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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
DISASTER. I wanted to order a laptop and to home delivery it. The laptop was still on the list online but I found out I could not order it and deliver to my home neither collect it in any shop. No stock. Then I ordered another one and was obligated to collect it in London, I live in Birmingham. I ordered the laptop, a mouse, a bag and a Norton antivirus. 4 items. I god only three of them antivirus was missing. I realised it when I got home. I contacted the phone number of the shop where I collected. So far I have contacted more than 20 argos numbers but all of them speak robot and tell go to online chat at argos.co.uk. I go to online chat and what does it say? Just a sec... All our helpers are currently chatting to other customers You're up in about 28 minutes This is not a serious store and a serious costumer service. This is a disaster
Helpful Report
Posted 5 years ago
Been trying to get through every day now for the past 3 weeks! Live chat! And it tells me 30 minutes waiting I wait and then the message goes sorry and nothing!.... so frustrating!
Helpful Report
Posted 5 years ago
I placed an order online for a gift, selecting the pay now and collect option. Order was accepted & payment taken. 3 days later I receive a note that order is being cancelled. No explanation. Leaves me in the lurch as no time to order another gift. Online chat completely useless and cannot access any reason for cancellation. Apparently the only way to raise a complaint/query is by sending a letter to head office (and incurring postage costs). Not the level of customer service you would expect in this day & age.
Helpful Report
Posted 5 years ago
Absolute shower of!!! are Argos ordered a 65inch tv half the screen is black shown photos online chat & Instore both agreed damaged in transit Tried calling customer services for the past 2 days keep getting cut off plus live chat absolutely useless will NEVER EVER USE ARGOS AGAIN now stuck with a broken tv till I can get through AVOID ARGOS THEY ARE USELESS
Argos 1 star review on 7th June 2020
Helpful Report
Posted 5 years ago
Purchased a Mcgregor lawn feed spreader for £20.00.Used it once and it was completely useless.The flow from the spreader is not even and the granules clog up at both ends.I have ended up with a really burnt lawn which will take ages to restore if it ever does. It was NOT the fertiliser as I did some parts of the lawn by hand and they are fine.Complete waste of money and it's now in the rubbish bin where it belongs!
Helpful Report
Posted 5 years ago
Their online booking system never work. Tried all payment and delivery option but still the same.
Helpful Report
Posted 5 years ago
I ordered items to the value of £1200 for next day delivery. No sign of items next day. No communication at all and spent three hours over next three days trying to speak to someone. Chat line was too busy and kept cutting me off and it took a week to respond on Messenger. Was eventually told items were with Yodel and would be delivered on Friday - 4 days after delivery was due. I had to ask for a tracking number. Still no sign of items. Spent ages trying to get through to Argos again and cancelled the order. 7 days later am still waiting for a refund as Argos has not yet received returned items from Yodel. This the most appalling service I have ever experienced. Do not use.
Helpful Report
Posted 5 years ago
Paid for next day delivery. Delivery was 4 days overdue. The item was left on the doorstep - did not bother to ring the doorbell. Abysmal service from Argos and Yodel to the point i will never use either again. Not at all customer focussed. Queries on their website took over an hour to respond when a ‘wheres my item button, and trcking number on the reciept would have saved time effort money and frustration.
Helpful Report
Posted 5 years ago
Paid for 2 cover policies and only recieved one, phone service unnavaliable, email bounced and chat just said its not their problem and disconnected me, terrible service and I will no longer be using Argos
Helpful Report
Posted 5 years ago
AVOID. TAKE MONEY FOR ITEMS THAT THEY DON'T EVEN HAVE IN STOCK. CHARGE FOR DELIVERY FOR ITEMS THEY DON'T HAVE IN STOCK. THEN CLAIM YOU RETURN AN ITEM YOU DIDN'T RECEIVE IN THE FIRST INSTANCE, AND OF COURSE, NO REFUND, NO ONE ANSWERS THE PHONE, NO ONE REPLIES TO ONLINE CHAT. SHOCKING COMPANY.
Helpful Report
Posted 5 years ago
Sofa delivered but when unpacked, the arm is loose and seems to be broken inside: clearly as a result of it being stored/transported on its end which is how it was delivered. All Argos contact information either won't work or has been disconnected due to them apparently helping Sainsburys? Live Chat is useless as it tells you that you only have 20 minutes to wait but stays like that for hours. I have no idea how I am going to return this broken sofa or how to arrange a replacement. Really very poor and very unprofessional. We are all struggling at the minute with the Covid-19 situation, and 'service' like this just compounds it.
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Posted 5 years ago
Ordered lawnmower collected next day fa7lty waiting for refund ordered another 1 sat col 4pm still waiting to collect 4 days later just joke will never deal with them againgo on chat does not reconise my email address the same one i ordered from
Helpful Report
Posted 5 years ago
BAD - AVOID UNLESS YOU ENJOY BEING MESSED ABOUT BAD, VERY BAD. AVOID ARGOS unless you enjoy being messed about. Shocking service, save yourself masses of time and frustration - do NOT place an online order. I placed an order online for 12 items, totalling £193 (inc £3.95 delivery). Some of the items were quite large, eg ironing board so I chose home delivery to save on multiple trips from car to shop to collect the items. Order was placed Thurs 28th May and stated all in stock. I chose Mon 1st June for delivery. Received order confirmation and delivery confirmation. Delivery driver arrived at expected time.p, BUT only 8 of the 12 items delivered and no explanation for missing items. No messages, either email or text. Full amount of £193 taken from bank account. Went onto online account, shows 4 items cancelled by Argos. No apologies, no explanation, nothing! Unable to get through to customer services on phone or online chat. £62 refund has since appeared on bank statement. I only placed this multiple order because it said everything would be delivered and, guess what, it was the big items which were cancelled 😬 AVOID ARGOS unless you enjoy being messed about AVOID ARGOS AVOID AVOID AVOID AVOID AVOID AVOID
Helpful Report
Posted 5 years ago
Waste of times. All live agents give different information on goods. Ordered but not at store for collection. lies from staff
Helpful Report
Posted 5 years ago
Faulty fridge freezer, fridgemaster contacted argos where I purchased, web chat only waiting to get on, 6 hours . Contacted fridgemaster, engineer came out, compresser gone, need replacement got a code eventually from them to be told argos will replace in 24/48 hours and days later still not resolved . Poor disgraceful service argos. Fridgemaster is no better. I wont be using argos again, no customer service here. In heat like this its unacceptable.
Helpful Report
Posted 5 years ago
Online customer srvice is a complete joke. Tells you that you have to wait for 26 mins, then someone answers you and disappears for another 26 minutes. One hour of my life wasted on ARGOS BAD service, who, incidentally, use the covid cop-out excuse every time. The service STINKS! Well, no more messing me about and using my life up, I will never use Argos in the future. Terrible, disgraceful way to treat people. Serves them right if they 'go to the wall.'
Helpful Report
Posted 5 years ago
Been trying to return an item for weeks and no customer service at all, wont be using them ever again
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Posted 5 years ago
CUSTOMER SERVICES COULD BE REDIRECTED TO AN EMPLOYEE AT HOME !!!!! disgraceful customer services i am trying to return a panasonic smart tv at a cost of £350 which isnt that smart as you cannot install apps so therefore pointless another tv which claims smart application just because it can connect via wifi ...anyway trying to return it from the 17th April !!!!! quick enough to take our money !!! but i cant get through to customer services ..and seriously this is a cop out because asda tescos etc are as in big a demand but if your online food order is not right at least they have manned customer services ...and how many bloody complaints can ther be Argos ???? wont ever use again disgrace and as many other reviews have written using covid as a cop out CUSTOMER SERVICES COULD BE REDIRECTED TO AN EMPLOYEE AT HOME !!!!!
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Posted 5 years ago
Damaged cooker, I found scratches dents and screws missing. Have been trying for three days to contact Argos no answer on the phone and no answer on live chat. Three days trying with no luck. Very disappointed
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Posted 5 years ago
Customer service? What customer service, it's none existent. I have been trying to contact them for the past 2 hrs. The live chat is a load of shambles. I have logged my details several timed only to thrown off or told they're too busy. I managed to speak to someone in the complaints team who seemed more eager to transfer the call to the retail section than log my complaint. She eventually puts me through only to be on hold for over 45 mins. This is appalling. Will never order from argos again!
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Posted 5 years ago
Argos is rated 2.7 based on 4,023 reviews