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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Delivered damaged good and can't speak to anyone to get it sorted. I'm waiting now for nearly an hour and this is my third day trying to get through. Why don't they say they are not answering in stead of 'your call is held in a queue. We do value your custom and you will put through to our next available agent.............' Really fed up with this.
Helpful Report
Posted 5 years ago
Ordered on 9th apr for delivery on 15th not arrived says its in dispatch. Not happy
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Posted 5 years ago
Item missing from order no way of contacting to tell them disgusting service would never use them again huge cooperation and cant even be arsed to pick up the phone
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Posted 5 years ago
Ordered on the 17th and was supposed to come on the 19th between 7 and 11pm. It is now the 23rd and has still not arrived. When I track my order it says the driver is delivering it? But it's still not here?
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Posted 5 years ago
Ordered an iPhone £629... payment taken but didn’t get an order number as the website is useless. Colleague in the store said he had the same issue a few days ago. Just order again and you’ll get a refund for the first amount. Reordered as he suggested, same happened now over £1200 in Argos’s back pocket. No phone, can’t speak to anyone, can’t do anything in the stores. Shouldn’t be in business
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Posted 5 years ago
Bad Bad Bad! Please stay away from Argos.
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Posted 5 years ago
I paid for an item over 13 days ago, the order is still showing as processing, they have no email option, I have tried to call them and online chat and facebook messenger, they are not responding to any communications. I have no way to get my money back.
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Posted 5 years ago
no way of getting them to pick up phone for anything . the live chat will not work says busy and cuts out so you spend good cash on products that are a danger and no way of letting them know as they have no communications the site just says wait for the stores to open . meanwhile i may die before that happens and you have my cash so your happy Argos . DO NOT USE IF YOU WANT TO HAVE ANY-KIND OF CUSTOMER SERVICE. no live chat no phone connection to call centers bad unsafe products and delivery guys that do not keep to the 6 foot rule and have no mask of hand sanitize . not safe lost money and have a unsafe product i can use . thank you Argos you in no way value your customers .
Helpful Report
Posted 5 years ago
This crowd of cowboys will take your money, and send you a text to call them for delivery. On hold for over 1 hour now. I would cancel if I could get through, but this service is appalling. Why take our money if you can’t deliver. This is illegal in my view. Answer the bloody phones at least.
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Posted 5 years ago
Can't reach Argos to arrange delivery
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Posted 5 years ago
please stop blocking all my reviews and REPLY ON WHAT YOUR NOT HAPPY WITH THERE IS ONLY FIVE ITEMS. 1) lots of items missing (TRUE STATEMENT) 2) packed all items away and noticed 1 of 2 boxes did ask customers service before if there was another box... was told dont know. (TRUE STATEMENT) 3) second box arrived and still items missing. (TRUE STATEMENT) 4) no rope for swing, seats! and four poles There is more but just gave up.. (TRUE STATEMENT) A Not happy (TRUE STATEMENT)
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Posted 5 years ago
Ordered a bbq 7 nuts were missing rang up customer services they said they dont have the parts in stock. They then said call back in 3 days might have it in stock or wait until civid19 is over and they can sort it. I suggested that I swap it for another said they couldn't do that also suggested they take the parts out of another box they said they couldn't do that either. So stuck with a product that cant be made. Not happy!
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Posted 5 years ago
Never ever ordering from Argos home again!!!! Ordered a headboard and got a text that my delivery was booked and to ring to sort out my delivery.... I have been on the phone for OVER AN HOUR!!! This is redicilous...I get everything with Covid19 and I totally understand delays but the lack of customer service I recieved has been APPAULING ... never again ordering off this website. It’s been nearly a month now since I ordered the headboard
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Posted 5 years ago
They we’re supposed to deliver on 14th April 2020. I’m still waiting. I can’t get through by phone or chat, Twitter or Facebook. No delivery update from Argos or even an acknowledgement that there’s a problem. Oh and of course they’ve got my money. Such bad service I can’t believe they are busy as soon as they open the lines at 0800 but then again they probably are dealing with lots of complaints. I only want an update and an apology fir not advising me that they can’t or won’t be delivering.
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Posted 5 years ago
Such bad customer service,ordered something last friday 17/03, taken 2 payments but no order confirmed, cant get in touch with customer services 1 hrs wait then cut off, over 10 times of trying now, would be zero star if I could
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Posted 5 years ago
Order was due today and received nothing although my online account is saying its been delivered. Well no it hasn't so why put that it has?? An hour and 10 minutes of holding to customer services. Sorry we can't help at this time no one is answering the phone in the warehouse!!please ring back at 8.30 am absolout c@@k wombles. Just an email saying we can't deliver untill such and such would suffice. But nope just update the system to delivered and make me chase you to make sure you haven't left it at someone else's address etc.
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Posted 5 years ago
I ordered a headboard online and paid in full including delivery. I got text to say my order is ready and to call them to arrange delivery. I have been trying to get through for the last 7 days but am left on hold for up to 50 minutes each time. This service is appalling. I will not order from them again. I have emailed them several times but no reply. Live chat not working either
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Posted 5 years ago
put a order in at argos for home delivery Saturday 18th April. they was suppose to deliver 20th April between 7pm and 11pm waited up nothing arrived been trying to get in touch with no avail. so argos were is my order. 53 pound you have taken out of my account. if you not got enough drivers at this awful time then close your online orders down. you are a disgrace to take people's money and not deliver the items.
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Posted 5 years ago
I ordered an item on the 4th April for home delivery on the 8th. It still says sit tight were processing your order. I cant cancel it as there is no way to do that AT ALL, I cant get in touch with anyone at argos. The worst part of this is its for a thermometer as I needed to track my temperature because I had Covid-19...... 2 weeks later and NOTHING!!!!! not even a courtesy email to apologise for a late delivery. Luckily I'm on the mend but I no longer need the thermometer and did I mention I CANT CANCEL MY ORDER!!!!! never using argos ever again, dreadful!
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Posted 5 years ago
I tried to order a bike online, u took money and didn’t order the item, I spent over an hour on hold to speak to someone and they said there was no order so I will need to pay again or wait 5 days for my money back, I want this resolved now!
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Posted 5 years ago
Argos is rated 2.7 based on 4,023 reviews