Login
Start Free Trial Are you a business? Click Here

Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Argos Reviews
Visit Website

Email:

info@argos.co.uk

Write Your review

Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
20th April 2020. I ordered an item on line on the 23rd March 2020 and am still awaiting delivery. The delivery tracking system informs me that the item was delivered yesterday. I was at home the whole day yesterday and there was no delivery and just to make sure I reviewed my CCTV footage in case I had missed the Delivery and did not see any delivery to my address, just to make sure I contacted my neighbors and asked them to check their CCTV and check if they picked up any delivers in our Close, they have all replied in the negative. I have tried to contact their customer help line about a dozen times by phone and have been put on hold for ages (at the moment 25 min. and still waiting) One of the most annoying things about waiting in the Que is the music that they play which is so annoying (I feel that this is done on purpose so that you want to hang up) Time waiting now 35+min. This is definitely the last time that I will be ordering from Argos
Helpful Report
Posted 5 years ago
I ordered 4 items for home delivery on the 3rd of April. I had an email saying the items would be delivered on tuesday the 7th April. Up to now Argos have not contacted me regarding my items. I do not know where they are or if they will ever be delivered. I lost out on alot of money that was crucial to my family at a time like this! I will be taking this further.
Helpful Report
Posted 5 years ago
Item did not delivered on time still waiting. No contact with Argos let messages on massager but no one bothered to reply or read them. Other contacts not possible waiting for hour where was 28 minutes wait on live chat no respond. No tracking information, never will bother with them again. Better use amazon agen as they never put me down.
Helpful Report
Posted 5 years ago
Telephone help line non existant,, 9 calls now, more than two and half hours in total,, for faulty hoover, wont order anything else from them,,
Helpful Report
Posted 5 years ago
I ordered Jbl headphones from Argos , and they wouldn’t work . They didn’t turn on or anything. I tried going to a Sainsbury’s collection point , calling them or using the live chat in their official page, just to get the product replaced, but everything was useless. I certainly wouldn’t recommend placing an order with them at this time or ever for that matter !! Very disappointed
Helpful Report
Posted 5 years ago
Order missing a part, chime, I would like to return the item, but it is not possible at the moment, waste of £122i I lot of money for me. Staff at Argos Sainsbury’s , Didcot very unhelpful, was not allowed to check that all items were in the box. I will never use nor recommend Argos, will be making official complaint. Avoid.
Helpful Report
Posted 5 years ago
been waiting for a delivery that is over 36 hours late, tracking shows we are 53 rd in the delivery queue, been like that for over 40 hours, tried online chat, messenger , twitter and phone, all day long,this company should not be trading if it can't deliver
Helpful Report
Posted 5 years ago
Order not at Sainsburys and no idea when it might turn up. Cant get any help from chat line or phone numbers. Very unhappy with lack of contact. Not even a text to explain what's happened.
Helpful Report
Posted 5 years ago
Was told to resubmit due to the below but I will comment on each comment... Steve, We encourage you to resubmit your review on Chad Valley Slide and Hide Multiplay keeping it informative, product specific and not Personal information: protect your identity Did not provide Prices, offers or links: which are subject to change Did not provide Mentions of other companies or websites Did not provide Other inappropriate or unhelpful content Did not provide or unless they think my genuine experience is inappropriate or unhelpful content Nightmare order As mentioned worst order ever placed..... 1) lots of items missing was told cannot return due to current situation 2) packed all items away and noticed 1 of 2 boxes did ask customers service before if there was another box... was told dont know. 3) second box arrived and still items missing. 4) no rope for swing, seats! and four poles There is more but just gave up.. I'm now £150 down with a 2 year old with nothing and will have to wait until argos opens!!!!! A Not happy Steve
Helpful Report
Posted 5 years ago
Never use them again !
Helpful Report
Posted 5 years ago
Ordered a watch on 30.03.20 for my husband’s birthday. Delivery was due 05.04.20 but didn’t and still hasn’t arrived! I have received no communication at all from Argos, have tried every which way to contact them unsuccessfully, but think I’ve spent a fortune on phone calls, holding for 45-60 mins, several times, then just getting cut off! I understand things are difficult with the current situation, but what does it takes to communicate with customers, to keep them updated. Very poor service. Just left in limbo, have spent the money, but still no present for my husband!! Not happy at all!
Helpful Report
Posted 5 years ago
I've 2 faulty items, no one is bothered to replace. Faulty cooker with gas leaking (your fault selling it like that!) I have to install it? Seriously? What the heck! The situation atm is hard, people disable, not working and you let them down? Your customer service stinks! I'm pregnant with a child. By law the situation is urgent and you need to fix it as I'm still under warranty and classed as a dangerous item. Not only I will (maybe) receive it on Friday, but I need to install it? Seriously?
Helpful Report
Posted 5 years ago
Delivery due 2 days ago. Tracking must be stuck as it says it’s on delivery 1 of 5 but has stated this for the last 2 days. Can’t get through by phone have tried repeatedly and held on for 20 minutes at a time with that awful music. Live chat doesn’t work even at 8 am there’s no chance of getting through. Don’t know what to do now. Would never use again.
Helpful Report
Posted 5 years ago
You are sending my delivery to the wrong address and nobody will respond to me trying to sort it out, customer service is non existent. I keep getting spammed from your live chat helpers, nobody will pick up the phone or answer an email. I have just spent £93 on a freebie for some random person to receive on the other side of the country. I know times are rushed but come on!!! Stop taking orders if you can't handle them in a professional manner.
Helpful Report
Posted 5 years ago
Appalling Ordered bedding online. Monday 13 April. One item was the following - Argos Home Supersoft Mattress Topper - Double225/5310 - when this eventually turned up with four other items, I noticed after the driver had left, that the plastic bag was torn, and the mattress topper filthy. Impossible getting through to Argos by phone or email. And, the double mattress topper is more like a single. It is thin as a pin, really cheap and tacky quality. Refunds look impossible to come by. So I have washed the item in the washing machine. Never again would I purchase anything from Argos or recommend them to anyone. Their customer service is non existent. It’s appalling. Feel sorry for the delivery drivers. And I waited five hours for the delivery with no email or text from Argos advising me of when they were going to show up. Have spent around 60 mins trying to get through. No stars. Order number 1566589513
Helpful Report
Posted 5 years ago
Ordered two items- one arrived by door (delivery driver didn’t bother to knock) but one item is missing. Been on hold for 40 minutes so far. If you can’t keep to delivery time scales due to the pandemic then don’t bother accepting orders. It’s not fair on customers and is a complete waste of time. An absolute joke.
Helpful Report
Posted 5 years ago
I am really disappointed with Argos staff in Argos Hedon Sainsbury who was very obstructive and aggressive, I went twice to collect my order and I couldn't because first time I lost my Argos card which I used to make the order, I contacted Argos card and they advised to order new card and wait till it comes and use it to collect my order, I followed their advice and went after receiving my new card but the staff there was very obstructive and said I still can't collect my order as this isn't the same card, I explained what happened and that was Argos card customer service advice, and the new card is for the same Argos account. Being a doctor in NHS in the current crisis I really don't have the time or the effort to argue and struggle that much just to collect my order, that was really frustrating to push me to cancel the order which I waited for 2 weeks just to collect.
Helpful Report
Posted 5 years ago
Very disappointed drivers are rude they made a 6 month pregnant woman move a sofa and worst of all blocked stairs to bathroom rang up and not very helpful they just said not are problem and put the phone down will never use again
Helpful Report
Posted 5 years ago
Ordered some items, the first delivery attempt failed, and we never received a redelivery. Tried to get thru to customer service by live chat or phone but never succeeded. The order detail page always shows that there are 29 deliveries before ours. Not sure if we could get a refund cuz we don’t expect it to arrive anyway.
Helpful Report
Posted 5 years ago
Disappointed
Helpful Report
Posted 5 years ago
Argos is rated 2.7 based on 4,023 reviews