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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Trying to find out New Year’s Day opening hours, wasted time and money to call. Nothing about opening times during Christmas holiday. Terrible.
Helpful Report
Posted 6 years ago
Ordered an engagement ring before Christmas and was told 7-10 days for delivery. After badgering the local store literally everyday they decided to tell me that 3 days before our engagement party the ring had been cancelled. No explanation nothing! Thanks a lot Argos 😡
Helpful Report
Posted 6 years ago
I had placed an order with Argos on 29th Dec and I got a text message saying it will arrive on 30th Dec but I have still not received the order. I’m highly disappointed with the customer service as one of the agent said it will arrive at 3:30pm and I was waiting for my order. Now when I called up other agent said it will take another 3-5 days to arrive the store. I can’t even cancel my order as it’s shipped already. Pathetic. I am a regular Argos customer but from now on never will I place my order with Argos
Helpful Report
Posted 6 years ago
I orderd my daughter's toy on 22/12/18 was ment to come next day, did not arrive, so they said 100% Xmas eve waited all day, did not come, my poor daughter went with out her Xmas present, nightmare never again will I order from Argos, they are saying it's been sign for and deliverd to me , which it hasn't, the signing on the drivers form is not even my name, they are saying nothing they can do about, joke, telling me to go bank they might be able to help, bank never heard of this before,
Helpful Report
Posted 6 years ago
I have bought from Argos three time regarding household appliances and bedroom furitnutre. I order from Watford Argos from the store manager for a wardrobe to be delivered 29/11/18. We had paid for this expensive wardrobe and paid for deliver as we couldn’t collect it and take it that day. The day it was suppose to get delivered. We had sold our old wardrobe that morning so we had space in the bedroom to put together our new wardrobe. For then the wardrobe to have never turned up... We contacted Argos customer services to find out what the problem was and where the delivery drivers were, to then be told that there was no record of our deliver in there system. Even though we had paid for it and had been told that it was getting delivered on the date we had arranged. If I hadn’t of contacted the customer services line I wouldn’t of know this at all and I would of paid for a wardrobe and not been given the product at all. I’ve now had to wait over 2 weeks for the deliver to be sent back out. So I have got know where to put any of our clothes away. Argos is a joke. I will never be buying any products from there stores again and I have advice all family members and family friends to use other company for products for the future.
Helpful Report
Posted 6 years ago
Brought an item in april. Item has gone wrong. Tried to return it to the store i brought from only to be told that I Had to get in touch with the manufacturer. Exscuse me i brought the item from Argos not the manufacturer so they should deal with it. This has gone against my consumer rights. I didn't even want my money back just a replacement. Got in touch with customer services and as usual you get a young girl reading from a script. DISGUSTING. Definitely will never ever shop there again.
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Posted 6 years ago
Unable to return product
Helpful Report
Posted 6 years ago
Can only go as low as 1 * otherwise it would be a 0. Ordered a toy on line, within seconds I had received an email and text to confirm order. Minutes later I had received a further email to inform me that the item was ready to collect, backed up with a text to also confirm item ready for collection and would be kept up to the following day (Today 27th December). This morning at 08:54 hours I received a further text reminding me to collect the item before 8pm. At 12:35 hours I received a telephone call from the store (Raleigh Weir) to ask if I still wanted the item, I stated I did and would be there to collect by 2pm. I drove from home (Hornchurch) to the store where I arrived at 13:45 hours to be told "I'm afraid your item is no longer available"
Helpful Report
Posted 6 years ago
The bedroom furniture that I brought not Evan a year old n is no good the draws have broke so just made very poorly n cheaply for a exspensive prise wouldn’t get furniture of any sort again from argos
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Posted 6 years ago
There is no way to do a review, they have a random fake review system.
Helpful Report
Posted 6 years ago
Bought a bicycle from argos on November the 14th of this year from there online store,unboxed it and put it together as instructed but after my first ride on it I found the crank had became loose. Tightened it as best as I could with the limited tools that were supplied and next day went out same problem repeated the process then day after day of same sort of thing. Yesterday it was so bad that I thought something was gonna drop off it so I rang argos today thinking its only been about a month since I bought it so should be no problem to have a replacement bike sent but I was wrong. Got told to ring the supplier even tho I bought the bike from argos?,rang them they seemed to accept my problem then got told I could be sent a replacement part that I would then have to source a local mechanic to install and id have to pay for the privalidge. How can this be right?,i bought it from argos site not some other supplier and then just because its a fixable problem I cant have a replacement even tho the bike was at fault from day one?,i need it to get to work and back and like most people id have thought if I tighten it then the problem would stop which I did but it didn't. What happened to the old days when you bought something its faulty and so you get your money back or an exchange if you do this within a reasonable time period,ok you might argue it was slightly outside the 30 day period but I paid on the 14th November but then had to wait a few days for it to be delivered so its more or less within the time as its only 21st December when Im writing this. Pretty sure I had something along these lines happen to a bike I bought from amazon and had no problems having it exchanged for the same model and so I went and bought a new one today from them and its the last time im gonna buy from argos unless its something I cannot get elsewere. Looking at the recent one star argos reviews it seems im not alone as well. Merry Christmas argos you grinch.
Helpful Report
Posted 6 years ago
Bought a bicycle from argos on November the 14th of this year from there online store,unboxed it and put it together as instructed but after my first ride on it I found the crank had became loose. Tightened it as best as I could with the limited tools that were supplied and next day went out same problem repeated the process then day after day of same sort of thing. Yesterday it was so bad that I thought something was gonna drop off it so I rang argos today thinking its only been about a month since I bought it so should be no problem to have a replacement bike sent but I was wrong. Got told to ring the supplier even tho I bought the bike from argos?,rang them they seemed to accept my problem then got told I could be sent a replacement part that I would then have to source a local mechanic to install and id have to pay for the privalidge. How can this be right?,i bought it from argos site not some other supplier and then just because its a fixable problem I cant have a replacement even tho the bike was at fault from day one?,i need it to get to work and back and like most people id have thought if I tighten it then the problem would stop which I did but it didn't. What happened to the old days when you bought something its faulty and so you get your money back or an exchange if you do this within a reasonable time period,ok you might argue it was slightly outside the 30 day period but I paid on the 14th November but then had to wait a few days for it to be delivered so its more or less within the time as its only 21st December when Im writing this. Pretty sure I had something along these lines happen to a bike I bought from amazon and had no problems having it exchanged for the same model and so I went and bought a new one today from them and its the last time im gonna buy from argos unless its something I cannot get elsewere. Looking at the recent one star argos reviews it seems im not alone as well. Merry Christmas argos you grinch.
Helpful Report
Posted 6 years ago
USELESS CLOWNS IN CUSTOMER SERVICE WORST PPL TO EVER DEAL WITH, ARGOS STORES IS ALWAYS EXCELLENT SEVICE BUT ONLINE SHOPPING AND SPEAKING TO AGENTS IS REALLY BAD
Helpful Report
Posted 6 years ago
Had to return 2 game controllers purchased in error & thus never opened. Would only accept one as one box had a drip of water on it. Box was unopened but shop assistant ripped open & destroyed box thus I am unable to even sell on now! I should have been given the option whether I wanted to continue with the return & give permission for 'my property' to be tampered with. No permission was sought by the assistant nor given by me before she ripped the box open rendering the contents practically worthless. Think very carefully before shopping here as I am not the first person to have been treated so shabbily at this particular store. Will never be back!
Helpful Report
Posted 6 years ago
Had two corner sofas and after 8 months the back panel broken due to poor design. Argos sent their repair guys out and they ordered the parts, the parts failed to arrive and after 5 months going back and forth, I instructed Argos to just take the sofas away and refund me, Argos we’re happy to do this and booked collection but they failed to collect the sofas on 3 occasions, now I am waiting for the 4th attempt. NEVER BUY FURNITURE FROM ARGOS AS THEY DONT LAST AND ARE MADE OF REALLY BAD QUALITY, CUSTOMER SERVICE IS TERRIBLE AS THE DONT DO WHAT THEY ARE SUPPOSED TO.
Helpful Report
Posted 6 years ago
WALLET STOLEN BY ARGOS DELIVERYMAN Dealing with ARGOS over the last couple of weeks has been a painful experience. I ordered a sofa, which finally arrived (one week late and after numerous phone calls to find out where it was). Then, on the day of delivery, one of the delivery men from ARGOS (whilst in my house) stole my wallet and work I.D. When I noticed the wallet and I.D was missing I rang the delivery crew and asked them to return. They denied taking the wallet and I.D, however agreed to return, but not before stating that I would have to apologise to them for accusing them of theft! When the delivery crew finally returned an hour later I informed them that I would be contacting the police. At this point one of the delivery crew from ARGOS was spotted taking my work I.D out of his pocket and discarding it under a nearby car. When the police arrived the ARGOS delivery truck was searched and my bank cards were found in the drivers cabin of the delivery truck hidden behind one of the seats! The ARGOS delivery man who was seen discarding my work I.D was also searched and found in possession of a crack pipe! The ARGOS delivery man was arrested, but I am still out of pocket. I will have to get my driving licence replaced at a cost, I had an old antique coin in my wallet of sentimental value which is now missing as well as some other forms of I.D and documentation. This has been a massive inconvenience. The following morning was spent cancelling all my cards, ordering replacements and it subsequently caused problems on a day I had planned to take my kids Xmas shopping. The only thing worse than this is the way we have subsequently been treated by ARGOS customer services. They were contacted straight away and we were promised a call back. No call back received. We called the next day and we were told the department we want to speak to don’t work weekends. Called on Monday and told someone would call us back. We didn’t receive any call back. After each and every phone call with ARGOS I feel there is a deliberate policy of making any form of complaint or obtaining any form of reasonable recompence as difficult as possible. Numerous promises of someone calling back, which never materialise and then having to contact them once again and explain the whole situation for the umpteenth time. After finally getting someone from the Investigations Team to look at it, they closed the investigation almost immediately and said there is nothing they could do! They weren’t even able to tell me if the deliveryman still worked for them or not. I remain out of pocket as a result. The sofa had a big stain on it aswell which I can’t get rid of, but I didn’t even bother complaining about that as I knew I wouldn’t get anywhere
Helpful Report
Posted 6 years ago
Buyers be Aware!! I have bought a phone for home delivery!and they DIDN'T DELIVER TO ME !!!!!!!!! After two weeks fighting with them !they said phoned was delivered to your address!!! Rediciulas !!!! No phone no more money £200 !
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Posted 6 years ago
Buyers beware - Argos vouchers are only valid for 22 days!!! Buyers beware! Argos Vouchers expire VERY, VERY fast (22 days!!!) AND won’t get honoured by the company, if you try to use them too late (20 days)! I bought a new laptop at the end of October and received a £10 voucher from our local Argos store. What I didn’t know was that unlike Sport’s Direct (2 years expiration) and other retailers who offer vouchers, as a reward for spending X amount of money per purchase, Argos vouchers have an unreasonable short expiration date of just 22 days. So when I went to buy two items at Argos today (13 December 2018), I was told by the cashier that my voucher had expired. She advised me to contact the Argos customer service team, which I did via their online support chat. According to the online support team Mat & Anna, customers should read the Terms & Conditions, to find out more about the Argos voucher system. I couldn’t believe that Argos would not honour their own voucher! Now mind the dates here: Voucher received: 29 October 2018 Voucher expire date: 20 November 2018 (22 Days) According to Which.co.uk the average validity for a voucher is between 3-12 months! Argos, THIS is not how you treat your customers! Since I have been a customer for the past 7 years, spending literally thousands of pounds on your products, you clearly don't understand the concept of customer lifetime value!!!
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Posted 6 years ago
Ordered matching chest of drawers and wardrobe Myra ready assembled and paid alot of money for them. On delivery I had already waited 3 weeks and wardrobe was damaged, probably by the way other furniture had been stacked on top of it. Delivery man said would send replacement. I phoned Argos and explained i already waited a while and need item before Xmas as promised daughter her bedroom would be done for her for Xmas. Customer service representative said they cannot help as using external delivery company or give me a time frame. Since that useless information i have received message saying replacement won't arrive until after New year so that will be 7 weeks of waiting. Not acceptable at all. I tried to complain but they have made that so hard to do also. There is no email address to send complaint. You either have to phone on premium rate number or write in by post which is ancient. Live chat does not seem to be accessible (does not load). Daughter let down which is very upsetting to me. I will never purchase from Argos again as level of customer service is non existent.
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Posted 6 years ago
Took money half way through order but order didn’t go through and now 400 quid has vanished! Appalling and they won’t give it back
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Posted 6 years ago
Argos is rated 2.7 based on 4,024 reviews