“We all want a great purchasing experience don't we? But when you deal with a company on a weekly basis buying complex products there is bound to be issues. For me the true test in any relationship is when issues occur how are they handled?
Whilst I'm not a big fan of ASDA's Philippines based call centre. I understand the needs to keep the cost low. That said they always put you through to the local store. Our local representative Helen could not be more helpful every time there has been an issue she's dealt with it promptly and courteously and representing great value for me the customer . That said considering how much money I spend with these guys every week I have very very few issues and would definitely recommend ASDA's online grocery shopping service as both great value for money and ease of purchase .”
“Customer of Asda Straiton Midlothian .
I find the store clean and well stocked. Staff are pleasant and helpful,especially Alain who is always chatty and never rushes anyone when they are going through the checkout which makes shopping less stressful for those of us that are not lovers of shopping.”
“I shop for a company buffet regularly at Carlton Street in Scunthorpe the main staff are brilliant and I don’t mind them calling me the sandwich lady lol
But I do mind when I have filled a bag of sandwiches at the fast checkout and when it has a glitch I have to deal with a snotty young security man who got a strop on and walked off leaving me to take everything and go through the main checkout
But at least that lady was professional and great as always
So today that security man needs to train in customer services or stay away from customers
Sunday 29th April”
“I ordered a dress for Xmas at the last minute the pick up point was made clear close to my address because it didn't fit ! And had to return it. All in all was very happy with the service
Tracy”
