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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Argos- bought a 230 pound tablet, took it out of the box, turned in on, two days later wanted to return it and they said now, no refund because it's used, wont be using them again, ill buy online like i used to as you can return goods, why shop on the streets with the big boys when they just try and screw you so you buy online and they can eventually close stores and do it all online ps plus the store was full of scummers,
Helpful Report
Posted 6 years ago
Have new dishwasher that cannot be installed as rear foot is not working and have been waiting 3 hour's for technical support to get back to me
Helpful Report
Posted 6 years ago
RT i bought a very expensive TV 10th August 2017. it wont turn on today.2 days out of warranty.reported,very…
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Posted 6 years ago
Tried to get a bed and a sofa with you. The worst company I could have chosen! Was supposed to be delivered last Saturday and now i am being told this will be delivered this Thrusday.You have been an absolute nightmare to deal with. The most useless customer service people absolutely unwilling to help!
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Posted 6 years ago
Absolutely appalling customer service. Argos has gone out of their way to make it impossible to access customer services in any meaningful way, other than talking to the human robots they have trained to fob off any customer requests or complaints rather than trying to solve them. And why does Argos think they are exempt from giving their customers a proper receipt for their online purchases? Sure, they say they will post you one - but then don’t bother - 9 out of 10 times!!!
Helpful Report
Posted 6 years ago
checked both in store online and a promise of 5 days delivery was made. I was then told 2 weeks. The order was made for 12-2pm today and was rung at 1:45 to be told it would not be delivered for another 6 weeks as you have an issue with a van and then hung up on. For a large company as yourselves im sure you have more than 1 operating van. This is truly unacceptable behaviour to take peoples money and then delay the order with such a pathetic excuse. You have failed multiple times in the past and can see reading your facebook page this isn't a rare occurrence. Your customer service is the worst i have encountered both in store and on phone and your only way of making a complaint is through email. For a modern day company i think you'll agree is laughable. I have never felt so angry and let down by any company. I will ensure ratings and reviews will be left on every site including trust pilot and will highly recommend my friends and family to avoid Argos at all costs. Absolutely pathetic for such a large company, you should be ashamed of the way you operate and hopefully the British public avoid your services at all costs
Helpful Report
Posted 6 years ago
Cheaper elsewhere, I would recommend ao.com for appliances. Delivery dates changed with no notice, told conflicting information and blatantly lied to by different staff members via live chat and phone. Customer service is utterly appalling, worst of any place I have ever purchased from.
Helpful Report
Posted 6 years ago
Delivery date changed - no reason given. Called customer service - no information on why Launched chat service - no information until I pushed - then they said it was a problem with the delivery driver but would not elaborate. This was an evening delivery, so it seems to me the delivery driver has decided to clock off and Argos don't want to admit that. To top it off, when I asked for a complaints form, they said the only way to complain is with physical postage. I'm gobsmacked by how amateur the whole thing was handled and have ordered from Amazon instead
Helpful Report
Posted 6 years ago
I've had an awful day called Argos 7 times about getting my washer dryer repaired.Company they use for repairs eventually contacted me.Daod an engineer would contact me in a few hours.That was at 3pm it's now 8pm and I think they are closed.I will NEVER buy large appliances from Argos ever again!
Helpful Report
Posted 6 years ago
Awful company customer service slow with rude and unhelpful staff would not buy from them again.
Helpful Report
Posted 6 years ago
I would not give them and stars if I didn’t have to Argos customer service is a joke the are ignorant and arrogant and tell lies I asked for an online order to be cancelled only to be told by the time they do called read my email that it was ready to be dispatched do wouldn't cancel it even though I emailed them with 5 mins of placing the order as couldn’t get through on the customer service line as was in the evening I asked them to stop the dispatch to be told no I had to refuse the delivery when it came but with previous experience with couriers they just leave the item anyway and as I’m not going to be home and I live next to a public footpath items are not secure I then got a message to say the item had already been dispatched before they read my email so basically sonebody was telling lies. anyway after lots of emails to them and getting the same answer they can’t stop a delivery even if it hasn’t been dispatched I am making people aware of their very poor customer service Obviously another big company that only see ££££ signs
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Posted 6 years ago
Ordered online and my delivery didn't arrive at my address. It was delivered though and currently under investigation as the courier they use didn't even get a signature. If it's not found no refund or replacement so I'm out of pocket. I'm not a happy customer and only gave one star to make this review as I would have given none if I could have.
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Posted 6 years ago
Terrible customer service! Argos tried to deny that they receive my payments on time. Avoid because all they try to do is add their interests. Money were transferred before the plan was due yet Argos argue they respect the date they receive the money. Absolutely joke. Spent half an hour on the phone and yet did not hear any explanation.
Helpful Report
Posted 6 years ago
Ordered a table and 4 chairs, only to find out that the one of the main components, the chair seat was missing. I went into store and was told that there is no spare parts available and will have to wait. When asked how long i have to wait, i was given the answer 'I don't know'. Which is frustrating answer to say the least. At this point majority of the table was built as there was 3 boxes, I was going through them one by one. Contacted customer services the following day and was told the same 'i don't know’ answers and to wait a week as they should get delivery in. Contacted again the following week and was told to wait another week as they are expecting a delivery. At this point i logged a complaint. No point logging a complaint as they do nothing, Absolutely nothing!! Anyway, contacted the following week and was told they have one available in a store 25 miles away. they would not send it to a closer store and as I was heading that way on the day so i thought i would collect it. Anyways, two weeks later, popping into a store, me personally chasing the missing part (at least 60 minutes on the phone over 3 telephone calls), you would think I would get some sort of compensation for the inconvenience. It was me who was chasing Argos for a part that already should have been in the box. Imagine buying something and not being sold the finished article and the person you bought it off wasn’t doing anything about it. This is exactly what Argos were doing! If you want that service go ahead and purchase from Argos but you are better of going to somewhere that will treat you better and get things sorted. What did the complaints department say to me...Write in to head office!! i mean who writes nowadays, it’s all email or live chat. erm excuse me..do you want to resolve complaints. Clearly not! The point of the story is, i have never witnessed such bad service from anywhere like this before, the complaints department probably made it worse and do not care what they sell. i will not be buying from Argos and will be recommending my family and friends to do the same. i probably won’t be writing it as it is not worth the hassle or wasting anymore of my time with Argos. My complaint is probably still left open but they most likely have loads open and just leave them to rot. This experience has made me realise how important service is when purchasing an item from a company
Helpful Report
Posted 6 years ago
"Argos they don’t proof series number on IPad or I phone then if something broken on your IPad you not cover by insurance Don’t buy IPhone or IPad from Argos without insurance from them if you insurance with another company you want be cover as you don’t have proof with serious number"
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Posted 6 years ago
Don’t ever buy IPad from Argos because you not insure they don’t proof serious number
Helpful Report
Posted 6 years ago
Argos they don’t proof series number on IPad or I phone then if something broken on your IPad you not cover by insurance Don’t buy IPhone or IPad from Argos without insurance from them if you insurance with another company you want be cover as you don’t have proof with serious number
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Posted 6 years ago
Visited Argos Stafford for a parasol, they didn't stock it but was available at an Argos 90mls away, wanting to pay there & then for them to have it delivered to them, so I could pick up another time, they said not possible? But could have home delivery (I'm on a boat on holiday on the canal) I live in Cornwall. No wonder companies are going to the wall.
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Posted 6 years ago
I bought a vax blade .first the charger stopped working . Now the battery will not charge. This is less than 3 months old . Argos tell you to contact vax . Vax tell me to wrap it in cardboard and send it back. Now I have to runaround to find cardboard to help them. Vax and Argos I should not have to runaround for your faulty product !
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Posted 6 years ago
I bought an xbox elite joypad from argos stockton on tees store , i had purchased the wrong one for my son so took it back with proof of purchase . The lady on the desk took it all out the box, played with it then explained that with it been expensive she would need to get a manager to check it over . The manager came over! face full of attitude and eyes rolling that fast that at one point i thought they were guna roll out the sockets . she then started playing about with it . for her then to turn around and say you are not getting a refund because it has been used . i asked her to explain how she knew it had been used ,she turned it backwards amd said "look the lights are on ,so it has been charged " when questioned what lights she was talking about ( there is no lights on it ) she just proceeded to put it back in the box to then say "look it has finger marks on " you will not be getting a refund from here or anywhere else !! The finger marks were obviously off her and the other lady ! I was left embarrassed and angry at the way i was tret! ...i wrote a letter to head office and thankfully they refunded me the money i was owed . However i will never return to that store ,the staff are a joke and need some training in customer service
Helpful Report
Posted 6 years ago
Argos is rated 2.7 based on 4,024 reviews