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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Rubbish service, false advertisement in 3 for 2, even still showing the products on 3 for 2 even tho been told it had been sorted so obviously trying to get people to buy these items still.
Helpful Report
Posted 6 years ago
To Susan Foy, My case is looking like going to the ombudsman and I have already report this to trading standards and they are looking into it. As mentioned I have lost money for waiting in all day for the sofa on the 6th and losing a days pay, you confirmed I will be receiving the sofa on the 7th so I had another day off also more days off on the 8th and the 9th when it was also booked in for, I have spoke to numinous people since and just now I was told you never even booked it in for the 7th! So why are you confirming the 7th with me when you know I lost a days works in the 6th and you are confirming without even booking in in! What sort of person are you? The treatment by you and all the incompetent people keeping me waiting for ages then cutting me off, everyone I have had to speak to at Argos have been very unprofessional. I have never been treating so bad by another other company. I will be seeking compensation and imagine will be going to court, why is it not possible that any of you can do your job? Yours sincerely Ex Customer/very unhappy individual
Helpful Report
Posted 6 years ago
To Susan Foy, My case is looking like going to the ombudsman and I have already report this to trading standards and they are looking into it. As mentioned I have lost money for waiting in all day for the sofa on the 6th and losing a days pay, you confirmed I will be receiving the sofa on the 7th so I had another day off also more days off on the 8th and the 9th when it was also booked in for, I have spoke to numinous people since and just now I was told you never even booked it in for the 7th! So why are you confirming the 7th with me when you know I lost a days works in the 6th and you are confirming without even booking in in! What sort of person are you? The treatment by you and all the incompetent people keeping me waiting for ages then cutting me off, everyone I have had to speak to at Argos have been very unprofessional. I have never been treating so bad by another other company. I will be seeking compensation and imagine will be going to court, why is it not possible that any of you can do your job? Yours sincerely Ex Customer/very unhappy individual
Helpful Report
Posted 6 years ago
Purchased the black glass tables today. Very happy with product. However I'm not sure who and why decided to put an a5 safety sticker across the top of the glass that is difficult to remove and I'm reluctant to scrape off as would scratch the glass!! Surely common sense tells you to put this out of view but insight as you assemble the item. I'm currently sat here soaking the sticker with warm soapy water, something which could have been avoided if the manufacturer had of used the intelligence they were born with!!!!
Helpful Report
Posted 6 years ago
Far right allowed to be staff at Argos. Had argos staff writing very discriminatory comments on Facebook when I asked help with a tv that not working properly.
Helpful Report
Posted 6 years ago
Having ordered an item, I had to chase up my "£10 off next purchase" code. Eventually it came via email and I used it online to purchase something however a few hours later I found the same item a lot cheaper elsewhere to cancelled my order before collecting. I then attempted to order something else using the same voucher however it wouldn't let me. I rang customer services who advised me that there was nothing that could be done and the £10 I could have saved had gone and I was not entitled to anything. I asked if the6 could just send me another code but they declined, most unhelpful and I will be taking my custom elsewhere in future as that was the only incentive to use Argos in the first place.
Helpful Report
Posted 6 years ago
Last time ever I'm buying anything from Argos. having placed an order, where a simple change of delivery address due to system fault on their part turned into a nightmare. No TV, no fridge and now no money until the refund is processed, IF IT IS PROCESSED IN TIME.
Helpful Report
Posted 6 years ago
shocking customer service, adviser quoted me a discount code for 10% off a unit which I went to use literally 10mins after she gave me it but it wouldn't work, went back on live chat to advise and they said I was misinformed and they will not honour it, disgusting service, dont offer something you cannot honour, if your staff mess up you should sort it not palm it off
Helpful Report
Posted 6 years ago
Awful customer service at MK Grafton Gate store today. Refused to accept that an electrical item purchased only a few days ago only worked intermittently and was therefore faulty. The very arrogant manager made no attempt to listen to what I was saying. His response to my concern that the heater might present a fire risk to the elderly and immobile relative it was purchased for: "I will not be responsible for that, the manufacturer will be". Shockingly bad customer service. I will never shop with Argos again. Truly awful.
Helpful Report
Posted 6 years ago
My daughter and I stood 45min at the gateshead metro centre jewellery coùnter in Argos this morning 2 b served .We left very disappointed .She was serving a man whos watch strap was wrong and she couldn't get it right. And no other staff came 2 help a lot of people like us walked out.
Helpful Report
Posted 6 years ago
I was given a used laptop, when I switched it on it didn’t go through any set up, just went straight to the desktop with icons on the desktop, a message also popped up saying that antivirus needed renewing. Laptop went back but argos tunstal store didn’t have a laptop replacement, I had to go festival park to collect from that store with no apology for giving me a used laptop and for having to bring it back and then travel to another store. This store is not run very well, it seems to be low on resource, very slow service, even had to wait 10 minutes after my number was called, the boss was to busy on his mobile whilst the other staff were running around like headless chickens. What’s happened to argos, used to be a nice store to shop at
Helpful Report
Posted 6 years ago
We bought a joie pact lite stroller for our 1 year old its very flimsy and over priced it doesn't sit upright enough for my son to see out and the straps on it are not good wouldn't recommend this stroller to anyone
Helpful Report
Posted 6 years ago
Unfortunately I have had to terminate my long [over 20 years] shopping at Argos. I wanted them to take my date of birth off my details & give me a pass word or use some other form of ID, Example the last 3 or 4 digits on my bank account details [they obviously know them I have spent thousands of ponds over the years. But recently my identity has been compromised. My current account card went missing at Argos, that was why I wanted my date of birth removing. But Argos refused to remove my date of birth? Or give me any other form of ID. However they did ask me for a copy of my driving licence, Passport, Birth certificate [would that not just give Argos even more details?] In addition to this everyone seems to have my details now, even my phone number, what is going on with all this I identity fraud. At the end of the day All I wanted was to take my D.O.B. of their database [mainly so it could not be passed on or sold on]. After all it is my D.O.B.
Helpful Report
Posted 6 years ago
Edmonton team manager Tahir still Custermer gift card if purchase more 2 or 3 item separate transaction u get 2 or 3 £10 gift card He tel staff give them one gift If spent more £100 u get £10 gift card I stood had 2 gift card spend £500 in store 2 separate recipes and he give me gift card 4 £10
Helpful Report
Posted 6 years ago
Pre Ordered the new Hauwei Mate 20 Pro and they could't get it to me on time... seriously? give me the option of just collecting it myself for christ sake!!!!!
Helpful Report
Posted 6 years ago
Not happy with Tahir Edmonton riverside He making no rule regarding gift card give 2 Custermer I purchase 2 item paid serparate £250+ £250 and give gift card that company policy
Helpful Report
Posted 6 years ago
Ordered a washing machine on line for delivery had a time 7 am till 6 pm on day before delivery had e mail saying 8 am till 10 am low and behold day of delivery looked on my cctv they were there at 730 am called customer service and what a aragant I don’t care customer service I had was told tough we can try deliver in 2 weeks have waited 7 days already put phone down on me so called back same again can not call driver so do you want 2 weeks delivery or money back needles to say have ordered of curry’s now your loss Argos will never use this company again no apologie or nothing give someone else your money they obviously think there above everyone and are making so much money
Helpful Report
Posted 6 years ago
Argos were due to deliver us a bed today but called this morning to say the order had been cancelled 'by them'. We have just moved house, all our furniture is in storage so we will have to sleep on the floor. The only compensation is the offer of a lilo which we will have to go and collect from a store 30 miles away. Disgraceful.
Helpful Report
Posted 6 years ago
i recently purchased in store in Camden (London) a pillow and 2 sideboard to be delivered to my home address-they couldn't delivered together (WHY?) so the first delivery, the pillow , never arrived. i waited 3 hours at home for it and then i called customer service and they couldn't even find the order number that was on my receipt! the advisor was able ot see my receipt but he said somehow there was a "missing order on the system"( check Argos Ref number 1282546692) and couldn't find the pillow! he advised me to call back the following day to re-arrange a second delivery as it was already 10pm and their offices close at that time. as advised i called on Sunday morning and spent 20 minutes on the phone- i have asked the advisor if i could collect the item from the store instead of re-delivering as i was on holiday and i had things planned everyday- the advisor said yes but as it was a "Missing order on the System" he had to create a booking order (?) to collect in store (like you do when you order on line) and he said to ask the person serving me to call ofr the "Resolution Centre" to obtain an authorisation to cover the costs of the pillow (?) as obviously i already had paid the £13.99 and i shouldn't have charged again... OK... i thought it was sorted... the following day i receive a text message regarding teh booking collection, i then go to Argos store in Camden (London) and i repeat what the advisor told me to say. The advisor call teh "resolution Centre" for authorisation and, after 20 minutes, i was told it ws not authorised because Argos had re-arranged for a re-delivery the same night ! i was unaware of this as it was not my choice and none ever mentioned it to me! i was so upset i have asked for a refund in Store which was denied because the delivery was already re-arranged and i had to wait after the re-delivery to decline the item and call again costumer service for a refund! so, the following day i receive an email from Argos and i am requested to call custome service which i did! i spent 45 minutes on teh phone and i was eventually able to speak with a manager that said she couldn't do the refund online as they didn't have my card details in it so i had to come back in store! i probe the manager to provide a reference number for this conversation as sinc e the beginning of the whole experience i had the impression i had to repeat myself millions of times with thousand of different people with no clue of what i was experiencing! the manager gave a reference number and PROMISED ME that if i had presented this ref number in store they wouldn't have asked any questions and they would have provided me with a refund! NOT REALLY! i went in store after one week as i was abroad before, i provide the reference number to a sales assistante and she was on the phone for like 15 minutes after which she come back and said they were trying to sort it and that i might have needed to call back the customer service again for a refund! WHAT??? the store is telling me call customer service... then customer service tells me to go in store and over again! after 4-5 phone calls and 2 visits in store i received my refund of £13.99! do you think this is good customer service? this is not the end! i did purchase 2 sideboards together with the pillow and choose a home delivery for tomorrow between 7-11am (order on receipt was 221504848 but then they couldn't find this number neither and a little angel told me the number was now 221524788)- today i receive a text message from Argos telling me the delivery will be between 10-12! again! dejavu! NO! i am losing hours at work and have booked GP appointment at 11:30 on purpose not ot loose many more hours of work for my visit and i cannot wait until 12. i have just called Customer service and after 10 minutes on hold a guy tells me he is going to call me back as soon as it gets hold of the driver... it has passed one hour already and i haven't received a call back from Argos.... do your conclusion... worse customer service ever... much too long waiting times and they do not keep records of enquirers/issues/complaints. will not use ever again!!!
Helpful Report
Posted 6 years ago
Unhappy because being charged 20 pounds for two phone calls
Helpful Report
Posted 6 years ago
Argos is rated 2.7 based on 4,024 reviews