Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,023 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,023 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT order large household appliances from Argos. Upon delivery the item was damaged, they took my old appliance and then informed me I had to wait 5 weeks without a washing machine!! I cancelled the order, Argos kept messaging me with the 5 week delivery date, I cancelled the order again, this was again ignored. I had to phone and cancel the order for the 3rd time! They did not give my money back, they still haven't given my money back......2 weeks after I am still waiting! Poor customer service. I ordered from Very in the end a cheaper like for like machine delivered in 5 days. You have been warned!”

Helpful Report

Posted 5 years ago

“If I could give zero stars then I would... I ordered a washing machine and oven from Argos on January 1st and paid for delivery and installation. I took the day off work to be in for the products and used the tracking system advertised however the delivery company (DHL) were two and a half hours earlier than the tracking system said so I wasn’t at the property. They didn’t ring an hour before delivery as they were supposed to. It came to light that my items were put onto a different vehicle due to staff sickness so I was tracking the wrong lorry. Not my fault! I rushed back to the property within 20 minutes and even though the drivers had promised they would wait, they hadn’t. I spoke to many unhelpful and rude members of staff; Argos were not taking any responsibility and were blaming DHL even though my money went to Argos therefore any issues are their responsibility. I have been spoken to like dirt by many staff. A new delivery date was eventually agreed for Thursday 30th Jan and a member of my family waited in for the delivery all day. Turns out that the items we paid for were never loaded onto the delivery vehicle! Again I complained and again no one cared. I stated that the items would have to come on a weekend as I couldn’t take any more time off work and neither could my family. The loss of our earnings were accumulating plus the costs of using a launderette which I had to drive to. At 6.28 the next morning (a Friday and not a weekend) I had a phone call saying the items would be with me in an hour. I asked if I could be moved lower down the list as I wasn’t expecting the items; I was told no and there was zero flexibility. I went into work late to accommodate the delivery despite more loss of earnings. This was yesterday. My items were installed yesterday and the washing machine is leaking. Either it wasn’t fitted properly or it is faulty. Help me!!!”

Helpful Report

Posted 5 years ago

“London Walworth Road Argos workers refused to read delivery numbers from customers mobile devices screen because they are small.”

Helpful Report

Posted 5 years ago

“Awful experience with Argos - terrible customer service from the telephone CS team Reserved an item from a store 20 miles away (item wasn't available anywhere else) Spent over 2 hours & fuel to collect item. Back home, tested item was faulty (potentially a returned item) and should not have been resold. Told Argos they should at least compensate me for the wasted journey, or offer to send a working replacement. They refused and said it "was a personal choice to collect item". It wasn't a personal choice to be sold a defective item! A rude manager by the name of Rebecca refused to show any empathy and consideration for my awful experience. Was told I could hand write a complaint to the Head Office of which I would not receive any correspondence. Very bizarre as there would be no proof that my complaint will ever be dealt with. Argos has a poor dispute service and wont take responsibility for reselling returned & defective items. They hide behind a poor customer service policy which does not take into consideration the effort a consumer goes through to collect an item. They are also unwilling to take complaints via email and wont offer to post out a replacement. Other online sellers are far more receptive and the distance selling regulations in the UK are far better than when physically purchasing from a store. It makes you wonder why the high street is failing us. Argos simply hides behind a dated, inflexible and rigid Customer Service Policy which seems to make the managers think they can be rude to paying customers. Poor form Argos!!”

Helpful Report

Posted 5 years ago

“Shoddy product failed. And then 2 days of calling and emailing later and all the Argos and Vax team have done is waste my time. Strongly recommend going elsewhere to buy anything.”

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Posted 5 years ago

“Totally terrible, can't believe the pure lack of customer service and quite simply unprofessionalism..... Reserved item, made special trip to collect, arrived, paid for, received completely damaged, then told they had no others and they tried to pass this off to me..... then told I would be refunded, but wait....you'll receive your refund in 7 to 10 days! Totally useless and money spent on debit card and no longer available to me. Then advised I could collect from another store, no transfers between stores! At my cost, great! A round trip of 10 miles and further 30 minute time inconvenience! Plus, this would cost me double which they just dont care about.... how unfair and unreasonable is that?! No consideration, no understanding, NO CUSTOMER SERVICE, I really dont think they know the meaning of this!”

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Posted 5 years ago

“Terrible company who steals the people money and then lie about it!”

Helpful Report

Posted 5 years ago

“Argos are thieves! They have stated my large delivery of about £200 had been delivered when it clearly had not! Called their terrible customer service only to be told it’s not their problem?!?! We are now having to take further legal action as they have kept the money and we have received no service or the order at all! Terrible, money hungry company!!”

Helpful Report

Posted 5 years ago

“Never try to return things ever, all you get is a condescending manager in their mid 20s reading from a hymn sheet and saying you cant return any product over minor things. Wont be back, voting with my feet with pleasure had situations like this too many times. No wonder the high street is dying when you have firms like this compared to Amazon etc.”

Helpful Report

Posted 5 years ago

“This is very unexceptional, u made mistake, u overcharge to your customer, don't want to refund, forced them to buy your item issuing Argos card........ 'm very good customer of Argos and always bought items through online. always superb but one incident that makes my attention to write in your wall that i was very disappointed with your staff called Chrissy (what she told me) @Plymouth Transit Way Argos. My reservation no is 992065 and was there to collect my item which was 50% off when i purchase and she charged me full ie 70 pound and when i asked,she replied that i ve to tell her before...my question is.... do your system knows or not when i showed my reservation no? If she knows then why she charged me full price? after i talk with her, she check in her computer with help of colleges and i guess she knows the price is 35 instead of 70 pound then she came and told me that she is going to issue a card n took all my detail (later i found it was for Argos card) and told me she is going to add that rest of money which she had charged me more, which i can't exchange to cash and i must have to purchase item from Argos. This is very unexceptional, u made mistake, u overcharge to your customer, don't want to refund, forced them to buy your item issuing Argos card.... really disappointed... Regards: Mr. Ghale”

Helpful Report

Posted 5 years ago

“Didn’t deliver when said Disgusting”

Helpful Report

Posted 5 years ago

“Tried to register a complaint online after sending an email to a manager with email (name) @argos.co.uk which has been ignored for over a week (not even acknowledged). Used the online chat and messenger features I was left waiting for 30 minutes got passed from pillar to post to eventually to be told that I couldn't complain this way and had to call a premium rate number or write a letter! Blatantly Argos dont want to acknowledge listen to or deal with complaints!”

Helpful Report

Posted 5 years ago

“BUSINESS BUYERS BEWARE Aside from the poor in-store experience, the waiting around, the poor state of repair, Argos REFUSE to provide VAT receipts. This is illegal. They will remove any company details from order confirmations. They have no email address for complaints or customer service. If you want to complain, you do it by letter and they may or may not respond to you. That tells you everything about their customer service. I will never, ever, for business or personal, shop at any Argos store again. Ever.”

Helpful Report

Posted 5 years ago

“I recently bought a full length standing mirror from Argos where I had to do a nearly 60 miles round to trip to collect. This was because the local stores where out of stock of the item. When I tried to assemble the mirror I noticed the holes for the dowels were drilled too large therefore was unable to complete the task. The design of the mirror and workmanship was very poor. I had to re-pack the mirror and I returned it to our local store 5 miles away. I received my money back but that was it. I wrote to Argos asking if I could write a review about the mirror but was told this was only by invitation. Very poor policy and I will not shop with them again.”

Helpful Report

Posted 5 years ago

“Lack of customer service. Been on the phone multiple times trying to resolve an issue. One of the worst company’s to go to for a refund! The daft thing is, their item was faulty so I’m well within my rights. Horrible experience. 30 plus days and issue still not resolved. Horrible experience.”

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Posted 5 years ago

“Promised a delivery date had to wait 2 more weeks don't promise what you can not deliver never a gain will I get delliverys from argos not in shop buy else wherepaul”

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Posted 5 years ago

“They put you on hold and after a minute they hang up and it happened 6 times : O How rude!!!”

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Posted 5 years ago

“Bunch of liars on the phone. Saying they arranged collection which they never did!!!”

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Posted 5 years ago

“For 4 months I was trying to arrange collection of faulty washing machine. When the date was arranged no one turned up without notification. Two days off for no reason. Date rescheduled for a week later but probably no one will turn up again.”

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Posted 5 years ago

“My daughter ordered a phone for home delivery. The courier delivered it at 19.35 friday 10th Jan. I signed for the item as it was fully sealed only for my daughter on opening it found the phone was missing ( all other accessories still boxed) Run to see it I could catch the driver but he'd gone. Phoned Argos immediately to be told an investigation had to be held at the store it was sent out from. NO COMMUNICATION during this time. I have taken legal advice,been to CAB and also reported to consumer advice who in turn will report to trading standards.. Today I phoned Argos ( again) to be told no further action with be taken and the investigation is closed leaving myself and my daughter financially out of pocket for a large amount.. Have sent a letter to head office this afternoon as this matter is not getting dropped. Never with I use Argos for home delivery again.. customer service was a disgrace bar may 2 people”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,023 reviews