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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Appalling service!! Just cancelled my delivery at the last minute despite receiving an email to confirm my expected delivery 2 days ago. Tried to contact them via the helpline but have been told I have to go on live chat 20mins into live chat and still no answer. Never shopping with them again!!!
Helpful Report
Posted 4 years ago
Argos Gypsy lane Luton Lu2 area in Luton Retail Park. Never ever buy fromArgos as I bought vaccume cleaner and it was faulty so I asked for replacement and Argos store manager said we will contact to company and Type no did contact after 2 months. then again after 3 months and then Argos told me you don’t need to contact us and When we will get reply back we will contact to you, it’s been 2 years and when I called back and asked them with the receipt and then they said we don’t have any record and why did you done after 2 years. What a lier Argos Manager and staffS are.
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Posted 4 years ago
USED bicycle sold as NEW! Don't trust them. Complained to customer service, they told me to travel 3 miles to a store to get a replacement. NO remorse or responsibility, not acceptable! Order 6384154701.
Argos 1 star review on 8th July 2020
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Posted 4 years ago
It's understandable that things need to change due to COVID but Argos easily has the worst customer service setup on the market right now! The 'live chat' takes hours to get through (if it ever does), the people on the other end have cut me off multiple times and the one time I did get on and discuss the issue, the person did not send the chat on to my email. Then trying to phone to discuss it with someone you get taken down a tunnel of options to only then be hung up on and saying that nothing can be done. Pathetic.
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Posted 4 years ago
Have been trying to get a VAT receipt (which the advisor said they would send but have still not received). I have tried to contact them and cannot - the live chat did just kept spinning and received a message to say that I must have been cut off so tried again live chat connected at 10.33 and it said that I would be dealt with within 28 minutes. It is now 11.25 and I have still not been dealt with. - Service is absolutely appaling.
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Posted 4 years ago
Ordered an exercise bike 24th March 2020 was told it was on the way - have had no delivery and cannot contact them in any way.
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Posted 4 years ago
I recently purchased a new washing machine from argos but only three weeksin it has stopped working, I have spent the last hour trying to speak to someone about this, it's not good customers service at all, I cannot get to speak to anyone about this.
Helpful Report
Posted 4 years ago
Ordered a bed waited all day even though told by text and email it would be with me between 10 and 12 now have tried by email live chat and phone for 2 days to contact anyone but FAILED
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Posted 4 years ago
You took £400 from my bank for a item that was in stock to then cancel it even though I had paid for same day delivery
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Posted 4 years ago
Really unhelpful, went to look at jewellery told that we couldn’t go into the store to view before buying despite them having a jewellery section, who in their right mind would buy jewellery before looking? Askew Avenue, Peterborough.
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Posted 4 years ago
There is just no way to contact them when something goes wrong. Last week tried to order some products and their website said there was a problem and try again. What they don’t tell you is every time you try again your monies get put into a pending payment for 5 days from your bank. They are well aware of this issue with their App as there is an automated message when you “TRY” to call them. This time, paid for a delivery slot and 8 hrs later no delivery, no explanation, no way of making contact. Read the tweets on their twitter page before ordering.
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Posted 4 years ago
Just recived a tv, the screen is cracked. No one pick up the phone, no emails, no chat life available. Poor communication!
Argos 1 star review on 4th July 2020
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Posted 4 years ago
Absolutely disgusting company! Only cares about money and interest! No regard for their customers or their families during this pandemic! Rude and abrupt staff, incompetent, greedy with no clue about customer service! AVOID!
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Posted 4 years ago
If I could make it zero I would. I ordered a bed for my granddaughter who I have not seen for 4 months. It was supposed to be delivered today Friday 3 July between 7 and 9 am. No updates until nearly 1045 when it was running late. Half an hour later a message to say no delivery today. Tried live chat a 30 min wait, telephoned, eventually answered. I did become annoyed as the message I received told me I could rebook but customer services say I have to wait 24 hrs for them to contact me. I wish I hadn’t looked on Facebook as I have never seen so many unsatisfied customers with similar problems. I am so sick of hearing, we are busy and the best van broken down or lack of resources force cancellation. Argos you are still taking orders for delivery and taking our money. Not good enough, shameful in fact.
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Posted 4 years ago
I bought a laptop from Argos which has been faulty since the day I got it. I tried to get in touch with Argos but they make it extremely difficult. There is no answer on their phones, ever. It always just hangs up. The only option to chat is through Facebook Messenger. It took 4 days for someone to respond to my enquiry and they left halfway through the conversation. That was a week ago. Someone else has just responded now to tell me to take it up with the manufacturer. I have told them 3 times now I've spoken to the manufacturer already who said this is a problem for Argos and I could only be refunded through them. The customer service Argos gives (or lack thereof!) is absolutely appalling. I don't know any other big company that is as bad as this. I was trying to support them over Amazon during these times as I know the British high street is struggling but in future I'll stick to Amazon - much more reliable and can actually deal with a problem!
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Posted 4 years ago
Placed a order 7 days ago got a email very quickly saying my order was being processed and I would hear within two days about delivery up to now I have heard nothing when I check the order it says sit tight. Am fed up of trying to get on the chat line I have even phoned customer services on to be told go to the chat line even tryed to put a complaint in again only to be told you to the chat line. The whole thing is a joke.
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Posted 4 years ago
I bought a build up shed in April 2020 I have been trying to get it picked up by service ever since not got through to anyone,it is now June 29th still no wiser.please help.
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Posted 4 years ago
Back in March I placed an order for a printer and it arrived on the day it was due. From the start the printer has been nothing but trouble with terrible quality streaky, patchy and washed out prints. Then after a handful of unusable prints it says "Low on ink" so i just presumed it must be faulty as my Sister has the exact same printer and says how brilliant it is. I have VERY bad anxiety so i never use the phone and always prefer to email. There is NO contact email address on the Argos website which seems ludicrous to me in this day and age. But with some searching i managed to find an email address so i contact them there. I get a reply saying before they can look into my order they need me to confirm my full address to which i reply straight away. Then exactly 30 days later they finally reply and tell me to get in touch with the manufacturer of the printer. I find it convenient that they reply exactly 30 days later so that i fall outside of their 30 day return window. As i say i have VERY bad anxiety and never use the phone so to have to contact another company is just too much for me. I haven't even left my house for 20 years so that gives you an idea of how serious my "Issues" are. So i am now stuck with a printer that does not function properly. The printer was packed up into the original packaging and put in our spare room shortly after it arrived as it is not fit for purpose. I have since emailed Argos countless times and have not had one reply. And looking at all their other reviews it seems i am not the only person to have been ripped off by them. It's bad enough for people who don't have any issues to lose their money but for people with Mental Health issues like myself it makes things So much harder! It seems Argos do not care about that as long as they have your money they do not give a damn about what happens to your item. How can a HUGE company like Argos be allowed to send customers faulty products and then simply do nothing about it when the customer informs them??? I know that it is a very difficult time that we are all living in right now but i placed my order back in March. If Argos could arrange a collection i do not mind at all. All i want it my money back. And obviously i will NEVER be shopping with Argos ever again. They could take a tip from Amazon as their returns process is simple and hassle free.
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Posted 4 years ago
I bought a hoover fridge freezer from you in November since March has been broken and I have been trying to contact you almost every other day ,I understand that the current situationHas been difficult but it is beyond a joke when you wait over an hour and 45 minutes on hold, it is essential item that I need fixing
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Posted 4 years ago
Unacceptable service. 22.06.2020 ordered kettle to be delivered, 2.00-6.00pm 23.06.20. Order did not arrive. Contacted chat line, after standard 30 minute wait, presumably intended to put off contact, told sorry, delivery would take place 25.06.2020, 2.00-6.00pm. both deliveries were confirmed by email. Order did not arrive. Once again, contacted chat line after 30 minute wait, only to be told the order had been cancelled and my money refunded. I asked why this had happened, and was told "We make every effort to deliver goods within the estimated timescales, however, delays and cancellations are occasionally inevitable due to unforeseen circumstances" (This is a quote from the transcript of the chat line conversation) So, I have waited in for eight hours to receive my goods, spent an hour waiting to contact the chat line (which appears the only way to contact Argos) and received no notification that the order had been cancelled. I checked stock availability for the kettle ordered, there was a model in the Herne Bay Sainsbury's outlet, there was no effort made to mention this or help me obtain the order. I notice that, for this item, the option to deliver to my postcode, CT146QB, has been withdrawn. I assume that Argos are having trouble meeting commitments and are withdrawing delivery to what they consider less profitable areas.
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Posted 4 years ago
Argos is rated 2.7 based on 4,023 reviews