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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
ordered goods online sat 16th july, chose sunday delivery 2-6pm-goods not delivered-I had paid £50 odd- Phoned Monday 18th-told by adviser goods delivered to neighbour -knocked neighbour out of bed at 9pm-no delivery made to him-phoned again took ages to get thru-good had been delivered god knows where-despite delivery instructions on order. Finally goods turned up Monday 18th afternoon, but delivery instructions ignored and nearly missed driver who parked not where suggested on del instrucions-anyway goods arrived but one item missing out of stock!Bad service-should not promise delivery when not possible-and special delivery instrucions ignored-plus have to specify if you dont want argos to deliver to neighbour-they dont tell you that on order form-MANSFIELD-NOTTINGHAMSHIRE
Helpful Report
Posted 8 years ago
It is more a case of what went right ! Purchased a Fitbit Surge watch/activity watch from Argos in Clitheroe,no instructions other than to go online for them which is nothing new nowadays. Followed the instructions for charging and basic setup,then placed watch on wrist as per instructions and within a few hours I felt to constant need to scratch my wrist beneath the watch,took the device off for a while and tried again,same result. Tried again the next day,just the same...the watch gives me the need to scratch beneath it. Again,I tried whilst outside driving and the same result. At the next opportunity I took the watch back to Argos and was told because I had charged the watch and placed it on my wrist that they would not refund as it was now used as it had been charged and on my wrist !! Also that I should have worn the watch without charging or setting up...nowhere in the instructions online is this suggested.Apparently as it has been charged,they cannot sell it again ! should that really be the issue here? They referred me to customer services and I am told just the same...also they cannot give me a customer service number for Fitbit and just said to get online and take the matter up with Fitbit...how can this be called 'customer services' I find this a very shortsighted of customer retention for the sake of £160-00...I could have spent that in store should a credit have been offered. Well....they have lost a customer for the future for sure,how could I ever have the confidence to buy from Argos again with the knowledge that there is zero support. I hope this serves as a warning to others with reference to Argos and Fitbit.
Helpful Report
Posted 8 years ago
i went to place an order but couldn't find its correct name or on screen i explained to the young lady working there she knew what i wanted but couldn't find it either i told her it was in the disability section but no such section mobility section was what i wanted she 1 st told me that the item i wanted was no longer sold and when i said id purchased a handy reacher only a month ago she then told me it wouldn't be in stock i got home and found the item in stock and ready for click and collect bascically she and her friend rushed me out of shop as it was 15 mins before closing and suspect they wanted to get home early instead pf helping me its more of a big deal being that I'm disabled and in a great deal of pain walking i think its disgaceful and the fact that no one has even bothered to reply to my email shows they really couldn't careless
Helpful Report
Posted 8 years ago
I waited a week for a item to be delivered to be told on the day it was not coming. Was offered a Saturday 3 weeks later.I took a refund
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Posted 8 years ago
Ordered a bed which i needed urgently as i had company arriving so chose Argos as they delivered within less than 24 hrs of ordering online Pretty Good you might think but oh no on arrival and unpacking the bed was in a pretty bad state loose panels plenty of chips and grooves i personally think a 2 year old could have made a better job of making one Ok Argos only supplied but on telephoning customer service was told could not collect for 2 weeks at earliest and it would be 5 working days after that so nearly 3 weeks in all before i get refund back so in the meantime no bed and no money to buy a new one its ammazing how they can have one delivered to me in less than 24 hrs and take money out my account for unfit goods Would never ever purchace from them again or would not reccomend
Helpful Report
Posted 8 years ago
I have been others customers for so many years. I had a very bad experience with Argos split payment between Argos card and Master card. I did not receive any refund on my Master card because of the said they've refunded everything that but I did not receive anything I will never ever use this service again.
Helpful Report
Posted 8 years ago
Ordered 2 x 'Me to You' sets for a cat that were supposed to include cat bowl, food mat and canister. The boxes that I received in store (Stratford, Stratford Centre) stated that I was receiving the item that I ordered. Get it home and open it and it is 2 sets for a dog. Now as much as I would love to own a dog, I do not. My partner and I have 2 cats. Sure, they can't read and probably wouldn't care, but that isn't really the point, is it. As this is sequential orders that have been mucked up (whether due to their fault or the fault of Pet Brands), I am once again having to waste time returning items for replacement or refund. Argos, I'm getting this one sorted and then I am done with you!
Helpful Report
Posted 8 years ago
I ordered two items on the 31st May and arranged for delivery on the 4th of July at the time of 6pm-9pm I received a call early that morning to say I would get a call 1 hour before they were to deliver, no call an my items did not arrive!? I then rang the call centre at 8am the next morning on 5th July an spoke to a lady stating my problem she said there was a problem with the driver and he was unable to deliver, but assured me that I would have my packages by 12 noon that day. When I rang to see when it was coming so I could arrange a new number too be contacted on and for someone to come down to wait in my house as I was working she said it all out on the van so should be there at any time now, when i rang yet again to see where it was up too they had rang my house even though as I was led to believe they knew I wasn't in, they rang anyway an then attempted to deliver the packages!? When not getting any answer (which the wouldn't have as I was WORKING!) took the packages back an signed them off as a cancelled delivery!!????? And allocated them to someone else!! as I found out after 4 phone calls and 5 different people I have spoken too by the 6th call I had lost all hope and nearly my mind as I got told that one of my items was out of stock? I don't know how when it was to be delivered the day before, so now I have came to the conclusion that my packages were never on the van and it's been one big run around and a total waste of my day and time. I made my final call and by then I just wanted to finish it all so claimed my money back I am unbelievably disappointed in every area this has been handled and will therefore never shop online or in store again. From Mrs L hall
Helpful Report
Posted 8 years ago
I ordered 5 packs of deck tiles. After a ridiculous experience of ordering, the web indicated the collection date. I had confirmation emails that contradicted each other, all sorts of amounts detailed as paid. I called and asked for clarification but came off the call more confused. I went to the store and still have no idea what is going on. But have ended up with a "gift card". I now await the payments and credits to go through my bank to check what I have been charged and recredited. DONT ORDER AND PAY. I'd only click and collect in future if I HAD to purchase from the store.
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Posted 8 years ago
bought a 55invh TV which I hired a van to collect. Took it home and there was a clicking noise. Argos customer service told me to return it back to the store where they would replace. Other retailers would have repaired or replaced the item at your home. Argos don't offer this service which is shame because buying large items from them becomes to high of a risk considering that most Argos stores are deep inside town centres where car parks are quite far.
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Posted 8 years ago
Awful awful customer service. Purchased a sofa in September 2015, the cushions have now gone soft and thin, despite "dressing" them every day. The worse part of the sofa was that underneath there is a foot missing and all that is left behind is a bent thick screw, the sharp bit has been exposed and scratched our engineered wood floor. This sofa hasn't been moved since it was delivered, but I decided to clean behind it a couple of days ago and that's when I discovered the problem. Contacted Argos who arranged for an Engineer to come out and he has reported back to Argos to tell them it's not a Manufacturer defect. How is it not a Manufacturer defect? There is a major part missing! And we have the proof and the bent screw. Going to have to go through more channels to get this resolved.
Helpful Report
Posted 8 years ago
Tried phoning Patrick branch in Glasgow! Wanted to amend a order to buy two TVs instead of one. Was on the phone for 15 minute's no answer, tried another two times. I have now purchased the TV's from currys.
Helpful Report
Posted 9 years ago
ref;15703834 I purchased a patio set 2 yrs ago, the description stated it was weather resistant, can be left outside all year, made from steel with ED coating and Rust Resistant. The patio set has now rust appearing all over as the coating is peeling off. I have sent 2 letters with photos of the rust stating I do not expect a full refund but some payment I can use towards another patio set as this is clearly a manufacturing defect. Your reply was I should get a written report from a qualified professional related to the product. I have tried several garden centres even a metallurgist and guess what, nobody will do this. I am very disappointed with Argos a brand I use a lot. John Alley
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Posted 9 years ago
Staff have no brain and awful customer service. Went Argos gallows corner, bought a steriliser. Lady serving says would you like to add bottles to that for £16. I replied are they the black ones? She replied the computer doesn't say, I asked what size are they? Her response, it doesn't say. I then said does it say the size of them, to which you can guess her saying, the computer doesn't say! I then said any chance you can find out? Her reply, no one will know any different! My response was, well I guess il say no to the bottles then thank you very much! Absolute joke!
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Posted 9 years ago
waited two weeks for cooker to be delivered ...gave me a time of between 7am and 9am the delivery came at 7am without the cooker....I went on chat and the girl said this was just a provisional time and it could still arrive even though the delivery guy told me it wasn't on the load....11 I got a call to say it wasn't coming due to shortage of delivery drivers so we agreed on a refund which she said would be in my account within the hour it wasn't so again on chat to be told the refund wouldn't show in my account for 48 hours....I was at no point treated like a valued customer more of a burden I do not find argos customer friendly and will not be shopping with them again
Helpful Report
Posted 9 years ago
Waiting 5 weeks for a cooker to be delivered and a week for my washing machine!! Rubbish
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Posted 9 years ago
Firstly I had to wait a month for delivery, then on the day if delivery it didn't arrive I didn't even get a call to say it wouldn't be. Then after ringing Argos I was told it would be deliverd the following day , but it wasn't,then I was told it would be another week for delivery,, after explaining the inconvenience of waiting yet another week, I was told it would be delivered the following day only to be given the wrong fridge freezer. I only ordered the frost free fridge freezer from Argos as I couldn't get the one I wanted anywhere else. The one that was delivered I could have got over a month ago from anywhere and more to the point it's so small I could have got it in my car. I will never use Argos again
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Posted 9 years ago
Waited all day for a delivery to be told it had been delivered and no one was in at the wrong address so was dumped in the garden the driver took a picture of it in the garden so proved it wasn't my house waited for a replacement next day still not here ! Customer service on the call was good however but delivery was crap
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Posted 9 years ago
I have never experienced worse customer service in my entire life. I have spent all day on and off trying to get an 800 gbp order placed, to no avail. It was one excuse after another, they were impossible to work with, and once it finally went through this evening they decided to cancel the order without warning. A complete waste of time and to add to that, through all the failed transactions via phone and the internet they have maxed out my credit card by holding the space for failed transactions and can do nothing about it so I'm not able to order with any other supplier for days now. The state of their customer service team is completely embarrassing and infuriating.
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Posted 9 years ago
Have always ordered from Argos without incident until there was a problem with the driver, he called me and told me he would be at my house within the hour I agreed with him at least 45mins as I was out doing a school run, he said ok as he had 2 drops to do before me anyway. Got another call 28mins later to say he was outside my house and getting no reply??? Like seriously! Anyway to cut it short I called customer complaints as my very large expensive item was not delivered, I cancelled the order! Took me 12 days to get my refund back even though I was told on the phone 3 to 5 days. Not happy at all.
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Posted 9 years ago
Argos is rated 2.7 based on 4,024 reviews