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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Anything I want to buy is ALWAYS Out Of Stock. When I bought an mp3 player, I tested how it works and I didnt like it in general, because it was just a cheap crap they didnt want to take it back, because It's been used... I asked member of staff 'Then how would I know if it works at all if I didn't check it??'. I got exactly the same answer 'I can't take it back, because It's been used', so I just walked out... Don't recommend Argos at all!
Helpful Report
Posted 8 years ago
Ordered a door mirror to pick up in the store. It was broken when I came home. It is really a hassle for me to take it back to the store to replace it with another mirror. I requested to do a shipment as it wasn't my fault. But Argo's customer service representative said it is not possible. I also received a message saying replacement is waiting for me until the next day as if I have nothing better to do during my weekend. Really poor customer service will try to avoid shopping at Argos.
Helpful Report
Posted 8 years ago
They take your money and don't send your order when they arranged it and pass you from department to department only to be told they have cancelled it and you have to wait 7 days for your money back . Disappointed is a understatement and I won't be shopping with them again !!!!
Helpful Report
Posted 8 years ago
We placed an order online on 25th April for a garden swing .We were advised that due to demand it was out of stock , but would be delivered on 13th May . On the 9th May we had a phone call to say they could not guarantee delivery within the next 6 weeks , and we asked for a refund. We were advised it should take 3 to 5 working days to get our money back. On 17th May my wife phoned to see why we had not received a refund and was told it would take another 3 to 5 days "and there is nothing we can do to speed it up". Appalling service from a company we have used for many years. Will NEVER use Argos again.
Helpful Report
Posted 8 years ago
Terrible, terrible customer and delivery service. We ordered a new fridge to be delivered at home. On delivery date no one arrived and when we called customer services said they moved our delivery date - without contacting us! We were still receiving confirmation delivery messages on mobile. A week later (today) they arrived. We also payed for our old fridge to be moved away and customer services confirmed drivers could remove our old fridge door. Drivers arrive and refuse to remove our old fridge as they say they cannot remove the fridge door saying this should have gone to special delivery services! When we confronted them on this, said we payed for this service and were assured all is OK - TWICE, and asked if they would accept this kind of customer service if it happened to them, they marked the entire delivery as failed, took away the new fridge they came to deliver and left. Terrible service, it is very sad for companies to treat their customers like that.
Helpful Report
Posted 8 years ago
Dishwasher broken 1 week after 1 year guarantee ended. Customer services want independent report before will discuss repair or replacement. Thr electronic display tells me what is wrong
Helpful Report
Posted 8 years ago
Failed to process my order and then wants me to wait 7 days for a refund and to add insult to injury they want me to place and pay for the second time to get my order. all round by experience.
Helpful Report
Posted 8 years ago
I placed an order for home delivery . My order was not delivered and no text/email to me about failed delivery. Contacted customer services , order delivery rescheduled. Did not arrive , contacted customer services again , they offered to reschedule yet AGAIN without any explanation.
Helpful Report
Posted 8 years ago
Payments system not working but they are not telling us. Waited over 20mn to speak to cust sces who told me. My bank thinks there is a major problem with argos
Helpful Report
Posted 8 years ago
Didn't pick up freezer they were paid to do!
Helpful Report
Posted 8 years ago
Never again. Argos
Argos 1 star review on 27th May 2017
Helpful Report
Posted 8 years ago
Refusing to honour a sale, yet still took the money, now have to wait for a phone call ( up to 72 hours) before they will authorise a cheque, which i then have to wait to come through the post and clear through the bank before i can replace my cooker, all because i paid with gift cards which they put in the bin after sale. not happy at all
Helpful Report
Posted 8 years ago
Never again! second time while paying, I received message saying there was some issue with payment then I thought this is my billing adress because recently I changed adress in my bank, I tried 2 more times and information was same - issue with payment. But they took 3 times money from my account!!!!!! , I called argos they said transaction were not accepted because different delivery adress from billing adress!!! how stupid is that!!!!!! now I have to wait 7 working days for receive money back into my account!!!!!!, how fckn great weekend ahead with empty account!!!!! never again argos!!!!! you are the robbers!!!!!!!!!!!!!!
Helpful Report
Posted 8 years ago
I bought a Hitachi television from Argos Cardiff Bay. My son and I handled it with kid gloves - but when we eventually set it up there was an internal crack on the screen. We returned it today - the manager refused to refund, claiming we damaged it ourselves. We know we didn't - but obviously we are liars. Called customer service as he advised. They told me they could not over-rule the shop manager so that was w waste of time. Terrible service, nasty staff. Will never shop there again. I advise anyone to buy TVs from reputable companies
Helpful Report
Posted 8 years ago
Very bad service, you'll wait days till your item arrives then waiting hours to collect it. At the end they will never return it back just because the package is broken even the item itself still brand-new!!!!!! Will never deal with this company again!!!!!
Helpful Report
Posted 8 years ago
Ordered items for home delivery on 5th May and was told that delivery will be within 5 days. 5 days later I called to find out when my items will be delivered and was told that I would have them on 17th May. I told them that I am only available after 5pm due to work commitments. At 9:30pm on the 16th May I received a text message saying that delivery would be between 3 and 5. I called again to tell them that I am only home after 5pm and they said they would let the driver know. He then tried to deliver the items at 4pm and as I wasn't home, returned them to depot. I called customer services again and was told that the soonest possible date for delivery at a time I am available is 17th June. I will now have to find furniture elsewhere or sit and sleep on the floor for a month. Due to the incompetence of argos, my ex has said that my 3 young children can't stay with me until I have somewhere for them to sleep. On every call to customer services I found them to be rude and uncaring about the problems they have caused. I have awarded them 1 star and that is being generous.
Helpful Report
Posted 8 years ago
Just tried to return electrical item within the time period at Ashton Snipe, was refused as said had been used. Had to try it in order to fine out item was not quality expected.
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Posted 8 years ago
Company has gone downhill, customer service used to be good, now very poor.
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Posted 8 years ago
Bought a freesat box orm Argos. Worked well at the beginning but stopped working - seemed like it was overheating. Despite costing £150, Argos' attitude was 'tough luck.' Terrible online and instore customer service when things go wrong.
Helpful Report
Posted 8 years ago
bought vivitar xx128 camera supposed to be 20 megapixels utter rubbish seen better kids cameras. argos would not refund so threw it in the bin! I will not ever spend at argos again.
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,024 reviews