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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Worst Customer Service Experience of my Life. I'm currently living with cancer but dealing with Argos is equally as painful. I was delivered a faulty fridge freezer. 90 minutes on the phone later Argos agreed an exchange. When the new one was delivered it was obviously a customer return as it was scratched, was missing parts, had no protective packaging and was also faulty. The old one was not taken away as Argos had promised. Argos agreed a refund with a manager William Hardie. On the day the fridge freezer was supposed to be picked up Argos didn't turn up! I have spent 16 hours - no exaggeration- on the telephone to try and arrange pick up and a refund. The staff always promise a course of action and then never actually follow through. Christine Cameron was rude, obnoxious, argumentative and frankly shouldn't be dealing with the public. She emailed me in block capitals like an angry 9 year old that she and Argos customer services would no longer help me and she has blocked me from sending her emails! All because she couldn't manage to arrange a refund. I may have understood if I'd have been rude but under the circumstances I've been nothing but patient. I am currently £234.98 out of pocket with 2 faulty fridge freezers one of which is in the dining room. The staff have no understanding of consumer rights. Christine Cameron told me I needed to phone Indesit for a refund. Basic training should cover the obvious fact that as I've paid Argos for the product and when I reported the fault within a day it is their responsibility to refund the customer. I've disputed the transaction on my credit card as frankly I'm at a loss as to what to do. Luckily I have an email from Christine Cameron agreeing a refund and then saying Argos won't deal with me to send to my credit card company. Despite agreeing a refund, because of their incompetence all they've arranged to do is pick up one of the fridge freezers (If they turn up as they didn't last time) and leave me with a faulty one. I'm 47 and this is the worst customer service I have ever received. This would be difficult for any customer but as I'm currently receiving chemotherapy for bowel cancer I really have more important things to deal with. As I'm unwell and can't work I can't afford to be out of pocket and not have a working fridge freezer.
Helpful Report
Posted 8 years ago
Excellent service always! extremely pleased with all the staff. Friendly and very professional. There is a manager there, been there for 20 plus years and brilliant with all customers. I recommend Argos to everyone, thank you
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Posted 8 years ago
By being polite and making sure I could manage my items
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Posted 8 years ago
Got the part quickly
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Posted 8 years ago
Terrible, terrible experience. Given misinformation on order, courier faked signature, wrote a formal complaint as weeks later had still not received item or a refund, all they did was send me an automated reply saying a refund would be processed with no acknowledgement or investigation into the situation even regarding the fake signature by the courier!!! Disgusted by this major retailer operating this way..will never do my food or clothes shopping with them again! Back to Asda I go! And now I'm trying to write my name on the review its not allowing me to-is this to stop it being published as a one star-believe me I would have given no stars if I could!!
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Posted 8 years ago
They took double money our and was hard to retrieve
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Posted 8 years ago
D V D ordered at 4.00pm delivered at 8.00pm same day. excellent
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Posted 8 years ago
Easy to order & purchase on line & collect or have delivery. Happy bunny
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Posted 8 years ago
offering multi purchase discount
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Posted 8 years ago
stock was available and item was on offer.
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Posted 8 years ago
Great quality. And reasonable price.
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Posted 8 years ago
it is very easy to find what you need and get it quickly.
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Posted 8 years ago
it is very easy to find what you need and get it quickly.
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Posted 8 years ago
Quick and easy with click and collect
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Posted 8 years ago
Very good customer service and a great range of products
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Posted 8 years ago
Service from sales advisor. Purchased watch. Adjusted links without any further charge. Quick and simple purchase
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Posted 8 years ago
Poor product quality and very poor range for the product I was looking for
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Posted 8 years ago
Really good and good quality
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Posted 8 years ago
Speedy delivery ordered a kitchen wall cabinet . They delivered it on a sunday and i got to chose a delivery time although i did have to pay for the delivery as couldnt pick it up from my local argos store. Very convient for me though as i work during the week . I wish more stores would offer sunday deliveries . Driver was very courteous as well.
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Posted 8 years ago
Good staff very helpful when I had to return faulty toaster. Got replacement and this works great
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,067 reviews