Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service at the Doncaster frenchgate store. The coloured lady on tills is rude and aggressive and speaks to other staff with a really bad attitude she’s awful I’d hate to work with her. The young girl with red hair was lovely and the coloured lady just nasty”

Helpful Report

Posted 6 years ago

“Disgusting service purchased a new t.v. from store in Sainsbury camberley last July t.v. has since stopped working called store and was told it isn't there problem and it was up to us to take up the problem with the t.v. supplier direct even though argos took our money to buy the product very poor customer service”

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Posted 6 years ago

“Awful company. Meant to deliver between 7am and 6pm yesterday so took a day off work. Then get a text saying it willl be late up to 9pm. Then it didnt turn up. Some rubbish about the driver being sick, they first tried to say they had told me then quickly retracted that when i called them liars. Now wont go the extra mile to get me a delivery slot where i am at home as i cannot take an extra day off. Absolute rubbish.”

Helpful Report

Posted 6 years ago

“complaint concerning your manager at the Spalding store. An atrocious bully of a manager bringing Argos into disrepute and refusing to comply with consumer protection laws. Had a few problems with this same jerk of a manager in the past. The staff are terrified dealing with the chump. Latest incident we bought a kiddies rocket, great item but made of polystyrene and obviously broke on first use. It goes up it comes down its hardly rocket science. manager accused us of lying and said it was broken through abuse. We shall now be making an official complaint to Argos head office about this bully and also trading standards and if required the small claims court. We will also be boycotting Argos after 20yrs of shopping there because they honour their obligations, or used to. Another great British brand going to the dogs. There is ZERO complaints process for argos and customer services dont answer any emails. Best try complaining to their owners who are now sainsburys.”

Helpful Report

Posted 6 years ago

“I’ll buy the furniture is from Argos and when I fix the cupboard is broken no one don’t buy furniture is break if there is rubbish in the does not last for long”

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Posted 6 years ago

“Bought a day bed - only half has been delivered. The service is the worst I have ever experienced. 6 weeks on and after numerous phone calls, 4 day off to receive the rest of the product the issue remains unresolved. Everyone on the phone is restricted, escalation is difficult, managers are unhelpful and all I am told is you have 2 options continue to wait or take £50 off to close the matter. I have asked to speak to more senior managers and have been given the PO Box number to write to -wow. In to day's age to write to a PO Box. I was finally given a email address to which I've written twice with no result. Also placed a review which was not published because Argos policy is not to comment on their customer service. Would not recommend Argos to anyone.”

Helpful Report

Posted 6 years ago

“i bought a BUSH washing machine from argos and it didnt work so they sent another and that didnt work i have been without a washer for 2 weeks and all they have given me is 45 pounds off another washing machine i have paid out more than that in installing and uninstalling plus having my clothes washed for 2 week {family of 5 } disgusting”

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Posted 6 years ago

“I have bought 2 things from this store costing £400 altogether items broken and malfunction and they refuse to even change and gave numbers to get in touch with manufactures everything in argos these days brake and even with a 12 months guarantee they won't change an item that's broken in 1 month after purchase I'd advise people to stop shopping in argos because it's a joke and they are ripping people off with dodgy products and flat out refuse to change argos use to be good but these days they are robbers and never again am in shopping in any argos store and I strongly advise others not to shop at argos go somewhere else also the customer service team are arrogant and rude and refuse to help it's a joke and is discusting takin peoples money like this and refusing to have anything to do with broken items”

Helpful Report

Posted 6 years ago

“I bought an Atlas Grey Gloss CORNER unit from Argos. Took the day off work and hired a joiner to put the wardrobe together for me as I can’t do things like that. The joiner soon realised that a lot of the pieces were missing so I called Argos Customer Services to find out what was going on. I spoke to a man called Jacob who was very obnoxious and rude. He refused to give me his surname and demanded that nothing could be done as the corner wardrobe wasn’t a corner wardrobe as advertised and that there was nothing he could do. I asked for a full refund and that will happen once they collect the item back. I took a day from work, paid a joiner and had to deal with an obnoxious staff member. Do not order from Argos!! Absolutely shocking customer service!! How they can advertise a corner wardrobe and not send that is beyond me. Turns out someone else has had the same issues as me as they said that I’d already complained on the Tuesday but I didn’t because I only received the wardrobe on the Wednesday. That must have been another customer.”

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Posted 6 years ago

“Never buy from Argos anything poor customer service Merry hill Argos”

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Posted 6 years ago

“Abysmal service, damaged goods failed collection hang up when complain and no calls back ref no 222635247”

Helpful Report

Posted 6 years ago

“ABSOLUTLEY SHOCKING CUSTOMER SERVICE AND RETURNS POLICY, Argos do not care about customer satisfaction. I purchased a tv and it was faulty, returned it and got an exchange no problem. However the same make and model tv had the same fault, I called Argos to tell them about the fault and was told to return the tv, and i would be entitled to a refund or exchange. So I returned it again, this time to be refused a refund or exchange, because it falls out of their 30 days return policy. I was then told my only option was to have them send it away for repair, and this could take up to 16 days, 10 days later I've heard nothing, not even an update of any kind. I have made several calls expressing my dissatisfaction with all of this, and have been continuesly told different thing by Argos, nothing has been resolved, all I wanted was a refund on a faulty tv that was only 2 months old and well within warranty. You DO NOT get the same customer rights at Argos as you do with AMAZON or ASDA and other retailer's. Just remember if you purchase something from Argos and it is faulty or developes a fault, it is not as simple as returning the item like at most other good retailer's. They do not care about their customer's, and I will not be buying from Argos again, and would seriously advise others not to.”

Helpful Report

Posted 6 years ago

“Please don't ever collect the Argos card it is used to reap you off your hard earned money especially if you are the type who don't check your balance regularly. I was charged £32 extra for a £85 balance which I actually paid two days late according to them but for bank delays. I am paying them off asap and shedding the stupid card to pieces.”

Helpful Report

Posted 6 years ago

“Bought a pair of beats by dre head phones two pair costing me £200 on a deal, on getting these and finally trying them out a couple weeks later i find the product of poor quality for the high price, the volume is not good at all and very low when at its full, i could still hear background noise over them when in use i found it very frustrating with my mental health issues to use and wanted to return, but due to being used and being just a week outside the date for returns im refused this which i find an outrage, i explained i took the time to complaint to who i thought i had to go to about this issue and went to beats who ended up ignoring my messages and emails i then tried to speak to apple who found out have bought them from beats, i tried to talk about the issue and they ignored me too, when i finally gave up and found my receipt which i couldnt find it at the start of it all and wanted to return them and save the frustration and disappointment. but in trying to do this ive been refused and pushed away like my custom means nothing. this is not my only issue ive had in past with argos so this kind of adds to things and makes me no longer want to shop there. i have mental health issues and this is effecting my autism and Asperger's, i tried to raise complaint about this with argos and they dont want to know and have brushed this to the side not wanting ton resolve it forced to seek 3rd party help. ive lost a lot of faith with argos recently and think they have gotten bad lately, ive had many returns due to faulty products had complaints about how i was treated in store on occasions, ill be staying away from argos now. they have taken advantage of a vulnerable person here and this is whats made me cross. they dont seem to care less i have mental health issues which can impair how i act and go about things daily.”

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Posted 6 years ago

“Very bad service”

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Posted 6 years ago

“I've been a loyal customer now for 10 years plus using the Argos store card, and by error for the first time I missed my payment by 9 days, consequently having a heavy interest added. My request to have this waivered due to loyalty and value of purchases made was dismissed instantly with a well its your fault, so tough luck. I escalated and now after 3 emails over a month and no response finally called today and got through to Rachel who has lied regarding receiving the emails stating she only received one and was just getting around to replying! Understand my error, but expected more from such a big company, but maybe that's where the big boys are failing and falling from our high street, as the service is not to the level you'd expect. Paid now and closed my account, so taking my business elsewhere.”

Helpful Report

Posted 6 years ago

“Argos failed to deliver my mum's order THREE times. THREE times! She waited each time, and no one even informed her that the item wasn't going to arrive. How is that possible? She's wasted 2 days waiting for her items. Only good thing is that it's quick to get through to Argos on LiveChat, but it's completely pointless at the same time because they can't solve the problem. The only thing they suggest is rebooking the item! Well.. there's no 4th time lucky here. Statistics would suggest that the 4th time isn't going to succeed either. 0% success rate. 1. Why is the item able to be rescheduled when it obviously can't be delivered? 2. Why aren't we informed when the delivery fails? 3. Why can't the help desk do anything about it other than suggesting rebooking it for failure again? 4. Who's going to compensate my mum for her two wasted days? 5. We needed two emergency guest beds which we now don't have. What do we do? Thanks for nothing Argos. Suggestion to everyone: Don't buy from Argos unless you don't mind the items never arriving. Your very specific 3 hour delivery slot means nothing.”

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Posted 6 years ago

“Fridge Freezer - crack on door. After trying every avenue to get through first by phone then by chat - i was referred back to a telephone number for white goods that told me i needed an authorisation code and put me back on hold and in cues for the same number that was for TVs Tec-support and more passing the buck. 1 HOUR later a gentleman finally helped my and called me back to say that Argos would not deal with any fault claims on an item 7 months old and i would need an independent report - as it was cosmetic. Cosmetic when the most used part develops a crack - i don't think so! Well done Argos for wasting my Saturday morning..”

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Posted 6 years ago

“Argos home retail Group. I took out a loan in 2004 they tried to tell me that I decided to take advantage of the repayment protection insurance. As this company wasn’t regulated until the 14th of January 2005 hey are happy to refuse upholding complaint. has no evidence of me deciding to take this product on I believe it was just added to the policy. Tried to tell me that I had 30 day right of cancellation which I did but this was given to me after sale which is standard practice with PPI This was offered on St Andrews insurance paper work. As I cannot take resolution through the financial ombudmen service it is now being referred to a Small Claims Court in due course.”

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Posted 6 years ago

“Appalling service and follow up. Waited all day for a delivery of a unit for the kitchen, it did not arrive. No phone calls,no text nothing i rang they said the van had a transmission fault.They said they would deliver up to 10pm when I rang. That did not happen.. Rang the following day early to find out when it would be delivered they said in 6 more days and that was my only choice. The person I spoke to said I was moaning. I asked to speak to a supervisor he said they wouldn’t come. Still waiting for the item. !!!!!!”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,024 reviews