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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Bought a samsung galazy tab and find although ove been an excellent and loyal customer you have no purchasr history to aid a pronlem im having. Seems samsung have latched on to this major flaw!! Truly disappointed in you both
Helpful Report
Posted 8 years ago
Still waiting for I phone with no information update nobody knows anything so why did they what they don't have ???? Not professional or correct.
Helpful Report
Posted 8 years ago
Too many customer advisers answering complaint all not knowing what the other advised. Rang them up today, very unhelpful about wardrobes that have fell to pieces within 6 months this. No compensation or goodwill gesture, just the hassle and inconvenience of dismantling everything and taking more time off work for collection of shoddy goods from Argos.
Helpful Report
Posted 8 years ago
Customer service is an absolute joke, rang three times and after giving all details they asked for, order number, name and address was told they would be transferring my call to the correct department. Three times this happened and every time after two rings they hung up. Awful company????
Helpful Report
Posted 8 years ago
I ordered some fishing tackle for a work colleague, from Ebay for delivery to my local Argos store, justso we didnt miss the delivery driver. After 12 days had passed by, i started a resolution via Ebay, because i had not received any messages from Ebay or Argos, the vendor sent me a message to say that the store in question had received the package 6 days earlier, and perhaps i should contact them , several very frustrating calls later they found my package and within minute i had my code for pick-up, When i went to the store at 9am the next day i asked to speak to the manager, what a waste of time, he did not want to listen to my moaning about what a group of "knuckle dragging dickheads" they employed at this store , his reasoning was "they are simply a parcel receiving depot, it is not there job to chase parcels". Well Michael at the Nuneaton store you deserve the sack!
Helpful Report
Posted 9 years ago
Everything is becoming online only, with hardly any items in stock. Try and buy various console games and they are near enough always online exclusive. The Argos high street customers and stores are being neglected. Argos is becoming a joke. What the hell is the point of Argos high street stores if you can't order anything in to them? To top it all I actually witnessed a customer complaining that his EBay order hadn't turned up into this particular high street store. Is Argos insane?? They accept orders from the likes of eBay, yet fail to order loyal customers the required products into their high street stores, when this bloody service should be provided as standard to an Argos customer. In my opinion. Whoever's running the company is clearly out of touch with it's customers and needs to he replaced. Go Argos! What a bloody laugh.
Helpful Report
Posted 9 years ago
Repeated broken promises about delivery. Originally stated when I purchased the item online that delivery would be two days, but I chose a date that gave them 4 days. No problem I thought. Received a confirmation for that date. On the day I checked the tracking on the Argos website and it confirmed the delivery date for that day. Waited in all day...no delivery or contact to say so. Tried contacting them, cut on twice before getting through to a third person. Explained that the order wasn't sent because they didn't actually have it. Promised that delivery would be on the 1st September, between 7:00 and 18:00. I confirmed this online and through chat message that it would definitely be dispatched and delivered. Waited around all day again, no delivery despite it stated on the tracking page that it was in fact dispatched. NOT HAPPY to say the least. To be frank, they are lying and making promises they must know they cannot keep. Unlikely to bother again, I don't mind waiting, but I pretty pi**ed with the lying.
Helpful Report
Posted 9 years ago
I bought a Hoover only used it twice only had it fortnight and the belt broke had a month guarantee from argos .when I tried to return it I was told to contact Hoover I do feel they should of replaced as there maybe fault a with all these Hoover's. I'm now unable to clean until I am able to contact Hoover . It is an absolute disgrace . What does the guarantee even mean . I will be shopping elsewhere from now on.
Helpful Report
Posted 9 years ago
Having ordered a booster car seat online I have now found it will be delivered by standard post. If I'd known that when I ordered it I would have bought it somewhere else as I had assumed I would at least get a delivery date. Having had problems with Argoe before, as in they delivered to the wrong address I would be very wary of using them again.
Helpful Report
Posted 9 years ago
Bought 2 sofas they were not the size advertised have not been offered a great deal in the way of compensation just 86£ off to keep uncomfortable small sofas really no good or return for refund. I am returning but I will now have no sofa for me or my kids to sit on as I gave my sofas away and Argo don't really give a damn. I'm upset and feeling frustrated about the situation. Who does that to their loyal customer? Yep ARGOS!!
Helpful Report
Posted 9 years ago
Just been to my local Argos, had a flyer which said lowest prices ever. Advertised on page 36 is anXBOX One 1TB console and FIFA 16 bungle priced £149.99. When I went in to buy one the screen to check availabity stated price £244.99 when I asked an assistance to check the price I was told the price was £249.99 and there was a note to say the price in the flyer was wrong, I pointed out that there was 3 different prices for the same product she just shrugged her shoulders and told me the price she had on her screen. So I now have an 11 year old who is very upset as they can't have the XBOX for his birthday.
Helpful Report
Posted 9 years ago
Am disgusted that when it came to purchasing 2 item's of the same product stated at £149.99 on a deal advertised at this price on their leaflet then when chatted to live chat got told was an printing error and that Argos would not honour the price .Yet when it comes to the small print it clearly states that all prices and offers are correct at time of printing just to still get told sorry printing error and that not prepared to honour the stated price. I am truly disgusted and will not be purchasing anything from argos again also when it suits the company they can with draw whatever info or price they want but the consumer pays for their mistakes or when owe they get penalised .
Helpful Report
Posted 9 years ago
Everything worst service I've ever received paid for my bike using buy now pay later plan and never have had a statement or conformation about payment, when I rang them they told me they can't help me
Helpful Report
Posted 9 years ago
Drogheda store service and staff very rude
Helpful Report
Posted 9 years ago
Was told delivery would come between 7-12. Called at 11:45 to say they would be here at 12:45 called at 12:45 to say they'd be here in 5 minutes. Called at 13:00 to say they'd be another hour. Called customer services to say I booked 7-12 for a reason as I had plans in the afternoon. Asked if they would redeliver on Monday and was told if I missed delivery I would go to the back of the queue and it would be 7 days for redelivery. I pointed out they missed delivery not me and was told to deal with it or cancel the order! Never ever using Argos again!
Helpful Report
Posted 9 years ago
Argos customer service and delivery are an absolute joke. They delivered to the wrong address promised they would deliver to right address next day. But didn't. Promised again the next day and still didn't. Promised a manager would phone me they didn't. Wrote an email no reply. Asked if I could make a complaint there reply was I will pass it on but no one will get back to u about it. So now I have one unhappy child without his main birthday present. And what's worse the customer service people really don't care not apologetic or anything all they can say is oh our system is down. There's nothing we can do. All they do is lie
Helpful Report
Posted 9 years ago
Customer service & delivery
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Posted 9 years ago
Waited an hour in the Halifax store to collect products and so did about 40 other people complete lack of staff and a useless manageress never will I pop at argos again
Helpful Report
Posted 9 years ago
I was to have a delivery between 1530 and 1730 today When I phoned at 1715 I was told they were running late and would be here by 1800 .I phone back at 1850 and told they had tried to phone but got no answer and the had run out of time and had refund to depot.The next delivery date was not until the 18 of the month.This is not good enough.The order was done on July 19 .Argos delivery service must be one of the worst in the UK.
Helpful Report
Posted 9 years ago
Where are all the staff? Had to wait ten minutes for a till as they were unmanned and now waiting for my one item. I've been here half an hour!! Sort it out Bracknell!!!
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews