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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Absolutely shambolic service provided by Argos, especially the Newbury Park branch. I wanted to return a product within my 30 day return period due to performance issues and was told by the Newbury Park branch manager, Nadir, that I couldn't return the product as it was "used" and that performance issues related to customer satisfaction, which Argos doesn't cover. My point was that, without using the product, how is the customer aware of the performance of the product? There's good and bad reviews with all products so you need to take that with a pinch of salt. The customer ultimately buys in good faith and returning a product is in itself an inconvenience to the customer, especially during this coronavirus pandemic. The manager asked to me raise this to customer services in order to find a resolution. I subsequently contacted customer services and explained the situation. The customer service agent understood where I was coming from and asked me to contact Argos Technical Support who'd then be able to provide a code which I would then be able to go into branch and return the product. I contacted Argos Technical Support and provided them with the updated order number which the customer service agent provided, as well as explain to them the situation. They provided me with a code and assured me that if I were to go into branch and provide them this code, the product can be refunded. Therefore, I went back into the Argos branch in Newbury Park the next day and explained to them the situation, as well as provide the code which Technical Support had provided. To my astonishment, the same Manager - Nadir - refused and said customer services were wrong. Although he knew I wanted to return the item due to performance issues rather than it not turning on, he plugged in the product, turned it on, and then mentioned he cannot accept the return as it turns on. Hence, totally disregarding the point I made for my reason for return. Therefore, I went back home and called customer services again. However, this time, a different agent mentioned that the product couldn't be returned because of Argos policy, rather than read the notes on the order from my previous conversation with a different agent a few days before. I asked to speak to a Manager and, after trying to convince me that the manager will say the same thing to which I insisted I still wanted to speak to the manager, the Argos agent mentioned "oh there's no manager's around at the moment." That just seemed to coincidental to me. I'm still waiting to get this issue resolved but one point I'd like to raise to Argos is that providing good customer service should be more important than meeting KPIs in limiting the number of returned products. Let's put it this way: I will be wary to shop from Argos again and will inform my friends and family to do the same. Is the KPIs really worth it when they'll lose out on more money in the long run?
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Posted 4 years ago
It USED to be good It USED to be good. Horrible customer service/lack of customer service. Out of date photos on the website, not accurate infomation, local Argos stores are closed so it is difficult to return the item, lifechat mostly offline, once it work the staff is in rush and rude. Never experienced such a bad service in the UK, wouldn't use it again.
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Posted 4 years ago
Do not buy Argos gift cards if you intend to use them online. Argos website has a serious fault. Can not get through to customer services.
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Posted 4 years ago
Argos is a scam site. They took my money and sent me a faulty phone then refused to refund. Even after going through the various consumer rights with their management over the phone they continue to take no responsibility for the broken product they sold me. Their CEO Chantelle Kelly is a Corporate criminal, aware that they are breaking the law but she doesn’t care.
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Posted 4 years ago
Have been trying to cancel an order but live chat permanently off line and totally impossible to get through on telephone lines extremely busy at 802am????? or whatever time you try. Absolutely rubbish customer service. Attended local store and even they could not get through or help.
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Posted 4 years ago
I had a really, really bad experience with Argos. I ordered washing machine before almost a month ago and twice they didn't deliver it to me. So many conversations with customer support, managers, delivery drivers and nothing. They re- booked two times my order and they lie to me every time. The first date was on 5th this month and the driver was out of the time, today they told me that the parking place is suspended. I can't believe in 21st century I have to wait one washing machine one month and now I need to wait 7 working days for refound. Absolutely poor service.. I don't know even wich words can I use to tell how disgusting situation is. Shame on you Argos..shame on you!
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Posted 4 years ago
Poor quality furniture. Made an emotional tired decision at 8pm last .night to accept a reduction as with my health problems couldn't cope with dismantling and putting back up again. Changed mind when I woke up this morning want replacement been told refund if compensation already done but faults worse than I thought
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Posted 4 years ago
Disgusting and incompetent ZERO STARS INCOMPETENT BILSTON ARGOS. Awful time at argos today(15/08/20), went to collect 6 items all paid for online using FT, once receiving my items i left the store and stood outside for 5-10 minutes sorting my shopping out, then the staff member who served me and dealt with my order ran outside snatched the item out of my shopping trolley told me i can't just take things mumbled something to her colleague and went back in store, then her colleague asked why i was standing outside the store and i said waiting for my item that she has just snatched. It turns out the staff member (small, young blonde woman ) gave me another customers item and I get accused of stealing. I had ordered a curtain rail and the other customer had ordered a curtain rail. After going back in store it turns out they are 2 very incompetent women who couldn't find my curtain rail. Absolutely disgusting, what a coward she can't admit her screw up so accuses customers of theft, and to top it all off the customer accused me of stealing her item. Avoid Bilston argos like it was riddled with covid 19. The staff there are incompetent. We should be able to give zero stars when it deserves zero stars
Helpful Report
Posted 4 years ago
Disgusting and incompetent ZERO STARS INCOMPETENT BILSTON ARGOS. Awful time at argos today(15/08/20), went to collect 6 items all paid for online using FT, once receiving my items i left the store and stood outside for 5-10 minutes sorting my shopping out, then the staff member who served me and dealt with my order ran outside snatched the item out of my shopping trolley told me i can't just take things mumbled something to her colleague and went back in store, then her colleague asked why i was standing outside the store and i said waiting for my item that she has just snatched. It turns out the staff member (small, young blonde woman ) gave me another customers item and I get accused of stealing. I had ordered a curtain rail and the other customer had ordered a curtain rail. After going back in store it turns out they are 2 very incompetent women who couldn't find my curtain rail. Absolutely disgusting, what a coward she can't admit her screw up so accuses customers of theft, and to top it all off the customer accused me of stealing her item. Avoid Bilston argos like it was riddled with covid 19. The staff there are incompetent. We should be able to give zero stars when it deserves zero stars
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Posted 4 years ago
TRIED 3 DAYS TO MAKE CONTACT, THEY EXPECT EVERYBODY TO BE ONLINE AND HAVE A COMPUTER. NOT ABLE TO MAKE ANY CONTACT OR SPEAK TO TECHNICAL DEPT ON THE PHONE.VERY DIFFICULT TO EXCHANGE THE PRODUCT AS ITS A CYCLE .THE MAKERS REFER ME BACK TO ARGOS. CHAT LINE ALWAYS ALTERNATES BETWEEN 12 MIN WAITING TIME AND 17 MIN
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Posted 4 years ago
worst product and customer service ever Took 30 days for delivery, unpacked and plugged it in, next day all fresh food in the fridge was frozen, had to throw away, Samsung engineer came after a week and told me that it cannot be repaired as it was a manufacturing fault. Spent hours to get through Argos and Samsung to sort this out, could not get through. Still waiting for an exchange through web chat. No apologies, no reply from complaints, take it or get a refund attitude. DISGUSTING.
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Posted 4 years ago
Been trying to get through via phone, email and chat and nothing works. Trying to get my faulty product exchanged be t Argos are not coming back to me
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Posted 4 years ago
Unbelievable customer service under the current circumstances! Bought a product in December they no longer sell and have the original click and collect email. Emailed their head office who just said stuff, we dont sell it anymore, can't get it repaired so take it back to the store for a toy used twice due to lockdown!! I can't wait for the day when Amazon take all their business who know how customer service should be...
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Posted 4 years ago
4 days after delivery date my washing machine still hasn’t arrived! Am heading to a store now for a refund as can not get through to anyone on the phone! Try AO for appliances, they have great reviews, it’s where I’m going next!
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Posted 4 years ago
Given the truly appalling customer service today (non delivery when promised both at time of order and by text, waiting all day, no word from anyone until I inquired, having to wait possibly 5 days before I hear from the courier, etc), what is your cancellation/return policy for something that's being delivered? If I can get something similar for delivery next week from someone else, I’d love to cancel this order, but first I want to know your policy. Order # 241084313
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Posted 4 years ago
argos allways not in stock do not trying buying
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Posted 4 years ago
Has anyone tried to get through to after sales recently? An absolute joke, phone number leads to dead end, email bounces back or 'site cant be reached'. I have a faulty bed which cannot be assembled and i need a replacement divan, not rocket science but after waiting on live chat (for the 5th time) the agent just left the chat half way through!!! So annoying, irritating and unprofessional- DO NOT BUY FROM ARGOS if you expect an ounce of after sales service, !!!!!!
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Posted 4 years ago
I have a faulty product that has been exchanged twice. I’ve called customer services multiple times throughout the year. Most recently, I have been given the run around for the last 3 weeks. I’ve been transferred from one department to the next and emails are being ignored. With the pandemic I understand that things will be a little slower however No one seems motivated to resolve this issue. I’ve had similar issues in the past with the lack of customer service skills at Argos and just put it down to a member of staff having a bad day. Those experiences teamed up with how I have been treated in the midst of a pandemic over the last 3 weeks shouldn’t be endured by anyone. I would strongly advise shopping elsewhere as queries and questions with faulty products will not be addressed or answered at Argos.
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Posted 4 years ago
Reserved a trampoline online in Dundalk as only store stocking this product. Travelled 35 km to collect this product and told it was not in stock and to wait for another message. Wasted Saturday morning of 3 hours. Not happy. For child's birthday very disappointed.
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Posted 4 years ago
I am waiting since 22 days for a refund. I had to contact Argos myself after 2 Weeks of not receiving my refund. They said oh we did not process it while I got an email they did. They said I will process it now and you will receive it in 3-5 working days. Today still nothing so I contacted them again they told me I do not know why you have not gotten it I will send a note to our financial team but you have to give it another 5 days! They keep on saying 5 days while it has been 22 days! They just won’t give my refund!
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Posted 4 years ago
Argos is rated 2.7 based on 4,023 reviews