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Argos Reviews

2.7 Rating 4,075 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,075 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
i ordered a phone and instead got a condom
Argos 1 star review on 17th July 2017
Helpful Report
Posted 8 years ago
I thought Argos was a trustworthy brand - it is always being advertised as this great Company that excels in what they do - but after the past two days of dealing with them, I have completely changed my mind and I really regret ever trying to purchase anything from them. I wanted to purchase two furniture sets from them and, despite the fact that many of the options I liked were out of stock for delivery at my address, I decided on one of the available sets anyway. I added two of the same set to my basket and tried to proceed to checkout. At the checkout page I imputed the coupon code advertised on the website for an extra 20% off full price and then I tried to book a delivery slot - here is when the first bug on their website showed. Everytime I would try and book the delivery it would give an error code and make me redo everything. This continued to happen for approximately 5 or 6 times before I could move past the delivery slot booking. Next came the payment options. I decided that, for my convenience I was going to apply for a Buy Now, Pay Later on a 12 month term. I selected this option read the T&C's, agreed to their terms and I was told that I was eligible for the offer. So I completed another form with all my details and, as soon as I clicked sign agreement, an unexpected error occoured and rendered void a good 20 minutes of my life. I didn't give up though, I tried a further 5-6 times to apply again but to no avail - The same technical issue kept coming up on the screen. At the point I decided that I would phone them but the lady on the phone said she could not help me as my 20% off voucher could not be applied unless I made the purchase of the goods online. At that point I decided to just pay with my card, since there was no other way to go about the purchase. But again, It took me about 6-7 tries to finally make the amount go throught...my card was charged and I waited for the order conirmation to appear on the screen...but nothing. On the landing page I was informed somthing went wrong with their system again. I checked my card balance though and the amount had gone off my account already. I phoned the bank to double check if the transaction was pending or if it had gone through and it had gone through. I then called Argos to try and find out what I could do to get my order since the money was paid to them and the whole issue was caused by their system's bugs. The lady on the phone replied by saying she could do nothing for me and that I must just wait 48hours and then call them back. At that point I asked her if I could speak to a supervisor who could maybe assist further and she refused saying she is not allowed to let me speak to the supervisor and that they can't offer any sorts of help. I tried explaining to her that it's unfair that they would refuse to help when my funds went through and there was no fault on my part and she said that I am being difficult and that I must just wait. So I asked again if i could speak to a supervisor given that they have my funds and she is refusing to help me in any way and she started saying she doesn't tolerate people speaking to her like that and informed me she was going to hang up on me. And she did hang up. I was quite shocked to say the least, so I tried live chatting to someone to see if they could help me and they just refused to offer me any help and they hang up the live chat on me when I insisted to get assistance for my problem. So here I am now with my funds gone hence unable to place an order for the furniture I need urgently, and unsure on how to get my funds back since no one at Argos was willing to help me in any way. I know at times it happens that someone isn't having a good day and they are unwilling to help customers or at least speak to them in a professional manner, but here it's every adviser you speak to behaving that way. I am utterly shocked and saddened with the experience I have had with Argos and I would not recommend them to anyone, not if this is the level of customer care they have.
Helpful Report
Posted 8 years ago
bought GTech cleaner it says on Argos website"suitable for all surfaces" Does't work on carpet that has deep pile. Argos in Leighton buzzard was unbelievably rude the manger took the machine to her warehouse to test used it on her carpet then came back after 20mins and us asking several staff what was happening she said it works she would not return it as it was used. When we asked for a number to complaint we where told wrong number. All Sunday we tryed to regiter a complaint and each time it was lost by their customer care team. Promises of call backs never happened. shame on argos. Your manager needs training in customer care too. When we left the shop we could see all staff laughing. When we arrived they were all together arguing who would serve us.
Helpful Report
Posted 8 years ago
Extremely helpful staff in-store (Wantage) & speedy free home delivery the next day!
Helpful Report
Posted 8 years ago
Easy to use it in shop
Helpful Report
Posted 8 years ago
Great value for money and awesome range.
Helpful Report
Posted 8 years ago
really good prices and great customer service
Helpful Report
Posted 8 years ago
I wanted a fridge freezer urgently. The first choice was not available. the catalogue was only a few weeks old. The next offer clearly stated that it was free delivery but the sales person added it on. It stated that I could have next working day delivery if I paid extra £20 I agreed only to be told it didn't apply to that item. I would have to wait 8 days. Delivery time would be between 7am and 5pm. I had similar problems with Currys
Helpful Report
Posted 8 years ago
Super fast collection with pay before really great service and very friendly
Helpful Report
Posted 8 years ago
Easy to order items online and click and collect very handy
Helpful Report
Posted 8 years ago
Had a problem with purchasing online through this site. The transaction was smooth and order went through, payment authorized. But then, I notice there is no order number. Turns out that although the website showed transaction to be successful, it did not pass through to the back end system and so my order was non-existent. The customer service was accomodating but then they were unable to confirm with me whether or not they charged my card which is a bit distressing.
Helpful Report
Posted 8 years ago
Happy to discuss availability of items and delivery slots. Also happy to take back faulty goods with no hassle
Helpful Report
Posted 8 years ago
Checked online for requirement and able to collect within the hour
Helpful Report
Posted 8 years ago
Was offered exchange for another item instead of same item I returned
Helpful Report
Posted 8 years ago
Double charged for an online order. Customer services wouldn't speak to me because they had wrong billing address even though I had right address on receipt. On line chat helped more than phone and acknowledged problem. Obviously their computer system needs looking at.
Helpful Report
Posted 8 years ago
Excellent customer service on the delivery front when road could not be accessed for home delivery. Went the extra miles to ensure item was delivered as agreed. I salute you and have sung your praised far and wide 😊😊
Helpful Report
Posted 8 years ago
Poor service and very slow
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Posted 8 years ago
Beware when buying stuff with gift vouchers from Argos. Things might go south if you need to return the item. Called their CS multiple times. Returned an item 3 weeks ago still trying to get my refund back. Their finance dept don't function.
Helpful Report
Posted 8 years ago
Bought a vacuum, dyson, fab item, used store card, easy to use, no interest, item fantastic, customer service excellent, thank you Argos
Helpful Report
Posted 8 years ago
It is really easy to shop on either Argos website or app. Delivery is usually fast and fees are reasonable compared to other furniture shops. Good quality products.
Helpful Report
Posted 8 years ago
Argos is rated 2.7 based on 4,075 reviews