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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Argos as a retail shop not bad. Refused to pay out payment protection insurance after clearly mis-selling. Reason for rejection simply because this organisation was not regulated until January 2005. Had a loan in 2004 paperwork clearly shows mis-selling. Will never step foot in an Argos store again. Strongly suggest no customer should touch any financial product from this company.
Helpful Report
Posted 5 years ago
When the charger of my phone went wrong after 5 months Argos were useless and didn't resolve the problem. You never know how good a company is until something goes wrong and then its too late.
Helpful Report
Posted 5 years ago
I have been trying to buy the Cookworks meat slicer but unfortunately due to Christmas it hasn’t been in stock for a while, so whilst I was shopping at the Fareham branch yesterday I enquired as to when it would be in stock again and the girl told me there was one in Crawley so I decided to reserve it and drive to collect. I got up early as it’s approx 65 miles away and drove to collect it. On my return I unpacked it to use it and found that firstly the box was hand taped which told me it had already been opened and when I took it out of the box it had pieces of meat and meat residue all over it, I felt and still feel absolutely disgusted. It could have poisoned myself and my family. I looked online for a complaints number only to find there isn’t one or email address. I called one of the numbers online and the guy thought it quite amusing and tried to connect me to my local store which I never got through to as the line dropped so I drove to local store and all the manager was worried about was how much fuel I’d used incase they refunded too much not the fact that the item had been used to cut raw meat, returned and sold on to me at full price. This could have made somebody seriously ill or worse and now I can’t talk to anybody to get satisfaction, I have to write a physical letter and then maybe I might get a reply. Think the best thing to do is go to the papers, someone should be held accountable for this. Disgusting attitude.
Helpful Report
Posted 5 years ago
My husband purchased what he thought was a new laptop for me for Xmas, (we are not tech savvy) and as a result he purchased a Chromebook. We took it back to the store, we were not looking for a refund, we were looking to upgrade to a Windows 10 laptop. Store refused on the basis that the seal on the box had been broken, despite the refund/exchange policy on the reverse of the receipt. Will never use Argos again
Helpful Report
Posted 5 years ago
Poor delivery communication . Failed to arrive on first nominated day, we were then told the item would be delivered two days later between 7-11 am. Nothing arrived by 1. 30pm so I rang and Was told they weren't going to deliver my item that day as it had been returned and re sold, and was now out of stock! Very poor service and time and money wasted.
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Posted 5 years ago
Local store tried to sell faulty returned goods as new. It had a Argos seal on box join. Upon getting it home found instructions were missing and the device did not work and after ages on the phone with product support, they said the item was faulty so it would not connect.
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Posted 5 years ago
Tried to buy a cooker, paid for it to then be told it was permanently unavailable. Refused a refund and told to just use it as credit to randomly buy something else. Ended up having to borrow money so we could buy a more expensive cooker, so our money was not just wasted. Cooker was delivered missing a part so can not be installed. After 6 calls and 2 emails a part was sent. Part was ordered on 11th Dec, arrived 24th Dec. Was the wrong part. No surprise again from Argos. So xmas ruined, sandwich or microwave meal for the family at xmas.
Helpful Report
Posted 5 years ago
Just had a Candy dishwasher delivered… Just had a Candy dishwasher delivered for Christmas, unpacked it to find the bottom smashed in! Argos unhelpful and want to collect 28th December despite the drivers being 6 miles away! Child like staff on the phone, awful company, don't buy white goods from Argos as they are a poor company with shocking delivery drivers and poor customer services.
Helpful Report
Posted 5 years ago
I needed a product replacement for a faulty foot stool that’s wooden leg has become loose. A collection and delivery was arranged for 20/12/19 since argos couldn’t replace the leg alone. I received 3 consecutive phone calls from an Argos delivery driver asking for directions on how to find my road. He told me he was in the area but could not find “the road”. When I called him he said he was “nearly three”. Nearly there turned into 10 mins. If he was where he said he was it would’ve taken him 2 mins. When I tried calling him again he didn’t answer his phone. He never showed up. Understandably, I was livid. He’d lied to me and didn’t have the courtesy to apologise for his own stupidity and incompetence. I called customer service and explained the situation, but was told that my order was still out for delivery despite the stupid delivery driver going awol. I tried to reschedule another date but was told to call the next day. I did and was told no dates were available and Argos would give me a call once dates were available. But I know they’re fobbing me off because I made a formal complaint. They even tried to say there was nothing they could do for me because it exceeded 30 days. I can’t go in store to sort it out because I am sick and disabled. Having to deal with these robots in customer service has caused me emotional distress to the point where I haven’t eaten since yesterday. I will never shop from here again. There are better, more reliable stores with products that actually are in stock and they don’t try to sell you torn boxes and used rejected products either.
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Posted 5 years ago
The after sales service is a joke. I am currently in legal battles with Argos due to a faulty washer dryer that they refuse to take responsibility for which had faulty dangerous wiring in and could have caught a light. They refused me a letter of deadlock. They lied twice about speaking to the repair company “domestic repairs ltd” and blaming myself for the installation. To this day they refuse to reimburse me or compensate me for the machine, my high abnormal energy bill caused by its use or even my repair bill or correspondence. To all head office staff and “customer service” staff at Argos I wish you good luck with the legal battle, you are going to need it.
Helpful Report
Posted 5 years ago
The after sales service is a joke. I am currently in legal battles with Argos due to a faulty washer dryer that they refuse to take responsibility for which had faulty dangerous wiring in and could have caught a light. They refused me a letter of deadlock. They lied twice about speaking to the repair company “domestic repairs ltd” and blaming myself for the installation. To this day they refuse to reimburse me or compensate me for the machine, my high abnormal energy bill caused by its use or even my repair bill or correspondence. To all head office staff and “customer service” staff at Argos I wish you good luck with the legal battle, you are going to need it.
Helpful Report
Posted 5 years ago
Customer service . Waited for about 10 minutes staff are rude and some of them don’t know what they are doing. They talk a lot about their personal stuff. Don’t care whether the customers are waiting for their product.
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Posted 5 years ago
Appalling customer service. Don’t buy anything for your kids for Christmas as it won’t arrive and they won’t care. I can’t see this company carrying on long term
Helpful Report
Posted 5 years ago
argos customer services disgraceful will not purchase anything from them ever again reported them to to trading standards
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Posted 5 years ago
Purchased a fridge freezer on 29th november 2019, scheduled delivery for 16th December 2019, it never turned up. Spoke to someone on the live argos chat who basically told me she couldnt get hold of DHL so for me to do it myself and she ended the chat rather abruptly. I then phoned argos who also said the same, I asked for someone to phone me when they could find out what was happening and they said I'd have to phone them again the next day or phone dhl myself. My argument is if I've paid argos for an item surely it's there place to find it, not mine, they obviously think differently. Very dissapointed.
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Posted 5 years ago
Faulty Christmas tree delivered, followed by a replacement of another faulty tree. Requested a refund and over two weeks later I am still waiting after receiving an email saying £0 had been refunded I queried this and was told to wait 5 days to see if the refund came through. It didn't and when I chased I received the same response. Now they say the refund has been issued and to contact the card supplier but so far have provided me with no evidence of the refund being issued to enable me to query this with the card company. I have shopped with Argos numerous times over the years and have spend hundreds if not thousands of pounds with them but never again.
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Posted 5 years ago
I rang up Argos today to follow up an order we made and when it would be delivered. I was just explaining the details to him and unexpectedly he appeared to divert me to DHL!! I don't know if this was a mistake but either way I found this extremely rude and when I rung up to complain, the staff weren't very helpful claiming they could track who I spoke to. But after this experience I'm not sure if I'm going to order again from here!
Helpful Report
Posted 5 years ago
I rang up Argos today to follow up an order we made and when it would be delivered. I was just explaining the details to him and unexpectedly he appeared to divert me to DHL!! I don't know if this was a mistake but either way I found this extremely rude and when I rung up to complain, the staff weren't very helpful claiming they could track who I spoke to. But after this experience I'm not sure if I'm going to order again from here!
Helpful Report
Posted 5 years ago
I purchased a Ten Pound soft toy online to be collected in Britania Way Clydebank. I used my Argos card to pay for the purchase. I arrived at store with my text order and pin only to be told I couldn't pick up my purchase as I didn't have my Argos card but had my full account number on my phone and id. The store manager refused point blank to give me the toy. I returned home and canceled my order via phone as I was so angry. The refund was applied. As I was near the Drumchapel store 2 days later I ordered paid for another toy. I arrived inshore with my card ready and was not asked for it as I had already paid for my goods. The jumped up manager from Britania way Clydebank wanting to make himself feel important not only is an embarrassment to himself and his employer. He obviously was incapable of making an executive decision based on a £10 sale.
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Posted 5 years ago
Terrible on line service. Awful. I ordered from argos and each time transaction failed despite there being sufficant funds in my bank. This also happen with argo a month earlier. My money has been taken off me and I have to wait 5 days to have it refunded before I can reorder. Its Christmas, I cannot afford to wait!!!! Argos management team are not accepting responsibility for anything. Terrible, I will not shop there again!!!!
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Posted 5 years ago
Argos is rated 2.7 based on 4,023 reviews