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Argos Reviews

2.7 Rating 4,077 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,077 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Whole van of orders was stolen by a Yodel driver. Customer service repeatedly lied to me about sending a replacement and would not cancel order. Had to constantly chase them and chase Yodel myself. Live chat is incredibly unhelpful. Thought I’d finally got somewhere over the phone, only to find I was lied to again - there were no notes on the system about the “fast tracked” tv I was promised. I was passed around from department to department, told to phone to speak to a manager who didn’t exist. No phone calls or emails as requested. Compensation voucher mysteriously has never arrived. I sent an email to complain, with no reply. No help whatsoever. I have ordered over 300 times from amazon with no issues. I’ve ordered once from Argos and it’s been the worst shopping experience ever. Still waiting for £350 refund. AO.com offer order tracking. Amazon have Prime delivery. I would recommend any of those as they have great service and actually help their customers.
Helpful Report
Posted 8 years ago
I placed an order and paid for it to pick up from a local shop. I was unwell and couldn't pick it up so they cancelled my order! I didn't get a notification that it would be cancelled or a reminder to pick it up. They items are now double the price but wont honour the original order price! Terrible customer service and wont be buying from them again!
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Posted 8 years ago
Purchased a cloth dryer and was told if i buy with insurance will cover if i change my mind to return after opening it. I opened it, did not like it took it to the argos who flatly refused to return advising need to take it to the same store and speak to the same person who had already let the store. Not going to waste my money again with these cones
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Posted 8 years ago
Only given one star because zero wasn't an option.ordered two tickets for my granddaughter who was due to fly home to the USA. Was going to shop at local branch when husband broke his hip. So was dependent on their so-called next day delivery. Ten o clock at night, email to say unable to deliver. Next available slot, two days later. No good to me as they will be flying home! Cancelled. Will not use them again. Rubbish!
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Posted 8 years ago
Order was a no show . Then order was incorrect . After trying to speak to someone helpful , spoke to almost every member of staff all said they would help all useless and passed on to yet another unhelpful member of staff . Refund was recieved only half the amount . Promised within 3 days the whole payment would be refunded . More calls more promises . 2 weeks later full refund was recieved . Useless
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Posted 8 years ago
I wouldn't even give a 1! Absolute joke from initial pick up to aftercare. Sent two left doors on a wardrobe (holes in for handles ), asked to drive to York to pick up replacement , explained I couldn't as wouldn't fit in my car, the most abrupt man in customer services told me I had too or I wouldn't get a replacement . I asked to speak to his money to be told I wasn't in a position to dictate his job. I asked him his name and he told me to fxxk off and ended the call. I will never ever deal with this company again , I use AO.com , excellent customer service . Argos , you are a shambles , I advise training your in store staff who couldn't help me lift the item into my trolley as all staff were on their breaks even though I had my two young kids on my own and sacking that rude disgusting man. I ended up having to put two new door handles on and transfers to cover the existing holes. Not only that , the product was badly made and quite frankly bad quality . Never ever again
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Posted 8 years ago
Ordered an item. was told will be next day delivery.no delivery. no contact from company either.when contacted them they said they cancelled order and refund sent. when asked why : because item not in stock-yet item clearly available for same postcode both for home delivery and store collection. this is very disappointing and sure will warn others to use other shops/companies instead of Argos.
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Posted 8 years ago
I ordered a toy for my 8 year old with and chose delivery as Argos have been banging on about how fast they deliver. Guess what? Not only did it not arrive when they said it would, it did not arrive at all.
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Posted 8 years ago
I worked for Argo's before and never would again. I feel sorry for those people who don't get seen or recognised in the background ( PICKERS). I made myself I'LL for your proffits
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Posted 8 years ago
I did live chat enquiringly about my order that I had a t t saying it would be delivered between 7.30am & 6.00pm. The only reply was it can take upto 10pm. Then didn't even bother replying to my next question. If Susan is having a bad day? Then so am I .... I've been sat here waiting for my delivery!
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Posted 8 years ago
did not received my item in delivery
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Posted 8 years ago
Delivery that never turned up. Driver who claims i signed when i did not. Argos refusing to show me a copy of the signature. Refusing to let me speak to a supervisor. Being passed tbrpugh every departement hours of phone calls. Im left out of pocket at christmas time. Havinv to involve police and fraud services now as argps refusing to discuss matter with me anymore .
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Posted 8 years ago
Wrong item sent twice I have to wait 5 to 7 days for my refund discusting when it's your fault u sent wrong item I would not mind if it was my fault but it's not especially when I phoned and said its the wrong item u sent wrong item again discusting took two payments from my account why didn't u just send the item I paid for and if it was wrong send the other item free then u arrange for collection on the 1 I paid for simple no messing your mistake others b where
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Posted 8 years ago
I had a delivery of two faulty items. I rang their customer services and they arranged a date for pick up. I waited in all day but no-one came. I rang customer services several times and they kept changing the pick up time. Eventually when it was late (9ish) and obvious no-one was coming they arranged another date for delivery but again the same thing happened. Once again I rang their number and after a long wait while someone was making enquiries I was cut off. I don't know how much my phone bill will be with the phone calls I have had to make and the time spent waiting in their queue. I still have the items but will have to arrange a taxi to take me to a shop to deliver them back in person (they are bulky items) if I am ever to get a refund. I asked about speaking to a supervisor to complain but was told no-one was available. All Argos are interested in is getting their money out of you and if you have any problems afterwards they do not want to know. They do not deserve to be still in business.
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Posted 8 years ago
If I could give -10 stars I would. Have a call recoring of being told once I purchased an item I could call back up and they would reimburse me my 10% back on my bank card. They then tried to tell me no only a gift card could be offered, once I told them in the court of law if that recording was played they would have to up hold it, they told me I have to go back into store to get the 10% back (when I was told to call up and they would do it). But at the same time to go all the way back to the store would cost me money that they didn't care about. Originally I had to call them 5 times to get this resolved. Me being out of pocket due to there fault is something they don't care about. Argos use to be a big compamy growing up and over years have gone down hill, I can't wait till they go out of business. So happy for shops like smiths toy store, Currys, toys r us, Wilkos, b&m, amazon ect Their customer service is a JOKE!!! As for products thank God they don't have their own brand of products as I'd hate to know the quality of them. So remember ppl when you think you need to shop with Argos you really don't. There just selling products at the same price you can get elsewhere difference is the after care customer service you would get elsewhere would be a million times better than Argos. Don't waste your time with this company.....what a JOKE!!!
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Posted 8 years ago
Shocking delivery service missed my delivery and when I rang the driver I was verbally abused and swore at. After putting a complaint in was told it would be dealt with but they couldn’t tell me due to data protection obviously nothing been done also promised a voucher for inconvience still waiting on that weeks later!! 1 ordered something else this week for my dad and I’m still waiting for it to come and been trying to speak to someone to get it delivered is unreal each and every time I order I have problems I have had bother previous to this it’s a disgusting service which is annoying as I like argos as a shop and use regular but seriously thinking about changing that.
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Posted 8 years ago
Ordered a new tablet online, paid for it to be delivered sameday and received confirmation of order!! Then received email to say order was cancelled and I'd have to wait 5 - 7 days for a refund!!!
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Posted 8 years ago
Poor service no stock in shop
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Posted 8 years ago
"Disgusted with Argos/directors office, Gillian Galpin to be absolutely no help at all and the CEO John Rogers will not speak with his customers. I have been passed around from one department to another for almost three months. I would urge christmas shoppers NOT to spend money at Argos this festive period."
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Posted 8 years ago
I didn't receive my order
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Posted 8 years ago
Argos is rated 2.7 based on 4,077 reviews