Login
Start Free Trial Are you a business? Click Here

Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Argos Reviews
Visit Website

Email:

info@argos.co.uk

Write Your review

Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Bought a cooker.which I will say is out of warranty but my oven door has come away from the hinge causing the door to explode.this is a manufacture fault but argos does not want to know.I'm not asking for a new cooker.will just the door repairing. I have taken photos of the damage.someone could have been seriously injured.
Helpful Report
Posted 9 years ago
Lack of customer service referance no. ARG1960340NX Recently ordered some Lego sets on line, each one arrived damaged due to items only been packed in a plastic bag. Then tried to contact the Argos 'customer service' via phone (no answer), on line chat (not available) neither of which worked then sent e-mail after e-mail and today Tuesday I'm still waiting for a reply to my e-mail sent last Friday. Lets hope Sainsbury's know the meaning of customer service.
Helpful Report
Posted 9 years ago
Total rubish delivery on day of delivery had to wait 11 and a half hours. I don't want delivery at 7:30 at night
Helpful Report
Posted 9 years ago
1.)Unfit for purpose Billy oh storage garden shed. Full of knots which fell out leaving holes, cracked wood that cracked even more when screwed together, panels and joints didn't fit, leaving gaps, doors didn't fit leaving gaps. 2.) On trying to get refund, explained it was unfit for purpose, already erected, and did as asked, took pictures, waited in 2x for collection. 1st refused to collect because we hadn't dismantled it, and it was stained with wood preserver. 2nd didn't come. Now saying we have to dismantle it. It cost to have it erected. Asked them to arrange to dismantle it, as we aren't going to pay for this. They are refusing, and saying the thing isn't in saleable state,( it never was!) so they won't take it back. This is very wrong. Very bad product even worse customer services. NEVER buy from them.
Helpful Report
Posted 9 years ago
I paid for "same day delivery" which they offer, but they cannot deliver. I'm waiting like an idiot for the delivery, which should be between 7 and 10pm. No sight of any courier. They haven't even tried to contact me with any information about the delivery. Do not trust, do not use, do not buy anything! Just waste of time.
Helpful Report
Posted 9 years ago
Ordered a chair at the end of June and specifically chose a weekend delivery date - first one available was end of July which was acceptable. Today had a text stating delivery has been postponed. Cue lots of texts to and fro until I was able to get another weekend - but not until end of August. No explanation, and no phone call to explain. Dreadful customer service. Don't expect to receive anything you order on the date given.
Helpful Report
Posted 9 years ago
Never have anything you need in stock! On the odd occasion they do have the item you require, they only stock the one. Good luck getting another delivered to the store, usually it's unavailable for reservation and when it is available to reserve it will take them 5 days to get off their arses and get one in stock. Absolutely useless!
Helpful Report
Posted 9 years ago
I have ordered an under counter freezer on the 12th of June 2016, Order number:213750833 . Website stated delivery within 5 days to post code. One month later, no show. I sent an email to Argos to enquire about the order. I was informed that the freezer was not yet delivered due to a "stock delay" and that I will be informed when delivery will take place. Another 2 weeks on (6 weeks later in total), and I am still waiting. Yet, when you go on the website it states that the freezer is in stock and delivery is still stated as "within 5 days" to the post code I need it delivered to. Disappointing, Unacceptable customer service.
Helpful Report
Posted 9 years ago
Ordered and paid extra for next day delivery for a Layzspa hot tub. Waited in all day only to get a call mid afternoon to say it would be another week. Shambolic service - go elsewhere,
Helpful Report
Posted 9 years ago
I fast track ordered two tower fans the night before the anticipated 'hottest day of the year' in July and received an email saying delivery would be between 7am-8pm the following day. At 8:15pm I phoned customer services to find out why they had not been delivered. CS closed at 8pm! Clever timing that! The automated voicemail found my order and stated that they were still expecting to deliver that day. By 10pm with heat not diminishing I wrote an email to Argos asking why they had not been delivered when the order had been fast tracked. At midnight gave up and went to bed. Phoned following day, was passed along, hung up on and generally messed about, until a very nice lady kindly told me that there had been 24hr delays the previous day and I should have received a text. I hadn't of course. She reorganised the delivery to between 4:30-8:00pm that day as nobody would be in before that. When going home I found a card to say that the goods had been left at 2pm and were with a neighbour! Grateful to have received them at last, but why can't they deliver on their promises, or at least have the courtesy to contact you if they cannot! Email never answered.
Helpful Report
Posted 9 years ago
No same day delivery.they delivered next day.after I cancelled order.first time used this service,will not again.i got a refund which I have to wait 5 to 7 days for. no compensation tho,for something they promise but couldn't keep.appalling service
Helpful Report
Posted 9 years ago
No same day delivery
Helpful Report
Posted 9 years ago
ordered goods online sat 16th july, chose sunday delivery 2-6pm-goods not delivered-I had paid £50 odd- Phoned Monday 18th-told by adviser goods delivered to neighbour -knocked neighbour out of bed at 9pm-no delivery made to him-phoned again took ages to get thru-good had been delivered god knows where-despite delivery instructions on order. Finally goods turned up Monday 18th afternoon, but delivery instructions ignored and nearly missed driver who parked not where suggested on del instrucions-anyway goods arrived but one item missing out of stock!Bad service-should not promise delivery when not possible-and special delivery instrucions ignored-plus have to specify if you dont want argos to deliver to neighbour-they dont tell you that on order form-MANSFIELD-NOTTINGHAMSHIRE
Helpful Report
Posted 9 years ago
It is more a case of what went right ! Purchased a Fitbit Surge watch/activity watch from Argos in Clitheroe,no instructions other than to go online for them which is nothing new nowadays. Followed the instructions for charging and basic setup,then placed watch on wrist as per instructions and within a few hours I felt to constant need to scratch my wrist beneath the watch,took the device off for a while and tried again,same result. Tried again the next day,just the same...the watch gives me the need to scratch beneath it. Again,I tried whilst outside driving and the same result. At the next opportunity I took the watch back to Argos and was told because I had charged the watch and placed it on my wrist that they would not refund as it was now used as it had been charged and on my wrist !! Also that I should have worn the watch without charging or setting up...nowhere in the instructions online is this suggested.Apparently as it has been charged,they cannot sell it again ! should that really be the issue here? They referred me to customer services and I am told just the same...also they cannot give me a customer service number for Fitbit and just said to get online and take the matter up with Fitbit...how can this be called 'customer services' I find this a very shortsighted of customer retention for the sake of £160-00...I could have spent that in store should a credit have been offered. Well....they have lost a customer for the future for sure,how could I ever have the confidence to buy from Argos again with the knowledge that there is zero support. I hope this serves as a warning to others with reference to Argos and Fitbit.
Helpful Report
Posted 9 years ago
i went to place an order but couldn't find its correct name or on screen i explained to the young lady working there she knew what i wanted but couldn't find it either i told her it was in the disability section but no such section mobility section was what i wanted she 1 st told me that the item i wanted was no longer sold and when i said id purchased a handy reacher only a month ago she then told me it wouldn't be in stock i got home and found the item in stock and ready for click and collect bascically she and her friend rushed me out of shop as it was 15 mins before closing and suspect they wanted to get home early instead pf helping me its more of a big deal being that I'm disabled and in a great deal of pain walking i think its disgaceful and the fact that no one has even bothered to reply to my email shows they really couldn't careless
Helpful Report
Posted 9 years ago
I waited a week for a item to be delivered to be told on the day it was not coming. Was offered a Saturday 3 weeks later.I took a refund
Helpful Report
Posted 9 years ago
Ordered a bed which i needed urgently as i had company arriving so chose Argos as they delivered within less than 24 hrs of ordering online Pretty Good you might think but oh no on arrival and unpacking the bed was in a pretty bad state loose panels plenty of chips and grooves i personally think a 2 year old could have made a better job of making one Ok Argos only supplied but on telephoning customer service was told could not collect for 2 weeks at earliest and it would be 5 working days after that so nearly 3 weeks in all before i get refund back so in the meantime no bed and no money to buy a new one its ammazing how they can have one delivered to me in less than 24 hrs and take money out my account for unfit goods Would never ever purchace from them again or would not reccomend
Helpful Report
Posted 9 years ago
I have been others customers for so many years. I had a very bad experience with Argos split payment between Argos card and Master card. I did not receive any refund on my Master card because of the said they've refunded everything that but I did not receive anything I will never ever use this service again.
Helpful Report
Posted 9 years ago
Ordered 2 x 'Me to You' sets for a cat that were supposed to include cat bowl, food mat and canister. The boxes that I received in store (Stratford, Stratford Centre) stated that I was receiving the item that I ordered. Get it home and open it and it is 2 sets for a dog. Now as much as I would love to own a dog, I do not. My partner and I have 2 cats. Sure, they can't read and probably wouldn't care, but that isn't really the point, is it. As this is sequential orders that have been mucked up (whether due to their fault or the fault of Pet Brands), I am once again having to waste time returning items for replacement or refund. Argos, I'm getting this one sorted and then I am done with you!
Helpful Report
Posted 9 years ago
I ordered two items on the 31st May and arranged for delivery on the 4th of July at the time of 6pm-9pm I received a call early that morning to say I would get a call 1 hour before they were to deliver, no call an my items did not arrive!? I then rang the call centre at 8am the next morning on 5th July an spoke to a lady stating my problem she said there was a problem with the driver and he was unable to deliver, but assured me that I would have my packages by 12 noon that day. When I rang to see when it was coming so I could arrange a new number too be contacted on and for someone to come down to wait in my house as I was working she said it all out on the van so should be there at any time now, when i rang yet again to see where it was up too they had rang my house even though as I was led to believe they knew I wasn't in, they rang anyway an then attempted to deliver the packages!? When not getting any answer (which the wouldn't have as I was WORKING!) took the packages back an signed them off as a cancelled delivery!!????? And allocated them to someone else!! as I found out after 4 phone calls and 5 different people I have spoken too by the 6th call I had lost all hope and nearly my mind as I got told that one of my items was out of stock? I don't know how when it was to be delivered the day before, so now I have came to the conclusion that my packages were never on the van and it's been one big run around and a total waste of my day and time. I made my final call and by then I just wanted to finish it all so claimed my money back I am unbelievably disappointed in every area this has been handled and will therefore never shop online or in store again. From Mrs L hall
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews