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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Failed collection x2!
Helpful Report
Posted 7 years ago
I ordered a new tumble dryer as my old one had broken, received an email stating that I. Would be contacted within 2 days with delivery date and would receive my order within 7 days, 3 days had passed and I had still not heard when my delivery would be, so I rang customer service and was told my contact details would be passed on as it was through a 3rd party company, another 2 days passed and I had still not heard anything so I phoned again, to be told what I had order was out of stock and discontinued and my order was then cancelled, if I had not phoned them myself they would still have my money as they made no effort to contact me, I had to do all the leg work and then when I wanted to make a complaint I was told there was no phone line to make one, so I had to then go on a live chat, which was also unsuccessful, eventually I ended up having to write a complaint on their FB page which got there attention, 4 days later I finally received my refund and purchased a new tumble dryer elsewhere.
Helpful Report
Posted 7 years ago
Argos after sales is crap. I've been on the phone for the second day trying to get some help. I have now been on the phone for 2 hours and not one person seems to know what they are doing.
Helpful Report
Posted 7 years ago
Absolutely shocking. Sent me the wrong sofa. Took three months to replace it, made me choose a sofa I didn't like or have a refund to a cash card which can only be spent in their store. Shocking attitudes from the staff on the telephone and failure to follow up any complaints I made. I will never buy anything that needs to be delivered from these monkeys again. They had a replacement identical to my original choice but I missed the delivery and they took it back to the store and sold it. Worst company for online sales ever!
Helpful Report
Posted 7 years ago
I bought a tumble dryer and paid £24.99 for next day delivery. I selected the 2pm to 6pm delivery slot as I had a hospital appointment in the morning but then rec'd a message to say they had tried to deliver it at 12:30. When I rang the contact number to find out what was going on I was told"You'll just have to arrange another day ". They then said that they couldn't deliver until the following Monday _ a week away! I demanded a refund including the delivery cost. Ao.com were quite happy to take my order and deliver the next day as promised_ in the correct time slot!
Helpful Report
Posted 7 years ago
"Put it in a bin bag".....argos is … "Put it in a bin bag".....argos is terrible. Do not buy from there. The customer service team have no brain. I purchased a whole bedroom suite. One large wardrobe and 6 drawer chest were faulty. First they arranged a replacement and collection without telling me. Then didn't tell me to wrap it so the drivers wouldn't take it away or leave the new furniture. I am a single small lady and it was hard enough to take it down on my own, and I have a v small one bed flat with no garage and had got rid of the original packing as I didn't expect it to be faulty. So when I call to complain the woman on customer service told me to wrap it in a bin bag. It's a large three door wardrobe and a chest of drawers. In a bin bag??? I have now lost two days pay due to their uselessness. They wouldn't even let me unpack the new one and pack the old in the packing. GET A BRAIN ARGOS!
Helpful Report
Posted 7 years ago
i will never order from argos again i was given a time and date for my new fridge freezer to be delivered and it wasn't delivered and no phone call explaining why it wasn't delivered i had to call to find out it was out of stock even though they confirmed a date and time dont bother with this company they obviously do not care about there customers so do yourself a favour and order elsewhere.
Helpful Report
Posted 7 years ago
I tried to order 12 rolls of wallpaper online, but the drop down quantity only allows a maximum order of 10!! I called customer services who placed two separate orders to accommodate my 12 roll requirement. They took my payment, even though my order wouldn't be arriving for a while. I received 2 texts the following day, saying my orders would be delivered directly from the supplier, by 18/09/17. I've just received a further 2 texts saying it's delayed and may arrive up to 02/10/17!! Now I have decorators booked for next week, and no wallpaper. I've called and cancelled the order, but it will take 5-7 days for the refund to be processed. Absolutely shocking service.
Helpful Report
Posted 7 years ago
Told me on the day an hour before both times that my iteam wasnt getting delivered and couldnt tell me when they could the second time.
Helpful Report
Posted 7 years ago
I bought 2 more wireless repeaters on-line only to find that they were not compatible with my existing repeaters. This could only be established by putting one in the socket and then seeking help when it wouldn't work. Now Argos are refusing to refund me because it's '.used'. I could understand if it were food or some types of clothing or jewelry I could understand it but when its just an electronic plug that has been plugged in once..................Clearly doesn't pay to be honest either. I will never use them again and now I've seen Argos' review rating I wish I'd checked it before.
Helpful Report
Posted 7 years ago
DO NOT buy white goods from Argos. They pass your phone number on to D&G insurance who DO NOT stop ringing you, they are phone pests.
Helpful Report
Posted 7 years ago
I ordered online. Paid online. Went to collect...as told to by email. Order not ready. Couldn't go back till 10 days. Told order expired 'you will get refund' Purchased and paid instore. No refund. Asked online..told you collected item. Argos have stolen £34.99 from me. I can't afford that. They are a disgrace.
Helpful Report
Posted 7 years ago
Absolutely disgusting service. Ordered and paid for item for same day delivery, its now 1pm the following day I've been on hold for 30minutes and told it should be here soon????? whatever that means. First customer service person was very rude and shouted over me when I was trying to talk.2nd person says even though they acknowledge I paid for the service (delivery)after kicking off the best they can offer is a refund of the delivery charge, No apologies even though they acknowledge the item was out of stock at there depot.(not my problem when they had taken my money already) wont ever use them again.""
Helpful Report
Posted 7 years ago
I have ordered a cooker and was told the delivery will be between 12-2 and delivery driver will call 1 hour before arrival (recieved a text at 11:43), which means I should expect the delivery anything after 12:43, delivery arrived at 12:29 driver called me and I have asked if he could wait 10 minutes and he said no. I have spoken to customer service and explained the situation, then customer service advised that driver will be back in 15 minutes. I have timed myself from work to home and it took be 9 minutes. once I arrived home called the driver to find out where he was, he said that he came back 20 minutes ago. how can he be back 20 minutes ago unless he can time travel. I have spoken to customer service again and they advised that they could not do anything about. I have no cooking equipment, I have paid engineer to install the cooker which I will loose on top of all the stress of moving to new home and work.
Helpful Report
Posted 7 years ago
Ordered slim 5 drawer storage tower. 2 parts were broken and in pieces. Not great!!
Helpful Report
Posted 7 years ago
""I have ordered a cooker and was told the delivery will be between 12-2 and delivery driver will call 1 hour before arrival (recieved a text at 11:43), which means I should expect the delivery anything after 12:43, delivery arrived at 12:29 driver called me and I have asked if he could wait 10 minutes and he said no. I have spoken to customer service and explained the situation, then customer service advised that driver will be back in 15 minutes. I have timed myself from work to home and it took be 9 minutes. once I arrived home called the driver to find out where he was, he said that he came back 20 minutes ago. how can he be back 20 minutes ago unless he can time travel. I have spoken to customer service again and they advised that they could not do anything about. I have no cooking equipment, I have paid engineer to install the cooker which I will loose on top of all the stress of moving to new home and work.
Helpful Report
Posted 7 years ago
Ordered bedroom furniture for my daughters new bedroom. Only half of it arrived as it was spilt into 2 deliveries. The second delivery never turned up today as stated it would in the confirmation email. I had to phone customer services and reorder. I'm heavily pregnant (2 weeks till due date) and my husband is terminally ill. I therefore had friends over today to help with construction of the furniture. Now Argos can't get it to me until 3 days before my due date!! I'm struggling with hospital appointments for myself and my husband and I'm unsure if I will be able to find help again on that date. What did argos say "sorry we can waiver the delivery charge but nothing else" Now I'm looking at trying to juggle a new baby, the school runs and trying to sort out my babies bedrooms whilst looking after my husband!!! NOT GOOD ENOUGH ARGOS
Helpful Report
Posted 7 years ago
""Apalling service. Have never encountered such disgraceful service in all my life. Will never shop at Argos again
Helpful Report
Posted 7 years ago
Ordered an exercise bike from Argos, waited 3 weeks for delivery. When it turned up I assembled the bike but found it to be faulty Phoned Argos, they said they would pick the bike up and replace it the same day The truck turned up but no replacement. Phoned Argos, they told me it would be a further 3 weeks for the replacement. Phone Argos again they told me to telephone this particular tel no. To sort out a refund After keeping me on the phone for some time and refusing to give me confirmation of a refund, I found out that the tel no. They gave me was a premium no. Which cost me £15. They also promised me a £10 voucher for all the trouble I never received any voucher. I would never ever use Argos again, I do not trust anything their customer service says. They were very rude no most unhelpful. "
Helpful Report
Posted 7 years ago
I purchased the garden furniture set which arrived damaged. After three attempts and replacing various items they all arrived damaged so I gave up and requested to return the item for full refund. I was refunded about one quarter of the value of the item and two months later I'm still chasing for the rest. I have made over 25 phone calls even emailed in an official complaint and still Argos have not been able to communicate with me and resolve the issue, the customer service here appears to be completely broken and nobody cares about the customer and the customer having been communicated with. I am lost for words and we'll never purchase from Argos again. I am now seeking to address the issue through my credit card company.
Helpful Report
Posted 7 years ago
Argos is rated 2.7 based on 4,024 reviews