Login
Start Free Trial Are you a business? Click Here

Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Argos Reviews
Visit Website

Email:

info@argos.co.uk

Write Your review

Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Your not listening i know the situation is difficult but other companies are better customer service than you waiting for reps on your line is impossible and instore staff very rude..Time will come soon when things are better and you will be remembered coin it in now while you can people dont use them we used to be bast customer
Helpful Report
Posted 5 years ago
Ordered an item which was supposed to be delivered by 5th April. Absolutely no communication at all. Live chat always busy. When I do get through tells me to wait 30mins.Worst customer service I've come across
Helpful Report
Posted 5 years ago
Terrible system, Doesnt take payments, Live chat isn't consistent across the website so if you are trying to troubleshoot it will kick you from the queue, if you can even get in the queue in the first place. I work in fintech and a company of this size having such poor web design and execution/ terrible customer service access is just inexplicable.
Helpful Report
Posted 5 years ago
Worst experience i had with Argos when i bought a Detail Sander, i went to Argos collection point in Hendon Sainsburys and collected the item and after a couple of hours got home and when i opened the box guess what? The sander looked like it had been used for months!!Full of white dust! So i went back to the same collection point straight away and the store manager told there is nothing they can do because of the situation with COVID-19 and that the returns department is closed, BUT they did sell me a used product!! The only thing the manager said is that i should come back with the product when they re-open the returns, although i came back the same day!Avoid ARGOS!!!
Helpful Report
Posted 5 years ago
Just had a 439.00 pound mattress delivers 25 mins ago it. On opening it looks like it has been through a builders yard! Website waste of space, along with telephone line both unavailable! We are not accepting returns or giving replacements at this time! Until our stores reopen It was delivered by you,you worthless incompetent idiots! What the hell am I supposed to do with a mattress I cannot use or store for the foreseeable future! Had I known this before I ordered from you I wouldn't have! Now I will say after stopping shopping with Argos for many months because of their p... Poor customer service I thought maybe you've changed! SILLY OLD GULLIBLE ME! Shocking company! Prospective customers beware! They may we'll try to rip you of too. I am about to report this to every review and social website available to me! War it is then! W
Helpful Report
Posted 5 years ago
Well same as everyone on here and on twitter Facebook endless complaint took my money but crashed before confirming check bank £150 pending to Argos am fuming never ever use online Argos just wish I'd check reviews etc first ! Now praying it's refunded into my bank the chat line phone number is a joke not a very funny one at that !
Helpful Report
Posted 5 years ago
Argos took money for an order. Did not take the order but money gone from my account. Live chat not available. Been on hold for 40 minutes and no answer
Helpful Report
Posted 5 years ago
ABSOLUTE GARBAGE WEBSITE. DO NOT USE DEBIT/CREDIT CARDS WITH ARGOS. Three times I've made individual purchases over several months, only for their website to take my money and not accept the order! MONEY I THEN HAVE TO WAIT AT LEAST 7 DAYS BEFORE IT AUTOMATICALLY CHARGES BACK INTO MY ACCOUNT. DO NOT USE DEBIT/CREDIT CARDS WITH ARGOS.
Helpful Report
Posted 5 years ago
I ordered a play house for my grand daughter to be picked up from store. When it was opened the plastic bolts and nuts were missing. It cannot be returned until after the pandemic so Argos has my money and I have a large package containing a play house which cannot be built. Argos as usual have supplied goods which are not fit for purpose. They say they don't have any parts. No wonder I buy very little from Argos as this isn't the first time I've wasted money on goods which have p[arts missing.
Helpful Report
Posted 5 years ago
Absolutely a waste of time, web site down phones never answered spent £190 on dishwasher, the only thing prompt was the delivery instructions. The machine when opened looked like it had been in the ring with Tyson Fury and when you attempt to contact them nothing at all. The help pages tell you it cannot be returned until the covid-19 problem is over which I can understand but I cannot even get a replacement sent so I have a smashed up brand new dishwasher taking up room and no dishwasher to use and also £190 out of pocket, as far as i'm concerned Argos will never get my custom again whether I get a refund is another matter.
Helpful Report
Posted 5 years ago
Hello, Place an order online to deliver, the website crashed during payment, took money out of my bank account, I received no email confirmation, no order number and no purchase on my Argos account then the website booted me off but my money is still gone from my bank account. Spent hours waiting on phone lines, no answer on live chat. Seen various forums that other customers are in the same boat. I’m in limbo and just want to know what’s going on please?
Helpful Report
Posted 5 years ago
My order was never delivered but I was charged for it. Customer service asked me to seek for a independent legal advice!!!! What a joke!
Helpful Report
Posted 5 years ago
Absolute Garbage. Do not deliver goods paid for and impossible to contact.
Helpful Report
Posted 5 years ago
I order a pack of 3 side panels for my Gazebo. Order no 1536433331. My order arrived in good time but the pack only contained two side panels, one with a window and one plain. There should be two plain sides. The quality and colour are perfect but it looks ridiculous with one side missing. I have tried phone, live chat and email so many times I have lost count and patience. Will I really have to wait until Argos is open again to get this sorted????
Helpful Report
Posted 5 years ago
Ordered some garden shelves that were “in stock” waited a week for them to be delivered.they never came and only after I waited 45 minutes on the phone was told the order had been cancelled . Never shop there useless
Helpful Report
Posted 5 years ago
Received a printer that does not work, can't get it collected or take it back until they open, could be months away and in the meantime they have my money. Can't get them on the phone or live chat, no email address. I have now had to get a printer from elsewhere and pay again. My business has been paused because of Covid-19 so I have no income but I have to send quotes for next year so need a printer. This is very wrong, if they can take money and deliver, they should be able to collect and refund, otherwise STOP OPERATING!
Helpful Report
Posted 5 years ago
DO NOT ORDER ANYTHING ONLINE FOR DELIVERY FROM ARGOS - IT WILL NOT ARRIVE BUT THEY WILL TAKE YOUR MONEY!!!!!!!! Unable to get through to them via phone or live chat to ask for a refund. No update sent by email to advise of any problems. I understand this is a difficult time but why accept orders and payments if cannot fulfil them. ARGOS IS A SHAMBLES
Helpful Report
Posted 5 years ago
I ordered online for click and collect but haven’t received confirmation email money already paid. In case want to return how to return without original email. Worst service ever came across. Can’t chat, or call them this firm only interested in your money. If you want peace of mind don’t buy from Argos
Helpful Report
Posted 5 years ago
Delivered a faulty product.Cannot get anyone to answer the phone,been waiting for nearly 2 hours now!! Will never buy from Argos again,and will close my account with them.Instead of laying off staff,get them to answer the bloody phone!!!!
Helpful Report
Posted 5 years ago
Same as all the other comments. Money has been taken!! I ordered on 11/04 for delivery 15/04 Nothing has arrived apart from my credit card statement!! Can’t get through via phone or live chat. Thank goodness they’ve taken away that awful music whilst we hang on for hours for no one to answer. I would have given no stars but I can’t post a comment!!!!
Helpful Report
Posted 5 years ago
Argos is rated 2.7 based on 4,023 reviews