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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Ordered 3 items for home delivery and when the delivery driver turned up only 2 items came rung customer service was told not in stock so it's either cancel or go and pick up item from another store worst customer service ever won't use home delivery again
Helpful Report
Posted 8 years ago
I preordered a game from argos it said on the email that it will come within 1 days i have waited 5 days and it still hasnt came. I have phoned online support and have had different answers by all of the workers and now i have to wait a further 4-5 days for the refund. I wont be buying from Argos ever again.
Helpful Report
Posted 8 years ago
This was a really Bad experience with Argos. After waiting 3 weeks for an item that never came, now I am waiting for an other couple of weeks for the refund. The customer service don't follow one protocol so call a couple of times And you will get completely different answers. Useless in comstomer service online and phone.
Helpful Report
Posted 8 years ago
spent nearly a thousand pounds with argos , delivery times on website was totally misleading , 4 telephone calls on the 7/11/2016 , which were i am guessing computer generated but left my wife feeling she was subject to a harassment type call by that i mean .silent . i was told by the delivery dept that to sum up "tough" we got your money suck up are delivery time you cannot do any thing about it. as i was subject to the Argos campaign of "same day delivery" does this mean it only applies to paper clips and pens? the catch is you pay for all your items and then the email tells you off the date. which is wrong as one item i purchased had a 5 day delivery !!!
Helpful Report
Posted 8 years ago
Phoned up argos customer service today to pay my buy now pay later which was only 4:days late even tho I paid the balance off they have charged me 54.00 absolutely disgusting will never buy off them again
Helpful Report
Posted 8 years ago
WENT TO ARGOS TAMWORTH TODAY AND IT WAS THE SAME OLD STOREY HAVING TO WAIT OVER TEN MINUTES TO GET MY TWO ITEMS. THE ITEMS CAME CAME DOWN THE CONVEYER BELT IN ABOUT TWO MINUTES THEN I HAD TO WAIT ABOUT 10 MINUTES TO BE CALLED. THE STAFF ARE USELESS I COULD RUN RINGS THEM THEY HAVE NOT GOT A CLUE HOW TO RUN A SHOP, THATS WHY I DONT LIKE GOING TO ARGOS ITS ALWAYS THE SAME THOUGHT IT MIGHT HAVE GOT BETTER NOW SAINSBURYS HAVE TOOK IT OVER. COME ON SAINSBURYS SORT THIS SHAM OF A SHOP OUT
Helpful Report
Posted 8 years ago
I have had many problems with this company ordering multiple and they haven't got the colours in stock and now have just got told my son's beds will not arrive for there birthday they rang us to tell us just said there not coming and then put the phone down now I'm trying to get it done and im still have trouble its a joke
Helpful Report
Posted 8 years ago
Purchased a bed from Argos and got a delivery date of 05/11/2016. The delivery driver claims to have phoned myself yet both my partner and I have evidence that there was no effort to call or text us throughout the morning. I had to take a day of work for this delivery and now it's all for nothing. As this is the second time we have had an incident like this from Argos we will not be using them again and would never recommend them.
Helpful Report
Posted 8 years ago
LIsa went wrong. Worst customer service ever. Cancelled my delivery and had to wait another 4days. Then couldn't be bothered to call so they went home and Lisa customer service was its tough we can come back in 8 days,oh and if you don't like it cancel. She is an evil unhelpful woman (certainly not a lady) who enjoys saying no no no and cancel. Send the service desk back to India,at least they try.
Helpful Report
Posted 8 years ago
They ended my account a year ago and failed to tell me !!. Got the card out found it was a year out of date called CUSTOMER Service , after giving my details to 4 people i was told I had my account stopped a year ago but only as far as buying was concerned !!! I have a small amount to pay so the account is open i just cant use it ? I was also told i didnt use it enough! Well i will not be shopping at Argos this Christmas , Avoid these people at all cost
Helpful Report
Posted 8 years ago
they advertise "same day delivery" and " in stock" this is untrue, awful customer service
Helpful Report
Posted 8 years ago
I bought an appliance online, the Argos customer adviser assured me it was in stock and I paid in full, I was then asked to call a premium rate number to arrange delivery, was asked all sorts of questions regarding the size of my kitchen window ? the electrical points around, measurements of kitchen and outside area etc., I was then told it would be a month before they could deliver ! I complained to Argos who did nothing, it was actually over a month until I rcvd the appliance, I complained again to Argos who promised me my delivery charge refund, which they did not honour, shocking service, they take your money then leave you to arrange delivery ( that you have already paid for ) with a third party, they had my money for over a month, shocking ! never again !
Helpful Report
Posted 8 years ago
I previously left a review with two stars due to the extremely poor service I had received from Argos on line, regarding New Age Garage Furniture which arrived late, and in a damaged condition. I now need to downgrade this even further, as since leaving that review I have been desperately trying to get a replacement date, and still not able to achieve this. I have issued Argos with a Formal Complaint, and as yet, Argos have not had the common decency to recognise this complaint, or respond. Clearly, the worst issue is the lack of ability to fulfill their obligation of delivering my order in an undamaged condition, to the timeframe they claim.
Helpful Report
Posted 8 years ago
Airdrie - customer service shocking, waiting time for items 10 mins and only 2 people in shop
Helpful Report
Posted 8 years ago
Shocking. Paid £1300 for an American fridge freezer and range cooker. Delivery turns up and "Expert Logistics" won't take them up six stairs into the house. Whats the point of selling appliances if you won't deliver them. I will not be using Argos again. Expert Logistics...don't make me laugh.
Helpful Report
Posted 8 years ago
Went into store and ordered my sofa and units-all brilliant until the delivery turned up!!! I couldn't get my front door off and fair enough the drivers said they weren't allowed to touch it but when the sofa came out of the van I could see it would fit anyhow as smaller than the one we just got out. Delivery men disagreed and said it wouldn't fit at all so could arrange another delivery. I said I would get it in by getting my husband to leave work and remove the window. They then just left it in the street without even trying to get any of it in and off they went. I called my teenage son to have a look and he agreed with me and we picked it up and got it in the door without any problems at all. I felt totally let down down that they never listened and didn't even try to get it in-my husband wasn't happy either as he left work and lost pay because he was on his way home when I rang to tell him not to bother as done it. Will definitely think twice for getting anything by home delivery again- just really glad it didn't rain!!!
Helpful Report
Posted 8 years ago
Ordered a fireplace back in January. Eventually cancelled it in October after 7 deliveries, one no show delivery (with no notice), mostly damaged goods or completely wrong fireplaces delivered. Continually on the phone to Customer Service and how many managers dealt with us I couldn't even remember!!!! Given £60 in vouchers as a sorry!!!! Dreadful service and one very unhappy angry 'EX' customer. Went elsewhere & same fireplace delivered within 10 days with no hassle whatsoever.
Helpful Report
Posted 8 years ago
I recently moved and I bought a great deal of products from Argos at Lewisham. One of them was a duck feather duvet from their own company Living. Due to poor product quality control the feathers were not washed and the duvet smelled like bad fish, making it impossible to use. I should have guessed that something is wrong as the product was not delivered in the advertised package but in a sealed plain bag with its tags inside. I took the product back for a refund as it was obviously defective.They said that for the exact product they don't refund once it is opened. Like I could know it smells before opening it. Looking at the customer reviews, many have complained about the smell. These people should care more for their customers, that in many cases have spent a lot of money in their stores. I am not buying from Argos again. Well done losing a customer.
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Posted 8 years ago
Completely unsatisfied! Couldn't be more unhelpful with the delivery of my washing machine. In the end it was easier to cancel item and order with another company. Would not recommend.
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Posted 8 years ago
I ordered a large suitcase to be delivered next day waited in all day and it never came finally came the next day but was the wrong item rang argos took ages for the person on the phone to sort it out he had nt got a clue what to do after a very long time on the phone they are sending out the correct case in 2 days ?why not next day it was their fault but they couldn't care less .absolutely disgusting customer service
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,040 reviews