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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Not one member of staff at the lanark store has any customer service skills. Rather than apologise for the fact they don't have a clue what they are supposed to be doing they all walk about with their heads down trying not to make eye contact with the customers who have been waiting for their goods which have been told to go to the collection point and stood for up to 7 minutes before Stephanie decides to eventually serve anyone
Helpful Report
Posted 9 years ago
Ordered an I garden storage box on line delivery to be made by Yodel. Waited for 2 days to get my confirmation of delivery time between 7am-8pm Yet Yodel website clearly states 2 hour delivery slotes. No delivery made. Went back into Argos staff member not helpful until I informed her I would not leave and she needs to call customer service Waited 10 minutes before call was answered then advised they would arrange another delivery same times between 7am-
Helpful Report
Posted 9 years ago
purchased a washing machine and on the website said it was available and in 48 hours would receive a call to arrange delivery, no call then missed a call on withheld and did not hear for a further few days. had to chase argos to arrange. then the delivery date was a month away! i called customer service to see why they could not do it earlier and it was explained the machine came from abroad. which i had accepted as we needed the machine. the machine is to be delivered in two days time after waiting a month to receive a text saying the machine will not be delivered. no explanation no alternative dates. NOTHING! now im having to chase argos to be told the machine is out of stock! are you kidding me out of stock after waiting a month. and was told the machine can not sit in the warehouse waiting and if someone else orders they send the order to them.. how is that customer service as we had ordered and waited ages. if they had the machine then bloody deliver it earlier!! do not just give someone elses machine to another customer. so they have made one customer very unsatisfied which i have got a full refund and will take my money elsewhere. i will not be using argos for any purchases again. shame really as i am a property manager and work in an estate agents and we do require purchasing alot of items that argos sell but in my eyes it is them who have lost out. better companies with better customer service. no compensation had been given. USELESS!!
Helpful Report
Posted 9 years ago
The service at Argos is always poor, it's standard poor service. But Carol at the one stop Birmingham Argos is real poor in both customer service and bad behaviour. She argues even when providing a recipt within one year of manufacturing warranty when item is clearly not working.
Helpful Report
Posted 9 years ago
I ordered a fridge freezer along with other 35 items for my new house. I was given a delivery date. All my order items arrived on time except the fridge. I called customer service and they told me it will only be delivered after 10 days. After challenging all "fake" reasons why they cannot deliver, the manager told me we depend on suppliers and they are out of stock. That is a poor management of customer relationship. I cancelled my order and I will buy the same from a store that respects their customers.
Helpful Report
Posted 9 years ago
Placed a delivery of a new bed frame and mattress, selected delivery time slot and date. Being organised on the delivery date which in fact is today I had my old bed removed ready for the arrival of my new one. Sat and waited for contact from drive but nothing. I rang customer service for an update to find out I wasn't down for delivery today I was in fact due my delivery in 10 days. The lady who was very polite in her response had nothing to say other than it isn't on the system so wouldn't be being delivered. I explained about the e-mail confirmation showing today's delivery date but only the same response could be given. I was offered a good will gesture of a free blow up mistress !!!!! I hadn't got the energy to argue my cause because how could this poor woman who sound down beaten in mood miracle a bed on my doorstep. Looks like I'm going to be having some well earned sleep when the new one actual arrives! Won't be ordering again with them!
Helpful Report
Posted 9 years ago
Very poorly staffed at Brighton store. Cardenden avenue. Also spoke to a customer service guy called Paul over the phone who was rude and did not have a clue.will never shop at argos again. Poor quality products.
Helpful Report
Posted 9 years ago
UNBELIEVABLE Customer Service. Don’t believe everything (anything) you are told!! Our order for two sofas appeared to progress well to start with. We were very pleased to receive an email advising that our delivery date (specified at the time of order) had been brought forward and sure enough the Argos delivery lorry turned up at the agreed time and date. Unfortunately it then all started to go wrong!! The driver decided he could not get to our property due to access restrictions. We then had to watch helplessly as our sofas disappeared into the distance. However we were promised re-delivery on a smaller vehicle and that’s when our frustrations began……… On face value the (many) Customer Service agents we spoke to appeared to be very helpful and apologetic BUT we soon came to realise that we were being fobbed off and blatantly lied to, with false promises of new delivery dates which failed to materialise. We were promised re-delivery on no less than FIVE occasions, with assurances on the actual expected day of delivery that our sofas were ‘definitely on a van on their way to you’ but nothing turned up. A total waste of our time waiting in at home for deliveries that in reality were NEVER going to happen! One sofa was eventually delivered out of the blue (with no prior warning) but the promised deliveries of our second sofa failed to materialise. Following a formal complaint to David Robinson (Chief Operating Officer) we were eventually told (by one of his assistants) that the sofas were actually out of stock and could not be delivered for another FOUR weeks!! Having lost total confidence in Argos we decided to cancel our order (and return the one sofa that had been delivered). We were able to buy the same sofas from an alternative supplier at a cheaper price, with immediate delivery. In due course we received a full refund, plus a gift voucher by way of compensation. I can accept that sometimes there can be problems with delivery lead times etc but I cannot accept the blatant lies and deception provided so effectively by Argos customer service staff – absolutely disgraceful!! The sorry saga ended in some amusement. Some three weeks AFTER our order had been cancelled we received a surprise phone call, from an Argos Delivery driver, advising that he was approx. 15 minutes away with a delivery of TWO sofas for us………. Needless to say we told him to go away.
Helpful Report
Posted 9 years ago
WAITED IN ALL DAY SATURDAY PARCEL NEVER TURNED UP,HAD ONLINE CHAT WITH CUSTOMER SERVICE JUST GOT COCKY REMARKS BACK SAID IT WOULD BE DELIVERED MONDAY WIFE WAITED IN ALL DAY STILL NO PARCEL NOW SUPPOSED TO BE COMING TUESDAY WONT HOLD MY BREATH REALLY BAD SERVICE BETTER OF GOING TO THE SHOPS,ARGOS DID AT ONE TIME BE GOOD THOSE DAYS ARE GONE THEY'RE NOT CHEAP EITHER
Helpful Report
Posted 9 years ago
Never seen a poorer website, ever. Tried to place an order for same day collection. Argos website couldn't complete the Paypal transaction. Said try another payment option. Chose another and without going back to the section where you enter a discount code, it removed the 20% promotion I had applied and charged my card. Not only that but it reserved the item for collection tomorrow, not today, without confirming. I am leaving to go to the persons house whom the item is for, first thing tomorrow, so won't have time to go to the store and collect it. Away now to pop down to Tescos. No more Argos for me.
Helpful Report
Posted 9 years ago
Sent item back a week and a half ago. For some reason they use an external courier company. They still haven't heard back from them to say they've picked up my item despite messaging them a few times and until they do no refund- I have been ringing them daily for a week and a half which to me is unacceptable. Would never order on line from them again.
Helpful Report
Posted 9 years ago
Bought a Hitachi tv had the recite sent to my email like everything else I get from argos Took the set back to argos which I purchased 6 month previous to find my recite was for a bush tv which I have never purchased Got the tv out of the car took it in to the shop at Pontardawe argos Only for the management team to say that the tv have had a bump told them that the tv wad hight up on the wall and told them that lines appeared on it and the sound was all muffled Made me feel as if I was liaring So argos is off my shopping list ad I turn in the shop to leave told them to keep the tv and left no more argos online shopping at least they will collect the tv and have the same recite
Helpful Report
Posted 9 years ago
Delivery for a fireplace was 2 weeks so ordered item to come on a Sunday between 7am & 12pm. Had a lunch reservation at 1pm so thought this would be fine! Got a text saying item coming between 10.30 & 12.30. Rang at 12.30 to see where delivery was & 'they're running late, will be a couple of hours'. Had to leave a note to say leave in the garage & it was eventually delivered around 3pm! Not acceptable service. No apology for wasting my morning. Will not be using company again.
Helpful Report
Posted 9 years ago
Three months of absolute hell trying to get a simple refund! Dealt with three managers & amazingly each of them broke promise after promise in not calling me back or sorting anything. Never trust these names is Argos- they will absolutely just ignore you despite 'supposedly' being Management! ROB MOULTON, EMILY DICKINSON, JOSH! These guys really need to learn decent customer service!
Helpful Report
Posted 9 years ago
I ordered a laptop online, the money was taken out of my bank and within minutes I was sent an email and text saying that my order had be cancelled and I should expect a refund in the next 7 working days. Basically I am £350 down for the next 7 working days and I am yet to have anything to show for it. When I rung customer services all they could tell me was "Yes, the system just canceled your order" with no other explanation. Absolutely awful service
Helpful Report
Posted 9 years ago
Never arrives ontime i will avoid buying in future.
Helpful Report
Posted 9 years ago
Ive ordered from them on the 6th of feb , and was told my sofa would be here on 21st and then it didnt arrive so i contacted them and it wouldnt again to 10th march then on 10th they changed to the 15th , its an absolute disgrace im a nummy waiting to move out to my new first house with my baby but unable to as im still waiting on my sofa its an absolute disgrace ; ecspecially when ye spend so much in store ive bought a cooker and also a sofa in the space of two weeks
Helpful Report
Posted 9 years ago
Terrible ordered a playstation4 for £300 with fast track delivery was ment to come between 7-10 but the other thing I ordered was delivered and the PlayStation wasn't on records literally raging terrible service and won't be getting anything from Argos ever again especially something at £300 to just not be on records an actual joke
Helpful Report
Posted 9 years ago
I will never again dealnwith this ham- fisted company. A few days prior to delivery of bed and mattress having waited 3 weeks already and a text message that there is further delay. Order cancelled no apology. They do not deserve business
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Posted 9 years ago
Argos the worst company ever next to tesco. Never stick to there word and lie. 6 weeks without a cooker when promised 1 week.
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews