Login
Start Free Trial Are you a business? Click Here

Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Argos Reviews
Visit Website

Email:

info@argos.co.uk

Write Your review

Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
We ordered three items. One turned up with a missing part. One was the wrong colour. We realised one had a missing part and called. They said all they could do was pick it up and replace it on two separate days, both with all day delivery slots. Once we realised the other item was missing we called again, pointing out two items of the three were wrong. They offered nothing else. We were insistent. They checked with the manager. All we got was a call back service for a call within 48 hours, and no compromise on the delivery slots. We had spent over £100 with them during a recent move. We stayed on the line for 30 mins trying to get a different decision. Eventually they hung up on us.
Helpful Report
Posted 7 years ago
Ordered and paid for a Reebok exercise bike from Argos, I was told 3 weeks delivery. The bike turned up on the date, ok so far. Assembled the bike, but did not work, was faulty. Telephoned Argos, I was told the bike was going to be picked up next day and replaced the same day. Desembled the bike and repacked. Driver turned up, no replacement bike, even though I received messages to say it would be delivered on the same day. Telephone Argos, I was told that they had no intention of replacing the faulty bike and that I have been refunded. Or I could reorder for a delivery of 3 weeks. They refused to give me any confirmation of a refund and were the most unhelpful that I have ever experienced. Argos surely cannot tell me this is the only bike of its kind in the UK. Worse than dreadful service, will never use or recommend Argos again. Would give 0 stars if possible. Mr T. Plimmer (Bucks)
Helpful Report
Posted 7 years ago
They were not able to locate the spare part needed for my appliance only 5 years old and CEO s office told me to search online myself but couldn't supply the part no!
Helpful Report
Posted 7 years ago
Purchased item and as soon as opened it was obvious that it had been repackaged and item itself was scuffed. Returned to store immediately and spoke to manager who told me to come back tomorrow as store closing and blamed her staff for not checking returned items . Not a good example of customer service . Will not be purchasing from Argos again.
Helpful Report
Posted 7 years ago
You can not purchase items at the price you have to pay extra for home delivery
Helpful Report
Posted 7 years ago
If I could I'll give 0 stars, I'm so angry, I was stuck at home all day with my children waiting for the delivery, and argos wich aparently uses ydel company didn't come, they didn't even let me know, as I said waiting all day, to find out online, that simply they were not going to come, rubbish shop, never happened that to any other shop very desappointed
Helpful Report
Posted 7 years ago
Delivery did not arrive as specified.
Helpful Report
Posted 7 years ago
Last week I took a day off for Argos to deliver our mattress. They arrived then said they would not bring it up stairs with only 2 men (who had managed to bring it all the way to our ). We re arranged, I took another day off. Sat in all day and rang them at 6pm as no one had contacted me all day. They then told us our mattress was sold out. They could have told me this but let me sit in all day waiting. I will never give them a penny for anything ever again.
Helpful Report
Posted 7 years ago
Was told it would take 5 weeks to deliver the product then a few days before the delivery I had a message left to say They could no longer deliver the item. No apology. I cancelled and was promised a refund. 5 weeks later I check my statement and no refund received. Called up and they said they would try and get someone from finance to call me the following day but very busy so could not promise. I asked to speak to a Manager and they refused to talk to me as they were very busy. They promised to call me but never did. I eventually got my money a week later after a few further phone calls. I will NEVER shop with Argos again as this is the second issue but I guess I should not have given them a second chance. Their customer service is a joke.
Helpful Report
Posted 7 years ago
The product was useless!
Helpful Report
Posted 7 years ago
Autistic employees gave me a rat instead of me straightener. What do you mean. Do you need a straightener?
Helpful Report
Posted 7 years ago
an employe punching me becuase i was breathing
Argos 1 star review on 17th July 2017
Helpful Report
Posted 7 years ago
help me nerf gun broke
Argos 1 star review on 17th July 2017
Helpful Report
Posted 7 years ago
FOUND A RAT IN MY CONDOM
Argos 1 star review on 17th July 2017
Helpful Report
Posted 7 years ago
Your life
Argos 1 star review on 17th July 2017
Helpful Report
Posted 7 years ago
i ordered a phone and instead got a condom
Argos 1 star review on 17th July 2017
Helpful Report
Posted 7 years ago
I thought Argos was a trustworthy brand - it is always being advertised as this great Company that excels in what they do - but after the past two days of dealing with them, I have completely changed my mind and I really regret ever trying to purchase anything from them. I wanted to purchase two furniture sets from them and, despite the fact that many of the options I liked were out of stock for delivery at my address, I decided on one of the available sets anyway. I added two of the same set to my basket and tried to proceed to checkout. At the checkout page I imputed the coupon code advertised on the website for an extra 20% off full price and then I tried to book a delivery slot - here is when the first bug on their website showed. Everytime I would try and book the delivery it would give an error code and make me redo everything. This continued to happen for approximately 5 or 6 times before I could move past the delivery slot booking. Next came the payment options. I decided that, for my convenience I was going to apply for a Buy Now, Pay Later on a 12 month term. I selected this option read the T&C's, agreed to their terms and I was told that I was eligible for the offer. So I completed another form with all my details and, as soon as I clicked sign agreement, an unexpected error occoured and rendered void a good 20 minutes of my life. I didn't give up though, I tried a further 5-6 times to apply again but to no avail - The same technical issue kept coming up on the screen. At the point I decided that I would phone them but the lady on the phone said she could not help me as my 20% off voucher could not be applied unless I made the purchase of the goods online. At that point I decided to just pay with my card, since there was no other way to go about the purchase. But again, It took me about 6-7 tries to finally make the amount go throught...my card was charged and I waited for the order conirmation to appear on the screen...but nothing. On the landing page I was informed somthing went wrong with their system again. I checked my card balance though and the amount had gone off my account already. I phoned the bank to double check if the transaction was pending or if it had gone through and it had gone through. I then called Argos to try and find out what I could do to get my order since the money was paid to them and the whole issue was caused by their system's bugs. The lady on the phone replied by saying she could do nothing for me and that I must just wait 48hours and then call them back. At that point I asked her if I could speak to a supervisor who could maybe assist further and she refused saying she is not allowed to let me speak to the supervisor and that they can't offer any sorts of help. I tried explaining to her that it's unfair that they would refuse to help when my funds went through and there was no fault on my part and she said that I am being difficult and that I must just wait. So I asked again if i could speak to a supervisor given that they have my funds and she is refusing to help me in any way and she started saying she doesn't tolerate people speaking to her like that and informed me she was going to hang up on me. And she did hang up. I was quite shocked to say the least, so I tried live chatting to someone to see if they could help me and they just refused to offer me any help and they hang up the live chat on me when I insisted to get assistance for my problem. So here I am now with my funds gone hence unable to place an order for the furniture I need urgently, and unsure on how to get my funds back since no one at Argos was willing to help me in any way. I know at times it happens that someone isn't having a good day and they are unwilling to help customers or at least speak to them in a professional manner, but here it's every adviser you speak to behaving that way. I am utterly shocked and saddened with the experience I have had with Argos and I would not recommend them to anyone, not if this is the level of customer care they have.
Helpful Report
Posted 7 years ago
bought GTech cleaner it says on Argos website"suitable for all surfaces" Does't work on carpet that has deep pile. Argos in Leighton buzzard was unbelievably rude the manger took the machine to her warehouse to test used it on her carpet then came back after 20mins and us asking several staff what was happening she said it works she would not return it as it was used. When we asked for a number to complaint we where told wrong number. All Sunday we tryed to regiter a complaint and each time it was lost by their customer care team. Promises of call backs never happened. shame on argos. Your manager needs training in customer care too. When we left the shop we could see all staff laughing. When we arrived they were all together arguing who would serve us.
Helpful Report
Posted 7 years ago
Beware when buying stuff with gift vouchers from Argos. Things might go south if you need to return the item. Called their CS multiple times. Returned an item 3 weeks ago still trying to get my refund back. Their finance dept don't function.
Helpful Report
Posted 7 years ago
I ordered a home delivery which was not made on the date stated had to follow up as no information given eventually when delivered which was four days late my Denby sets were broken. Emailed, phoned many times but no-one came back to me to take responsibility for my complaint. Eventually travelled 40 miles twice to get my order sorted out. Extremely poor service
Helpful Report
Posted 7 years ago
Argos is rated 2.7 based on 4,024 reviews