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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Ordered an item. was told will be next day delivery.no delivery. no contact from company either.when contacted them they said they cancelled order and refund sent. when asked why : because item not in stock-yet item clearly available for same postcode both for home delivery and store collection. this is very disappointing and sure will warn others to use other shops/companies instead of Argos.
Helpful Report
Posted 7 years ago
I ordered a toy for my 8 year old with and chose delivery as Argos have been banging on about how fast they deliver. Guess what? Not only did it not arrive when they said it would, it did not arrive at all.
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Posted 7 years ago
I worked for Argo's before and never would again. I feel sorry for those people who don't get seen or recognised in the background ( PICKERS). I made myself I'LL for your proffits
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Posted 7 years ago
I did live chat enquiringly about my order that I had a t t saying it would be delivered between 7.30am & 6.00pm. The only reply was it can take upto 10pm. Then didn't even bother replying to my next question. If Susan is having a bad day? Then so am I .... I've been sat here waiting for my delivery!
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Posted 7 years ago
did not received my item in delivery
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Posted 7 years ago
Delivery that never turned up. Driver who claims i signed when i did not. Argos refusing to show me a copy of the signature. Refusing to let me speak to a supervisor. Being passed tbrpugh every departement hours of phone calls. Im left out of pocket at christmas time. Havinv to involve police and fraud services now as argps refusing to discuss matter with me anymore .
Helpful Report
Posted 7 years ago
Wrong item sent twice I have to wait 5 to 7 days for my refund discusting when it's your fault u sent wrong item I would not mind if it was my fault but it's not especially when I phoned and said its the wrong item u sent wrong item again discusting took two payments from my account why didn't u just send the item I paid for and if it was wrong send the other item free then u arrange for collection on the 1 I paid for simple no messing your mistake others b where
Helpful Report
Posted 7 years ago
I had a delivery of two faulty items. I rang their customer services and they arranged a date for pick up. I waited in all day but no-one came. I rang customer services several times and they kept changing the pick up time. Eventually when it was late (9ish) and obvious no-one was coming they arranged another date for delivery but again the same thing happened. Once again I rang their number and after a long wait while someone was making enquiries I was cut off. I don't know how much my phone bill will be with the phone calls I have had to make and the time spent waiting in their queue. I still have the items but will have to arrange a taxi to take me to a shop to deliver them back in person (they are bulky items) if I am ever to get a refund. I asked about speaking to a supervisor to complain but was told no-one was available. All Argos are interested in is getting their money out of you and if you have any problems afterwards they do not want to know. They do not deserve to be still in business.
Helpful Report
Posted 7 years ago
If I could give -10 stars I would. Have a call recoring of being told once I purchased an item I could call back up and they would reimburse me my 10% back on my bank card. They then tried to tell me no only a gift card could be offered, once I told them in the court of law if that recording was played they would have to up hold it, they told me I have to go back into store to get the 10% back (when I was told to call up and they would do it). But at the same time to go all the way back to the store would cost me money that they didn't care about. Originally I had to call them 5 times to get this resolved. Me being out of pocket due to there fault is something they don't care about. Argos use to be a big compamy growing up and over years have gone down hill, I can't wait till they go out of business. So happy for shops like smiths toy store, Currys, toys r us, Wilkos, b&m, amazon ect Their customer service is a JOKE!!! As for products thank God they don't have their own brand of products as I'd hate to know the quality of them. So remember ppl when you think you need to shop with Argos you really don't. There just selling products at the same price you can get elsewhere difference is the after care customer service you would get elsewhere would be a million times better than Argos. Don't waste your time with this company.....what a JOKE!!!
Helpful Report
Posted 7 years ago
Shocking delivery service missed my delivery and when I rang the driver I was verbally abused and swore at. After putting a complaint in was told it would be dealt with but they couldn’t tell me due to data protection obviously nothing been done also promised a voucher for inconvience still waiting on that weeks later!! 1 ordered something else this week for my dad and I’m still waiting for it to come and been trying to speak to someone to get it delivered is unreal each and every time I order I have problems I have had bother previous to this it’s a disgusting service which is annoying as I like argos as a shop and use regular but seriously thinking about changing that.
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Posted 7 years ago
Ordered a new tablet online, paid for it to be delivered sameday and received confirmation of order!! Then received email to say order was cancelled and I'd have to wait 5 - 7 days for a refund!!!
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Posted 7 years ago
Poor service no stock in shop
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Posted 7 years ago
"Disgusted with Argos/directors office, Gillian Galpin to be absolutely no help at all and the CEO John Rogers will not speak with his customers. I have been passed around from one department to another for almost three months. I would urge christmas shoppers NOT to spend money at Argos this festive period."
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Posted 7 years ago
I didn't receive my order
Helpful Report
Posted 7 years ago
Ordered my iPhone on the 27th, received an email confirming my order on the same day. I received a text message yesterday saying that my phone will be delivered with yodel on the release date of the 3rd. On the phone all day today with yodel and argos and they all said my parcel was on its way. I was contacted by the help desk on twitter to advise me that "Sorry for the inconvenience but your item is on backorder, and we dont know when it will be in stock. You can wait or order something else" What horrible customer service, what a let down. I will not be using this company again. As a purchase is a contactual agreement between the buyer and the seller, and I received confirmation of delivery by phone and by text i will also be seeking compensation. I am sure that this has happened to others today and I advise you look up your consumer rights.
Helpful Report
Posted 7 years ago
Ordered my iPhone on the 27th, received an email confirming my order on the same day. I received a text message yesterday saying that my phone will be delivered with yodel on the release date of the 3rd. On the phone all day today with yodel and argos and they all said my parcel was on its way. I was contacted by the help desk on twitter to advise me that "Sorry for the inconvenience but your item is on backorder, and we dont know when it will be in stock. You can wait or order something else" What horrible customer service, what a let down. I will not be using this company again. As a purchase is a contactual agreement between the buyer and the seller, and I received confirmation of delivery by phone and by text i will also be seeking compensation. I am sure that this has happened to others today and I advise you look up your consumer rights.
Argos 1 star review on 3rd November 2017
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Posted 7 years ago
Very bad delivery service all the time yesterday also I’ve ordered duvet cover set with a sheet an pillow cases and they said they will deliver at from 7 to 10 pm yesterday and never did then i call them they said they will deliver today and and didn’t till now always like this never deliver on time and they don’t allow me to speak to a manager on phone never will i order again from argos really upsetting
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Posted 7 years ago
Beware - NEVER use their delivery service! If they deliver your order to the wrong address you will never see your goods or your money again. They will be extremely rude, off-hand and utterly intractable and refuse to do a thing about it. They will also accuse you of dishonesty when you complain about it and say you did not receive your order. Even contacting the directors of Argos or Sainsbury's directly is utterly fruitless - leaving you the only recourse to take the matter to the small claims court. They bet on you not doing that so don't care in the least. They expect you to just drop the matter and give in to save yourself further expense and duress. They delivered my order to the wrong address and the occupants signed for it and accepted the delivery even though it was clearly not for them. The Argos helpline even told me they had delivered it to the wrong address, which they later flatly denied. Argos refuse to do anything about their mistake, they won't send it to me again at the right address this time or offer me a refund. If you buy anything from them ONLY collect it in store if you don't want this to happen to you too. This isn't an isolated event. If you want to get the true picture of Argos and their appalling attitude towards customers then filter these reviews by the one star ones - and look up complaints against Argos online, they are innumerable. If you do complain to them make sure that all communication is in written form by letter or email and not by phone - if not they will deny it. I have heard reports that Argos are in financial difficulty - that does not surprise me in the least. Ordering from a company with financial difficulties is an extremely risky business - if they fold before you receive your order you may never get your money back - that is a very worthy consideration if you buy from them. Deal with them entirely at your own risk.
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Posted 7 years ago
If you want a stress free purchase and delivery... Do not use Argos no matter what! I ordered on a Sunday and paid £12.00 delivery to have my stuff delivered on Monday night between 7.00pm and 10.00pm. I was purchasing some furniture to replace some old stuff, so after work on Monday I took apart all my old stuff ready for the new. It got to about half 9 so I thought it must be here soon, however I never received my delivery. I called Tuesday morning and wasnt at all annoyed as I understand mistakes can happen. On Tuesday I was told I would be able to have it delivered that day, so thought thats great. I did in deed receive one out of 4 of my packages, however it was the wrong colour so was again left with nothing. Wednesday morning I called again and they told me they were sorry and that I hadnt receievd it for the second time. Again because of the type of person I am I did not show any anger, although I was extremely stressed due to a hard start to the week at work as well as having to chase Argos. After my conversation, I confirmed exactly what I wuld be receiving Wednesday night and requested the transcript of this conversation. The answer I got was yes, you will receive everything between 7-10pm Wednesday night, I also got a text to that effect. Wednesday night came, it got to around 9.15 and I started to think Ive stayed in a 3rd night for no reason. I called Argos, whose trucks had already returned and their systems were down so couldnt help me and I would need to call back Thursday morning. It is now Friday and I am finishing work early today to go down to Argos to pick up my items because you cant trust they will be delivered.Argos also had the nerve to ask me to bring with me the item they had incorrectly delivered. Unbelievable.... If you do not want a breakdown, go somewhere else!
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Posted 7 years ago
I was Refused to exchange the item. I bought it for my wife, but the main accessory was damaged very soon because of a poor quality. I try to exchange it in Argos, because there is allegedly 3 year guarantee. But was told in Argos that they can't change the item, because Argos has responsibility for only 1 year. But the item has 3 year guarantee. It's awful! I wasn't inform about it beforehand. Sometimes I make purchases from Argos, but I'm disappointed and very unhappy with your service.
Helpful Report
Posted 7 years ago
Argos is rated 2.7 based on 4,024 reviews