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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Brought a phone that was faulty and they refused to offer me a refund despite returning it within 7 days. I am now stuck with a phone that does not work.
Helpful Report
Posted 5 years ago
On friday 13th of march 2020 around 11.30 a male member of staff at Morfa Shopping Park, Swansea was very rude and the customer service here is appalling I took a product back with my receipt as the product was faulty by no fault of my own (mobile phone) and was accused of taking a different product back that wasn't from argos but It was. While in store the staff member embarrassed me and continued to call me a liar in front of other customers. The issue was resolved through customer services and I received a replacement phone. If I could buy a product hundreds of pounds cheaper in argos I still wouldn't buy a product from there again.
Helpful Report
Posted 5 years ago
Order one item received and returned item argos claiming I rece2 of the same item! After several calls return to my local shop I'm still hounded for item I dont receive! Staff during telephone conversations keep asking me for other item I dont receive!.. I'm so stress cannot sleep there is so much post from argos!..why are they doing this? I have made complaints no one wrote to me they are still hounding me! I cannot find no peace in my head
Helpful Report
Posted 5 years ago
the customer service at argos in the hyde store was extremely disgusting. the lady at the till Tracy was very rude and lacked in customer service, after reporting the incident to her manager his response was that shes always like that ill take your order. amd nothing can be done about tracy, she is just the way she is. absolute joke! i would really apprreciate if someone from the organasation will contact me to discuss this further.
Helpful Report
Posted 5 years ago
this is why I do not recommend Argos online shopping 3 long chats with agents 3 promises to investigate and get back but nothing happened. 1555510962 order item returned 2 weeks still not refund ever time I chat agents promise to resolve but no refund
Helpful Report
Posted 5 years ago
Bought a mini cooker from Argos, phoned the tech team with a query about which type of socket you can plug it into. They replied with ''sign up, pay £5 and your question will be answered''................unbelievable........
Helpful Report
Posted 5 years ago
Avoid buying large items from this uncaring, incompetent company. The staff are like robots, they cannot think for themselves. I had so much trouble over a bed which was only 10 months old. The small print says 1 year guarantee. They refused to do anything about it when it broke. I despise this company for the way that they treated me. I have since learned that they are the same with most items of significant value. Once they have your money they are keeping it. Greed is what spurs this company on. AVOID or risk losing your money. I am so disappointed. They wanted me to spend another £300 on an independent technician. It was so soon after Christmas, I didn't have the cash. Shame on them.
Helpful Report
Posted 5 years ago
I bought a cooker and booked electrician to fit it the cooker arrives all bashed door doesnt open without clashing with the frame the paint was chipped dents on the side and front they replaced to cooker was supposed to arrive next day I book the electrician again only for the cooker not to arrive it comes the next day so I book electrician again not to mention I've had to ask for 3 days of separately and the cooker arrives again bashed and unusable I phone customer service to ask for a refund and all I get is hassle and the worst customer service I've ever received will never use argos again.
Helpful Report
Posted 5 years ago
Buyer Beware Argos returns policy is impossible to comply with. I purchased a product from Argos. I opened the box took the item out and decided I liked it so much that I wanted another one. I went on line to order another one and noticed it had been reduced to half the price. Brilliant I thought! I will return to Argos and get another while getting a ‘refund & re sell’ as they advertise they do that. I had only had the product 24hrs so well within 30 day ‘refund’ policy. They refused because the box had been opened. Ok I said I will purchase a new one at the reduced price, not open the box & use my higher price receipt to return it. I said I am sure your ‘refund & re sell’ policy is in place to stop us all having to waste time like that though. They refused to sell me another & threatened to call the police if I didn’t leave the shop. 🤨 What an embarrassing waste of police time that would of been so I left the shop with an address to write to as I was told they do not have an email for complaints. I wrote to the address giving my email should they wish to reply by email ( which I was told they didn’t have) Of course I got a response by email so to me that demonstrates another tactic Argos use to make it difficult to complain and get them to honour what they say they do. 30 day returns policy - not in my experience Refund & re sell - not in my experience Argos 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Helpful Report
Posted 5 years ago
i bought 2 TX30 head phones for my kids one lasted a day it broke so i took it back with recipe and was told from 2 young girls they could not send it back cause they would have to pay the money for it they put it down to accidental damage witch i would like to know how they know that! it was not accidental damage i have red up and there very common for this fault,the service was very poor and very disappointed with them.so i went home and contacted the manufacturers and got a great response from them! more than the Argos customer service! manufacturers were not happy how Argos handled this!
Helpful Report
Posted 5 years ago
Item purchased 15/2/2020 This may be some thing I have been doing wrong, but the response I received when asking for help was unbelievable the essence is I could not get any technical assistance over the phone they would rather send an engineer to my home a week later. In addition to this I made numerous calls only to join the generic merry go round. When some thing is wrong argos are failing to assist customer one day someone may understand that half the problem is Good Communication is the best way, not people telling you what they cannot do.
Helpful Report
Posted 5 years ago
Shocking customer service, currently on hold for nearly an hour
Helpful Report
Posted 5 years ago
Couldn’t get through to the operator to deal with my faulty goods, wasted a day on the phone only to get passed on to different departments an then to be disconnected
Helpful Report
Posted 5 years ago
I ordered some socks for my baby and was different then the pictures they have silicone under ,and mine didn't have nothing and I couldn't return because I removed the tags ,very disappointed
Helpful Report
Posted 5 years ago
I had a very bad customer service experience with ARGOS. Bought on Sunday a Macbook Air charges but didn't realised that Apple changed the chargers. I wanted to return the charger to Argos but was told that I can't get a refund as there are clearly pictures online to show what charger it is. Do not buy from Argos anything Apple related. Take your time to go to an Apple Store as you at least get a better service. Never by anything from Argos again and now spent £79 for a charger I cannot use!!!!
Helpful Report
Posted 5 years ago
Ordered a dishwasher on Monday, arranged to have it delivered 14.02.20, I added on installation and recycling of my old machine, all good so far, until today. Txt message from Argos asking me to call to arrange delivery date. Called and advised that I had already arranged delivery, it is clearly marked on my Visa receipt and e mail receipt. I was told that that date was not on her system, and that date was not available. Absolutely raging by now as I work full time and had booked a day off for the delivery. Went into the Argos store at lunchtime, staff slightly apologetic but did nothing to come up with a solution. Money back, went to CURRY'S. Will not be returning to Argos. Angry, disappointed, let down, poor customer service, rant over!!!
Helpful Report
Posted 5 years ago
1 - STAR * ... My mum bought a new washing machine from Argos and paid extra for special delivery + To get it plumbed in it was two young inexperienced people that delivered it from Argos , And when they fitted it in they couldn't replace the new cold water inlet fill hose pipe ?? .. And they left the old existing inlet fill hose pipe in place and it was loosened off , When they left the kitchen was heavy flooded with a water leak from the main inlet fill hose pipe that they said they couldn't remove and the kitchen was damaged all the work top bellow the sink !!! And when she called the helpline number up they said that they couldn't get someone out to look at it until Friday - That's 2 day's later causing further floodings damage to the kitchen area and it has caused damage to all the kitchen area !!! Avoid At All Costs !!!
Helpful Report
Posted 5 years ago
1 - STAR * ... My mum bought a new washing machine from Argos and paid extra for special delivery + To get it plumbed in it was two young inexperienced people that delivered it from Argos , And when they fitted it in they couldn't replace the new cold water inlet fill hose pipe ?? .. And they left the old existing inlet fill hose pipe in place and it was loosened off , When they left the kitchen was heavy flooded with a water leak from the main inlet fill hose pipe that they said they couldn't remove and the kitchen was damaged all the work top bellow the sink !!! And when she called the helpline number up they said that they couldn't get someone out to look at it until Friday - That's 2 day's later causing further floodings damage to the kitchen area and it has caused damage to all the kitchen area !!! Avoid At All Costs !!!
Helpful Report
Posted 5 years ago
Hi I would like to raise my concerns/complaint about a delivery and was given the wrong information.... I ordered a range cooker from yourselves around 4 weeks ago I do have the order number on request, when ordering the range cooker it did say 7 days delivery I thought fabulous I’ll order it, till then it said 7th February which I rang up and tried to change the delivery address within the 7 days that said on your website, to then get told the reason your waiting that long is because of installation, I did say I only wanted delivery and they said no it’s included in what you’ve paid so I cancelled the guy who was meant to install my cooker I rang up on numerous of times to clarify that it is getting installed (evidence if needed) and asked for a note to be put on my file, the woman did say she has put a note on the file I rang up maybe a week later and different lady said yes it’s getting installed there is a note on your file, the day of the delivery the delivery company rang me and told me it’s not getting delivered in the four hour time slot as it’s to heavy so they need to do half of there jobs and then deliver the item, I asked specifically for the time slots as I have plans so there for I have to rearrange my plans, I also confirmed with the delivery company that it was getting installed for them to say no, I have family members coming from London as I have recently moved in to my own property, I did receive a text message of Argos saying my delivery will be delivered and installed on the 7th February, I rang up and argos said I’m sorry but you’ve been giving miss information on numerous of times in the 4 weeks I’ve been waiting for the cooker. The customer service I have received has been disgraceful, break down in trust and has left me feeling very disappointed I am now left with a cooker sitting in my garage waiting even longer for it to be installed. If I knew I had to wait this long without a cooker and feeling very anxious about this situation I wouldn’t of ordered from yourselves. Your complaints procedure is to write a letter and post it but no one could tell me when I would get a reply I would like this resolved, I have everyone’s names I have spoken to at Argos Kind regards Sarah Carson
Helpful Report
Posted 5 years ago
Very angry right now! I ordered a pair of Sennheiser HD 4.50BTNC Noise Cancelling Bluetooth/NFC Wireless Over-Ear Headphones via the Argos app. I needed these headphones right away so I opted to go here rather than John Lewis who were doing them of over £10 cheaper but with a longer wait. The app stated I could "Order now and collect in-store right away". So it seemed worth paying the extra money. However once I had paid for the headphones, I was sent a message saying the headphones would be ready to collect on Friday. I called Argos and they told me the headphones were not actually available in-store and that the app plays up sometime and there's nothing they can do to help me. Now for the next three days I have no headphones and no money to buy the headphones I want. I've used argos for years , but after this experience, I will be deleting the app and never shopping there again. . They've lost a valuable customer in me and whomever I'm able to tell this experience to.
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Posted 5 years ago
Argos is rated 2.7 based on 4,023 reviews