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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Everything worst service I've ever received paid for my bike using buy now pay later plan and never have had a statement or conformation about payment, when I rang them they told me they can't help me
Helpful Report
Posted 8 years ago
Drogheda store service and staff very rude
Helpful Report
Posted 8 years ago
Was told delivery would come between 7-12. Called at 11:45 to say they would be here at 12:45 called at 12:45 to say they'd be here in 5 minutes. Called at 13:00 to say they'd be another hour. Called customer services to say I booked 7-12 for a reason as I had plans in the afternoon. Asked if they would redeliver on Monday and was told if I missed delivery I would go to the back of the queue and it would be 7 days for redelivery. I pointed out they missed delivery not me and was told to deal with it or cancel the order! Never ever using Argos again!
Helpful Report
Posted 8 years ago
Argos customer service and delivery are an absolute joke. They delivered to the wrong address promised they would deliver to right address next day. But didn't. Promised again the next day and still didn't. Promised a manager would phone me they didn't. Wrote an email no reply. Asked if I could make a complaint there reply was I will pass it on but no one will get back to u about it. So now I have one unhappy child without his main birthday present. And what's worse the customer service people really don't care not apologetic or anything all they can say is oh our system is down. There's nothing we can do. All they do is lie
Helpful Report
Posted 8 years ago
Customer service & delivery
Helpful Report
Posted 8 years ago
Waited an hour in the Halifax store to collect products and so did about 40 other people complete lack of staff and a useless manageress never will I pop at argos again
Helpful Report
Posted 8 years ago
I was to have a delivery between 1530 and 1730 today When I phoned at 1715 I was told they were running late and would be here by 1800 .I phone back at 1850 and told they had tried to phone but got no answer and the had run out of time and had refund to depot.The next delivery date was not until the 18 of the month.This is not good enough.The order was done on July 19 .Argos delivery service must be one of the worst in the UK.
Helpful Report
Posted 8 years ago
Where are all the staff? Had to wait ten minutes for a till as they were unmanned and now waiting for my one item. I've been here half an hour!! Sort it out Bracknell!!!
Helpful Report
Posted 8 years ago
Bought a cooker.which I will say is out of warranty but my oven door has come away from the hinge causing the door to explode.this is a manufacture fault but argos does not want to know.I'm not asking for a new cooker.will just the door repairing. I have taken photos of the damage.someone could have been seriously injured.
Helpful Report
Posted 8 years ago
Lack of customer service referance no. ARG1960340NX Recently ordered some Lego sets on line, each one arrived damaged due to items only been packed in a plastic bag. Then tried to contact the Argos 'customer service' via phone (no answer), on line chat (not available) neither of which worked then sent e-mail after e-mail and today Tuesday I'm still waiting for a reply to my e-mail sent last Friday. Lets hope Sainsbury's know the meaning of customer service.
Helpful Report
Posted 8 years ago
Total rubish delivery on day of delivery had to wait 11 and a half hours. I don't want delivery at 7:30 at night
Helpful Report
Posted 8 years ago
1.)Unfit for purpose Billy oh storage garden shed. Full of knots which fell out leaving holes, cracked wood that cracked even more when screwed together, panels and joints didn't fit, leaving gaps, doors didn't fit leaving gaps. 2.) On trying to get refund, explained it was unfit for purpose, already erected, and did as asked, took pictures, waited in 2x for collection. 1st refused to collect because we hadn't dismantled it, and it was stained with wood preserver. 2nd didn't come. Now saying we have to dismantle it. It cost to have it erected. Asked them to arrange to dismantle it, as we aren't going to pay for this. They are refusing, and saying the thing isn't in saleable state,( it never was!) so they won't take it back. This is very wrong. Very bad product even worse customer services. NEVER buy from them.
Helpful Report
Posted 8 years ago
I paid for "same day delivery" which they offer, but they cannot deliver. I'm waiting like an idiot for the delivery, which should be between 7 and 10pm. No sight of any courier. They haven't even tried to contact me with any information about the delivery. Do not trust, do not use, do not buy anything! Just waste of time.
Helpful Report
Posted 8 years ago
Ordered a chair at the end of June and specifically chose a weekend delivery date - first one available was end of July which was acceptable. Today had a text stating delivery has been postponed. Cue lots of texts to and fro until I was able to get another weekend - but not until end of August. No explanation, and no phone call to explain. Dreadful customer service. Don't expect to receive anything you order on the date given.
Helpful Report
Posted 8 years ago
Never have anything you need in stock! On the odd occasion they do have the item you require, they only stock the one. Good luck getting another delivered to the store, usually it's unavailable for reservation and when it is available to reserve it will take them 5 days to get off their arses and get one in stock. Absolutely useless!
Helpful Report
Posted 8 years ago
I have ordered an under counter freezer on the 12th of June 2016, Order number:213750833 . Website stated delivery within 5 days to post code. One month later, no show. I sent an email to Argos to enquire about the order. I was informed that the freezer was not yet delivered due to a "stock delay" and that I will be informed when delivery will take place. Another 2 weeks on (6 weeks later in total), and I am still waiting. Yet, when you go on the website it states that the freezer is in stock and delivery is still stated as "within 5 days" to the post code I need it delivered to. Disappointing, Unacceptable customer service.
Helpful Report
Posted 8 years ago
Ordered and paid extra for next day delivery for a Layzspa hot tub. Waited in all day only to get a call mid afternoon to say it would be another week. Shambolic service - go elsewhere,
Helpful Report
Posted 8 years ago
I fast track ordered two tower fans the night before the anticipated 'hottest day of the year' in July and received an email saying delivery would be between 7am-8pm the following day. At 8:15pm I phoned customer services to find out why they had not been delivered. CS closed at 8pm! Clever timing that! The automated voicemail found my order and stated that they were still expecting to deliver that day. By 10pm with heat not diminishing I wrote an email to Argos asking why they had not been delivered when the order had been fast tracked. At midnight gave up and went to bed. Phoned following day, was passed along, hung up on and generally messed about, until a very nice lady kindly told me that there had been 24hr delays the previous day and I should have received a text. I hadn't of course. She reorganised the delivery to between 4:30-8:00pm that day as nobody would be in before that. When going home I found a card to say that the goods had been left at 2pm and were with a neighbour! Grateful to have received them at last, but why can't they deliver on their promises, or at least have the courtesy to contact you if they cannot! Email never answered.
Helpful Report
Posted 8 years ago
No same day delivery.they delivered next day.after I cancelled order.first time used this service,will not again.i got a refund which I have to wait 5 to 7 days for. no compensation tho,for something they promise but couldn't keep.appalling service
Helpful Report
Posted 8 years ago
No same day delivery
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,024 reviews