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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Vadi bad service Lucie gave me the option for a replacement of order ..but never arrivare..costumer service very bad,line always busy..record players I bought was bad....I don' t but anymore
Helpful Report
Posted 4 years ago
Can't understand the customer services. All the contact numbers ask you for an order number so that they can tell you "we cannot help you with your order" and end the call. If you have a query about something else without an order number they give you the same message and end the call. What is this? Why is there a contact number in the first place?? Have all customer services workers end up with Covid-19 and Argos got rid of them?? Terrible service!!! Live Chat is not working either!!! Argos sells a lot of products, gets customers money and then doesn't care about helping them??
Helpful Report
Posted 4 years ago
Ordered a shelving unit over 3 weeks ago. Still no delivery info and impossible to get through to customer service in any way, but I shape or form. I appreciate they are experiencing high demand but other companies are coping really well with handling enquiries and orders. Argos need to catch up.
Helpful Report
Posted 4 years ago
04/05/20---- Ordered an under-counter Hotpoint Freezer with auto defrost, from ARGOS @£259.99 Along with Domestic & General Insurance commenced on May 4th 2020 - @ £22.99 I cross checked the prices on Curry’s web site, the auto defrost freezer was the same price £259.99. Because Argos has fast track delivery option I chose them, we desperately needed a replacement quickly. I also ordered and paid ‭£282.98‬ online‬‬ which included Domestic & General insurance (£22.99)‬‬‬ Both of us in our 70's my wife has kidney failure and is on the Vulnerable list (Shielded). All our grocery shopping is done online. There was no mention of the freezer being delivered by the manufacturer, until after I authorized payment, and that came as an email announcing they were "Delivering on behalf of your retailer “please wait until closer to 11 May to book your slot.” The Fast Track Delivery option was not mentioned? On May 12th 2020 I received an email from Hotpoint asking me to choose a delivery slot; the earliest date was May 14th which I booked. Had a call from the Hotpoint representative who read through the details of our order and mentioned the freezer was manual defrost? I said I had ordered an auto defrost he checked Argos website and discovered the freezer was no longer sold by them; it was no longer on the web site. He asked how much I paid (£259.99) and he said a Manual Defrost on Curry’s site was £199.99. Auto Defrost £259.99. He told me the only option was to cancel the order and get a refund, then order from elsewhere. We were not in a position to cancel because of our circumstances, we accepted delivery of the manual defrost, thinking getting a refund from Argos would not be a problem??? I spent an hour on the Argos Chat line explaining what had happened and got nowhere, contacted Argos Customer Relations/Executive Office by letter, explaining the whole situation. The reply came via email from a woman in Customer Enquiries offering her apologies and saying she would get back to me as soon she heard from the department concerned, she never did. June 3rd It looks like one of her subordinates has now taken the reins, she is asking if I have a screenshot of the original web page??? In other words Argos wanted me to prove there was something wrong with the web page specifications of the freezer, not something I am in the habit of doing. June 11th The freezer I bought is now back on the Argos website, specification said Auto Defrost as before, with a “New Price” £199.99. I sent screen shots of the new web page high lighting Auto Defrost. We got £60 refunded, I would advise everyone Argos, go elsewhere, the business including the online dept. are totally out of control, and cannot, and should not be trusted. LEAVE WELL ALONE.
Helpful Report
Posted 4 years ago
Website won’t accept orders, even though payment pre-authorised by PayPal - sane for three months now. Pop up message says to reserve and pay in store - this isn’t an option at the moment. Can only contact via live chat. Chat operators close the chat mid-issue every time. Absolutely appalling service. I can’t buy
Argos 1 star review on 27th July 2020
Helpful Report
Posted 4 years ago
Terrible ordered a scooter and it didn't arrive. Okay to take my cash and lie about date of delivery. Won't bother again. Disgrace!!
Helpful Report
Posted 4 years ago
Terrible!Lordshill Southampton. Be warned this store not only happy to sale you damaged stock but once you take home and find item damaged in our case a £400 TV when taking back after only 24 hours not only did we get told it was our fault but no refund given. On asking to speak to management top trump played they called security!Made to feel totally guilty for goods that have been sold by this store in a not fit for purpose and then being blamed by staff /second staff member, can I add very aggressive in way she spoke to us (yes you know who I mean delightful older lady acting service manager)damage tv ourselves!We do not have xray vision to see through box and protective cover lovely staff at lordshill store so how may I ask you can we tell its damage until out of box.Amazing even after customer service said to refund you refused. So off we went home and called help line to be told yes we would get refund and to take back in store but be best to take to another store as some stores will refuse but we would find one to take tv back in the end!Am I missing something here ?Starting to think is there a limit each day a store can do refunds on goods ?Also how can staff be allowed to adjust the returns policy to suit them?Plus do they get special training on how to belittle and intimidate customers. I am hoping that at some point some one at Argos head office will take note of this and kindly address staffing issues at this store. Have shop at Argos for many years and never felt so embarrassed and made to feel a mug.If you want to get rid of your hard earned money then pop along to this store to day .As Argos Takes Care Of It !
Helpful Report
Posted 4 years ago
Live chat staff will lie about their returns policies just to get you to leave. Twice I have argued with representatives on a return in which they refuse to process my refund despite being well within the guidelines of their refund policy, instead of doing their job they chose to make up their own policy and couldn't even back it up when asked where it says that. What's going on argos?
Helpful Report
Posted 4 years ago
Disgraceful service. Ordered and paid for two items, booked delivery for afternoon slot, it didn’t arrive. By 10pm they were still promising it was on its way, nothing arrived. The following morning rearranged for the next day, exactly the same happened. Almost impossible to get through on the phone, holding on for hours and then they cut you off. Avoid Argos at all costs, their staff are inefficient liars.
Helpful Report
Posted 4 years ago
Argos customer service is shockingly bad you can't speak to anyone you have to go on live chat. They just cut you off or pretend to be transferring you. I have spent hours on live chat. I bought a washing machine in April. I paid to have it installed the man who installed it left a leaking pipe under the sink. Argos refuse to take any responsibility. Just terrible service.
Helpful Report
Posted 4 years ago
I'm having exactly same problem as previous people. Try to phone and told that they cant help and please use live chat. But can't connect to live chat! Is this some sort of argos ploy to avoid talking to people or because they cant cope with all queries. I was calm before i rang but blood is boiling now. I just want refund! Are they hoping we all give up !!! I cant even choose below that I tried phoning and live chat.
Helpful Report
Posted 4 years ago
I bout a £103.99 MAxi climber July 2019, it broke after 2 months rang Argos they changed it the next day. March 2020the same break happened on the replacement MAxi climber, stores and phone lines now closed due to COVID went to Argos pick up point in Argos told Argos would stand to date when stores opened again. Went to Argos Kilner way today, told to call number 03456004408, number told me to go on live chat, waited 25 minutes on live chat for someone called Oceana. Explained in chat, she said I was out of year warranty, tried to explain I'm not, Oceana sent same message out of warranty. Oceana did not read what I'd put properly and went on to add a sarcastic smiley face and waste my time being facetious. No further forward. Apparently my only option now is to write an official complaint which I will do. Don't buy a maxi climber they break very easily and the you can't get them replaced, ending up with a big piece of equipment gathering dust.
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Posted 4 years ago
Avoid collecting anything from Argos at all costs. Dreadful experience, beyond appalling customer service. Nobody takes any responsibility for your item, the customer has to do all the chasing and if it is lost you have to spend hours on the phone....
Helpful Report
Posted 4 years ago
Bought a laptop on the Argos website to help with home schooling. Realised once it had arrived I didn't need it. Whilst I opened the box to inspect it, it was never switched on. Tried to return it post-lockdown and Argos are saying I can't because the security seal is broken (i.e. I opened the box...). Thought I had the right to inspect (and return) goods sold online (distance selling), but apparently not with Argos...
Helpful Report
Posted 4 years ago
Beyond appalling. Phone help line always ends with prerecorded message "we're sorry, we're unable to help... use live chat". But live chat never connects, the number of minutes to wait never changes then emails with a blank 'transcript' of the conversation you never had. Also, the phone line always begins with "we're really busy at the moment..." - but of course they can't be busy at any time because the help line is not accepting calls. On another occasion, unrelated to the help line, an order was accepted, a delivery date given, a confirmation text sent and credit card debited, then a few days later the order was cancelled by Argos - no notification, nothing.
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Posted 4 years ago
Argos lost my order - an expensive TV. Getting through to their customer services was awful and took ages. They kept cutting me off the chat. They wouldn't accept my evidence about what had happened - insinuating that I was trying to pull a fast one. I always had to contact them - they even said that they were unable to contact me via email (?!). Basically, the customer has to do all the running when they mess up - spending hours on a customer service chat facility that is simply not fit for purpose. Terrible experience. Never again.
Helpful Report
Posted 4 years ago
Washing machine arrived on Friday, nice guys and no problem connecting machine. Checked machine on rinse/spin cycle and no problem. Turned machine off and left door open to air. Saturday morning floor flooded. Checked machine again and all OK. Did wash on Sunday and again drum started to fill with water when cycle was finished and machine switched off. Couldn't get through to after sales at w/e so went on chat line. After a very long wait got a 'helper' and was told she couldn't deal with me as my partner had ordered it and would need to speak to her as per Data Protection. I told her she was unavailable at this time and we were chatting online so how could she speak to her and it was a fault I wanted to report on 2 day old machine. She said she could not deal with problem. Three hours later, contacted chat line as my partner was now available and got a very nice lady and I explained about previous call. No problem to her, replacement machine would be sent out but as it would take 3 weeks she gave me engineer's phone number for it to be repaired meantime. I have given one star due to very uncooperative first so called helper. Five stars to the second lady. Ps I explained my partner was NHS hospital worker and needed machine to wash her uniform, especially in the climate she is working in. Still no help from first lady helper. Absolutely shocking and Argos should be ashamed of themselves.
Helpful Report
Posted 4 years ago
I ordered a fridge and paid for it, received confirmation message and awaited the delivery. I didn't receive the item and I called the customer care team and they advised me to go for live chat. I waited for about 2 hours to get someone online and got a reply that the delivery man called to the given number and no one answered. I haven't received any calls and I awaited the delivery since morning. Their customer service is disgusting. Im still awaiting my money to credit to my account.
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Posted 4 years ago
I’ve never written a bad review in my life.. I order a tv a week ago through the Argos app went to check out and the payment wouldn’t accept and I cancelled it and tried again and the same thing happened.. but both payments were pending in my bank account which was deducted from my account.. I went to my local Argos ( Camborne Cornwall) and ask for the customer service number and a member of staff told me that they can’t even get through to customer service and believed they had be blocked. I got the number and tried even option and got cut off each time. Whilst waiting for this number from staff several customers came to the store will the same issue. After seven days on got the money credited back to my account. This is not acceptable service.. I understand there is a high demand for online shopping but when you take our money but we are not receiving the goods.. we should be able to contact someone to resolve these issues.. this is causing stress to people in a time that’s difficult enough.. take responsibility for this poor service and sort it or don’t continue this to advertise your goods..
Helpful Report
Posted 4 years ago
Argos are liars and they do anything they can to scam people out of refunds, including making false police reports to get people out of the store if they ask too many questions. It happened to me. Bought a phone in lockdown, it was delivered faulty, their website said take it back for a refund but when I got there I was refused. They told me to get it repaired myself and they would take no further responsibility for it. Absolutely shockingly rude staff and managers. After been a customer for 10 years I’m never going back again, this has truly been the worst experience I have ever had with a store.
Helpful Report
Posted 4 years ago
Argos is rated 2.7 based on 4,023 reviews