applies to paper clips and pens? the catch is you pay for all your items and then the email tells you off the date. which is wrong as one item i purchased had a 5 day delivery !!!
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Posted 8 years ago
Phoned up argos customer service today to pay my buy now pay later which was only 4:days late even tho I paid the balance off they have charged me 54.00 absolutely disgusting will never buy off them again
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Posted 8 years ago
WENT TO ARGOS TAMWORTH TODAY AND IT WAS THE SAME OLD STOREY HAVING TO WAIT OVER TEN MINUTES TO GET MY TWO ITEMS. THE ITEMS CAME CAME DOWN THE CONVEYER BELT IN ABOUT TWO MINUTES THEN I HAD TO WAIT ABOUT 10 MINUTES TO BE CALLED. THE STAFF ARE USELESS I COULD RUN RINGS THEM THEY HAVE NOT GOT A CLUE HOW TO RUN A SHOP, THATS WHY I DONT LIKE GOING TO ARGOS ITS ALWAYS THE SAME THOUGHT IT MIGHT HAVE GOT BETTER NOW SAINSBURYS HAVE TOOK IT OVER. COME ON SAINSBURYS SORT THIS SHAM OF A SHOP OUT
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Posted 8 years ago
I have had many problems with this company ordering multiple and they haven't got the colours in stock and now have just got told my son's beds will not arrive for there birthday they rang us to tell us just said there not coming and then put the phone down now I'm trying to get it done and im still have trouble its a joke
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Posted 8 years ago
Purchased a bed from Argos and got a delivery date of 05/11/2016. The delivery driver claims to have phoned myself yet both my partner and I have evidence that there was no effort to call or text us throughout the morning. I had to take a day of work for this delivery and now it's all for nothing. As this is the second time we have had an incident like this from Argos we will not be using them again and would never recommend them.
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Posted 8 years ago
LIsa went wrong. Worst customer service ever. Cancelled my delivery and had to wait another 4days. Then couldn't be bothered to call so they went home and Lisa customer service was its tough we can come back in 8 days,oh and if you don't like it cancel. She is an evil unhelpful woman (certainly not a lady) who enjoys saying no no no and cancel. Send the service desk back to India,at least they try.
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Posted 8 years ago
They ended my account a year ago and failed to tell me !!. Got the card out found it was a year out of date called CUSTOMER Service , after giving my details to 4 people i was told I had my account stopped a year ago but only as far as buying was concerned !!! I have a small amount to pay so the account is open i just cant use it ? I was also told i didnt use it enough! Well i will not be shopping at Argos this Christmas , Avoid these people at all cost
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Posted 8 years ago
they advertise "same day delivery" and " in stock" this is untrue, awful customer service
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Posted 8 years ago
I bought an appliance online, the Argos customer adviser assured me it was in stock and I paid in full, I was then asked to call a premium rate number to arrange delivery, was asked all sorts of questions regarding the size of my kitchen window ? the electrical points around, measurements of kitchen and outside area etc., I was then told it would be a month before they could deliver ! I complained to Argos who did nothing, it was actually over a month until I rcvd the appliance, I complained again to Argos who promised me my delivery charge refund, which they did not honour, shocking service, they take your money then leave you to arrange delivery ( that you have already paid for ) with a third party, they had my money for over a month, shocking ! never again !
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Posted 8 years ago
Argos is rated 2.7 based on 4,024 reviews