Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had two corner sofas and after 8 months the back panel broken due to poor design. Argos sent their repair guys out and they ordered the parts, the parts failed to arrive and after 5 months going back and forth, I instructed Argos to just take the sofas away and refund me, Argos we’re happy to do this and booked collection but they failed to collect the sofas on 3 occasions, now I am waiting for the 4th attempt. NEVER BUY FURNITURE FROM ARGOS AS THEY DONT LAST AND ARE MADE OF REALLY BAD QUALITY, CUSTOMER SERVICE IS TERRIBLE AS THE DONT DO WHAT THEY ARE SUPPOSED TO.”

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Posted 7 years ago

“WALLET STOLEN BY ARGOS DELIVERYMAN Dealing with ARGOS over the last couple of weeks has been a painful experience. I ordered a sofa, which finally arrived (one week late and after numerous phone calls to find out where it was). Then, on the day of delivery, one of the delivery men from ARGOS (whilst in my house) stole my wallet and work I.D. When I noticed the wallet and I.D was missing I rang the delivery crew and asked them to return. They denied taking the wallet and I.D, however agreed to return, but not before stating that I would have to apologise to them for accusing them of theft! When the delivery crew finally returned an hour later I informed them that I would be contacting the police. At this point one of the delivery crew from ARGOS was spotted taking my work I.D out of his pocket and discarding it under a nearby car. When the police arrived the ARGOS delivery truck was searched and my bank cards were found in the drivers cabin of the delivery truck hidden behind one of the seats! The ARGOS delivery man who was seen discarding my work I.D was also searched and found in possession of a crack pipe! The ARGOS delivery man was arrested, but I am still out of pocket. I will have to get my driving licence replaced at a cost, I had an old antique coin in my wallet of sentimental value which is now missing as well as some other forms of I.D and documentation. This has been a massive inconvenience. The following morning was spent cancelling all my cards, ordering replacements and it subsequently caused problems on a day I had planned to take my kids Xmas shopping. The only thing worse than this is the way we have subsequently been treated by ARGOS customer services. They were contacted straight away and we were promised a call back. No call back received. We called the next day and we were told the department we want to speak to don’t work weekends. Called on Monday and told someone would call us back. We didn’t receive any call back. After each and every phone call with ARGOS I feel there is a deliberate policy of making any form of complaint or obtaining any form of reasonable recompence as difficult as possible. Numerous promises of someone calling back, which never materialise and then having to contact them once again and explain the whole situation for the umpteenth time. After finally getting someone from the Investigations Team to look at it, they closed the investigation almost immediately and said there is nothing they could do! They weren’t even able to tell me if the deliveryman still worked for them or not. I remain out of pocket as a result. The sofa had a big stain on it aswell which I can’t get rid of, but I didn’t even bother complaining about that as I knew I wouldn’t get anywhere”

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Posted 7 years ago

“Buyers be Aware!! I have bought a phone for home delivery!and they DIDN'T DELIVER TO ME !!!!!!!!! After two weeks fighting with them !they said phoned was delivered to your address!!! Rediciulas !!!! No phone no more money £200 !”

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Posted 7 years ago

“Buyers beware - Argos vouchers are only valid for 22 days!!! Buyers beware! Argos Vouchers expire VERY, VERY fast (22 days!!!) AND won’t get honoured by the company, if you try to use them too late (20 days)! I bought a new laptop at the end of October and received a £10 voucher from our local Argos store. What I didn’t know was that unlike Sport’s Direct (2 years expiration) and other retailers who offer vouchers, as a reward for spending X amount of money per purchase, Argos vouchers have an unreasonable short expiration date of just 22 days. So when I went to buy two items at Argos today (13 December 2018), I was told by the cashier that my voucher had expired. She advised me to contact the Argos customer service team, which I did via their online support chat. According to the online support team Mat & Anna, customers should read the Terms & Conditions, to find out more about the Argos voucher system. I couldn’t believe that Argos would not honour their own voucher! Now mind the dates here: Voucher received: 29 October 2018 Voucher expire date: 20 November 2018 (22 Days) According to Which.co.uk the average validity for a voucher is between 3-12 months! Argos, THIS is not how you treat your customers! Since I have been a customer for the past 7 years, spending literally thousands of pounds on your products, you clearly don't understand the concept of customer lifetime value!!!”

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Posted 7 years ago

“Ordered matching chest of drawers and wardrobe Myra ready assembled and paid alot of money for them. On delivery I had already waited 3 weeks and wardrobe was damaged, probably by the way other furniture had been stacked on top of it. Delivery man said would send replacement. I phoned Argos and explained i already waited a while and need item before Xmas as promised daughter her bedroom would be done for her for Xmas. Customer service representative said they cannot help as using external delivery company or give me a time frame. Since that useless information i have received message saying replacement won't arrive until after New year so that will be 7 weeks of waiting. Not acceptable at all. I tried to complain but they have made that so hard to do also. There is no email address to send complaint. You either have to phone on premium rate number or write in by post which is ancient. Live chat does not seem to be accessible (does not load). Daughter let down which is very upsetting to me. I will never purchase from Argos again as level of customer service is non existent.”

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Posted 7 years ago

“Took money half way through order but order didn’t go through and now 400 quid has vanished! Appalling and they won’t give it back”

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Posted 7 years ago

“I purchased a product from argos 3 weeks ago firstly they sent me the wrong item to start with and then when i had it collected for a refund all they have refunded was the £3.95 shipping fee but they kept the money for the actual item this is shocking for a business this big. As its shown as a partial refund on my account due to the £3.95 shipping fee been refunded i cant raise a claim via paypal and customer services at argos are a absolute joke they just keep telling me it been refunded however i have had no confirmation of this and still no refund 3 weeks later. The only details of a refund i have are for the shipping fee so 3 weeks later where the hell is my money Argos? Refunded erm no it isnt.....Will never purchase from these robbing morons again......say be to a regular customer fools... toodles...”

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Posted 7 years ago

“Bought a vacuum cleaner in September used it 3 times and the belt snapped Bought anew belt and the same thing happened . Took it back to Argos with my receipt and guarantee and was told it was the manufacturers responsibility and they couldn’t refund me my money as the manufacturer wouldn’t refund it back to them. The manufacturer says they can sell me a new belt at acost of £5 something plus postage!!! as belts are not covered under their guarantee. I am left with a faulty vacuum cleaner and feeling very angry.”

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Posted 7 years ago

“I bought a debobbler to debobble my coat and it didn't carry out it's only function - to debobble! I took the item back.”

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Posted 7 years ago

“Where do you start with this shambles of a company? Purchased laptop, returned unopened, obviously unused with receipt. Denied a refund as a high value item.. Manager vanished behind back of store and ran off...thanks Whitechapel branch! Customer service said his discretion, try another branch. Actually, I believe it was racially motivated, as I'm non Muslim, but that cannot be proved. Don't bother with this company, shop online where they can't see what colour you are.”

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Posted 7 years ago

“The system took my money then kicked me out without confirming the order - I called customer service - they point-blank refused to put the order up manually and gave me two options: wait 3 days for a refund or 2 days for the order to go up again... What kind of madness is that? Apparently, the reorder team are so busy dealing with the fact that this fault on the website HAPPENS ALOT !!!! Be warned !!!!”

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Posted 7 years ago

“Argos online chat is awful. Twice now I have been lied to by the person I spoke to regarding 2 separate missing/non delivery. Argos should be ashamed of the online chat service they offer!! Disgraceful a big company can deliver that kind of service.”

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Posted 7 years ago

“I purchased last Sunday a new freezer, a blender and a table. My delivery had to be split in two due to the large size of the freezer. I have been waiting all day to get a time slot from my order ( literally I have spent all Saturday at home waiting for my freezer) when I decided to call customer service the reply was that there was an issue and my order was not scheduled, my option would be or waiting next Wed, or in my case that Im working during the week, next 22nd of December, 20 DAYS AFTER MY PURCHASE. I spent in the last month over £700 in Argos, and the delivery service is just a joke. I did not received any solution or alternative, it was myself trying to get a solution , all I got was "Im sorry about that". Bravo”

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Posted 7 years ago

“I bought a 55" tv from argos via a friend as a birthday present for my partner in July. In October the tv got a crack down screen due to an accident. I bought insurance because of accidental damage 5 weeks we have been waiting for equinox to fix tv and nothing complaints department now saying we have to wait 1-5 working days for response from them then it will be another God knows how long before it gets fixed. The way I have been treated is more than disgusting why do you pay insurance when in all honesty it's useless your complaints department an absolute waste of time and effort your repairs department same”

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Posted 7 years ago

“Eleanor the manager was rude and unhelpful. A Friday evening in the Church street Croydon store and they only had one person on the tills. I waited for 15 minutes to be told I couldn’t use my love to shop vouchers as the total was under £10. I informed them that I didn’t need change and she refused service until I purchased batteries (which took it WELL over the £10) and would not offer any other alternatives. I complained that Brixton Argos has allowed this twice and she grunted. I also complained about the wait and lack of till staff, to which she grunted and did not offer explanation.”

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Posted 7 years ago

“In bath they sling parcels in the van at 5:30 every morning. The damage can be heard all around”

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Posted 7 years ago

“Absolute joke! Failure in all areas”

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Posted 7 years ago

“Tried ordering a bike for my daughter they took the money from my account and didnt place the order when i rang they said it was a ghost order whatever that means and my money would be refunded in 24-48 hours that was almost a week ago when i rang again several times they said it would be 2 working days then it was 3-5 working 3 weeks to christmas and i cant even go anywhere else until i get my money back absolute shocking service”

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Posted 7 years ago

“Complete Scum”

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Posted 7 years ago

“Worst customer service at Eldon square store! I did a lots of purchase at argos before and very happy because its an easy and pleased transaction. I even do product replace and exchange before like my tv and rice cooker and everything went well but today is the worst service ever i got from the staff there Natalie and Holly the manager i think. I bought a food processor but when I got it home i notice it was too loud and too bulky compare to my previous kitchenaid that i used before. So 2 days later I took it back with the receipt and in a very good condition without flaw asked could I exchange it but the girl at the next till Natalie with a rude expression said I could not exchange it because it had been used even though i tell her that i just try to turn it on only without anything in it! (Thats how i figure out its too loud for my apartment) but still she said that they would not exchange it so I asked to speak to the manger well the way she spoke and their attitude to me was disgrace rude and has no customer skills. Very very very dissapointed with the customer service. Why bother state "Changed your mind?Never mind" policy if i couldnt exchange it anyway?!”

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Posted 7 years ago

Argos is rated 2.7 based on 4,077 reviews