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Argos Reviews

2.7 Rating 4,064 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,064 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Have been trying to cancel an order but live chat permanently off line and totally impossible to get through on telephone lines extremely busy at 802am????? or whatever time you try. Absolutely rubbish customer service. Attended local store and even they could not get through or help.
Helpful Report
Posted 5 years ago
I had a really, really bad experience with Argos. I ordered washing machine before almost a month ago and twice they didn't deliver it to me. So many conversations with customer support, managers, delivery drivers and nothing. They re- booked two times my order and they lie to me every time. The first date was on 5th this month and the driver was out of the time, today they told me that the parking place is suspended. I can't believe in 21st century I have to wait one washing machine one month and now I need to wait 7 working days for refound. Absolutely poor service.. I don't know even wich words can I use to tell how disgusting situation is. Shame on you Argos..shame on you!
Helpful Report
Posted 5 years ago
Poor quality furniture. Made an emotional tired decision at 8pm last .night to accept a reduction as with my health problems couldn't cope with dismantling and putting back up again. Changed mind when I woke up this morning want replacement been told refund if compensation already done but faults worse than I thought
Helpful Report
Posted 5 years ago
Disgusting and incompetent ZERO STARS INCOMPETENT BILSTON ARGOS. Awful time at argos today(15/08/20), went to collect 6 items all paid for online using FT, once receiving my items i left the store and stood outside for 5-10 minutes sorting my shopping out, then the staff member who served me and dealt with my order ran outside snatched the item out of my shopping trolley told me i can't just take things mumbled something to her colleague and went back in store, then her colleague asked why i was standing outside the store and i said waiting for my item that she has just snatched. It turns out the staff member (small, young blonde woman ) gave me another customers item and I get accused of stealing. I had ordered a curtain rail and the other customer had ordered a curtain rail. After going back in store it turns out they are 2 very incompetent women who couldn't find my curtain rail. Absolutely disgusting, what a coward she can't admit her screw up so accuses customers of theft, and to top it all off the customer accused me of stealing her item. Avoid Bilston argos like it was riddled with covid 19. The staff there are incompetent. We should be able to give zero stars when it deserves zero stars
Helpful Report
Posted 5 years ago
Disgusting and incompetent ZERO STARS INCOMPETENT BILSTON ARGOS. Awful time at argos today(15/08/20), went to collect 6 items all paid for online using FT, once receiving my items i left the store and stood outside for 5-10 minutes sorting my shopping out, then the staff member who served me and dealt with my order ran outside snatched the item out of my shopping trolley told me i can't just take things mumbled something to her colleague and went back in store, then her colleague asked why i was standing outside the store and i said waiting for my item that she has just snatched. It turns out the staff member (small, young blonde woman ) gave me another customers item and I get accused of stealing. I had ordered a curtain rail and the other customer had ordered a curtain rail. After going back in store it turns out they are 2 very incompetent women who couldn't find my curtain rail. Absolutely disgusting, what a coward she can't admit her screw up so accuses customers of theft, and to top it all off the customer accused me of stealing her item. Avoid Bilston argos like it was riddled with covid 19. The staff there are incompetent. We should be able to give zero stars when it deserves zero stars
Helpful Report
Posted 5 years ago
TRIED 3 DAYS TO MAKE CONTACT, THEY EXPECT EVERYBODY TO BE ONLINE AND HAVE A COMPUTER. NOT ABLE TO MAKE ANY CONTACT OR SPEAK TO TECHNICAL DEPT ON THE PHONE.VERY DIFFICULT TO EXCHANGE THE PRODUCT AS ITS A CYCLE .THE MAKERS REFER ME BACK TO ARGOS. CHAT LINE ALWAYS ALTERNATES BETWEEN 12 MIN WAITING TIME AND 17 MIN
Helpful Report
Posted 5 years ago
worst product and customer service ever Took 30 days for delivery, unpacked and plugged it in, next day all fresh food in the fridge was frozen, had to throw away, Samsung engineer came after a week and told me that it cannot be repaired as it was a manufacturing fault. Spent hours to get through Argos and Samsung to sort this out, could not get through. Still waiting for an exchange through web chat. No apologies, no reply from complaints, take it or get a refund attitude. DISGUSTING.
Helpful Report
Posted 5 years ago
Been trying to get through via phone, email and chat and nothing works. Trying to get my faulty product exchanged be t Argos are not coming back to me
Helpful Report
Posted 5 years ago
Unbelievable customer service under the current circumstances! Bought a product in December they no longer sell and have the original click and collect email. Emailed their head office who just said stuff, we dont sell it anymore, can't get it repaired so take it back to the store for a toy used twice due to lockdown!! I can't wait for the day when Amazon take all their business who know how customer service should be...
Helpful Report
Posted 5 years ago
4 days after delivery date my washing machine still hasn’t arrived! Am heading to a store now for a refund as can not get through to anyone on the phone! Try AO for appliances, they have great reviews, it’s where I’m going next!
Helpful Report
Posted 5 years ago
Given the truly appalling customer service today (non delivery when promised both at time of order and by text, waiting all day, no word from anyone until I inquired, having to wait possibly 5 days before I hear from the courier, etc), what is your cancellation/return policy for something that's being delivered? If I can get something similar for delivery next week from someone else, I’d love to cancel this order, but first I want to know your policy. Order # 241084313
Helpful Report
Posted 5 years ago
argos allways not in stock do not trying buying
Helpful Report
Posted 5 years ago
Has anyone tried to get through to after sales recently? An absolute joke, phone number leads to dead end, email bounces back or 'site cant be reached'. I have a faulty bed which cannot be assembled and i need a replacement divan, not rocket science but after waiting on live chat (for the 5th time) the agent just left the chat half way through!!! So annoying, irritating and unprofessional- DO NOT BUY FROM ARGOS if you expect an ounce of after sales service, !!!!!!
Helpful Report
Posted 5 years ago
I have a faulty product that has been exchanged twice. I’ve called customer services multiple times throughout the year. Most recently, I have been given the run around for the last 3 weeks. I’ve been transferred from one department to the next and emails are being ignored. With the pandemic I understand that things will be a little slower however No one seems motivated to resolve this issue. I’ve had similar issues in the past with the lack of customer service skills at Argos and just put it down to a member of staff having a bad day. Those experiences teamed up with how I have been treated in the midst of a pandemic over the last 3 weeks shouldn’t be endured by anyone. I would strongly advise shopping elsewhere as queries and questions with faulty products will not be addressed or answered at Argos.
Helpful Report
Posted 5 years ago
Reserved a trampoline online in Dundalk as only store stocking this product. Travelled 35 km to collect this product and told it was not in stock and to wait for another message. Wasted Saturday morning of 3 hours. Not happy. For child's birthday very disappointed.
Helpful Report
Posted 5 years ago
I am waiting since 22 days for a refund. I had to contact Argos myself after 2 Weeks of not receiving my refund. They said oh we did not process it while I got an email they did. They said I will process it now and you will receive it in 3-5 working days. Today still nothing so I contacted them again they told me I do not know why you have not gotten it I will send a note to our financial team but you have to give it another 5 days! They keep on saying 5 days while it has been 22 days! They just won’t give my refund!
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Posted 5 years ago
Vadi bad service Lucie gave me the option for a replacement of order ..but never arrivare..costumer service very bad,line always busy..record players I bought was bad....I don' t but anymore
Helpful Report
Posted 5 years ago
Can't understand the customer services. All the contact numbers ask you for an order number so that they can tell you "we cannot help you with your order" and end the call. If you have a query about something else without an order number they give you the same message and end the call. What is this? Why is there a contact number in the first place?? Have all customer services workers end up with Covid-19 and Argos got rid of them?? Terrible service!!! Live Chat is not working either!!! Argos sells a lot of products, gets customers money and then doesn't care about helping them??
Helpful Report
Posted 5 years ago
Ordered a shelving unit over 3 weeks ago. Still no delivery info and impossible to get through to customer service in any way, but I shape or form. I appreciate they are experiencing high demand but other companies are coping really well with handling enquiries and orders. Argos need to catch up.
Helpful Report
Posted 5 years ago
04/05/20---- Ordered an under-counter Hotpoint Freezer with auto defrost, from ARGOS @£259.99 Along with Domestic & General Insurance commenced on May 4th 2020 - @ £22.99 I cross checked the prices on Curry’s web site, the auto defrost freezer was the same price £259.99. Because Argos has fast track delivery option I chose them, we desperately needed a replacement quickly. I also ordered and paid ‭£282.98‬ online‬‬ which included Domestic & General insurance (£22.99)‬‬‬ Both of us in our 70's my wife has kidney failure and is on the Vulnerable list (Shielded). All our grocery shopping is done online. There was no mention of the freezer being delivered by the manufacturer, until after I authorized payment, and that came as an email announcing they were "Delivering on behalf of your retailer “please wait until closer to 11 May to book your slot.” The Fast Track Delivery option was not mentioned? On May 12th 2020 I received an email from Hotpoint asking me to choose a delivery slot; the earliest date was May 14th which I booked. Had a call from the Hotpoint representative who read through the details of our order and mentioned the freezer was manual defrost? I said I had ordered an auto defrost he checked Argos website and discovered the freezer was no longer sold by them; it was no longer on the web site. He asked how much I paid (£259.99) and he said a Manual Defrost on Curry’s site was £199.99. Auto Defrost £259.99. He told me the only option was to cancel the order and get a refund, then order from elsewhere. We were not in a position to cancel because of our circumstances, we accepted delivery of the manual defrost, thinking getting a refund from Argos would not be a problem??? I spent an hour on the Argos Chat line explaining what had happened and got nowhere, contacted Argos Customer Relations/Executive Office by letter, explaining the whole situation. The reply came via email from a woman in Customer Enquiries offering her apologies and saying she would get back to me as soon she heard from the department concerned, she never did. June 3rd It looks like one of her subordinates has now taken the reins, she is asking if I have a screenshot of the original web page??? In other words Argos wanted me to prove there was something wrong with the web page specifications of the freezer, not something I am in the habit of doing. June 11th The freezer I bought is now back on the Argos website, specification said Auto Defrost as before, with a “New Price” £199.99. I sent screen shots of the new web page high lighting Auto Defrost. We got £60 refunded, I would advise everyone Argos, go elsewhere, the business including the online dept. are totally out of control, and cannot, and should not be trusted. LEAVE WELL ALONE.
Helpful Report
Posted 5 years ago
Argos is rated 2.7 based on 4,064 reviews