Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a pair of headphones from Argos Ealing Broadway. I took it home and opened the box and found that there was damage done to the ear piece, and also the volume was quite and fuzzy sounds. I returned everything in the box as normal and went back to the store to return it for a refund. I tried to get a refund but the lady behind the counter told me I already opened the box so I can’t return it. How can I test it out without opening the box? I explained this and showed her the damage. She said no, no refunds because you opened it already. I told her it’s faulty and showed her the back of my receipt where it says faulty items can be returned and refunded. She then said call the number on the back of the receipt. She called me a liar and then I asked for the manager. The manager said you opened the box so you can’t return it. They called me a liar in front of all the other customers and I felt humiliated and embarrassed the way they portrayed me and spoke to me. I will take it higher because it’s consumer rights to be refunded when a product is damaged and not fit for purpose. I hope to get a refund soon but I will never go back to Argos after this experience, I felt shocked as I assumed if you buy something that’s faulty surely you have the right to be refunded minimally. I don’t know if it’s Argos in general or just Ealing Broadway store but i would never recommend that store the way they talk to customers and I feel like as if I was scammed because I’m stuck now with a pair of £40 headphones that I can’t even use now. I have uploaded pictures to support my case, decide for yourself.”

Argos 1 star review on 12th September 2020

Helpful Report

Posted 5 years ago

“Absolutely terrible paid for a settee and chair on 29th august its now 12th september and still no delivery of settee and chair they told me it will all be delivered on 22nd of september despite the listing stating that delivery is 3 to 5 working days.”

Helpful Report

Posted 5 years ago

“Ordered a fridge freezer in August was giving delivery date for today 11/09/20 7am/ 6pm my husband waited till 6pm way no delivery customer service is a joke takes you haif the day to even get hold of anyone at 6:35pm customer service tells me driver behind there busy informs her my husbands left for work and i won’t be home till 8pm not a problem driver will be informed to deliver after 8 ,, delivery up to 9pm was her words it’s now 22:28 no fridge freezer thanks Argos i have been out since 6:30 this morning working a 12hr shift in a hospital to go to bed on a pot noodle as you’ve had me sit a further few hours when i couid a been out buying food now after reading these reviews no doubt it’s out a stock and iam going to be left with no fridge freezer”

Helpful Report

Posted 5 years ago

“Is it an isolated incident, I THINK NOT as 2 x orders for the “same item/set” & 2 x SHOCKERS! Shocker 1: After months of waiting it’s blatantly obvious that the set delivered wasn’t NEW & clearly second hand/used & as such either a customer return or an internal Argos reject therefore in NO WAY what I ordered & paid for in good faith & to have even been charged a delivery fee to have someone else’s rejects sent to me instead of new/unused items I ordered & paid for is pretty annoying to say the least. Subsequently returned, an arduous task in itself explaining that a an instore refund WITH NO INFORMATION TO PRESENT INSTORE made it a PRETTY POINTLESS therefore unachievable refund as I doubt the staff in ANY store of ANY brand would give anything to any customer walking in with no details & saying “I’ve got a refund but I can’t show you anything to prove it”, even a novice employee is going to politely decline honouring that, that’s if they could keep themselves from laughing. Shocker 2: Despite ordering the SAME 5 x piece set ONLY 1 x PIECE of the set was at the store collection point so it was obviously refused & the store staff said they would raise a return which would take up to 5 to 7 days to process to get my refund. If it were a small item/parcel containing concealed quantities which would obviously be beyond their control BUT when the 5 x pieces are FULL SIZE ADULT “separate items” there’s absolutely no excuse & is there anyone who can confuse 5 x full size gardening tools with 1?. Even more so when it should have been a rake, fork, shovel, spade, hoe & edger FULL SIZE & they sent to store 1 x lonely hoe. So, to date I’ve ordered identical item/set TWICE, paid for the privilege of delivery once, re-ordered & inconvenienced someone out to go collect it & been refunded ONCE & told I have to wait up to 7 days to get my money back & they’ve even followed it up with a “thank you for collecting you items, enclosing a picture of the FULL 5 X PIECE SET” . Judging by this since Argos has become part of Sainsburys they’ve dramatically gone downhill & in turn are not only destroying the Argos name/brand but potentially harming the Sainsburys Brand also. I’d rather order on Ebay from China & everyone knows that can be a gamble at times.”

Helpful Report

Posted 5 years ago

“Appalled at the level of customer service at Argos Oban store. I purchased a new vacuum yesterday which is obviously faulty. Took it back today however the staff and management were very dismissive and refused to refund or replace. I would not recommend Argos and will not be returning”

Helpful Report

Posted 5 years ago

“Poor customer services - or shall I say, NO Customer Services. Rude, defensive staff in Tottenham branches London N17 areas. Manager was just the same. Rude, condescending- refusing to allow customer to return item that was not used. We will never shop in Argos again. No longer service we used to know- staff haven't got a clue how to communicate customers in humanly method.”

Helpful Report

Posted 5 years ago

“Ordered the p30 lite online on the 7th september 2020 which had been reduced and was a good offer . After placing the order i was sent a email stating it would be arriving in the next 5 days and would get a email when dispatched . Two days passed and then was sent email saying order was cancelled and offering no reason why . I can only assume that argos changed their mind in offering these phones at the reduced price , Why put on website then have no intention of fulfilling the orders . Not only that they decided to take payment out for a phone they know is not coming on the same day they sent email. So now i have no money to buy a replacement and left with out a phone . This has left me very angry and not the customer service i would expect from a well known company like this”

Helpful Report

Posted 5 years ago

“Purchased cooker online for £400..recieved invoice which said i will be contacted in couple of days about delivery....this order was an emergency purchase as family cooker was flood damaged. 6 days later still awaiting response for delivery...so rang them to be put on hold for 20 mins and then to be casually told that item was out of stock and refund would take couple of days.what a joke of a company”

Helpful Report

Posted 5 years ago

“Purchased a Rise & Recline leather armchair in Feb 2020. I have severe Cerebral Palsy and have to use this type of chair to help transfer to/from powered wheelchair. The recline mechanism has failed so contacted Argos, who referred me to Castelan (their insurance repair coy). Told by them that because item is still under 12months old, the warranty(Argos) should sort out problem, but Argos insist Castelan do the repair. I need this chair fully functioning ASAP. Argos currently not taking phone calls only web chat, if you have plenty of time to waste waiting for a reply.”

Helpful Report

Posted 5 years ago

“Ordered cooker that was showing as in stock to urgently replace my family cooker that flooded....they took payment and had e mail saying that delivery would be in touch in couple of days...waited 5 days ...phoned customer service and was told they will contact suppliers and get back to me...day 7 i had enough of waiting so phoned customer service to be told its probably not in stock.....what an utter disgusting service....i told them i wanted refund and was told it would take a few days to appear on my account.Grrrrrrrrrrrr”

Helpful Report

Posted 5 years ago

“waiting for refund told 5-7 days 20 days and no refund”

Helpful Report

Posted 5 years ago

“Bought washing machine, paid for fitting and recycling. now machine is leaking over kitchen floor ,phoned to get advise was told to phone a plumber. they should send their plumber out to fix not me paying again”

Helpful Report

Posted 5 years ago

“Fecking fuming paid cash in store for fridge freezer given delivery date then 1 day before delivery get a message saying no stock?? really?? so waited for new date was told today at7am 6pm got a text this morning saying will be with me by 11.30/1.30 so hubby had the day off and now not coming why bloody text me this morning then?? basically fobbed off on the phone now hubby is going to walk in a store and walk out with goods to the value ....”

Helpful Report

Posted 5 years ago

“Never Order from Argoes they said same day delivery but its a scam they just want to steal your money,i paid Cash in store i supposed get my refund in cash becouse driver cant find the address but asking random people about my Name and never bother to call me even though they mention my number.Now they said they will send cheq to the address they never found what a crook”

Helpful Report

Posted 5 years ago

“i tried to simply find out where a chair was manufactured i tried by phone i tried by email i tried on the argos question site, i was either unable to speak to anyone in customer service or receive a reply to any of the emails i sent to 3 different different departments if that is the standard of argos customer service [ it makes me think you do not know where you get your stock from or dont care ]”

Helpful Report

Posted 5 years ago

“absolutely worse customer service ever card now in bits”

Helpful Report

Posted 5 years ago

“Ordered a washing machine. 10 day wait for delivery date. 7am-7pm time slot on the day! The delivery driver called at 6.45pm to say they wouldn’t be delivering. Received a text message to say my new delivery date would be a further 10 day wait... called customer service. no apology, and couldn’t care less when I had explained I’d taken a day off work for delivery. Also 37 weeks pregnant, so can’t wait a further 10 days. Was on the phone for 2hrs to speak to a manager. Had to hang up and request via live chat to cancel Order and refund. Awful service received. I have cancelled my order, and re ordered from another company who can deliver in 48hrs. Safe to say I won’t be using Argos again.”

Helpful Report

Posted 5 years ago

“I ordered a flymow yesterday morning on line at 11.11am paid for it. And the only slot was between 7pm & 11pm but alas my order never arrived tried to get in touch but had to wait till this morning which I was told it had been cancelled and would get my £83.95 back in 5 working days as you cancelled my order why have I got to wait to get a refund. I think your service is terrible not a tex nor phone call nor a email telling me it wouldn’t come. I don’t think I will use internet again to order anything from you again ( you get no STAR from me.”

Helpful Report

Posted 5 years ago

“I will not be dealing with Argos ever again and will tell everyone I know to avoid them. I bought a range cooker form Argos and it arrived with a fault fan. We waited a week for them to send an engineer to fix the fan who found that the cooker needed to be replaced. We then had to pay for an engineer to disconnect the oven ready for collection. We waited a week for the replacement and paid for our engineer to come back to fit it. Whilst our engineer was fitting it he found numerous issues as well as an electrical fault that tripped the new house wiring. I called Argos for a full refund as I have no faith that the next cooker they send will be any better. I have just been told that i will have to wait a week with a huge range cooker sat in the middle of my kitchen before they can collect it - I have a 6 month old baby and we are still without a cooker 4 weeks after we first ordered a £600 cooker from Argos. The worst service I have ever encountered.”

Helpful Report

Posted 5 years ago

“The most awful buying experience one could imagine, still unresolved. Awaiting £350 refund”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,077 reviews