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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
I purchased a product from argos 3 weeks ago firstly they sent me the wrong item to start with and then when i had it collected for a refund all they have refunded was the £3.95 shipping fee but they kept the money for the actual item this is shocking for a business this big. As its shown as a partial refund on my account due to the £3.95 shipping fee been refunded i cant raise a claim via paypal and customer services at argos are a absolute joke they just keep telling me it been refunded however i have had no confirmation of this and still no refund 3 weeks later. The only details of a refund i have are for the shipping fee so 3 weeks later where the hell is my money Argos? Refunded erm no it isnt.....Will never purchase from these robbing morons again......say be to a regular customer fools... toodles...
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Posted 6 years ago
Bought a vacuum cleaner in September used it 3 times and the belt snapped Bought anew belt and the same thing happened . Took it back to Argos with my receipt and guarantee and was told it was the manufacturers responsibility and they couldn’t refund me my money as the manufacturer wouldn’t refund it back to them. The manufacturer says they can sell me a new belt at acost of £5 something plus postage!!! as belts are not covered under their guarantee. I am left with a faulty vacuum cleaner and feeling very angry.
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Posted 6 years ago
I bought a debobbler to debobble my coat and it didn't carry out it's only function - to debobble! I took the item back.
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Posted 6 years ago
Where do you start with this shambles of a company? Purchased laptop, returned unopened, obviously unused with receipt. Denied a refund as a high value item.. Manager vanished behind back of store and ran off...thanks Whitechapel branch! Customer service said his discretion, try another branch. Actually, I believe it was racially motivated, as I'm non Muslim, but that cannot be proved. Don't bother with this company, shop online where they can't see what colour you are.
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Posted 6 years ago
The system took my money then kicked me out without confirming the order - I called customer service - they point-blank refused to put the order up manually and gave me two options: wait 3 days for a refund or 2 days for the order to go up again... What kind of madness is that? Apparently, the reorder team are so busy dealing with the fact that this fault on the website HAPPENS ALOT !!!! Be warned !!!!
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Posted 6 years ago
Argos online chat is awful. Twice now I have been lied to by the person I spoke to regarding 2 separate missing/non delivery. Argos should be ashamed of the online chat service they offer!! Disgraceful a big company can deliver that kind of service.
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Posted 6 years ago
I purchased last Sunday a new freezer, a blender and a table. My delivery had to be split in two due to the large size of the freezer. I have been waiting all day to get a time slot from my order ( literally I have spent all Saturday at home waiting for my freezer) when I decided to call customer service the reply was that there was an issue and my order was not scheduled, my option would be or waiting next Wed, or in my case that Im working during the week, next 22nd of December, 20 DAYS AFTER MY PURCHASE. I spent in the last month over £700 in Argos, and the delivery service is just a joke. I did not received any solution or alternative, it was myself trying to get a solution , all I got was "Im sorry about that". Bravo
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Posted 6 years ago
I bought a 55" tv from argos via a friend as a birthday present for my partner in July. In October the tv got a crack down screen due to an accident. I bought insurance because of accidental damage 5 weeks we have been waiting for equinox to fix tv and nothing complaints department now saying we have to wait 1-5 working days for response from them then it will be another God knows how long before it gets fixed. The way I have been treated is more than disgusting why do you pay insurance when in all honesty it's useless your complaints department an absolute waste of time and effort your repairs department same
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Posted 6 years ago
Eleanor the manager was rude and unhelpful. A Friday evening in the Church street Croydon store and they only had one person on the tills. I waited for 15 minutes to be told I couldn’t use my love to shop vouchers as the total was under £10. I informed them that I didn’t need change and she refused service until I purchased batteries (which took it WELL over the £10) and would not offer any other alternatives. I complained that Brixton Argos has allowed this twice and she grunted. I also complained about the wait and lack of till staff, to which she grunted and did not offer explanation.
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Posted 6 years ago
In bath they sling parcels in the van at 5:30 every morning. The damage can be heard all around
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Posted 6 years ago
Absolute joke! Failure in all areas
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Posted 6 years ago
Tried ordering a bike for my daughter they took the money from my account and didnt place the order when i rang they said it was a ghost order whatever that means and my money would be refunded in 24-48 hours that was almost a week ago when i rang again several times they said it would be 2 working days then it was 3-5 working 3 weeks to christmas and i cant even go anywhere else until i get my money back absolute shocking service
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Posted 6 years ago
Complete Scum
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Posted 6 years ago
Worst customer service at Eldon square store! I did a lots of purchase at argos before and very happy because its an easy and pleased transaction. I even do product replace and exchange before like my tv and rice cooker and everything went well but today is the worst service ever i got from the staff there Natalie and Holly the manager i think. I bought a food processor but when I got it home i notice it was too loud and too bulky compare to my previous kitchenaid that i used before. So 2 days later I took it back with the receipt and in a very good condition without flaw asked could I exchange it but the girl at the next till Natalie with a rude expression said I could not exchange it because it had been used even though i tell her that i just try to turn it on only without anything in it! (Thats how i figure out its too loud for my apartment) but still she said that they would not exchange it so I asked to speak to the manger well the way she spoke and their attitude to me was disgrace rude and has no customer skills. Very very very dissapointed with the customer service. Why bother state "Changed your mind?Never mind" policy if i couldnt exchange it anyway?!
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Posted 6 years ago
Argos are utterly incompetent. You couldn't get service this inept if you tried. Long story short: Reserved item at Cyber Monday sale price for pickup at store. I got no notification; item didn't arrive. Went to the store and was told item was out of stock despite Argos having them in store when I ordered. They had them in a different colour, but they couldn't give me one of those because they'd have to submit a fresh order and I'd have to pay full price. Left very angry. Complained on Argos Online chat service and was told they would phone the store to sort it out and call me back. Call never came. Phoned customer support, they said the only way they could now fulfill the order at sale price was to change the order to home delivery. I'd be charged for delivery. Fed up now, I said ok let's give that a go. Stayed up for delivery. It never came. Phoned them up again. They said the delivery has been cancelled!!! I'm now awaiting another call back within 24-hours. What are the chances that will happen? I'm going to see how long this goes on for. All I'm getting out of this is an anecdote with which to amuse my friends. Meanwhile I'll have to buy my wife something else for Christmas, from a different shop. Everything Argos sell you can get somewhere else. I will certainly be doing that from now on.
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Posted 6 years ago
ARGOS RE-SELLING FAULTY CUSTOMER RETURNS. Just purchased a set of Christmas lights which had obviously been returned by someone else. The lights were wound up in a ball and just stuffed into the box complete with a couple of the previous customers external fittings still attached. They had also 'forgotten' to include the electric connection/transformer so the set was completely useless. Following the customers' return, the item could not have been checked by anyone in store and just returned to 'good' stock instead of being taken out of circulation. Perhaps this is Argos's couldn't care less policy? This guarantees only one outcome - the next unfortunate customer (me) has to suffer the inconvenience of having to return the item and exchange it once more, to drive to the store, stand in the usual traffic jam, search for a parking space, wait in a queue to speak to someone who doesn't really care, queue again in the 'fast track - (joke)' queue and then hope that when you get the replacement home, it is unused and will work. One question -- How long can a company with presence in the High Street survive in today's internet shopping culture especially when around 40% of reviews are appalling 1 star, which is about the same amount as good reviews? Does the management look at these reviews and take any notice of them - there are no responses from the company or do they think there are still enough potential customers who have not yet had the priviledge of the 'Argos Experience'? Do they realise that 40% of reviewers won't be buying from Argos again? Only happy customers return and you do not make profit if consumers go next door to the competition and do not buy from you!!!
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Posted 6 years ago
Left waiting like a complete lemon for absolute ages at the fast track (that's a laugh) counter at Letchworth Argos in Sainsburys having paid for item online the day before. No one there and I got blanked by the server at the other counter. Myself and the man behind me ended queuing up as normal which if I had have done in the first place would have been away from there fifteen minutes earlier. I won't be going there again, I'll stick with eBay and Amazon.
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Posted 6 years ago
Ebbw Vale store is the wost I will not be shopping there again I bought a kids scooter when I got it home notice it was to small so I took it back I asked could I exchange it the girl at the till said I could not exchange it because it had been used she went to speak to her manger she came back and said that they would not exchange it so I asked to speak to the manger well the way she spoke to me was a disgrace I told her I was going to phone customer service she said go ahead because they won't do anything about it also I said I would phone trading standards and she said go head the manger of Ebbw Vale is very rude has no customer skills I think she should not be working in retail
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Posted 6 years ago
An absolute disgrace of a company, the sooner this company no longer exists the better. No customer skills at all, rude and no knowledge of consumer rights. Once they have your money beware if your goods are faulty, they will do all they can to fob you off and lie to you. You will get nowhere with them, they will drag out the scenario as long as possible so you get bored waiting months for anything to get done.
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Posted 6 years ago
Very poor service and if you are in a hurry avoid like the plague. Staff unhelpful and downright rude
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Posted 6 years ago
Argos is rated 2.7 based on 4,024 reviews