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Argos Reviews

2.7 Rating 4,050 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,050 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Ordered some items, the first delivery attempt failed, and we never received a redelivery. Tried to get thru to customer service by live chat or phone but never succeeded. The order detail page always shows that there are 29 deliveries before ours. Not sure if we could get a refund cuz we don’t expect it to arrive anyway.
Helpful Report
Posted 5 years ago
Disappointed
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Posted 5 years ago
I ordered an item online for home delivery. Got a text that delivery was being made last night. Its not there. Can't get through on phone. Sent them a messenger message, no response. Online tracking tells me to phone. No thanks I waited over 15 mins for no response. I'm going to order elsewhere and reclaim refund from PayPal or Argos when it opens again. Whole I understand the covid thing, do not say you can deliver if you can't. Appalling.
Helpful Report
Posted 5 years ago
Placed my order 25 March and paid express delivery. 3 items totalling £250. Order said it was out for delivery then didn’t arrive. Then it said I returned it and reordered it, I didn’t!. Then the reorder was scheduled for a week later. I get a notification saying it is out for delivery 4 hours after it was due and nothing arrived. It then said it’s been delivered. Now what am I supposed to do. Return the items to get a refund? Nope can’t do that. Tried calling, it’s a premium rate number which they don’t let ring until they pick up, they automatically answer it and then keep you on hold charging you for the call. Something is very broken at Argos. Stay away.
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Posted 5 years ago
Worst company ever for home delivery. Stayed in 3 full days for delivery of treadmill spoke to argos on over 10 phone calls, spoke to 3 different managers. Item never turned up ended up buying from amazon. It says delivery in 7 days online this is false advertising we give up after 3 weeks
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Posted 5 years ago
I booked a delivery slot for Saturday 11th April between 7am & 1pm. Parcel did not arrive, no communication from Argos to explain why, online chat not working, cannot get through on phone lines. Difficult times for everyone, but don't offer what you can't deliver, literally.
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Posted 5 years ago
Tina from the Welwyn garden city Argos is such a waste of time her being in store no help at all very rude didn’t what to help such a waste of time will probably not be ordering again with how rude she was as had a order that was faulty what’s the point saying it’s contaminated when she would of touched it anyway so it goes against what she says so really why are Argos saying this when it would be from the start the workes bring it out do they say this so the company’s profits look good in this time.
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Posted 5 years ago
Taking money and not delivering the goods, paid for express 7am till 1 pm If you or I did that it’s classed as theft ! So sad that this company fails where others are excelling , no phone calls, no emails , cannot get through on telephone, I assume it’s because of the high lack of service or response. It’s tough times for us all but don’t advertise what you cannot deliver and expect every customer to now down to you Sort yourselves out
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Posted 5 years ago
I ordered a package from Argos around March initially being told it would arrive within 7 days. It did not arrive. In the meantime the item had come back in stock elsewhere and I had ordered the same item and subsequently rang to asked to cancel the Argos order. I was told my an employee on the phone it was dispatched and I should accept the order and then return it when stores opened again and have 30 days to do so. (IF I was updated with the order of my parcel I would have never made another order in the first place.) I receive the package this morning from Argos and it is evident that the box had been clearly opened and tampered with as there are creases all over the box and no seal. I call Argos immediately to notify them of this and queried whether it would affect my rights to return the item. The employee then said that Argos staff sometimes are required to open packages to inspect the item to check it is ok, but he then went on to tell me that I may not be able to return it and they need to inspect the item and box when I take it back. WHY would you therefore open these packages knowing very well that you may not accept a return as the box has been tampered with, when the staff are the ones who are opening these boxes themselves. I am now stuck with a very expensive order I may not be able to return because of a ridiculously flawed policy that needs to be reviewed ASAP.
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Posted 5 years ago
Ordered a printer almost 2 weeks ago, it never arrived. I have waited another week and I have had no confirmation to say its coming today so I guess it won't arrive. Spend over 3 hours trying to get thru to them last week, cannot face another round of trying. I should have just got my money back and ordered from Amazon. Do not waste you time.
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Posted 5 years ago
Ordered sofa last Tuesday got a text yesterday morning to ring to book delivery tried for over 4 hours no answer got the same message this morning tried ringing again no answer cost me over €20 in phone credit. Wrote emails got an automated reply. I know times are tough but don't ask me to ring a phone number to book delivery if you have intention of answering the bloody phone. I'm beyond furious and will be taking them to small claims court because I think its a scam
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Posted 5 years ago
Order number 1599011709. Ordered a Karcher window vac for my small business (I am self employed and trying to earn money doing a few more odd jobs for my customers than I normally would to keep earning). Should have been delivered between 7pm and 11pm on Wednesday 8th April. No delivery made so I phone customer services the next morning on their 9p/min 0345 number. Kept on hold for 55 minutes before speaking to someone. After taking my order number, told me she couldn't help so placed me back on hold for a further 30 mins. Next person (Lisa at Stafford) told me she couldn't help me either as she didn't have all the right information - unbelievable. Argos is online and trading as usual and has already debited the total of £53.49 from my account yet I have no communication or window vac. I then called back again this morning and spoke to a young lad (after another 40 min wait) who told me that this has been happening very often at the moment and actually agreed with me when I said that if Argos can't fulfill the orders they are only too happy to take money for, then perhaps they shouldn't be so greedy in the first place. These are exceptional times and we are all doing what we can to get by but this just looks sloppy and greedy to me as a customer. If you can't deliver goods and then the customer service to match, don't bother. I asked for a full refund which I'm now waiting for. But a total waste of time as I placed the order 5 days ago already and now need to find a supplier I can trust - Amazon most likely! No compensation for my time either or the money spent on their shoddy and less than helpful customer service line. First time experience with Argos delivery and definitely my last. Richard
Helpful Report
Posted 5 years ago
Ordered and paid for a new computer monitor with Argos. The package never arrived in the booked delivery slot however the status of the order on their website was updated to "delivered". Called Argos twice over two days (each time on hold for 40 minutes) was finally told that their system showed it was delivered and i would have to take it up with my bank. I'm shocked. I was home all day (like most people at the moment). This is criminal - Argos has stolen a large amount of money from me.
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Posted 5 years ago
I'm a single mum with a 1 and 3 year old my mobile phone is on its last legs and is my only life line if they are ill or me and for anything else ordered a phone had to wait all week for a slot and not even come and can't contact them and now can't afford another leaving me with no life line. Absolute scumbags if you can't honour the deliveries have moral and cancel them!
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Posted 5 years ago
Paid for order 1546947434 and does not register on site when I trace. No delivery. Argos not contactable either on any platforms or by phone
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Posted 5 years ago
Driver your car into a brick wall if you’ve made a order from Argos DEATH would be a better experience vile company the worst of the worst told me so many lies about my order useless WASTERS
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Posted 5 years ago
If you make a order from Argos drive a car into a brick wall as hard as you can I compare this company to DEATH!!! Also this is so of the excuses they tell you happens to there driver Avoid this company that brings DEATH upon us
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Posted 5 years ago
This is the first time I order items from Argos. I know this time I cannot go to the store, so I looked their website and they said THEY DO HOME-DELIVERY. I trusted them, I placed an order and paid money, and then then nothing happened (Only my money was charged but no any confirmation on my order). I tried to sent 5 emails to them in continuous 3 days, call dozen to their customers service but no one replied (It tooks me over 15 euros to call for them to get nothing). Now i don't know what happened to my order, I don't know if I can refund or not while the same item which was sold on Amazon has jut been sold out. Moreover it took me a lot of time and stress to just think of it. How could a company treat customers like that during this pandemic. Maybe they think the customers cannot go to meet and argue with them in this time? I am so dissapointed and will never buy anything from Argos anymore....
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Posted 5 years ago
Tried to contact Argos for three days. Five hours waiting on phone numerous messages and no response. Do not take peoples money if you are unable to give any sort of service. They have lost my custom for good....
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Posted 5 years ago
Joke of a company, ordered a laptop on 1 April got a delivery slot for 3 April and still waiting for it on 7 April. Can't get in touch with them. Took my money quick enough. Absolute joke!
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Posted 5 years ago
Argos is rated 2.7 based on 4,050 reviews