Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service”

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Posted 7 years ago

“I've been a loyal customer now for 10 years plus using the Argos store card, and by error for the first time I missed my payment by 9 days, consequently having a heavy interest added. My request to have this waivered due to loyalty and value of purchases made was dismissed instantly with a well its your fault, so tough luck. I escalated and now after 3 emails over a month and no response finally called today and got through to Rachel who has lied regarding receiving the emails stating she only received one and was just getting around to replying! Understand my error, but expected more from such a big company, but maybe that's where the big boys are failing and falling from our high street, as the service is not to the level you'd expect. Paid now and closed my account, so taking my business elsewhere.”

Helpful Report

Posted 7 years ago

“Argos failed to deliver my mum's order THREE times. THREE times! She waited each time, and no one even informed her that the item wasn't going to arrive. How is that possible? She's wasted 2 days waiting for her items. Only good thing is that it's quick to get through to Argos on LiveChat, but it's completely pointless at the same time because they can't solve the problem. The only thing they suggest is rebooking the item! Well.. there's no 4th time lucky here. Statistics would suggest that the 4th time isn't going to succeed either. 0% success rate. 1. Why is the item able to be rescheduled when it obviously can't be delivered? 2. Why aren't we informed when the delivery fails? 3. Why can't the help desk do anything about it other than suggesting rebooking it for failure again? 4. Who's going to compensate my mum for her two wasted days? 5. We needed two emergency guest beds which we now don't have. What do we do? Thanks for nothing Argos. Suggestion to everyone: Don't buy from Argos unless you don't mind the items never arriving. Your very specific 3 hour delivery slot means nothing.”

Helpful Report

Posted 7 years ago

“Fridge Freezer - crack on door. After trying every avenue to get through first by phone then by chat - i was referred back to a telephone number for white goods that told me i needed an authorisation code and put me back on hold and in cues for the same number that was for TVs Tec-support and more passing the buck. 1 HOUR later a gentleman finally helped my and called me back to say that Argos would not deal with any fault claims on an item 7 months old and i would need an independent report - as it was cosmetic. Cosmetic when the most used part develops a crack - i don't think so! Well done Argos for wasting my Saturday morning..”

Helpful Report

Posted 7 years ago

“Argos home retail Group. I took out a loan in 2004 they tried to tell me that I decided to take advantage of the repayment protection insurance. As this company wasn’t regulated until the 14th of January 2005 hey are happy to refuse upholding complaint. has no evidence of me deciding to take this product on I believe it was just added to the policy. Tried to tell me that I had 30 day right of cancellation which I did but this was given to me after sale which is standard practice with PPI This was offered on St Andrews insurance paper work. As I cannot take resolution through the financial ombudmen service it is now being referred to a Small Claims Court in due course.”

Helpful Report

Posted 7 years ago

“Appalling service and follow up. Waited all day for a delivery of a unit for the kitchen, it did not arrive. No phone calls,no text nothing i rang they said the van had a transmission fault.They said they would deliver up to 10pm when I rang. That did not happen.. Rang the following day early to find out when it would be delivered they said in 6 more days and that was my only choice. The person I spoke to said I was moaning. I asked to speak to a supervisor he said they wouldn’t come. Still waiting for the item. !!!!!!”

Helpful Report

Posted 7 years ago

“Wanted to purchase a Vax vacuum cleaner here in Dublin. Curry's had it for 169euro. Argos had identical product for 219 euro, a full 50 euros more! As my local Argos is more convenient I phoned and asked if they would match the Curry's price. They refused. Naturally I went to Curry's. I will certainly be checking prices before I return to Argos next time.Fifty euros is a lot of money for me to give away.”

Helpful Report

Posted 7 years ago

“I ordered a washing machine to be delivered on the 23rd January (Yesterday). I selected all day delivery (7am-6pm). Recieved a text message on the 22nd and the morning of the 23rd to say that it would be with me between 2pm-4pm. It had gone by 4 and no delivery and no calls to say why. As the all day went to 6pm I politely waited, giving leniency for delays. Passed 6 and still no word. I went onto their live chat to them be told that there had been a problem with the lorry and they could give me NO information, not even whether that day or the next, as to when my order will be delivered. I was told that I would recieve a call to give me a new time/date for delivery. Reaches 19:30, after having cancelled a reservation i went out to go to the local shop and I come across the argos delivery man just as I was reaching the pavement. There was no communication from Argos about any of this except for when I asked them! So much for being told when it would be delivered!”

Helpful Report

Posted 7 years ago

“DO NOT ORDER ANYTHING FROM ARGOS We placed an order yesterday and paid extra to receive it on the same day! We waited all day at home and didn’t receive anything then had to phone Argos today to see where my item is and they said we delivered it to you and we’ve got your signature. I explained over and over to them that I haven’t received the item and asked them to pick the item up from where ever they left it and they said we delivered to yourself and we take our drivers word over yours. I managed to chase the item out myself and found it way further than my house in a completely different address. I asked for the person who received my item to write a note to prove they received my item not me. Where argos was so sure that they sent it to the right address and they were very unhelpful and gave me such a poor service! I felt rubbish and never would buy from them ever again!! Their customer service is very rude”

Helpful Report

Posted 7 years ago

“I am writing to you to raise an issue about: Argos Stores The issue that I have experienced was: We purchased the robot hoover on the 12 of jan it is not working correctly and my husband returned it to Argos in morecambe. He spoke to Vicky Good who was rude and suggested that after trying it in the back for 2 mins that there was nothing wrong with it. Obviously she is not an engineer and we are the ones that have attempted to use it. We wish to return it. It occurred on: 19/01/2019 We want a refund and an apology from Vicky Good who accused my husband of lying.”

Helpful Report

Posted 7 years ago

“Went online to purchase a watch for my son for Christmas. I had a gift card typed in the code and went on to pay the remaining balance, then the website crashed. But payment had processed and for some reason charged me twice. I had no confirmation so the booming didn't go through despite them using my card and taking money from my bank twice! So I'm left with a voucher I can't use and I'm money down with no watch. Called them and they said someone will get back to me within 24 hours to refund the money taken from my bank and send me another gift voucher. After a week I called them was on hold for 35 minutes then the lady said someone would call me back that day. Nobody called back. Called again 3 days later to be told the same , she had emailed the refunds team and they would call me back. They did not! Iv been waiting over a month now, no calls, no refund. Absolutely disgusting, bad customer service, and theifs. I won't be shopping at Argos anymore.”

Helpful Report

Posted 7 years ago

“Ordered a wardrobe that was damaged when it arrived. Delivery driver did not stop to check it despite pointing out the damage to the box. I did an online chat and the person offered me a replacement the next day but simply refused to offer me a 2 hour delivery slot so I could be there to take delivery. Despite me pointing out this was solely caused by Argos and I had waited in, and maybe a little extra customer service might not go amiss, as I was not asking them to do anything other than delivery within a certain time frame. I now have another week to wait for my item. Motto of this story, if it seems cheap there's probably a reason for it !!”

Helpful Report

Posted 7 years ago

“Nothing is ever available for delivery in my area or in store in all the argos' within 15 miles of me. I wouldn't mind but I don't exactly live in a remote location, I must have tried to order at least 15 things and 1 has been available for me to buy.”

Helpful Report

Posted 7 years ago

“Item ordered 3 weeks ago argos just say sorry supplier issue all I can get is sorry we don’t know when delivery may be but they are happy enough to take my money”

Helpful Report

Posted 7 years ago

“Not even worth the one star I have to give to write this. Bought an iron in october 2017, not cheap at £59.99 but you would surely expect it to last longer than 15 months. Take it back to the shop, no interest, "nothing to do with us, contact the manufacturers". I thought my contract was with the shop who sold me a product which to my mind should last a bit longer than 15 months. Called the manufacturers and they were even less helpful, so whatever you do DO NOT BUY A BREVILLE DIAMOND 3100w STEAM IRON FROM ARGOS. Always check other stores, even if the initial cost is a little more, if something goes wrong you will probably get more sense and sympathy.”

Helpful Report

Posted 7 years ago

“Disgusting service from argos online. I ordered a fridgefreezer for my 89 year old grandma. The first delivery they said they couldn't get the van up the street even though when I ordered from Currys a few weeks later they parked there van at the bottom of the street and wheeled the fridgefreezer up. So I don't know why argos delivery men couldn't of done that?! The second time I waited 3 hours for delivery to be told they couldn't deliver and it would be the next day instead. The third delivery was the worst Even though they are meant to ring a nour before delivery, they rang 40 minutes before saying they would be there at 9.30am I told them it was my grandmas house and that I was on my way round, I got there at 9.20am to see Argos driving off up the street. I went into my grandmas who is 89 years old and gets very confused she said she had Told them she didn't know about a fridgefreezer so they had gone! I rang them straight away and they wouldn't come back even though they where round the corner. They then put the phone down on me I rang again and they just kept putting the phone down. I rang argos Direct and they kept putting me on hold then cutting me off this happened about 10 times. They left my grandma without a fridgefreezer 2 days before Christmas! Ive never had such disgusting treatment from a big company before. I cancelled my order and will never be ordering from Argos again.”

Helpful Report

Posted 7 years ago

“I returned a jumper which I used my 9.99 voucher when I spent over £100. Said to the lady when I returned it that I paid by my voucher, so she said I would receive a refund within 5 days. Heard nothing and done a live chat. Apparently you don't get a REFUND on the voucher. Well if that was the case why did the staff member tell me I did and I wouldn't have returned it to argos and gave it away to a homeless person or charity. Need to train your staff ARGOS on the vouchers as they are a big part of your promotion. I only bought the tablet from you to get the voucher. Lady who returned my item wasnt very pleasant either. It would have been zero stars if I could and won't be shopping in there again.”

Helpful Report

Posted 7 years ago

“Worst company ever. I never been treated so poorly, rude and worst staff I ever met in my life. I bought an item which was faulty, I wanted a refund. They didn't want to refund me the money or exchange it, saying that was my problem. I been through hell in order to get a refund. Don't buy anything from Argos.”

Helpful Report

Posted 7 years ago

“YET AGAIN I find that my local store does not have the item I wish to buy (816/2816) despite it being highlighted in your literature. None of the surrounding stores have it either. Why advertise items when you do not have them in stock?”

Helpful Report

Posted 7 years ago

“Item ordered online to the one of Argos stores. I was waiting long time and after that PayPal sent info that Argos refund my payment. I visited the relevant store a few times, even the last day when the delivery was planned. Always was informed that there is nothing for me and I need to wait for email with delivery confirmation. I did not received any email from Argos. They just cancelled my order as they said the collection window for it has been closed. Item never arrived to the store. I contacted Argos via live chat. They said that I should go to this store and ask them what happened and I can make order again. If similar situation will occure again I can contact the again. No more shopping at Argos. Waste of time.”

Helpful Report

Posted 7 years ago

Argos is rated 2.7 based on 4,077 reviews