Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,050 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,050 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order didn't go through, so I got no email, no confirmation, no receipt, nothing. But I was charged and after a week received the goods, which I though I wound't get, so I ordered again. Paid twice and can't get refund for the spare one, disgraceful. I hope Amazon eat Argos alive now we will be more likely to shop online. It will be nice to see such bad business closing its doors.”

Helpful Report

Posted 5 years ago

“04/05/20---- I ordered an under-counter Hotpoint Freezer with auto defrost, from ARGOS @£259.99 Along with Domestic & General Insurance commenced on May 4th 2020 - @ £22.99 Cross checking the freezer price on Curry's web site the prices were identical, we needed the freezer in a hurry. Because Argos has fast track delivery option I chose them, we desperately needed a replacement quickly. I ordered and paid ‭£282.98‬ online‬ Both of us in our 70's my wife has kidney failure, dialysis 3 times a week, she is on the Vulnerable list (Shielded). All our grocery shopping is done online. There was no mention of the freezer being delivered by the manufacturer, until after I authorised payment, that came as an email announcing they were "Delivering on behalf of your retailer “please wait until closer to 11 May to book your slot.” Fast Track Delivery option was not mentioned? On May 12th 2020 I received an email from Hotpoint asking me to choose a delivery slot; the earliest date was May 14th which I booked. Had a call from the Hotpoint representative who read through the details and mentioned the freezer was manual defrost? I said I had ordered an auto defrost he checked Argos website an discovered the freezer was no longer sold by them, it was no longer on the web site. I was asked how much I paid (£259.99) and he said a Manual Defrost on Curry’s site was £199.99. I had paid the price for an Auto Defrost £259.99(Curry’s price) I was told the only option open to me, was to cancel the order get a refund and order from elsewhere. As I have already explained we were not in the position of waiting any longer, we have a grocery delivery due on May 16th. There was not an option other than to accept the miss-sold and miss-priced freezer. I have wasted an hour on the Argos chat line, contacted Argos Customer Relations/Executive Office by letter. I received an email saying that that when she gets an update from the department concerned she will get back to me, she hasn’t. June 3rd It looks like one of her subordinates has now taken the reins, she is asking if I have a screenshot of the original web page??? I would advise everyone not to think of buying from Argos, go elsewhere, the business including the online dept. are totally out of control, and cannot, and should not be trusted. They are obviously not interested in price matching; if they were the problem would be solved. Their motto must be screw the customer for what they can get!”

Helpful Report

Posted 5 years ago

“DISASTER. I wanted to order a laptop and to home delivery it. The laptop was still on the list online but I found out I could not order it and deliver to my home neither collect it in any shop. No stock. Then I ordered another one and was obligated to collect it in London, I live in Birmingham. I ordered the laptop, a mouse, a bag and a Norton antivirus. 4 items. I god only three of them antivirus was missing. I realised it when I got home. I contacted the phone number of the shop where I collected. So far I have contacted more than 20 argos numbers but all of them speak robot and tell go to online chat at argos.co.uk. I go to online chat and what does it say? Just a sec... All our helpers are currently chatting to other customers You're up in about 28 minutes This is not a serious store and a serious costumer service. This is a disaster”

Helpful Report

Posted 5 years ago

“Been trying to get through every day now for the past 3 weeks! Live chat! And it tells me 30 minutes waiting I wait and then the message goes sorry and nothing!.... so frustrating!”

Helpful Report

Posted 5 years ago

“I placed an order online for a gift, selecting the pay now and collect option. Order was accepted & payment taken. 3 days later I receive a note that order is being cancelled. No explanation. Leaves me in the lurch as no time to order another gift. Online chat completely useless and cannot access any reason for cancellation. Apparently the only way to raise a complaint/query is by sending a letter to head office (and incurring postage costs). Not the level of customer service you would expect in this day & age.”

Helpful Report

Posted 5 years ago

“Absolute shower of!!! are Argos ordered a 65inch tv half the screen is black shown photos online chat & Instore both agreed damaged in transit Tried calling customer services for the past 2 days keep getting cut off plus live chat absolutely useless will NEVER EVER USE ARGOS AGAIN now stuck with a broken tv till I can get through AVOID ARGOS THEY ARE USELESS”

Helpful Report

Posted 5 years ago

“Purchased a Mcgregor lawn feed spreader for £20.00.Used it once and it was completely useless.The flow from the spreader is not even and the granules clog up at both ends.I have ended up with a really burnt lawn which will take ages to restore if it ever does. It was NOT the fertiliser as I did some parts of the lawn by hand and they are fine.Complete waste of money and it's now in the rubbish bin where it belongs!”

Helpful Report

Posted 5 years ago

“Their online booking system never work. Tried all payment and delivery option but still the same.”

Helpful Report

Posted 5 years ago

“I ordered items to the value of £1200 for next day delivery. No sign of items next day. No communication at all and spent three hours over next three days trying to speak to someone. Chat line was too busy and kept cutting me off and it took a week to respond on Messenger. Was eventually told items were with Yodel and would be delivered on Friday - 4 days after delivery was due. I had to ask for a tracking number. Still no sign of items. Spent ages trying to get through to Argos again and cancelled the order. 7 days later am still waiting for a refund as Argos has not yet received returned items from Yodel. This the most appalling service I have ever experienced. Do not use.”

Helpful Report

Posted 5 years ago

“Paid for next day delivery. Delivery was 4 days overdue. The item was left on the doorstep - did not bother to ring the doorbell. Abysmal service from Argos and Yodel to the point i will never use either again. Not at all customer focussed. Queries on their website took over an hour to respond when a ‘wheres my item button, and trcking number on the reciept would have saved time effort money and frustration.”

Helpful Report

Posted 5 years ago

“Paid for 2 cover policies and only recieved one, phone service unnavaliable, email bounced and chat just said its not their problem and disconnected me, terrible service and I will no longer be using Argos”

Helpful Report

Posted 5 years ago

“AVOID. TAKE MONEY FOR ITEMS THAT THEY DON'T EVEN HAVE IN STOCK. CHARGE FOR DELIVERY FOR ITEMS THEY DON'T HAVE IN STOCK. THEN CLAIM YOU RETURN AN ITEM YOU DIDN'T RECEIVE IN THE FIRST INSTANCE, AND OF COURSE, NO REFUND, NO ONE ANSWERS THE PHONE, NO ONE REPLIES TO ONLINE CHAT. SHOCKING COMPANY.”

Helpful Report

Posted 5 years ago

“Sofa delivered but when unpacked, the arm is loose and seems to be broken inside: clearly as a result of it being stored/transported on its end which is how it was delivered. All Argos contact information either won't work or has been disconnected due to them apparently helping Sainsburys? Live Chat is useless as it tells you that you only have 20 minutes to wait but stays like that for hours. I have no idea how I am going to return this broken sofa or how to arrange a replacement. Really very poor and very unprofessional. We are all struggling at the minute with the Covid-19 situation, and 'service' like this just compounds it.”

Helpful Report

Posted 5 years ago

“Ordered lawnmower collected next day fa7lty waiting for refund ordered another 1 sat col 4pm still waiting to collect 4 days later just joke will never deal with them againgo on chat does not reconise my email address the same one i ordered from”

Helpful Report

Posted 5 years ago

“BAD - AVOID UNLESS YOU ENJOY BEING MESSED ABOUT BAD, VERY BAD. AVOID ARGOS unless you enjoy being messed about. Shocking service, save yourself masses of time and frustration - do NOT place an online order. I placed an order online for 12 items, totalling £193 (inc £3.95 delivery). Some of the items were quite large, eg ironing board so I chose home delivery to save on multiple trips from car to shop to collect the items. Order was placed Thurs 28th May and stated all in stock. I chose Mon 1st June for delivery. Received order confirmation and delivery confirmation. Delivery driver arrived at expected time.p, BUT only 8 of the 12 items delivered and no explanation for missing items. No messages, either email or text. Full amount of £193 taken from bank account. Went onto online account, shows 4 items cancelled by Argos. No apologies, no explanation, nothing! Unable to get through to customer services on phone or online chat. £62 refund has since appeared on bank statement. I only placed this multiple order because it said everything would be delivered and, guess what, it was the big items which were cancelled 😬 AVOID ARGOS unless you enjoy being messed about AVOID ARGOS AVOID AVOID AVOID AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“Waste of times. All live agents give different information on goods. Ordered but not at store for collection. lies from staff”

Helpful Report

Posted 5 years ago

“Faulty fridge freezer, fridgemaster contacted argos where I purchased, web chat only waiting to get on, 6 hours . Contacted fridgemaster, engineer came out, compresser gone, need replacement got a code eventually from them to be told argos will replace in 24/48 hours and days later still not resolved . Poor disgraceful service argos. Fridgemaster is no better. I wont be using argos again, no customer service here. In heat like this its unacceptable.”

Helpful Report

Posted 5 years ago

“Online customer srvice is a complete joke. Tells you that you have to wait for 26 mins, then someone answers you and disappears for another 26 minutes. One hour of my life wasted on ARGOS BAD service, who, incidentally, use the covid cop-out excuse every time. The service STINKS! Well, no more messing me about and using my life up, I will never use Argos in the future. Terrible, disgraceful way to treat people. Serves them right if they 'go to the wall.'”

Helpful Report

Posted 5 years ago

“Been trying to return an item for weeks and no customer service at all, wont be using them ever again”

Helpful Report

Posted 5 years ago

“CUSTOMER SERVICES COULD BE REDIRECTED TO AN EMPLOYEE AT HOME !!!!! disgraceful customer services i am trying to return a panasonic smart tv at a cost of £350 which isnt that smart as you cannot install apps so therefore pointless another tv which claims smart application just because it can connect via wifi ...anyway trying to return it from the 17th April !!!!! quick enough to take our money !!! but i cant get through to customer services ..and seriously this is a cop out because asda tescos etc are as in big a demand but if your online food order is not right at least they have manned customer services ...and how many bloody complaints can ther be Argos ???? wont ever use again disgrace and as many other reviews have written using covid as a cop out CUSTOMER SERVICES COULD BE REDIRECTED TO AN EMPLOYEE AT HOME !!!!!”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,050 reviews