“Ive used online service numerous times. its always delivered on time. I have opted not to accept any substitution so cant complain when things are missing. I have also used click and collect. Do not like the fact that you HAVE to have carrier bags at a charge. Come on Asda what is the problem with using paper sacks which can be recycled. Remember the lovely Safeway they always used paper sacks. In this day and age there should be an alternative to carrier bags”
“Shopped at dowlais Merthyr no bags or even boxes put u food in staff told us it's been happening all the time no warning my daughter dropped her coffee in car boot and smashed won't go Asda Merthyr again especially on the coldest day of the year”
“In Romford Asda half 7 this morning I needed help finding boys hat and gloves sets, a lady named Lorraine was extremely helpful, she tried all she could but unfortunately George members of staff hadn’t started work yet, I left the item because a 3 piece set only had 2 pieces to it and it was the last one.”
“Usually a very good instore experience shopping (Oadby, A6) with a decent range of products & pleasant staff. NOT impressed yesterday by female shelf filler throwing bags of apples onto shelves: check fresh produce carefully!”
“Prices at the till were different to what was shown at the shelf for 2 different items. Queried this with customer services and got a refund but I'm sure not everyone would have noticed!”
“We all want a great purchasing experience don't we? But when you deal with a company on a weekly basis buying complex products there is bound to be issues. For me the true test in any relationship is when issues occur how are they handled?
Whilst I'm not a big fan of ASDA's Philippines based call centre. I understand the needs to keep the cost low. That said they always put you through to the local store. Our local representative Helen could not be more helpful every time there has been an issue she's dealt with it promptly and courteously and representing great value for me the customer . That said considering how much money I spend with these guys every week I have very very few issues and would definitely recommend ASDA's online grocery shopping service as both great value for money and ease of purchase .”
