Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,023 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,023 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service from purchasing to ringing customer services. Staff need to learn to smile they all look motivated in their work just hang around gossiping laughing and joking.”

Helpful Report

Posted 5 years ago

“I ordered a washing machine from Argos via their fast track pick up in store on Thursday. Got a text at 4pm to go and collect the item. My wife, 2 kids and I were amazed for them to tell me that we could not have the item as their lifts were broken. They have been broken for 2 weeks and still sent out texts to tell customers to come pick up their items knowing they are wasting their time. Since then I have spent about 7 hours of my time over 3 days trying to get my washing machine.”

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Posted 5 years ago

“Shocking service. No wonder Argos had to downsize and merge. Their staff are unhelpful and appear very demotivated, which is a shame as everyone should be able to enjoy their work and be proud of the company they work for.”

Helpful Report

Posted 5 years ago

“Horrendous customer service. I purchased something from their eBay account which broke after a week. Their head office told me I could take it in store to exchange. I carried it in and they were processing it and then they said the email receipt didn’t look right and then said they can’t exchange eBay items (they use the Argos name and logo on eBay) basically saying it’s a different company. I went to complain on their live chat, who again were trying to fob my complaint off saying it should be done through eBay. I’m complaining about their live chat! They made me type out the situation twice to then say they cannot do anything to resolve the complaint of me travelling for two hours for no reason. They transferred my chat to a different team who took a while to read through everything that had been said only to tell me it was the wrong team. He transferred me again. I got put through to an agent called Lauren who immediately disconnected. I reconnected to her and she disconnected again. Then someone else took a while to read through all the chat to tell me I had the wrong team again. Transferred once more where I asked for a manager at which point they ended the chat so I would have to type it out again. They’re basically frauds who distance themselves from their own company on eBay. This took 4 hours of my weekend”

Helpful Report

Posted 5 years ago

“I gave 1 Star cz Zero wasn't an option. i Ordered a phone with delivery, extimated delivery on the 23 rd December(this is what the first text i received said), i cancelled today, 11 January, as this phone never arrived. The supplier (UK MAIL) lost it or one of the employer stole it and no one never get back to me giving an update. if i still track the parcel the extimated delivery now is the 31st December 2019. 12 days ago.... i had to call every time to get un update and every time the answer was "the supplier will be in touch with you in 24h", never heard back from there, never get back from ARGOS too. I just received a call on the 2nd January telling me that it will be sorted in few days and anyway they will call me back to confirm, DISAPPEARED! No one was taking care of this issue.They open an investigation but in the meantime they didn't send another phone to me or update me, nothing! Really poor service. don't use the delivery service.”

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Posted 5 years ago

Helpful Report

Posted 5 years ago

“DO NOT ORDER FURNITURE I ordered a wardrobe which came with missing parts, I rang to be told the parts would be with me in 4 weeks so put the wardrobe up pending the parts. Then told the part wasn’t coming and they weren’t able to provide it and to take the wardrobe down and I could return it, they won’t collect the item built even though I only did this on the promise of the parts been received. Still in the process of been resolved with incredibly bad service.”

Helpful Report

Posted 5 years ago

“Petface Big Boy Cat Scratcher Poor quality. Dangerous for cats My kitten who is about the weight of a bar of chocolate, climbed to the top, which collapsed in exposing tacks and staples. Good job I was there or we would have been facing vet bills. (Argos would not publish this review as it did not meet their guidelines...ie: no one would ever buy the product if they did)”

Helpful Report

Posted 5 years ago

“Argos have no customer service Argos have no customer service. Be careful if spending money with argos,they do not care to help replace a faulty item. They want us to either travel 40 minutes away and pay parking or to wait for stock to arrive back in store to exchange a faulty item. Leaving my daughter broken hearted that she has a xmas present she cannot use. They are refusing to transfer from another store as it isnt in our local area but expect us to travel out of town to exchange an item that we had already spend £160 on in the first place”

Helpful Report

Posted 5 years ago

“Early morning first week of the new year very insulting customer service at Balham Argos.”

Helpful Report

Posted 5 years ago

“As explained in my earlier review, I will update whether the cooker will be delivered. Guess what, I received a phone call 10 mins before 7, stating they cant deliver. Infact, they offered to drop the cooker off tomorrow but will not instal and will not be able to take my old cooker. We've paid for all of this. I cant believe its been a month since we ordered the cooker 3 days of waisted time and wage loss. It has been extremely frustrating. We literally feel at a loss. Argos claim to doing something but clearly no seems to be able to take action or help us out. I feel like I've been robbed.”

Helpful Report

Posted 5 years ago

“Dear! Today at 19:50 in Argos ( OMNI ) Dublin Ireland u buy Philips OneBlade 918/9290 and after 30 min come back to change for expensive Panasonic, reason this is not product wat i want and wat i explain to staff. Because product is bean open but not use, its not possible because i can't go, shave my self and come back in 30 min:) Staff call manager (Liam), and he tell me that he see its not ben use, but he can't take for replacement because its open?! Than when i want explain wat is happen, same manager start be a rude and accuse me front of my 13 years old daughter that I'm i aggressive, and i threatening he's staff, abuse etc.. And that's a notron lie.. What is very stressful on my daughter and me, and than finally he call a security on my and my 13 years daughter... After that reaction i start call hem with bad words, only because i be a in provocate and try defend my daughter from that crazy situation! Only wat i want is change that one for another one, that is it... Now i gonna be a force to take legal actions against same ARGOS company, my daughter still crying, still not sleep, because she think that GARDA is gonna arest uss, and she is upset and in morning i must bring hear at doctor because of this! I don't want regular explanation from manager staff, because staff is gonna say wat hem want, i want you investigated this problem, remote a camera system and i want to Manager Liam apologize in person to me and my daughter. Sorry on bad news, because people like Liam your company come on bad reputation! With respect Pero”

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Posted 5 years ago

“I cannot believe I had another waisted day waiting around for a cooker to be delivered. The first one was due to be delivered on the 16th nov and was told the cooker was damaged and will need to organise another date. I had to wait until 2nd January. I've waited all day again, no phone call, no cooker. I'm now waiting for tomorrow. Let's see what happens. Will update. Lost income for two days Appalling. Argos used to be good but they have lost sense of customer skills.”

Helpful Report

Posted 5 years ago

“Ordered a freezer which was due to be delivered between 9.30 and 11.30,so took all the frozen goods out of the old one and cleared it out of ice (for removal) as instructed by 9.30...come 12 o'clock not even the phone call to say that they were an hour away as promised. Eventually managed to contact Argos who seemed less than interested. Finally at 12.30 the delivery driver rang to say that they were 30 mins. away..only,I suspect,because I'd been in contact with Argos Office. Wouldn't have cared if they were late if it wasn't for the fact that it was a freezer so there was a reasonable chance that I expected the delivery time to be honoured due to food defrosting. Even if someone had rung to say that they were running late...fair enough,but to just leave people in the dark or battling for an answer from their "enquiries" dept. is unacceptable.”

Helpful Report

Posted 5 years ago

“Bought some wireless headphones in store. They stopped working in less than 2 weeks. The specific product had no online support on their website. So I spoke to their customer service, providing lots of information around the circumstances of the purchase but making it clear I didn't have a receipt. They wouldn't help me unless they could categorically prove I'd purchased the item from them. Which, if they'd shown any interest in what the product was, they'd have been able to verify easily. So, for all the time I spend defending brick and mortar retailers (even ones like this who are attempting to monopolise what's left of the post Amazon market) they still end up leaving a bitter taste. When a product is faulty, you go out of your way to help. Never again - my Argos card now torn up in favour of AO.com or similar.”

Helpful Report

Posted 5 years ago

“Why is it that my local Argos store has no disabled accessibility policy? All I wanted was for my Mam who is in a wheelchair to be able to see the catalogue but not only was it impossible for her to do so because of the height of the counters but the manager told me in no uncertain and very loud terms why it was not her job to ensure this. All that was needed was a paper copy of the catalogue to rest on my Mam's knee but it seems in this digital age that was a no no and again the Manager told me loud and clear in front of the entire store why it was never going to happen! Absolutely appaling customer service”

Helpful Report

Posted 5 years ago

“Drove to a store 5 miles away to collect an item I'd reserved and been told was ready to collect, only to be told they'd made a mistake. This was made worse by spending an hour on the Argos Live Chat with a 'helper' who offered me nothing except a standard apaology and a hostile attitude.”

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Posted 5 years ago

“Only used Argos because I wanted the item next day, only found out later the item is not in stock and would have to wait about 7days. Too late to cancel it I could have brought the item online for a few pounds less and had it delivered to my door, but i didn't want to wait. Why people use Argos beats me!”

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Posted 5 years ago

“Poor delivery service. I received an email notifying me of my delivery slot which was from 10:00-13:00. I waited the whole day to accept my delivery. I received an email at 17:30 stating they were unable to deliver my parcel and will rearrange my delivery. They did not provide no explanation as to why they were unable to deliver my parcel and did not message me till almost 5 hours AFTER my delivery slot!”

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Posted 5 years ago

“Poor delivery service, they class 1 hour notice as 10 minutes notice or anything upto an hour, I already waited a month for delivery, now a need to wait another week and waste another day because they drive didn't have the curtousy to wait, he didn't even knock on the door, just waited for a phone reply. Really poor customer service, they have no value for customer satisfaction and time. Argos standards have gone down, they might as well Brexit.”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,023 reviews