Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful people when placing orders in store.. We’ve waited 6 days for our babies new cot. Phoned them and basically had to give all the details fro our receipt. (Luckily we’re more organised than them) No record of our order. Then told we’ll receive an order number by text in the next 12 hours, Then should be contacted by Thursday to find out when it will be delivered. So just being treat as another order!! Not as a customer who’s been messed around. My partner doesn’t like to say it, but I will. Terrible service by Argos. Should be chasing the order and getting it to us ASAP! Not just having to WAIT some more. By the way, apparently it happens quite a lot! 1 * service.”

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Posted 6 years ago

“I am disappointed on 3 things - 1) i could not obtain nectar points with my purchase as I have since found out your click and collect on YOUR website does not allow one to obtain nectar points, only if you buy through the nectar website- it is disgusting and I feel cheated. 2. ) I could have purchased the item £10 cheaper at Currys but I always look to Argos when buying an item of value and this time I am absolutely dissatisfied that your price was NOT competitive. I will not be looking to you first in future as I now don't trust your pricing. 3.) Every time I buy a big item from you - magically 2 days later I get a voucher in the post to spend more money. I feel cheated again as rather than at random intervals you automatically send your Argos card customers a voucher to spend to show you actually value your customers, it is only when i have spend a large amount I get a voucher through the post and to add insult to injury - it has a short expiry date. POOR Practise.”

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Posted 6 years ago

“I've been waiting 17 days for my refund on an item!!! I was told 5 to 7 days depending on my bank...rubbish, my bank has always processed any refund I've had within 72hrs, Argos are to blame! Going to have to phone them for a 3rd time and get told 5 to 7 days again no doubt! I will never buy from Argos again...I'd rather pay more for an item than use them again with all the messing about I've had to do...to get my OWN money back!! Grrrr....”

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Posted 6 years ago

“Placed order for home delivery. Case for holiday and birthday gift for my young daughter. Ordered in plenty of time and due to work decided home delivery was the better option for me. Delivery day they said arrived and no order. Called to ask where it was told still in delivery company depot. They would re order it and get it next day and to expect email confirning this. Have waited 7 hours to get email and nothing. Call them back and ask what is going on to be told cant get it to me on time for daughters birthday. Going to have a very upset little girl. Rubbish attitude on the phone I do apologise, yeah that still doesn't get my order to me on time. I hope I see refund of my delivery costs.”

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Posted 6 years ago

“Bought a cooker 15 days ago cuz old one broke down Argos told me up to 14 days delivery still not heard off them so spoke to someone to see wot was happening with it, and get told got wait another 2half weeks this is disgusting was told I'd have it within 14 days,even sold me over for it that's already started for something I not got,I'm struggling with 2 children would of gone elsewhere if I'd known it was going take over a month”

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Posted 6 years ago

“Don’t buy from them. I bought an item I thought was brand new but contained human hair.... would not use again”

Helpful Report

Posted 6 years ago

“sales misrepresenting and flawed IT system when transacting with their e-gift cards/vouchers. Recently I have been looking for a new Dyson v8 cordless vacuum cleaner on google and the results prompted Argos that offered the cheapest (£50 less than its peers like Curry’s). In Argos website the item was listed as Limited Stock but was available to be picked up from my preferred store the following day. I proceeded to do pay and collect with my e-gift card. Instead of a webpage that should have shown my transaction ID, it said the transaction would be on hold as the item may not be in stock. It also stated that my card would not be charged. After waiting 3 working days without any further updates from Argos, i decided to call their CS and all they said was the item had been no longer in stock despite their webpage still advertised the item was available (for both instore collection and delivery). CS could not even figure out from their end if they have any stock left nationwide. To my surprise my e-gift card had been charged in full. It took me another 30min to have the CS to log my claim and I did not get my full balance back after 48hrs. CS assured me that it was just an one off technical error. I made the same order the following week as it appeared to be stock again. The same technical issue arose (the balance was taken off from my egift card and item was not on stock) and I went through the pain again to phone up their CS. Right until now I have not received my refund despite CS promised the refund in the next 24 hours since I logged the claim.”

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Posted 6 years ago

“Absolute joke service. Ordered a fridge over a month ago and it still hasn't arrived. I've called Argos five times and they've been entirely useless and have even hung up on me once. An absolute joke of a company who like to blame the delivery company that works for them. Almost laughable if I wasn't already in tears!”

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Posted 6 years ago

“The absolute worst experience I have ever had with trying to make a purchase through a company. Tried to place the order online, it didn't go through properly and I was told by the website that I would have a communication from them within 2 hours. I didn't. On phoning them I was told that I needed an authorisation code from my bank for the debit card payment I had made. Phoned Argos back, and the advisor put the phone down on me. Phoned back again, and was told that I didn't need to provide an authorisation code and that the previous advisor was incorrect. Managed to get the order sorted and believed it was all good. Got a text message from Argos a few hours later confirming this, and called back to sort out compensation for the time wasted earlier in the day (as I was advised to by the last advisor I had spoken to). At this point, to my shock, I found out that the previous advisor had provided completely the wrong postcode, so despite their assurances, the product would not arrive with me the next day. I have cancelled my order, and will be going to a different shop to make the purchase, when Argos finally refund my money.”

Helpful Report

Posted 6 years ago

“Ordered Ring doorbell £89.00 online for collection instore. Got there 30 minutes later, cash in hand and was told, sorry the price is £99.00. No, it's £89.00, I could pay online now and collect express. Jess said, we wouldn't let you have it! I phoned customer service who said they should honour the £89.00 price, please hold the line. He then phoned the store, came back to me and said the till won't let them alter the price therefore it's £99.00. I said escalate my complaint please. I also fired off an email when I got home and then promptly ordered on Amazon. No wonder the high street is dying, just another reason to buy everything at Amazon. Customer service at stores like this is appalling. I'm pretty sure that legally a contract has been entered into at the time I got an email saying thanks for your order, please collect instore within 2 days and pay £89.00. I doubt I'll even receive a reply to my email!”

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Posted 6 years ago

“My worst experience with Argos I had today . Never experienced such a bad customer service like in this store ( Argos London Colney shopping centre) I had to deal with the store manager Alex. I wanted a refund for an item bought just a day before. I brought back in perfect condition with original packaging and receipt. He refused to refund me and he was very rude with me . In the end went to another store near by and sorted it straight away. Shame to this store manager ( Alex) who wasted me time.”

Helpful Report

Posted 6 years ago

“I purchase a stroller. Which is from birth to 18 months. It’s too tight for my 9months old baby. I took it back exchange. I was refused. The store manager was rude did not even check the item. I contacted their customer service. They couldn’t help because it’s their policy. I had to leave it the store. I got ripped £40. You will definitely pay it elsewhere. RIP off”

Helpful Report

Posted 6 years ago

“One star given as zero star is not an option. Purchased a ProAction dishwasher just over 1 year 5 months ago, it completely died mid cycle - clearly an inherent fault at manufacture. If Argos’ budget dishwasher is not expected to last even 1/6 of the average product life expectancy (9 years) this warrants a disclaimer, failure to do so will continue to lure those living on a restricted budget into false economy that cannot be afforded. Pushed from pillar to post by so called 'customer services' - Repeatedly passed to staff in differing teams hence, having to repeat the issue over and over, being placed on hold for up to 20m at a time, being cut-off, disinterested staff (sighing, speaking over me, not listening, snorting at me) and several, obstructive, conflicting information given and out-right lies told. Complaint submitted to Sainsbury's Argos CEO John Rogers who simply passed my complaint back to the 'executive office', had he read my complaint he would know that I was not expecting a response or seeking a resolution - It was a complaint, end of. Executive Office (cough) has merely rubbed salt into an open wound. Have sent further email to John Rogers and copied in his superior Sainsbury's CEO Sainsbury's CEO Mike Coupe. After 30 years of shopping at Argos I am resolute in my decision to boycott. To say I’m disappointed is an understatement, exceptionally poor service from start to finish. Little wonder Sainsbury's is experiencing significant losses.”

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Posted 6 years ago

“My 8 year old grandson bought wireless earphones with his birthday money £80 they were not in stock so we took home delivery to which they sent out an empy box my grandson is heartbroken this was from Abbey Centre Newtownabbey”

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Posted 6 years ago

“2 times not delivered my order today.”

Helpful Report

Posted 6 years ago

“I ordered, Salisbury sofa set which was supposed to arrive on the 17/5/2019. Fine until I received a message which said I sofa set will be delayed until 7/6/2019, a week after my partner is due to give birth. Customer service phone, (order another sofa) live chat (problems with supplier). So out of curiosity i put the same sofa set in my in my basket to see when a new customer who hadn't ordered weeks ago who get the set. Apparently 7/5/2019, So I'm guessing no matter when you order argos will clear the back log and deliver to all new customers by 7/6/2019 be warned before they take your money. Very poor show argos and very poor customer service no resolution to the problem at all.”

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Posted 6 years ago

“Is it me or has argos got rubbish over the last 2 years. It doesn't seem to have the brand choice it's all sainsburys stuff which I could get from a Sainsburys supermarkets. The DIY tools are rubbish and the bedding is nearly all sainsburys. Where are items from fallen fruit. I use to get everything from argos but not now it's rubbish.”

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Posted 6 years ago

“Argos....what are you doing using the delivery firm yodel. What a mess with my delivery today. Waited in all day to he told by e mail delivered through gate . Well if the driver walked through a 6ft wood gate bolted and padlocked he a magician. Parcel gone else where but not to me. Read the reviews on yodel and looks like i have to put it down to experience and take the loss if a new hose pipe. Been told card through door but if hose gone to wrong address what good is that. Argos please change to another firm.”

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Posted 6 years ago

“2nd day the Hoover (£380)is not delivered. Booked slot 10:00-13:00, the driver decided to deliver at 09:10. Still I was the bad one and they rearranged delivery without any extra costs. Product is marked as delivered on my account. 2nd days still no news if I will receive it and when. Amazon will soon close them down for good.”

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Posted 6 years ago

“Is it me or is argos rubbish now. After alway picking up the argos catalog when I needed to buy/replace something I'm finding over the last 2 years it's rubbish most items are Sainsburys no real offers, no DIY tools (big name). I use yo buy fallen fruit items but since Sainsbury have taken over are no longer available from argos. It's just Sainsburys items that I could buy from a Sainsburys supermarkets.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,077 reviews