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Argos Reviews

2.7 Rating 4,050 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,050 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Absolutely appalling shopping experience and terrible customer service. I am normally a happy customer who is very easy to please and loves giving 5-star reviews without being prompted, when simple and basic promises are fulfilled by companies even if something minor went wrong along the way (for eg. a delivery that was 4 hours late, providing they apologise and keep me updated with delays etc, I'll still be a happy customer in the end). I rarely leave bad reviews but on this occasion I have to share my terrible and horrendous experience about Argos who don't seem to have a clue about keeping their promises or delivering the most basic of customer services. Now here's why: 1) I recently placed 2 orders online on 20th and 24th August and never got my 2 × £10 vouchers (I even saw the 'Get a £10 voucher when you spent over £100 advertised on TV at the time'). 2) On the 2nd delivery, of which I also paid a £3.95 delivery charge, I was sent a fitted sheet instead of a backpack. I reported it immediately and whilst the fitted sheet was collected the next day 'at my inconvenience', I am still waiting for my refund of £32.99 for this backpack which was promised to be credited back to my card within 7 days - it is now 21 days and no sign of my refund! 3) I enquired about the 2 missing vouchers and also asked for compensation for this wasted time, picking error and inconvenience and I was eventually issued 3 vouchers. 2 × £10 vouchers which I was automatically entitled to, due to my 2 online orders of over £100. The 3rd was for the compensation for all the above hassle. They issued me £10 for the 3rd voucher but I noticed that 1 of my other 2 vouchers had only £5 credit and not £10. So I had £10 + £5 + £10. I then queried why this wasn't the full £30 by email and they ended up cancelling a £10 voucher and reducing the other one to £5. So now I'm left with £15 in vouchers from an initial £25 when it should have been a total of £30 in the first place! 4) The customer services team have a policy where they prefer one to make contact by phone instead of email. Well I am old-school and prefer to communicate by email so I can have everything in writing and have an email trail to refer to when needed (such as now). This is how I discovered that my refund for the £32.99 was never paid back to me and I would've forgotten otherwise as I have other important things to do like everyone else. I expect my refund by this Friday 20th Septemer. You can keep your vouchers!!! Argos used to be a great company but they have gone down the drain and I won't be buying from them anymore!!! Shocking!!!
Helpful Report
Posted 6 years ago
Absolutely appalling shopping experience and terrible customer service. I am normally a happy customer who is very easy to please and loves giving 5-star reviews without being prompted, when simple and basic promises are fulfilled by companies even if something minor went wrong along the way (for eg. a delivery that was 4 hours late, providing they apologise and keep me updated with delays etc, I'll still be a happy customer in the end). I rarely leave bad reviews but on this occasion I have to share my terrible and horrendous experience about Argos who don't seem to have a clue about keeping their promises or delivering the most basic of customer services. Now here's why: 1) I recently placed 2 orders online on 20th and 24th August and never got my 2 × £10 vouchers (I even saw the 'Get a £10 voucher when you spent over £100 advertised on TV at the time'). 2) On the 2nd delivery, of which I also paid a £3.95 delivery charge, I was sent a fitted sheet instead of a backpack. I reported it immediately and whilst the fitted sheet was collected the next day 'at my inconvenience', I am still waiting for my refund of £32.99 for this backpack which was promised to be credited back to my card within 7 days - it is now 21 days and no sign of my refund! 3) I enquired about the 2 missing vouchers and also asked for compensation for this wasted time, picking error and inconvenience and I was eventually issued 3 vouchers. 2 × £10 vouchers which I was automatically entitled to, due to my 2 online orders of over £100. The 3rd was for the compensation for all the above hassle. They issued me £10 for the 3rd voucher but I noticed that 1 of my other 2 vouchers had only £5 credit and not £10. So I had £10 + £5 + £10. I then queried why this wasn't the full £30 by email and they ended up cancelling a £10 voucher and reducing the other one to £5. So now I'm left with £15 in vouchers from an initial £25 when it should have been a total of £30 in the first place! 4) The customer services team have a policy where they prefer one to make contact by phone instead of email. Well I am old-school and prefer to communicate by email so I can have everything in writing and have an email trail to refer to when needed (such as now). This is how I discovered that my refund for the £32.99 was never paid back to me and I would've forgotten otherwise as I have other important things to do like everyone else. I expect my refund by this Friday 20th Septemer. You can keep your vouchers!!! Argos used to be a great company but they have gone down the drain and I won't be buying from them anymore!!! Shocking!!!
Helpful Report
Posted 6 years ago
Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Flavio GB For companies Your review counts! You reviewed Argos Add photo Flavio 2 reviews 1 star: Bad 2 minutes ago Rong information on produt I buy one mobile to offer my daughter on birthday. Huawei y7. One of the feature that make me buy the mobile was the fact that on argos website say the mobile has 16megapixels front camera! Well the mobile came and has just 8mpx!!! I call then and make complain and they give me back the diference from one produt to the one that is supost to have 16mpx (£30)!! After 3 weeks is still the same information one website and 33 reviews five starts!!!! No one see that is rong information?!! 16mpx camera for 8mpx is really diferent!!! Im trying to review the product but does allow me to!!! I buy in argos for along time and i never had the option to review..... I dont trust argos reviews at all !!! product/8798352
Helpful Report
Posted 6 years ago
Well Argos delivery worst experience ever, delivery team was unable to respect they're delivery slot as promised so when I phoned them they've assured me that delivery will take place and just found out 20 minutes later from their website that they've 'doubled' my order then a text message followed saying 'we're sorry but delivery...and so on'.That was tedious to not be able to deliver similar products ordered two days before and just two miles away. I literally needed the wall paint to finish my bedroom decoration that evening,so they've just let you down. I will no go soon to Argos that's for sure.
Helpful Report
Posted 6 years ago
Delivery absolute shambles if ordering white goods Failed to deliver in the day due to not bothering to find the address had me up waiting from 7am taking time off work to cancel Help desk didn’t care and wanted me to wait a further week with no compensation
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Posted 6 years ago
The customer service in Argos Preston was exceptional. Kelly helped us out when we were looking for a desk for my son. She found us a tape measure, checked stock and colours, arranged delivery and pointed out telephone numbers and times on the receipt. Nothing was too much trouble. Excellent customer service. Well done Kelly.
Helpful Report
Posted 6 years ago
Very quick and easy ordering online to collect in store, And I did not have to wait longer than 2 minutes in store before receiving my order. Very pleased.
Helpful Report
Posted 6 years ago
Milano 2 seat and 1 seat sofas, although the Italian supplier caused delays, i got 10% of the total value in compensation. and now they are hear I am really pleased with the value for money I have received. Thank you Argos..
Helpful Report
Posted 6 years ago
The work Company ever . helpline tak me 3 h today one worker offer 45 refund second 30 other non refund at all no comunicacion they delivery broken Item . NO RECOMMEND !
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Posted 6 years ago
Worst company ever ordered a fridge freezer delivered the next day for it to come completely broken the drivers were rude..rand customer service told me that they will send out a replacement but won’t get it till a week later and they would send a temp one for the mean time still to this day I have no received neither I keep ringing them and getting no where keep telling me lies after lies and nothing has been done never will I order from them again their behaviour and attitude is disgusting
Helpful Report
Posted 6 years ago
Ordered a fridge freezer turnt up completely broken rang them told me was not getting a replacement for another week and they would send me a temp for mean time still to this day not received temp or what I ordered their attitude and their behaviour has been disgusting will never order nothing from them again
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Posted 6 years ago
Paid £20 for Saturday delivery and stayed in all day - Argos didn't deliver. Phoned at 5.30pm only to find they hadn't put the item out for delivery. No phone call, no apology - taking the p!55 😠
Helpful Report
Posted 6 years ago
Absolute total diabolical service from home delivery. We ordered our daughters new bed to be delivered for her birthday. I got told multiple lies from the call operator at Argos who kept changing the story on why its not been delivered. Argos have really gone down hill and will not service the future with this level of service. Never again.
Helpful Report
Posted 6 years ago
a waste of time purchased ,challenge air purifier ,could not buy spare filters any where, contacted Argos , they said discontinued model, purchased 3 months ,they could not help.
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Posted 6 years ago
I was looking for house phone's looked around a bit but Argos came back the cheapest by a mile so thank you Argos will be back
Helpful Report
Posted 6 years ago
Bought a bed and draws to go under bed. Argos delivered two different beds. Turned out they had discontinued the draws so I returned item. Customer service were fine but number is an 0345 number so cost the customer and they keep you waiting and paying. Then Argos had a second computer error and did not turn up in allocated time slot for beds. Driver refused to turned back to pickup. Argos refused to refund money till beds were picked up....so daughter had to sleep on floor whilst we waited for Argos to eventually reorganize a pickup. So three evenings spent waiting for Argos and in the end no bed!!! Argos customer service reply to this is sorry but tough. Great customer service Argos.....will not be using them again EVER!!!!
Helpful Report
Posted 6 years ago
Faulty mobile phone bought from Argos and after 20 days wanted to exchange. I need it for work and had already lost money due to the faulty G5 also purchased from Argos. Changed Motorola's three times with Argos due to faults and decided to abandoned the brand as the handsets were too unreliable. Couldn't afford to delay as needed a phone immediately for work. Rang customer services, first lady was totally unhelpful. I asked her if I went in store to exchange/refund which is my right under consumer law and the store refused to do it - which happened before - could I call them to back me up. She told me the store had the authority to either help me or not and it was up to them. Utterly useless. I pushed the point politely and eventually she got it, but I think she was promoted by someone else to agree. That's what it sounded like. Rang again spoke to another person who continually interrupted me and refused to let finish what I was saying. When I tried to explain he then accused me of interrupting him! When I confirmed I understood that I needed to call Motorola and would do so he then tells me if I go into store with out the reference number....... I've just agreed to call them, but to prolong the lack of progress he goes back to a point already resolved to be patronising. He tells me he is reiterating the point. No, your being patronising and argumentative. He was so rude and I could tell he really didn't like his job or was just an unhappy individual and brought that to the work place to inflict on customers. Great, what a fabulous personality type for dealing with the public! NOT. Rang back to make a complaint and got the same awful guy again. Yes, he continually interrupted me again and I just told him that I couldn't talk to him because of his constant interruption and ended the call. The standards of customer service in the UK is dreadful. Just got back from the USA and it was like a different world. People don't see serving the public in any way as beneath them, but in this country they do and that's the problem. They want to feel like they are superior to you and choose to be rude because it's a way of devaluing the personal on the other end of the phone. The message they convey is that I don't respect you and will treat you accordingly. The narcissist in the call centre. Lol they're everywhere 😨 Motorola told me that they do not do diagnostics or ask for phones to be sent to them as it effects the customer's consumer rights due to the time delay. They told me that I should return it for an exchange or refund and that was my right under the law. Thank you Motorola for being straight with me. Argos stop misleading consumers with regards to their consumer rights or weed out these individuals from your team because they are making your brand look seriously untrustworthy. I would seriously think twice after this experience going to Argos again for anything electrical including a mobile phone!
Helpful Report
Posted 6 years ago
Brought a Cookworks black microwave 700w. First once had faulty number pad and didn't work. Took it back and got another.. That one had a faulty turn table. Now taking that one back.. Obviously these are not reliable products. Costing us petrol to keep taking back.. and time.. No compensation or help upgrading to one that will work.
Helpful Report
Posted 6 years ago
When I was making an order and tried to change the pick-up address the system told me it was broken so I could not change it. So I completed the order with the offered address assuming I would be able to call the Customer Service and change it there. I then tried both Customer service Chat and their hotline, but both said they could NOT change it given the address I wanted was even the same Road in London, just closer to my place! They could not even extend the pick-up dates! But then what is the Customer service for if not to be able to amend something that cannot be done automatically due to the failure of theit own system? Terrible service and attitude to customers'requests. Very unprofessional.
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Posted 6 years ago
Disgusting service, I emptied my fridge freezer ready for my delivery, only to discover it had been rebooked, however no one informed me of this. I’ve wasted a day off and £50 of food, also I have to wait 24 hours for a confirmation of a new delivery date, possibly in 8 days 😡 I feel furious. No compensation has been offered for a wasted day off or the wasted food. Extremely poor service
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Posted 6 years ago
Argos is rated 2.7 based on 4,050 reviews