Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,040 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 5 packs of deck tiles. After a ridiculous experience of ordering, the web indicated the collection date. I had confirmation emails that contradicted each other, all sorts of amounts detailed as paid. I called and asked for clarification but came off the call more confused. I went to the store and still have no idea what is going on. But have ended up with a "gift card". I now await the payments and credits to go through my bank to check what I have been charged and recredited. DONT ORDER AND PAY. I'd only click and collect in future if I HAD to purchase from the store.”

Helpful Report

Posted 9 years ago

“bought a 55invh TV which I hired a van to collect. Took it home and there was a clicking noise. Argos customer service told me to return it back to the store where they would replace. Other retailers would have repaired or replaced the item at your home. Argos don't offer this service which is shame because buying large items from them becomes to high of a risk considering that most Argos stores are deep inside town centres where car parks are quite far.”

Helpful Report

Posted 9 years ago

“Awful awful customer service. Purchased a sofa in September 2015, the cushions have now gone soft and thin, despite "dressing" them every day. The worse part of the sofa was that underneath there is a foot missing and all that is left behind is a bent thick screw, the sharp bit has been exposed and scratched our engineered wood floor. This sofa hasn't been moved since it was delivered, but I decided to clean behind it a couple of days ago and that's when I discovered the problem. Contacted Argos who arranged for an Engineer to come out and he has reported back to Argos to tell them it's not a Manufacturer defect. How is it not a Manufacturer defect? There is a major part missing! And we have the proof and the bent screw. Going to have to go through more channels to get this resolved.”

Helpful Report

Posted 9 years ago

“Tried phoning Patrick branch in Glasgow! Wanted to amend a order to buy two TVs instead of one. Was on the phone for 15 minute's no answer, tried another two times. I have now purchased the TV's from currys.”

Helpful Report

Posted 9 years ago

“ref;15703834 I purchased a patio set 2 yrs ago, the description stated it was weather resistant, can be left outside all year, made from steel with ED coating and Rust Resistant. The patio set has now rust appearing all over as the coating is peeling off. I have sent 2 letters with photos of the rust stating I do not expect a full refund but some payment I can use towards another patio set as this is clearly a manufacturing defect. Your reply was I should get a written report from a qualified professional related to the product. I have tried several garden centres even a metallurgist and guess what, nobody will do this. I am very disappointed with Argos a brand I use a lot. John Alley”

Helpful Report

Posted 9 years ago

“Staff have no brain and awful customer service. Went Argos gallows corner, bought a steriliser. Lady serving says would you like to add bottles to that for £16. I replied are they the black ones? She replied the computer doesn't say, I asked what size are they? Her response, it doesn't say. I then said does it say the size of them, to which you can guess her saying, the computer doesn't say! I then said any chance you can find out? Her reply, no one will know any different! My response was, well I guess il say no to the bottles then thank you very much! Absolute joke!”

Helpful Report

Posted 9 years ago

“waited two weeks for cooker to be delivered ...gave me a time of between 7am and 9am the delivery came at 7am without the cooker....I went on chat and the girl said this was just a provisional time and it could still arrive even though the delivery guy told me it wasn't on the load....11 I got a call to say it wasn't coming due to shortage of delivery drivers so we agreed on a refund which she said would be in my account within the hour it wasn't so again on chat to be told the refund wouldn't show in my account for 48 hours....I was at no point treated like a valued customer more of a burden I do not find argos customer friendly and will not be shopping with them again”

Helpful Report

Posted 9 years ago

“Waiting 5 weeks for a cooker to be delivered and a week for my washing machine!! Rubbish”

Helpful Report

Posted 9 years ago

“Firstly I had to wait a month for delivery, then on the day if delivery it didn't arrive I didn't even get a call to say it wouldn't be. Then after ringing Argos I was told it would be deliverd the following day , but it wasn't,then I was told it would be another week for delivery,, after explaining the inconvenience of waiting yet another week, I was told it would be delivered the following day only to be given the wrong fridge freezer. I only ordered the frost free fridge freezer from Argos as I couldn't get the one I wanted anywhere else. The one that was delivered I could have got over a month ago from anywhere and more to the point it's so small I could have got it in my car. I will never use Argos again”

Helpful Report

Posted 9 years ago

“Waited all day for a delivery to be told it had been delivered and no one was in at the wrong address so was dumped in the garden the driver took a picture of it in the garden so proved it wasn't my house waited for a replacement next day still not here ! Customer service on the call was good however but delivery was crap”

Helpful Report

Posted 9 years ago

“I have never experienced worse customer service in my entire life. I have spent all day on and off trying to get an 800 gbp order placed, to no avail. It was one excuse after another, they were impossible to work with, and once it finally went through this evening they decided to cancel the order without warning. A complete waste of time and to add to that, through all the failed transactions via phone and the internet they have maxed out my credit card by holding the space for failed transactions and can do nothing about it so I'm not able to order with any other supplier for days now. The state of their customer service team is completely embarrassing and infuriating.”

Helpful Report

Posted 9 years ago

“Have always ordered from Argos without incident until there was a problem with the driver, he called me and told me he would be at my house within the hour I agreed with him at least 45mins as I was out doing a school run, he said ok as he had 2 drops to do before me anyway. Got another call 28mins later to say he was outside my house and getting no reply??? Like seriously! Anyway to cut it short I called customer complaints as my very large expensive item was not delivered, I cancelled the order! Took me 12 days to get my refund back even though I was told on the phone 3 to 5 days. Not happy at all.”

Helpful Report

Posted 9 years ago

“Fraudulent company with the worst customer service: I tried to buy this wardrobe less than a week ago when it was being advertised for £136. However, my online transaction was partially declined by Argos for some unknown reason. The money was taken from my account but the order was not placed. Later when I contacted Argos, they were extremely rude on the phone. After a long struggle speaking to multiple people, they eventually said that something went wrong due to some technical fault in their systems and that the have cancelled the order and that the money will come back into my account in the next 3-5 days after which I can place the order again if I wish. They didn't even apologised for this inconvenience. Now when I was going to place the order again, Argos has increased the price by almost 48%. This is absolutely ridiculous and a total fraud. Besides that Argos is advertising '£3.95 same day delivery' as their selling point. But that is also a lie as the actual price and the delivery time is a lot more than that.”

Helpful Report

Posted 9 years ago

“What price online is not what you get in store. To view a product in store you are not allowed to take off packaging to view it. Or you can see the cardboard it is wrapped in only. Gift cards expire on a different date to what is printed on the gift card.”

Helpful Report

Posted 9 years ago

“Terrible customer service. Bought a TV onlineaswell as spending a substantial amount on other items with argos card and collected it from the store.told me I would receive an e receipt and £10 off vouchers on phone. 4 weeks later and several phone calls made to them n nothing!!never buying from argos again!! What a con!!”

Helpful Report

Posted 9 years ago

“Ordered a wardrobe for delivery on a Sunday 12-6 as that was the only time I'd be in. Got a text message from them around 2pm to say that due to unforeseen circumstances that my delivery would be cancelled. On phoning customer services, the woman advised me that the next available date would be a week on Tuesday. Very unprofessional, wasn't unforeseen, they just didn't have stock.”

Helpful Report

Posted 9 years ago

“ARGOS – CARE Re. FURNITURE DELIVERY If you are elderly, infirm, disabled or just on your own – BEWARE - if you order furniture for delivery from Argos it could end up on your drive if the Argos delivery men decide they are don’t want to take it into your house! We ordered a single bed and paid for it to be delivered. An Argos van arrived; two men got the bed out one carrying the base, the other the mattress. The one carrying the mattress proceeded to walk across a wet lawn despite there being plenty of room to come up the drive, he put the mattress down in the porch looked at the carpet in the hall and called out to his mate that it was “white”. He then proceeded to push the mattress from the porch halfway into the hall and the second man then put the base down half in the porch and half on the drive. I asked if they were just going to leave it there at which the second man said they weren’t going to walk on our carpet because they may have dirt on their shoes, then leaned into the house from the porch and said they wouldn’t take it upstairs anyhow as the stairs had a turn in them. I was surprised by this response as we had had a king sized and a double bed delivered by Argos during the last 18 months and on both occasions the men had delivered the beds right into the bedrooms with no fuss – same carpet same turn in the stairs. If Argos provides a delivery service for beds/furniture etc. which entails entering a house then why do they not provide drivers with overshoes/shoe protectors like most other people who have to deliver into your home? Most stairs have a bend somewhere either at the bottom or the top or indeed like ours at a half landing in the middle - it has never been a problem for other furniture delivery companies and indeed was not a problem for the previous Argos men when they delivered two much larger beds. When I finally got through to the “Directors Team” to complain I was told that delivery into the house is totally at the discretion of the delivery men if they decide the carpet is too light or the stairs have a bend in them then they can refuse to bring the furniture into the house. I asked what would happen if when the delivery men arrived they found the householder was disabled and I was told the position was exactly the same if the delivery men decided that they did not want to bring the item into the house then they could refuse and presumably the item would stay on the drive! I realise that somewhere buried in all the small print of the terms and conditions there will be a clause allowing Argos to do this but come on if Argos are going to sell furniture and offer a delivery service then they should deliver into the house, other furniture stores do. So if you are disabled, elderly or just on your own and you don’t want your new three piece suite or bed left on your drive then the message is simple DON’T BUY IT FROM Argos!”

Helpful Report

Posted 9 years ago

“I will never use the Argos card again. Ordered a table for my mum to be delivered to her address 12 miles away. They advised that the computer system could not deliver to the address I wanted even though the warehouse is nearer to mums address. Staff re ordered the table to my address advised they'd refund me original order. I delivered the table myself but had to pay for next day delivery as this was the only day I was in and they refunded me half the cost. Still costing me £10 to be delivered to an address where I had to deliver it myself. Numerous phone calls and emails later and almost 2 months later I am still being charged for 2 tables. I have emails saying the matter is being dealt with but it has now shown again on my latest statement. Staff are very pleasant but inneffective as nothing happens, departments don't talk to each other or can't access, Parts of the computer system, apparantly? Phoned once again !!! Last night to be transferred and then cut off. Phoned back asked for manager told I would have a call back, still waiting. All mistakes are by Argos staff and computer system yet I am still being charged for a second table and chairs I have never ordered and or had. The costs are mountin in phone calls and I am exasperated!!!! NEVER USE THIS SERVICE unless you want to pay for goods and services you have never received! And have no reassurances it will ever be rectified!!!”

Helpful Report

Posted 9 years ago

“Visited your scunthorpe store and was appalled by the customer service. After waiting 10 minutes at the jewellery counter. I went in search of a member of staff. And was told to wait. When eventually a member of staff did appear no sorry for wait etc. no manners. Very unprofessional will not visit again. If this is the attitude of staff.”

Helpful Report

Posted 9 years ago

“I have two items not quality to return one ring which make alergy reaction and sd card not working properly but staff refuse to refund and ask me to leave shop,very poor service and rude. Never shopping at Argos again.”

Helpful Report

Posted 9 years ago

Argos is rated 2.7 based on 4,040 reviews