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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Thanks a lot argos running back an forth for a electric fire wats not working are u going to pay for my petrol I used speak to customers service all I got was sorry not good enough after 5 days of running around my fire is still not working
Helpful Report
Posted 9 years ago
I don't know where to start with Argos service-last Christmas we were left with no fridge for two weeks as they brought in a damaged fridge and gave us no option but to wait for 2 more weeks Just for them to sort it out where we paid for the service and the product and yet again two days ago I ordered a microwave for my wife's bday gift making it a same day delivery and I haven't received it till date which is already a 3rd day where I have been getting texts and email confirmation upon confirmation that's it's on its way but never turns up where I wasted 6 hours of my time 3 hours each day just waiting for to receive it!! I mean how bad can the service be and how would person in charge of the delivery dispatch get away with this. I have been refunded my delivery costs me £5 voucher the next day but are you serious, is that the best Argos does as an excuse of customer service failure ?? Does Argos think we care about £5 voucher when we spend hundreds for the product and service - It's a shame on such a big enterprise like Argos that they hire techs and personals who can meet up with their customer service. Never again I am ordering from Argos again in my life.
Helpful Report
Posted 9 years ago
Never seem to have any stock, been waiting for weeks to order , but still nothing, even looked at different makes but yet again no stock, gggggrrrr, sort it out Argos please
Helpful Report
Posted 9 years ago
Used Argos a few times for furniture. Should of learnt my mistake the first time I bought. Purchased for over £400 a display/drawer/storage unit for living room, after 2 to 3 years it started looking shabby and falling apart. About a year and half ago, bought a bedroom wardrobe and chest of drawers . Description said it was pine , but when delivered it was M.D.F. with one strip of pine as a support at the back of both units. Put together and it was ok . But after about a 10 months we started finding ball bearings from the runners in the drawers. Then all drawers gradually collapsed. When contacting Argos they said cause we are out a warranty they would not send new runners and we would need a accredited tradesman to look the runners and say they was defective. Not been funny but I've been in engineering all my working life to say never by this crap.
Helpful Report
Posted 9 years ago
On 24th November 2015 I made an order online for a three piece suite and was given a delivery date of 18th December between 10am & 2pm. I recieved a text message confirming this and my old suite was taken away the day before the expected delivery. The delivery never happened so I looked online and found out that the delivery had been re-scheduled for a date in January and at no time had I been informed of this. I rang the Argos customer service number and eventually got to speak to an Argos Direct Team Leader who managed to get the delivery date brought forward to the 23rd December which I agreed to accept and was confirmed to me in an email. I spoke to the Team Leader on her mobile phone on the morning of the 23rd December and she confirmed it would be delivered that day. The suite did not arrive so I rang the customer service number. The person who I spoke to was one of the most obnoxious people I have ever had to deal with and he denied all knowledge of the delivery date being moved forward despite me having an email confirming it. When I told him I wanted the suite delivered that day as promised he said "well your not going to get it then are you". After getting nowhere with customer services I then used the Argos Helpers Twitter account to find out why the suite wasn't delivered but never recieved an answer. I was eventually given a delivery date of 4th January 2016 which was confirmed in an email, and once again the suite wasn't delivered. My wife rang customer services and managed to speak to another Team Leader who then arranged for two further delivery dates, the sofa on 7th January and chairs on 15th January. Both of these deliveries were made. We had re-arrange our Christmas and New Year plans because of having nothing for guests to sit on. The level of service we recieved from Argos was nothing short of appalling and we eventually recieved a cheque for £75.00 as a goodwill gesture. I never did get an answer why the delivery dates kept getting missed. The feeling I got with dealing with people at Argos was one of a couldn't care less attitude, despite the many empty "we are sorry" comments. Even in the covering letter with the cheque was wrongly worded and was obviously meant for someone else. Needless to say we won't be shopping at Argos again.
Helpful Report
Posted 9 years ago
Ordered a fridge 2 weeks ago - currently without a fridge so needed a new one desperately. Took a day off work to receive delivery only to get a text message this morning saying there was an issue with stock and earliest delivery would now be Monday. What kind of logistics system has your order for 2 weeks but can only advise of 'issues with stock' on the day of delivery? Appalling standard of service and I have requested a refund - I would rather take my money elsewhere.
Helpful Report
Posted 9 years ago
Manager? My a$$ I bought a Washing Machine, bearing in mind it wasn't cheap. I walked into the Winsford, Cheshire Store and waited at the collection point. I was then approached by the "manager" and as she looked me up and down, trying to look for a ticket. I explained i paid for this online and i have a text & email to confirm. She (in a snotty way) said i can't collect - i have to go through a till to get a ticket (never heard this before)... so i moved 1 meter to the left and then i was served - still didn't get a ticket! She then walked out from the back with my item on a trolley and looked at me, stopped and handed me the item & trolley. She said, she can't help me lift this HEAVY washing machine as there's only 2 people in the store - sorry but this isn't my fault! So i had to struggle moving this item out the store and all the way to my car AND lift it into my boot! If she's classed as a manager she needs sacking
Helpful Report
Posted 9 years ago
After having an issue with an order that still hadn't been resolved for 4 days I rang up customer service to be treated absolutely poorly. When expressing the issue the man on the other end of the phone told me I was just a customer and so my problem wouldn't be resolved today and it had to be prolonged for ANOTHER 24 hrs. Understandably frustrated by this mans disgusting attitude I later asked to speak to a manager to be told there wasn't a manager. Only to eventually contradict himself to tell me there is infact a manager but I wasn't allowed to speak to them.
Helpful Report
Posted 9 years ago
I went into Argos yesterday to buy some earrings. I stood waiting at the counter for 20 minutes or more. When an employer came over she sighed at me more than once, she then said if I need anything then I must go to another counter as there is no one here. I asked if I could have a quick look at the earrings in the display cabinet, she sighed AGAIN and said ugh hold on I need to get a key. So I said don't worry about it and left. She didn't try to stop me or anything. I know it was a Friday afternoon but I had been at work too. Not acceptable customer service. I took my custom and money elsewhere and got my earrings in a matter of minutes from a very polite woman at a jewellers. Not good Argos. Disappointed. Hounslow Argos - Friday 15/4/16
Helpful Report
Posted 9 years ago
Online orders were getting cancelled automatically due to a sustem error apparently. Then called customer care and placed the order directly with them and confirmed order and delivery? hung up and had the order cancelled again. When you call then back they have no clue whats going on and are the least helpful or competent nitwits on the planet handling customercare. Shocking service and shameful given its onshore here in the UK.
Helpful Report
Posted 9 years ago
I bought a bathroom cabinet, put it up and was happy so I ordered another 3 days later with the same cat No when I put it up the shelf fittings where missing so I improvised, however when I actually put the second cabinet up it was visibly different in three ways so they where not a matching pair. When I contacted ARGOS the said that the only way they could anything was if the cabinets where returned to Argos in the original packaging. I told them they where actually on the wall and this made no difference to them. I WILL NOT BE USING ARGOS AGAIN AND I WOULD ADVISE ANYBODY LOOK ELSEWHERE IF YOU BUY SOMETHING THAT IS WRONG YOU WILL NOT GET ANY HELP.
Helpful Report
Posted 9 years ago
Ordered a fridge freezer was given a delivery date for Sat they brought it they needed to take the doors of to get it in which is normal for American fridge freezer they refused cause it was raining complained to argos given another date for today Tuesday 12th April phone call of expert logistics that it wasn't loaded on to wagon and didn't know y right back on the phone to argos can't deliver cause of weather again umm it's a bloody glorious day fella on phone didn't want to know pathetic services nedless to say they lost a 700 pound order shocking service
Helpful Report
Posted 9 years ago
Disgusting customer service re a faulty product.Because the product was delivered the store could do nothing even with the original receipt.They rang the dept concerned who apparently need to check their archives.we were told the system was down and they couldn't check I had to ring later.More phone calls and two managers in store ringing and having the receipt in front of them,promises of return calls,we are now 6 weeks down the line and still no call back.The product in question was a futon sofa bed purchased 6months ago and NEVER been used.It obviously does not pay to buy any item which needs to be delivered because the original receipt has no validity.Be aware if you purchase large items as your receipt means nothing.
Helpful Report
Posted 9 years ago
I went to the harrow Weald store to buy tommy tippee baby bottles which I searched in the store catalogue with a 5 day delivery. I went to the counter to speak with Mayur and all he did was keep discouraging me from buying it at Argos. He told me to go to EBay or Amzon. He added that it could be cheaper there and quicker. He said that Argos would charge me extra to bring it in the store for collection which was incorrect information.I wondered whether he worked for Argos or Amazon or eBay. Iam still left to understand why he was so unhelpful. I went ahead and ordered the item myself and got my order numb 172222... Am still confused. I love Argos and have shipped 90/ of my household... Just not sure you have passionate people at the frontline
Helpful Report
Posted 9 years ago
I waited in all day for this to be delivered on the confirmed date and time slot, the earliest time slot when I was available was two months after I ordered it. It was a sunny day and as a single parent I had to tell the kids that we had to stay in for this long awaited delivery. Argos confirmed 4 times that my order would be delivered as arranged when I contacted them, but we heard nothing - we just stayed in waiting for the phone call from the driver an hour before delivery that never came.
Helpful Report
Posted 9 years ago
A ten minute wait and still did not get to speak to anyone. Will never use Argos again. Not fit for purpose!
Helpful Report
Posted 9 years ago
There is a persistent problem with the Argos website, cannot check stock as unable to recognise postcodes, does not recognise its own stores, which means a speculative trip to nearest store. When this problem is pointed out all you get is a disinterested shrug of the shoulders. When compared to other retailers Argos seems shambolic and amateurish.
Helpful Report
Posted 9 years ago
Was told it would arrive between 12 and 6pm, by 6.30 I decided to ring them, we were told they would answer in 2 minutes as phone lines were busy, 1 hour 30 minutes on the phone later still no answer and no washer came, complete waste of a day. Not Happy with this service.
Helpful Report
Posted 9 years ago
To say this company is poor is an understatement. We ordered our sofas. We are a family with three young children and I have a disabled wife. Due to be delivered on good Friday. No call before to say they were coming, however my wife was home and upstairs when they 'so called' arrived. The only reason she knows they apparently arrived is she gets a call on her mobile from Argos rearranging our delivery. My wife phones back and said they haven't even been. The delivery driver had left notes to say he had, described my house and left a note apparently. We are still yet to find the note. The member of staff she spoke to was rude, judged her for being disabled. Needless to say we cancelled the order. 7 days later still no sofas as we are still waiting for our money back. Phones them again this morning and apparently another delay in the finance department. They have argued all the way through that this is our fault. Will never shop with Argos again! Useless customer service and couldn't organise anything!! How you can leave a family in this position I'll never know. This isn't the last because I'm going to contact other parties as they shouldn't be allowed to carry on like this.
Helpful Report
Posted 9 years ago
I waited in all Saturday long (midday-9pm) for my items to not be delivered and not even a phone call! Terrible service. I have just moved into a new flat and now have nothing in the kitchen. I haven't bought from Argos before and I don't think I would again
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews