Name: Argos
Rating: 2.70

“Ordered fully integrated dishwasher with installation service. Asked them to put cupboard door on when finished. First thing fitter says 'we might not be able to do it (not sure if he meant just door or installation), as we're not allowed to carry cutting equipment. It's a poor service to be honest.' I thought this is not a good start and my impression was that they just couldn't be arsed. I said I have paid £80 for this service and want a good job. I left them to it and a few moments later he nonchalantly said they couldn't get it out. There had been a leak at some point which had expanded the chipboard and now the dishwasher was stuck there. Fair enough I thought, but he didn't offer any possible solutions other than get someone else out. I can't say just how frustrating it was. For 80 quid would have thought they could overcome this problem. No 'can do' attitude at all. Then he wanted me to tick an option that said service was refused and sign it. He said I had to tick a box and that he needed a signature. I wasn't very happy to do this as not really true. Felt I had to send the whole thing back.. what's the point of having a dishwasher if I can't use it? I wanted to raise a complaint about it via phone but an automated voice said this call will cost £6 so hung up. Called customer service and told them what the fitter had said. She said ' they don't carry cutting equipment because there's no reason for them to be cutting anything.' Not what the fitter said. I didn't say anything but wasn't impressed. Argos are refunding me the money which is one good thing and they do deliver when they say they are going to. Have managed to find a cheaper dishwasher from another company and an independent plumber has quoted me £80 to come and install it. Will see what he says. Overall, the attitude from the beginning was poor so didn't trust them when they said they could not do it after about 5 minutes of looking at it. Will certainly think twice about ordering from these big firms in future.”

Helpful Report

Posted 5 years ago

“Beware when you use Argos store card . The 2, retail n card services do not talk to each other . Consequently Argos takes no responsibility. this has resulted in for an error they made which has cost me deathly. I Will never use them again. Their complaints process does not put the customer at the heart of their decision. Robotic decision making”

Helpful Report

Posted 5 years ago

“All the entries regarding this company's open support of lgbt have vanished. No surprise there then. That's lesbians homosexuals etc etc.There was one entry asking why Argos did not put a notice in their store windows alongside the lgbt one supporting the rest of us who are normal. I'm sure I am not the only one who will not be shopping with them because of this.”

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Posted 5 years ago

“The worst service I have ever had. The staff at Hawick were rude particularly the manager. They were no name tags so it may not have been. Return procedure is a joke.”

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Posted 5 years ago

“Ordered delivery for between 7-10 am. No delivery and no contact from Argos as to why. Not able to track on website so phoned given number. 20 minutes of holding and then cut off. Tried live chat and continually states mine will be answered in around 15 minutes. It would be helpful if Argus can at leat text or email to say they won’t be delivering”

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Posted 5 years ago

“Waseem the driver and his mate brilliant service. I was kept informed of the delivery time. Highly recommend. Special praise for Waseem”

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Posted 5 years ago

“I have had issues with Argos and their delivery service last year a total joke. Today i had placed an order and realised i had put the wrong delivery address. I contacted Customer Services, with all my details to hand, but there is nothing they can do! This person could see my order details on her screen but could not assist. In this day and age how come!?”

Helpful Report

Posted 5 years ago

“Online service is shocking. Took money for ordered item from two stores at the same time, one 300 miles away. Customer service help was useless. Still haven’t received my money back from one of the stores. Never , ever on line again. Live chat, forget it.”

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Posted 5 years ago

“Order No. 1342537074”

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Posted 5 years ago

“Terrible and rude customer service. Deliberately unhelpful. No refund on a faulty item. £200 lost. Taking them to court.”

Helpful Report

Posted 5 years ago

“I went to purchase a Rotary Chronograph watch from Bilston branch and found it to be used, not happy. Went to Argos Bentley Bridge to purchase same watch. Took it home found it had a scratch on chrome and the screw in winder would not screw in correctly as if someone had cross threaded it. Took it back asked for a replacement they said they only had the display one left. Not happy so they said they would order one strait from the factory be here end of day. Went home had tech after only 20 mins that the watch was now in stock. Contacted customer services to varify it was a new factory one and asked how on earth it could arrive so quickly. They said they had just come in. So back to the shop again 3rd time saw the same shop assistant who scratched his head then went off and produced the replacement watch. It was covered in finger prints and not packaged very well. He assured me it was new. I said then how if you didn’t have any in stock how it materialised, was it the display one I didn’t want, he said no then asking about poorly packaged and the finger prints he said they have to be checked, I had enough by then, and reluctantly accepted it. I shall go back to Bentley bridge and if the display one has disappeared I shall have words with the management. Never will I use Argos again first and very last time”

Helpful Report

Posted 5 years ago

“Argos customer Service Great DHL terrible! I bought a Electric cooker with installation and recycling service from Argos in store on the 31st May 2019, and was advised someone would contact me to arrange delivery. No one called me, I had to phone Argos, I was told the delivery date, I asked if the service would be included and I was told some one would call me. They didn’t. In the end I had to chance the delivery date myself due to work commitments. Only date available 14th July, with installation I spoke to a rep at DHL who advised it was all booked in. A few days before the delivery I called Argos as I had not had any confirmation of delivery, to be told that my delivery had not been booked in, bearing in mind I had paid in full for the cooker and instillation, so no one had bothered to even call me to arrange redelivery, they had not noticed that the cooker I paid for had not been booked for delivery. I complained and received a £30 good will gesture and rebooked the delivery for the 28th July, I was assured that someone would manage my case to make sure it all goes smoothly, I received a couple of txt messages to confirm, which I was happy with. So the 28th roles around and I’m happy that I’m getting the delivery and installation earlier then expected, between 12:30 and 13:30,I get a call 20mind before DHL are due and confirm the delivery. I asked if the cooker would also be installed, to be told by the driver.. no, the electrician has phoned in sick I was also told they would not be taking my old cooker away. The driver advised that they can deliver and I can just get a refund for the installation I told the driver not to deliver the cooker as I need an electrician to fit the cooker. I was very disappointed as by this point I had been waiting for my new cooker for 2 months. I phones Argos and asked to speak to a manger and was told that they wouldn’t speak to me that I needed to speak to the resolutions team by the agent, who couldn’t get through to them, I said that I would but get off the phone until I could speak to someone who could help me as the agent was unable to. As I wanted a full refund. After several attempts and being out on hold for a long time I managed to speak to someone in resolutions. They happily refunded my money but failed to mention that I would get the full amount back as I had already received the £30 goodwill. So I had to call Argos again to be told the above, I explained that the £30 was meant to be good will for the messed up delivery and that u want my full money back. Which I got but the extra £30 I will receive as a Argos gift card to be honest after the experience I have had the last thing I want is an Argos gift card. Really disappointed customer who will not be recommending you to anyone for home delivery.”

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Posted 5 years ago

“I absolutely love argos they have great value for money products. One of my favourite shops”

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Posted 5 years ago

“Jojo, at your Cheadle Branch, has Amazing customer service skills. Her energy and commitment to Argos has impacted on me greatly. She is always smiling and is like a breath of fresh air. I always feel uplifted by JoJos enthusiasm. I often shop at Argos and nothing is ever too much trouble. The products are always of good quality and competitive prices. Easy to order. Very happy with Argos and Jojo!”

Helpful Report

Posted 5 years ago

“Argos Maypole Arrived to return an item to find the claimed manager (Melissa) slouched across the cash desk talking to one of the staff oblivious to my presence. Offered the goods for return and her attitude was confrontational and rude. What happened to customer service? Would not recommend a visit but would urge Argos to investigate the attitude of this individual as there appears to be a trend in review feedback indicating that there is clearly an attitude problem here.”

Helpful Report

Posted 5 years ago

“on many occasions I have used this Company, the staff are friendly and most professional... the selling of after sales is asked but NOT dwelt upon, and the payment systems are very suitable”

Helpful Report

Posted 5 years ago

“reference:-- Argos - Hulme - Manchester. Shocking customer service at this store and Argos general. Returned a item within 1 day of purchase due to being faulty or not as stated in description at this store. Manager refused to refund and told me to contact the manufacturer directly. I asked manager to put this in writing which he refused hence I started to record video on my mobile phone and asked him to repeat his refusal to refund. Shockingly the manager became violent and grabbed me and tried to take my mobile phone from me where I had to pull myself away from him and the manager told me to get out of his store and never comeback. Cumsumers need to be well aware that 1) Argos go not replace or refund anymore . 2) The manager at this store is "Violent" so beware. 3) Argos will be going bankrupt sooner than we think ! I would suggest you to stay away from Argos.”

Helpful Report

Posted 5 years ago

“reference:-- Argos - Hulme - Manchester. Shocking customer service at this store and Argos general. Returned a item within 1 day of purchase due to being faulty or not as stated in description at this store. Manager refused to refund and told me to contact the manufacturer directly. I asked manager to put this in writing which he refused hence I started to record video on my mobile phone and asked him to repeat his refusal to refund. Shockingly the manager became violent and grabbed me and tried to take my mobile phone from me where I had to pull myself away from him and the manager told me to get out of his store and never comeback. Cumsumers need to be well aware that 1) Argos go not replace or refund anymore . 2) The manager at this store is "Violent" so beware. 3) Argos will be going bankrupt sooner than we think ! I would suggest you to stay away from Argos.”

Helpful Report

Posted 5 years ago

“I’d purchased a steamer for my triplets, as you can guess, new born babies, life if crazy. It stopped working and I could find my receipt. Thankfully the manager at Cheadle Argos sorting things out, such an amazing woman. She personally brought the room steamer from another store. Going that extra mile was an amazing thing to do. Please thank her from my triplets”

Helpful Report

Posted 5 years ago

“I went to the Horsham shop to buy a new smart phone as my current one was not working. The I wanted was not in stock but was told that they would have one in two hours and it would be delivered between 2.00 and 6.00 pm that day but didn't arrive, although they sent me two text's to say it will arrive in 30 minutes then 15 minutes still was not delivered. I then spent 17 minutes phoning them, to be told the delivery van had problems, so agreed to wait for delivery the next day at the same time but not delivered unbelievable. I tried to track my delivery but no surprise their website is totally useless, you cannot track your parcel. I sent another 19 minutes on the phone to get another ball ---- story. I find it unbelievable that they are not capable of delivering my new phone and cannot contact me. Take my advice never ever ever ever buy anything from Argos they are totally useless. Very angry customer Jeffrey Pyke”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Argos Reviews